Frankly this should be a zero star establishment. An elderly patient came here for urgent care. A Dr. James Bice wrote a prescription for an antibiotic that is contraindicated with a certain condition the patient might have. Not only that the phone number on the electronic prescription was for a different Mercy site, but the on-call from that other Mercy site refused to call the pharmacist back or provide the right contact information. Obviously they could not care less about patient care.

Nightmare. My 7 year old broke her arm. They had us wait for 3 hours to come out at 4:55 and tell us the X-ray tech leaves at 5 and wont have time to see her. Wasted 3 hours and they sent a 7 year old out with a clearly broken arm. Then went to unity point. They treated the injury and also treated us like people and acted like they care about their patients. Clearly Mercy doesn’t care about patients. We will never go back to mercy after this. We are changing her doctor. Entirety of mercy appears to provide sub par care nowadays

Horrible experience. Every time I go in the staff is extremely rude and will help as little as they can. I went in to get my foot looked at. The lady refused to tell me the wait time. And before asking what happened to my door she goes “well out x-ray isn’t working”. I later got a notification of a 2 hour wait when only me and two other people were waiting. Always a extreme wait time and poor customer service don’t go here

I wouldn't even give them 1 star. Sat there for and hour and a half in waiting room then a half hour in room. Was still going to have to wait a long time to see a Dr. Had to leave, I couldn't breathe because of my asthma. Will never go back

I'm happy to answer your survey but I'II never come to you. Dr. London is FANTASTIC, I'd like to stay her patient forever but everything else is a DISASTER, inventory in very poor condition, it especially bothers me, dirty floors, it hasn't been cleaned for several years, I couldn't see so dirty anywhere, you take a lot of money for your services and you don't put value on hygiene. May Got help you

Staff is having a great time while people who need to been seen sit and sit and sit. This urgent care is a joke no wonder why people flood emergency rooms.

I went in to get antibiotics because of a cest I had for months. Doctor said she will send it buy its been three days and no call or text from pharmacy. Went up there to find out that the doctor never put out a prescription. Now I have an aunt who is a doctor and a mother who is a nurse and been told by other doctors I a cest isn't taken care of it can become dangerous. I will not be going back to this urgent care. Zero stars if I could

My son needed stitches and they made him feel comfortable and were kind and did a great job.

The Doctor (Heather) didn’t really seem to care much about my symptoms & didn’t really seem to know what she was doing (was very unorganized and frazzled). Did a telehealth appointment, while on the video call with her she said “Who is that in the background? Is that your boyfriend? What’s his name?” then asked if it was Jeremy because her next appointment was with someone named Jeremy. She then wanted me to come in for a strep test. Test was negative & she said “all I can do for you is cough syrup”, no other advice, no Covid test, nothing. Then, when I called the pharmacy to see when I could come pick it up, they said the doctor didn’t put a quantity or a dosage on the prescription. So now I have to wait even longer to hopefully get some kind of relief. I have a 7 month old baby at home so I really hope l don’t get him sick in the process of waiting for this doctor to figure her stuff out. However, the receptionist (I think her name was Lindsey) was VERY sweet & helpful. However, due to this doctor, I more than likely will not be returning.

I decided I needed to see a doctor sooner than I could get in to my primary physician and had good experiences at this urgent care with my husband on a few occasions. Was greeted with a smile and got checked in. The waiting was not bad, I don't think it was more than 10-13 minutes. My nurse put me at ease and the doctor added to this pleasant experience. She was a so caring and after an exam decided I needed to be referred on. I had a doctor in mind that I wanted to see and left feeling relieved with her thoughts of what might be going on. I would never hesitate to go back and of course cannot remember the nurse or doctor's names to be able to recommend them by name but hopefully their whole staff is as professional and personable. Will use again.

Tyler and Krystal were awesome. Truly appreciate how fast my daughter was attended to after every other facility advised they had 3-4hrs wait time.

The urgent care is a nice welcoming environment with a knowledgeable staff. They inquire what the issue is and address the problem accordingly with accuracy & the proper medical treatment. Definitely will be returning to the facility in the future. :)

Spoke to Jen at the front desk via phone call today. I have never been more horrified by an encounter in my life. I have worked in customer service from the time I was 16 until I was 30 and if I had spoken to any client or vendor like that I would have been terminated on the spot. I spoke with her Boss who was extremely professional and offered to assist where she can. I believer her name was Tanya. If only Jen had shown the same compassion and diligence that her superior had I wouldn't be leaving a 1 star review and considering switching doctors outside the mercy network.

The Dr who saw my son,an absolute fountain of knowledge but not in the (pretentious,I'm better than u way). We were seen quickly but not how certain offices will sacrifice quality and caring for patients in order to move up on their numbers. Often missing important details in the process. I will b going back as frequently as needed for my whole family 👍👏

Great people! I called to see if they would be able to administer my Emgality injections. I have a huge fear of needles. Was in and out within 10 minutes of walking in. The woman who gave me my injection was so kind and funny, she really made me feel comfortable.

