Average budget gym but very poorly run and maintained. Having been a member for less than a month I've seen around 4/5 machines being placed out of order or not working correctly. Weights are often left all over the place (not sure what the members of staff actually do here when they are not taking classes). There needs to be some more investment into lower body equipment too. - you'll find yourself having to wait for leg machines most the time and all machines are pretty low quality. If your goal is just to build muscle as opposed to general fitness I would definitely look elsewhere

Been a few times before the fire few weeks ago. Payed £21.00 for the month. Went during 11pm and midnight most machines had out of order on them. And then they closed for abit due to electricity fault so couldn't go during my usual times but still charged me. Place is clean but machines are out of order more than visitors. Signed up elsewhere

Filled in the cancellation form, 14 days later I was informed that I would be charged for another month of access. I told them that I did not want another month and to not charge me. I did not hear back and was still charged. The gym is average, but the anti-consumer practices and poor customer service are one star.

Nice gym, remember to put your car reg in the machine if staying longer than 2hrs

On my first day here my QR code didn't work so I pressed the button. A guy came along who needs customer service training snatched my phone off me and then it worked and just said here you go. That was my first experience of the place so not a great start. The gym seems well equipped and the layout is OK. Missing items on some of the resistance machines. No induction So you just have to figure it out. The gym is so busy in the mornings, so much so I had to wait a number of times to get on anything. To be honest I've found the experience a little overwhelming and having 2nd thoughts about carrying on at JD gyms.

Equipment frequently broken, only one or two well trained PTs, rest are evidently not very knowledgable so wouldn’t waste your money with them. As for management, ignorant, rude and grossly inappropriate. Don’t treat the few good trainers/instructors there are fairly. Cancel classes last minute and doesn’t update members in advance.

Still not a 24h/7day gym as advertised but I have been told it will be around the 3rd week of December (around the 19th of December) Really good gym though!

Good gym i like it with sauna at the good price

Lots of very good equipment. Rooms that classes are done in look very well equipped. The place was clean and plenty of changing room. The equipment it appropriate for lots of styles of workouts: Lifting, cadio, calisthenics. Very nice sled runway

Lots of equipment, good gym

I was not given access today at 00:30 on 07 October 2023 when I went to gym as my QR code did not work. Unlike others my work schedules does not allow me to join a day gym, so I preferred this one at Derby. But it's a clear dissapointment and they have terrible management. Infact, there was no manager in the night other than cleaner. After 20 minutes of showing all proofs of membership, the cleaner called her manager and I spoke to "Shannon" on call but he asked me to come in the day time or when managers are there, instead of resolving my issue and giving me an access. Complete waste of my time in the middle of the night, when I assumed it's a 24/7 gym and JD Gyms respect their clients.It's a terrible experience and the I am not a person to create drama, but this kind of disrespect was overboard for me! I have claimed for refund, but these people have been playing with my refund and I still have not received. I still am waiting for all the charges they took from me!

Great value for money. Facilities are superb and always clean. Even at peak times, there is plenty of equipment available and the staff are approachable and happy to help. Parking is also plentiful.

Very unhappy with the entry system, ive been going to jd gyms for about 3 months now but today was by far my worst experience, i came to the gym at 8pm and the gym was fully packed which is fine but i decided to just come back later. Came back to the gym at half 11 and couldnt get in, i got through the main door with my barcode but then to try and get through the sliding doors was horrendous, my passcode and my barcode were both not working so i pressed the green button for help, a staff member came over and tried to help me but in the end told me should couldnt let me in and if it wasnt working shes sorry but its just policy. That is rediculous, does this mean that your not allowed to go to the gym more than once a day? If not than you shouldnt be paying for a fully accessible service if your not going to get it. Im hoping something gets changed for the future so if youve got proof you a jd gym member you should be allowed in no matter what. Fuming in all honesty

Good gym , always plenty of availability with a good selection of equipment, being a 24 hour gym is a massive bonus aswel , good amount of classes available, nice and clean :-)

Clean, well-equipped gym that's open 24/7. There's staff on hand if you need help and they have a roster of personal trainers you can hire. I'd not been to a gym for over a decade when I joined and was shown around the facility and how to use various of the machines.

Friendly staff and good facilities.

Health and safety hazard at night. I was at the gym at night with no manager, supervisor or staff. There was only a cleaner on site. After using the bathroom, the padlock on the locker would not open so I was in the men changing room for over 40 mins without any help or solution. After 40mins 1 gym member came in and tried to help but was unsuccessful so he went out to look for a member of staff to help only to find there was no one except the cleaner who could not evidently help. I kept pulling the lock but unfortunately the door fell off. Instead of leaving it there, I did the right thing by taking the door to the cleaner, leaving my name and number and informing her I will pay for the cost of replacing the door. To my surprise, I received an email from Matt Hylton so called 'general manager' advising he has suspended my account for 'vandalism'. Clearly, he does not know what the word means and what circumstances it applies to. So I replied to correct him that vandalism is a criminal action with the intent to damage. Mine was to remove the padlock and access my belongings. Moreso I reported the issue and left my details. He still insisted and stood by the suspension without fair hearing. He even encouraged me to cancel my direct debit. The next day I went to the gym to see him, he was very aggressive, rough and threatened to call the police on me. I told him I will report this to the chain on command and he said he does not care and nothing will happen. I finally received an email from him saying his 'decision' is final and closed. We will see how the managers respond before taking it further.

