4/5 Mag H. 3 months ago on Google • 11 reviews New
RE:
Chick-fil-A,
Derby,
KS,
#03297
===========================
Counter
person;
"CONLEY",
was
not
knowledgeable
&
made
several
mistakes
&
could
not
answer
my
questions,
when
asked.
I
FINALLY
asked
if
he
was
a
new
employee,
&
he
stated
"no,
he
had
worked
there
over
a
year."
I
was
very
surprised.
I
even
asked
him,
why
the
extra
charge
on
my
side
selections?
He
didn't
even
know
there
was
an
extra
chg
on
my
sides.
And
I
didn't
know
until
he
rang
it
up
on
the
register.
I
had
just
been
dismissed
from
the
hospital
&
had
no
cash
with
me.
I
am
85
yrs
old,
&
on
my
way
home
with
a
designated
driver.
I
was
paying
for
our
bill
with
my
Christmas
gift
card.
I
was
embarassed
that
I
did
not
know
of
the
extra
charges
on
the
side
items.
He
told
me
we
had
a
choice
on
the
"dinner"
sandwich
meals.
I
was
embarassed,
because
this
is
not
posted!
It
really
needs
to
be,
or
at
least
tell
the
counter
employees
to
mention
this
to
the
customer!
We
had
opted
for
the
fresh
fruit,
soup
&
the
yogurt.
When
he
rang
out
the
sale,
is
when
I
found
out
my
card
did
not
have
enough
money
on
it,
so
we
had
to
delete
our
choices
&
settle
for
the
waffle
fries.
He
also
said
we
could
have
ANY
size
of
the
beverage
we
wanted
as
part
of
the
meal
deal.
We
were
traveling,
so
we
ordered
the
large
beverages.
When
I
got
98
charged
EXTRA
MONEY
for
the
Large
Drinks!
AGAIN,
another
mistake,
on
the
employee's
part!
This
could
have
been
AVOIDED,
had
we
known
in
advance.
BUT
he
had
told
us,
we
could
have
ANY
SIZE
drinks,
were
included
with
our
meals.
My
hospital
stay
was
for
over
a
week,
&
was
not
planned
in
advance.
And,
I
had
no
cash
with
me.
I
had
told
this
new
acquaintance,
I
would
buy
her
gas
&
treat
her
for
our
meal,
on
the
way
home,
if
she
would
come
to
the
hospital
&
get
me!
I
had
no
other
way
to
get
home
from
the
hospital,
after
having
emergency
surgery.
I
am
on
SS
&
do
not
have
or
carry
much
cash
to
carry
around
&
since
you
do
not
accept
personal
checks,
it
makes
it
a
little
difficult
when
being
out
of
town,
&
trying
to
pay
for
meals,
etc.
And,
no,
I
did
not
have
access
to
a
Debit
Bank
Card!
Needless
to
say,
it
was
an
embarrassing
&
very
unhappy
situation!
A
situation
tgat
coukd
have
been
avoidable,
UF
tge
counter
employee
had
been
knowledgeable
about
your
policies
&
procedures,
&
explained
them
to
us
in
advance!
I
told
him
up-front,
that
I
would
be
paying
for
our
meals
with
ONLY
the
gift
card!
FINALLY
After
he
finalized
the
order,
I
asked
to
have
my
card
back,
as
he
had
retained
it
.
There
is
less
than
a
dollar
credit
on
it.
"CONLEY"
had
the
audacity
to
reply,
"Oh,
I
didn't
know
you
wanted
it
back.
So
I
did
get
it
back,
but
I
probably
would
not
have,
if
I
had
not
asked
him
to
please
give
it
back
to
me.
I
am
not
sure
if
I
even
want
to
go
back
to
that
particular
establishment!
Certainly
not,
if
I
would
be
dealing
with
"CONLEY"
again!