very bad customer service experiences, far from anything to fetch food and nobody knows where the exact location was which I should consult the swimming pool in front of it. Got an impression they assumed you only wanna have a sex intercourse in here.

My check out experience with the hotel staff was very bad and rude. I fully understand that the check out time was at 12.00 max. I checked out at 13.07 and there was no grace period at the hotel and no warning by the hotel staff even the telephone line does not exist. The day before I checked in late at 16.00. I was upset they charged me an extra fees with rude and bad attitude to pay an extra fee for 70% of the hotel price. Of course I refuse and want to call the CS OYO immediately. And finally they charged me 35% of the hotel price with the attachment to the written rules with my sign on it. Oyo Green Lake View Depok was very disappointing. I wish the room was clean and the staff was friendly maybe I would not give a rating 2. Dirty flush toilet, on bed alots of hair. I even had a request to change rooms when checking in. Covid-19 sanitation does not exist in this hotel! I have to spray disinfectant before using the room. Hoping to be refreshed after quarantine/stay at home. Unpleasant experience. Only the advantages of secure car parking and friendly security was polite and helpful. Thanks OYO! Please audit this partner.

Stay for 5 days, first day check in with bad impression, not tidy, still have garbage on trash bin, used tissue everywhere, dusty, floating shelve broken down, many ants stay here, and the worst is bathroom light is off (50% bulb lights in this room broken), already complaining 3x not yet replaced till I wrote this..... Imagine!!!? Sent photos to owner lets see what they respond.

So far still good

OYO brand without any services. No toiletries, no towels, no mineral drink, no tissue, no dispenser. The room is so creepy. Poor services.

No time just any minutes for late checkout

Nice place, quiet and safe enough 👍but need little bit more renewed for several units

Good service, standart room