Sometimes this place has really good service and sometimes this place has really bad service. Today was one of the days they had bad service. I ordered two double fish fillets and got back two single fillets. Drove back to get a return and after 30 minutes of waiting, I asked for a refund. Get rid of that effeminate flamboyant manager and hire somebody that knows what they're doing

I don't know the lady that works the second window on weekend nights, but she makes my night every time I go! My partner and I will usually swing through for a quick bite to eat during our 12 hour shift and this lady always gives us a smile and generally a laugh. The food is prepared perfectly everything, and I can not say one complaint about this location!! Keep up the great work, and we will continue to swing by to see yall!

Been here 5 times.. Dine in & curbside are non existent. A very slow experience each time. The food is good, when they are able to make what you order. However, I do avoid this location unless I'm having a serious craving. Very long drive thru wait times..

Shortly before 8pm I arrived for a curbside pick up. I’m feeling patient and not in a hurry. You see, I live a few blocks away and don’t care for unnecessary car trips. Cars are bad for the environment and pose risks to pedestrians. I elected for the curbside pickup because the store closes their lobby arbitrarily. After 20 minutes the food was still absent. Calling the store yielded nothing, it just rang. So I walked home and got my car. Without my car I was a poor street person. Someone who could be ignored. But with the car the metamorphosis could begin. I drove my cool black car back to the store and waited for my turn at the speaker. When I pulled up the cashier informed me they were only accepting Uber eats or delivery orders. I thought this was strange. Using ambiguous terms I explained that I had a mobile order through the app which I had paid for. They asked for my name. I provided it. They told me I could come to the window. At the window the cashier quickly handed me a receipt. I informed them that this was not my order and I repeated my name and order number She waved me on to the next window. Deep down I knew the issue wasn’t resolved. I’m a glutton for punishment though. Now I had every intention of stating my feelings at the window. But I just sort of hit it off with attendant. I fished for the name of the owner but couldn’t get it. The soda I received was incorrect. I asked for a replacement which was granted. The bag of food arrives. I didn’t need to open it. I knew it was wrong. Something inside of me clicked. It doesn’t matter. We are here to be here. This is the meaning of life. That in spite of complete chaos we carry on just because. For its own sake. This was no longer a meal. It was a pilgrimage into myself. The cheeseburgers which I did not order but received were bad. Both in presentation and taste. The fries were not good either. Don’t go to this store for the food. Go to learn something about yourself.

Terrible location the manager or whoever he is is very rude I politely told the. Cashier one of my fries were good but the other one you can tell clearly was old fries mixed with fresh ones I only asked too replace the old ones and he got mad and said “ how one of them good and the other one not and they came out the same grease u can give her a refund like just and for no reason and I use too work in fast food they definitely be mixing the old with the new but then proceeded too argue with me and tell the girl she can give me a Refund I’m good on this location they need new staff immediately they talk splay and stand around too much and want us too use the kiosk instead of just taking orders

Service was a little congested, in drive through, but they moved the line. I ordered a Fillet meal, fries was HOT, the sandwich could have been better. Over all, I'd give them a B.

Food was fresh and good however my food was incorrect and they gave no cares about how they put you food together. Can I get some sandwich with my mayo please😂

had a BOGO coupon for a 2nd free sammich but one of the cashiers didn't want to honor it. another cashier came and helped so that was appreciated. hallway thru burger number one I realize the meat is pink. went to get a refund but got pushback from the manager until she finally folded and did the right thing. awful service. I'll never go back to that location 😔

Drive thru service was excellent. They could've been nice, but I get it, I'm white. Lmao it's cool. I was nice.

I always get good customer service from this location. The ladies there are a delight! For some reason, I can only eat at this one because their biscuits are always buttery, soft, just perfect.

I have been here twice and the first time I got a chicken sandwich burnt to the crisp I couldn’t even eat it. Second time (tonight) three cars in line and once we got to the window after waiting 10 minutes my boyfriend asked for two sauces and laid the person the amount due and you would’ve thought we added hundreds of dollars to the tab. We were told to move forward and waited an extra 15 minutes. The customer service is horrible. Before we can even greet the person back on the mic, we are rushed to give an order and to get it out before we are interrupted. Some people are weird with food and some days we don’t know what we want no matter how many times we’ve been to a McDonald’s. We are not greeted, but definitely dismissed. No one there seems to want to be there and they put that energy into the way they cook our “fast” food.

