Ordered hot chocolate but on arrival not very warm. On drinking it there was still powder at the bottom of the cup. Not mixed properly and became undrinkable. I went and told the manager who dismissed me totally then proceeded to discuss it with other customers queuing. Very rude and unprofessional and i told her so but still continued to speak in a condescending manner calling me sweetheart. Where are the customers rights to complain even when the evidence is there in front of them. I didnt want another drink or refund just acknowledgment and some kind of apology would have been appropriate. Instead I was made to feel I shouldn't have even said anything. And because the manager behaved in an unprofessional manner, with an attitude clearly speaking to me very rudely this was upsetting for myself and husband who had only called in for a drink. Both my husband and I who are in our 60s will not be visiting the Muffin break ever again. The manager certainly needs further training on how to treat paying customers with some respect and remember we all make mistakes and clearly one had been made today and a little politeness goes a long way.

Really impressed with this place and fully recommend you go! The customer service was outstanding. We were served by Elly who was attentive and always seemed to be working hard on something. She quickly anticipated my order based on my conversation with my wife and was a really smiley person to talk to. Will definitely come back if all staff are like her!

Whilst we do use the cafe, gotta say I'm not a fan. Coffee is hit and miss can be weak and milky, they do smaller cups which I prefer as I like strong coffee. Cakes can be dry and a little cold and again I'm weird and like my cake at room temperature, I know this maybe a health legislation issue.

Lovely strawberry tart and coffee. Pleasant decor. Staff were nice. Lots of available clean tables. Enjoyed my treat this afternoon.

Classic Breakfast “made fresh to order - from scratch” I’ll have a classic breakfast please “sorry we have no sausage or bacon prepared” “Not taking breakfast orders” What is there instead “Just what’s in the cabinet my love” So helpful when you’re at the front of a que. we tried Muffin Break for a change. You can rest assured we won’t be trying it again. 6AM aprons Ovens on?????? Bit of false advertising there then. Fruit toast delivered. Sorry a bit crispy. Turned it over it was burnt. Poor poor service.

I came in the other week and was served by Jen who was very nice and recommended some delicious products to me, including the hot chocolate with a pump of honeycomb syrup. The staff are very friendly with a nice environment :)

Food very good, staff helpful, told me to go and sit down and my food and drink bought to table as I'm on crutches.

I went here on a Monday it wasn't very busy we got our order fairly quick . So we sat in the back where there was others too, only downside is that one worker was brushing the floor while we were only a table away she was coming and going and brushing the floor. I don't think it's hygienic as we were drinking and eating and all that dust was in the air because it was lots of dust and rubbish on the floor I don't understand why they don't clean up before opening

I moved to Derby at the start of this year, and one of the first places recommended to me by a friend was Muffin Break. Since then it’s become a frequent spot for me to visit due to the selection of food and beverages paired with the kind and hard working staff. Many thanks to the team at Muffin Break, you are always wonderful.

Excellent coffee…! I recently discovered the amazing coffee here, now I can’t stop going back! Really nice and smooth, great flavour. Highly recommend.

This is a nice café. I had the mocha. The seats were comfy. The staff were friendly. I didn't have anything to eat on this occasion, but there was a lovely display of cakes and sandwiches. I would recommend this place.

Great for coffee. Need to improve their toilet facilities. For years there has been loose toilet seats and handles, plus a need for it to be cleaner

i have been humiliated by a worker who shouted at me before i even got the chance to sit down after a long tiring day! she roared “ORDER” at me when i was about to sit down to contemplate what i wanted to order. i felt humiliated as it was quite busy. i felt stared at by judging, gazing eyes. I feel i can never walk into this cafe again. it really was the cherry on top to a bad day. Nobody should be tantalised this way.

We absolutely love this place. The cakes and desserts are just gorgeous, as are the hot sausage rolls and warm cheese scones with hot butter. The food is so nice as are the great varitey of speciality coffees and hot chocolates. And they have a customer loyalty app which gives you a free drink for every 10th one. Just scan your phone everytime you buy something via theuffin break app. Love it. ❤️

Staff friendly as always. I usually dive in vut decided on a takeaway this visit. Lots of choice but didn't look as appealing as it normally does.. Still very nice though.

The panini was amazing. The coffee was hotter than lava and all milky not good at all. The muffin was so dry it almost was a biscuit cake. The staff where nice and the place was clean so not all bad but definitely room for improvement

I love Muffin Break. I go there quite often to meet my friends for a coffee. Always lovely cakes to choose from 🎂 the food are nice.

Because our favorite cafe was full we decided to try Muffin Break and we were not disappointed. The coffee was lovely and the cake was good. However, the cheesecake was a lil too sweet for my liking.