DO NOT JOIN THIS GYM- MY ITEM WAS STOLEN IN THE CHANGING ROOM AND STAFFS DIDN'T BOTHER TO HELP ME. my towel was stolen while I was in the sauna. I approached a member of the staff for assistance, they informed me that there were no towels available, which left me feeling quite uncomfortable. However, the real disappointment came when I left the changing room and discovered that towels were available in a vending machine. I couldn't understand why the staff had not offered me this option when I clearly needed a towel. When I asked for an explanation, the staff did not provide a reasonable response. It was the worst customer service I have ever had.

It's a nice gym. Good atmosphere. Good equipment. Cheap enough. Staff is really nice. It's nice new and clean. It is very much different to usual gyms. It is more simple to access the equipment and the members are friendly 😀

Great Gym, nice and clean loads of equipment. Good parking overall for the price really good, won't be for you if you want posh swimming pools and jacuzzi it's a budget gym

Go to gym most week days in allenton. I find it very good with a wide variety of weights and other exercise equipment. The changing rooms are very tidy and are regularly cleaned

Gym has amazing and helpful staff, although it gets a bit packed out from 6-8pm each day, you'd be hard pressed to find a machine during these times, I'd recommend any other times for your workout. Other than that, I like the number of bench presses and squat racks available compared to other local gyms.

Brilliant space. Brilliant price. Two of the PTS showing a sterling example of how to injur yourself today by doing a tandem deadlift with 300kg loaded. Imagine two noobs seeing this example. Idiots

There is no parking for disabled people, they have 5 parking spaces but always full by non disabled, very poor service will never renew when my membership ends

Great club, lots of freeweights, no contract and even a sauna in the changing room.

Good gym, lots of different machines. There is a trainer, there is a sauna where you can sit to relax your muscles after a workout.

I became a member of JD Gym 4 months ago, 2 months ago due to distance I emailed asking if I could terminate my membership, not one member got back to me for another 2 months and now they’ve finally decided to get back to me they’re saying I’ve got to pay the finish month of the membership which should of been last month if they had actually bothered to respond to me bare in mind all of these months I’ve used the gym once it’s appalling how long it takes them to even consider your queries

Great gym, always busy but there are so many machines and weights it's never really an issue getting on what you want. Changing rooms are clean and staff are always welcoming. For the price it's the best gym I've found in Derby

Left multiple voicemail/emails no responded. I've just joined and wanted to arrange gym induction there's no availability showing on the app this is NOT a great start is it should I now cancel?

Lovely spacious gym for the price you pay! Does get a fair bit busy after 5pm on weekdays but thats normal, lovely staff as well :)

I’ve been a member at this gym for a few years now, there is a huge range of machines, weights and classes that cater for all. The trainers/staff here are friendly, motivated, approachable and a credit to this place making it incredibly enjoyable to go! Great atmosphere everyday at this gym. They have a sauna, shower facilities, clean and modern changing rooms with lockers for your personal belongings, 3 different studio set ups for classes (which you can use when there’s no classes). I have met some amazing people through this gym both staff and members. Shout out to staff Yassin, Anna, Priscilla, Jordan and Steve. You are an absolute credit to this place! Just one little heads up - Take your flipflops for the showers as the floors in there often smell slightly of urine.

Just joined as a new member from a previous gym which I quit because of how busy it was during peak times( very few people using cardio equipment) since I'm only interested in weights I feel like I've made a perfect switch. It can be busy but people are spread out with a large portion of people using cardio equipment. It has many weight benches and always readily available. When I joined I was told it had plans to become a 24 hour gym which I think would be a perfect addition.

Good value for money. Unfortunately theres only one cold shower. The water in the showers only runs for a few seconds before you have to press it again. Apart from this its a decent gym with pleny of car parking and gym equipment.

It's not 24h/7day- false advertising. I will give 5☆ If they will buy few more new equipments like hack squat machine, standing calf raise machine, triceps/chest deep press machine, new ropes for biceps/triceps and definitely play better music, something for workout not techno party 😄 gym its clean, very friendly staff, and not so busy even on mondays international chest day heheh.

Using this gym for nearly 2 years, never had any issue. Friendly ,helpful staff. Good choice of classes ( enough for me ) , lots of easy to use equipment. Only one little "but " is the car park, could be more organised and for a gym members and staff ONLY. Xx

Went for first time on 22/1/23 as soon as I walked in I felt very uncomfortable there was no staff around there was no spray or cloth to wipe equipment before or after you have used it . All the equipment is so close together it good job it no contract as I won't be going back

Its a nice atmosphere, even when busy its big enough and theres more than enough equipment for everybody. Good value for money ,Best gym i have been too

Im 16 years old and I brought my 13 year old sister to the gym with me for a gym session not knowing you had to be 16 I thought I could supervise her since I was 16. We were doing our workout and a staff member (Matt) came up to us and said he was doing checks he asked to see our QR codes which is perfectly fine he then went on to say that I had “scammed” my little sister in with me and we had used the same Qr code. When I payed for her membership earlier on this day and the accounts had two different names. (I also proved this) After this he asked how old my sister was and then because she was underage she had to leave the gym which is understandable. He then said to me that Im underage as-well and that I need to bring in id to prove I’m 16 . I am not underage I have been going to this gym for a month and I have never been questioned about my age once . He then asked for my date of birth I told him 24/12/2006 and then he still told me to leave the gym he then said to my little sister how long have you been using my Qr code for. Again accusing us of not having two memberships. Matt did this in front of everyone in the gym he didn’t take us to his office or pull us aside this was a complete lack of respect. It was embarrassing and you would think that Matt would have the decency to pull us aside. JD gym clearly needs training in staff professionalism as I made a genuine mistake and then was treated like a criminal. I’ve cancelled my membership and I’m very disappointed with JD gym.