I placed my order on the kiosk. I got home and looked in my bag, there was no double fish sandwich. I called, but no one answered. I got in my car and went up there. I told the manager the situation and that I called but no one answered. She says " we don't answer the phone". They remade my order. I stood there for more than 10 minutes waiting for my food. By the time I got home my food was cold. They act like it was so hard to make a double fish sandwich. Won't be going back there.

My family and I had a nice evening out. We decided to go to McDonald's on West Grand Blvd. We spent almost 40 dollars. I live less than 3 minutes away. My fries were cold and old the McDoubke was sloppy, cold full of onions and very little mustard and ketchup. I normally don't mess with McDonald's welo back to NOT fuqqing with them.

I ordered a milkshake from the McDonalds app and went inside to pick it up. They skipped over my order and I waited 20 minutes until I had to ask one of the staff to make it. Other people inside also waited a long time for their food. This is one of the most chaotic McDonald's I've ever walked into. They're often not open early on Sunday mornings even though they're supposedly a 24hr restaurant. I'm not going to waste any more time at this location.

My kids love it, I think it's nice I love using me McDonald's App coupons and being a regular...it can be busy since it's very close to the Hospital but It's one of the better locations 😌🤍💙🎉

After all the really bad experiences I've had with fast food over the last year it was so nice this morning to be greeted kindly, given the right food that is fresh, the right order at a great value. Thank you young lady at the window you made my day!

I walked in there were no, customers, I placed my order at the Kiske and paid for it. My cashier took the next order after mine, and got it out and left immediately. Second b4 I heard someone say 4 danishes. So I guess that meant I was a problem, screw up my order. I got my food the fries were over cooked, and 3 it of the 4 danishes we're boxed upside down. Needless to say I called, no answer. So I am reviewing u 👎

Poor service, I was the first in line this morning, the service casher had, informed me they were only expecting cash, she then told me hold on, she never came back to take my order, but service other customers that arrived after me!

As a former McDonald’s employee from back in the day. Epworth and Warren store, under Dr W Pickard and Dr Snowden… crew Manager Deborah Green Virgiles who went on to become owner/operator of several stores. This morning I stop for breakfast at the W Grand Blvd store, OMG the worst service ever. I went inside cause drive-thru was on bump. The ladies working in there were so loud and unprofessional.. One worker asked them to bring down, cause its customers in lobby. One reply she received was”im bagged food, they better be happy” just loud and unprofessional for no reason. I was given the wrong order just so I didn’t have to wait any longer. Not sure if there was a manager in store for real. In my experience we always tried to get customer moving quickly as possible. Although we didnt have drive thru back then we got our customers out in a timely fashion. I ordered hotcakes and sausage… in my day they made pancakes on grill not in microwave omg .. all you heard was personal conversations…. So very sad, Even in a Pandemic you should still get good customer service. Let your employees know they are there because they chose the job, Customer deserve better.

I went into the drive thru and ordered a fry, mcchicken, quarter pounder meal, and a ten piece nugget. I pulled up to the pay window and waited for a good 5 minutes. There was only one other car in the drive thru ahead of us. The girl finally took our money and was very distracted talking and laughing on the phone but no big deal, I understand what it’s like to work a customer service job. But then I pull up to the food window ( which also took 5-10 minutes because the girl playing music and on her phone). I make sure everything was there.I was missing a fry so I said “ it looks like we are missing a fry, there should have been two.” She then says “ well she didn’t charge you for two” and walked away. The service here was so disrespectful and took forever. I understand that right now working a customer service job sucks but you at least have to do your job right and have a little respect.

It’s sad they get a 4 out of 5.. but compared to other McDonald’s around the area I had to bump them up a couple stars… I think there saving grace is the hospital next door for some reason… but yeah… often out of condiments, or menu items… staff are like 60/40 good to mediocre ok… but hey, like I said… WAY better than most other MD’s around the area… so best of luck… :)

The male morning manager on duty Saturday 9/16/2022 was the rudest most unpleasant person to deal with. The young lady taking my order asked him to come over to the register to assist her, he began shouting like a child “It says it on the screen, right there!” Over and over, completely disregarding her questions (that he hadn’t answered might I add). I intervened and he began shouting at me. I don’t remember his name but I definitely remember it started with a B, like Bobby or something.