Johana was extremely thorough and I felt really cared for. Her prescriptions have worked amazing and I have improved a great deal in 3 days. I made my appointment with my primary care office for a recheck on my blood pressure prior to my trip on the 17th. You have an excellent PA there. The nurse who took my vitals was also friendly and very sweet. That means a lot when one is not feeling well

The waiting room chairs are extremely uncomfortable for having to wait for long periods of time when you're sick. The front desk person was offensive with their off-putting, unprofessional, sloppy, appearance and ridiculous colored hair. Was minimally cordial however. When called back to the room, there was confusion about who was next. When I was called, the lady had a demeanor that exuded anger. Lips were pursed, and mumbling. Definitely did not get the feeling of warmth or empathy. When got the room, there was absolutely no urgency or efficiency to process my chief complaint. She had trouble with the spinning chair and took a few minutes to mess with that. Began to ask me questions from the computer as if this was her first time operating the EMR. And asked me ridiculous questions that should have been in the system, since my PCP is via Mercy. It's an Urgent Care....she's asking me about my family history, if I'm breastfeeding, what meds I take, which is valid, but should be in the system and not something that needs to be drawn out when someone is not feeling well. I had told her that I was blowing out green mucous and had sinus pressure. She then asks me, from a list, if I had sinus congestion. Ummm - yea! When asked if i was up to date on my vaccines, which is also not something I should be asked in Urgent care, I told her yes, I am a nurse. She seemed to warm up a little more after that and attempted to be more accommodating. Much to my surprise, the physician did come in right away and addressed my issues expediently and professionally. He was kind and empathic. This was the best part of the horrible experience of having to go to Urgent care. People are ill and do not feel well, when you feel like that l, you don't want to get out of bed, much less, get dressed, drive yourself there and have to wait in a waiting room with other people who are also ill. Its not a good experience.

Receptionist is unfriendly. Waited 2 hours. The intake nurse was nice, but the nurse practitioner that saw me was quite rude and impatient. Carpet in the waiting room is filthy. I won't be returning.

Doctor didn’t want anything to do with my condition so I was dismissed completely without her even checking me out sent me to the ER.

Scheduling was easy and I was able to be seen right away. I really appreciated the virtual visit and felt like the provider listened to me. I was seen yesterday and most of my symptoms are now minimal or resolved.

*usually* quick (ive had a 45 min wait a couple times but that doesnt happen much), & always pleasant staff. The Dr's here may talk quickly but they do listen and I feel comfortable choosing this UC.

Horrible, unprofessional nurses. Opened 15 minutes late and sassy. Sent bills to collections without ever contacting my family. Unless you’ve had your foot torn off in a chainsaw accident while working on their dilapidated landscaping and need a tourniquet applied, go somewhere else. Also, call your STATE senators and congressmen and ask them to repeal our certification of need law. This rotten institution is a result of a legalized monopoly on healthcare. The quality of their labor does not have to compete for your money, and so you get nurses/admin staff who think it’s normal to open late and fail to do basic administrative tasks. Punish them by driving elsewhere and voting for people who will take away their monopoly privileges. I would give 0 stars if possible, but I can’t, so I will say that the doctor that we saw was kind and professional, so the one star is for him exclusively.

Said I was sick short breath and throat hurt. Came back told me I was complete fine and nothing wrong with me. Smh told her I had shortness in breath asked if I could get an inhaler. When questioning about how I was normal nurse felt agitated why I would question her. (Jonna a van ness) horrible next day I took a Covid test at home came out positive. Horrible practice and nurse. I’m definitely not going back to that clinic. They just think I wanted drugs or something. Feeling like shiii today and told my coo workers and friends about how lose the care is there MercyOne South clinic

I will never recommend this urgent care office and I will NEVER go there again. My husband was the first patient on a Friday morning for an x-ray of his ribs. Took a couple hours because their printer wasn't working. Sent us home without results and said they would call with the results. Never received a call even with us calling on Monday and Tuesday being told the results were not in. I have never had to leave an office without x-ray results!! Then one week later called for results. I admit we were very frustrated and we were not pleasant. The person who answered hung up on us. Then a nurse called back and said there was a mix up with getting the results. Ribs just bruised. We were still frustrated and not very pleasant. The nurse hung up on us again. They should be used to upset patients since their service is terrible. Don't blame the patient because you can't do your job! Why were we not notified of issues getting results? Why did we have to call multiple times for the results? Terrible service!!!!

I made an appointment for 9am and a half an hour later I'm still sitting in the waiting room. I asked how much longer and was told that the appointment I made basically means nothing and they still go by who got here first. Then tell me why people who got here and checked in after me, went in before me? I'm don't with this place.

Phone calls are never answered wait is to long and Dr's are always running 1/2 or longer behind on appts. There is definitely a problem with medical staff!

They are take forever to answer their phone I have been seen doctor there and doctor said they will send medicine over pharmacy in 10 min and I left and I go get my medicine after I see doctor one hours away but the pharmacy stuff said they don’t see nothing and tell me to contact their back but they never answer they really wasting my time