Had an appointment at 10 a.m. I handed over the key and was supposed to come back in 40 minutes. At 10.45 I was greeted with the words: I'm sorry, I forgot you. Either I do a quick procedure without service or you get a new appointment. Once and never again. More than unprofessional.

Carglass is not necessarily recommended, but you are often referred there by the insurance company's workshop ties. Next time I will visit one of the other two workshops. Be careful with vehicles with optical assistance systems. Be sure to check the window itself for an original spare part before installation. Unfortunately, an original disc confirmed by telephone is difficult to prove and you receive a replica. It is also worth noting the mileage, as extensive calibration runs are carried out. For me it was a good 32 km. If you still have an electric parking disc or an environmental sticker from other places, it is probably better to organize this yourself. At least my France plaque had not been addressed and a primary school child could cut out the double-sided adhesive pad better. A quote from the complaint response: "Carglass® does not use any replica or accessory parts because their quality does not correspond to the components that were used in the manufacture of the vehicle. But this is exactly what our company's quality standards correspond to.", end of quote and thank you for that , is originally an adhesive pad. You can then request the original adhesive pad from Needit for €5.90 (probably already included in the small spare parts for €34.21 in the invoice as an “original”) and the French environmental sticker for €4.51 from the insurance company. The ordering process (July 24th - 25th), delivery time (almost 1 month (August 22nd)) and installation 8h+ is very time-consuming. Once you have filled out the online form, you will be called back at lunchtime the following day. The first appointment was postponed due to delivery difficulties and when the time came, the calibration trip took longer and the vehicle that was delivered at 8 a.m. was not ready at 4:30 p.m. Addition 09/21/2023 - You cannot award a minus star. The windshield wiper sensor cover was not installed properly. Hence failure of the interval function. This makes you wonder whether your life is in danger if the so-called all-rounders have fiddled with the assistant system.

The existing appointment to change the windshield was postponed for several weeks due to illness of a Carglas employee. After replacing the windshield, water dripped from the mirror onto the control console of the infotainment system in the interior on the first night of rain. After another inspection by Carglas, the reason was clear: leakage, because the adhesive on the window had folded and was not sitting properly. The succinct answer that it's a craft and something like that can happen (I ask myself why I go to the 'disc professionals' when such mistakes, which are obviously well known, cannot be avoided?) The disc was reinserted. The electronics of the navigation system, the assistance systems and the air conditioning no longer work properly due to the water that has penetrated, and error messages constantly appear. I had to make an appointment at VW so that everything could be checked and replaced if necessary. This involved repacking (for the 3rd time) because it was a company car and running around/reorganizing appointments etc. Luckily I don't have any financial damage because, as I said, it's a company car. The time could have been saved and the hassle avoided if the work had been done sensibly and professionally. Still a star because the employee made an effort.

Quick order acceptance, but putting a new side window on adhesive strips (I had to tape the window shut before a new window was installed) is unprofessional. Simply left the adhesive strips on the car paint, but what's worse is that the window was placed on the adhesive strips in the interior. How should you remove it properly now? No, sorry, and by the way, a personal handover and assessment with an employee would also have been professional. Unfortunately the disc doesn't match the original either. I doubt whether it was actually ordered from BMW according to the vehicle registration document.

(Translated by Google) Unfortunately I didn't have a good experience with the company. Was there on the agreed date, but the employee had entered the wrong date. They wanted to take revenge on me with free wipers.... Conclusion: I only got the wipers for half the (overpriced!) price! (Original) Habe leider keine so gute Erfahrung mit dem Unternehmen gemacht. War zum abgesprochenen Termin da, allerdings hatte der Mitarbeiter sich den Termin falsch eingetragen. Man wollte sich bei mir mit kostenlosen Scheibenwischern revanchieren.... Fazit: habe die Scheibenwischer jediglich zum halben (überteuerten!) Preis bekommen!

A stone chip in the windshield was refilled. Now you can't see any of it anymore. The repair only took half an hour. That was really uncomplicated. Getting to Carglass was unproblematic and parking is also available. The staff were very friendly.

You have to plan a waiting time of around 3 weeks for an appointment to change your windows. The appointment itself and processing were good. Staff was friendly. After installing the windshield, there was still a problem with a sensor, but this was replaced and the problem was solved.

Got a new windshield, flawless work, new at the same time Wiper blades, the only thing that could have been done, was to clean the inside of the windshield can do, but otherwise the branch is highly recommended.

(Translated by Google) Very nice good service. Unfortunately a bit problematic with the dates. The insurance companies assign appointments to the company, although the capacities are already exhausted. You bring your car in the hope that it will be ready, and it may not be ready until the next day, which is a pity. The biggest problem is that no telephone contact is possible. Something very poor. . (Original) Sehr nett guter Service. Leider etwas problematisch mit den Terminen . Die Versicherungen weisen der Firma Termine zu, obwohl die Kapazitäten bereits erschöpft sind. Da bringt man sein Auto in der Hoffnung es wird fertig , und unter Umständen wird es erst nächsten Tag fertig schade. Das größte Problem ist das kein Telefonkontakt möglich ist. Sehr mangelhaft so etwas. .

Here you get nice and punctual service. Cooperation with some insurance companies (for me HUK/HUK24) completely uncomplicated processing. I'd love to come back, although I don't have to, sorry!

Very, very nice staff and perfect service regarding advice. I haven't had anything done yet, but you could tell straight away that the employee knew exactly what was going on, because it was about a windshield for a 26-year-old car.

I am very stunned. I got an appointment very quickly, was explained very well and the employees were super friendly. Luckily my windshield didn't need to be replaced, so a repair was enough. Within about 30 minutes my car was ready again! I can only recommend Carglass.

(Translated by Google) Can't say anything about the repair itself, because I called my insurance company about a surface damage to the windshield, which recommended that I make an appointment with Carglass. On the day of the appointment, the expert assessed the damage, with the result that the window did not have to be replaced, as was assumed. So top advice in the interests of the customer without just being out for money. I'm pleasantly surprised, I've rarely seen anything like this. (Original) Kann zur Reparatur selber nichts sagen, da ich wegen eines Oberflächenschadens der Frontscheibe meine Versicherung angerufen hatte, welche mir empfahl einen Termin bei Carglass zu machen. Am Tag des Termins hat der Fachmann den Schaden begutachtet, mit dem Ergebnis, dass die Scheibe, nicht, wie vermutet, getauscht werden muss. Also top Beratung im Sinne des Kunden ohne nur auf Geld aus zu sein. Bin positiv überrascht, habe so etwas selten erlebt.

(Translated by Google) Never again Carglas. At this location, one has apparently not yet heard of customer orientation and has not yet understood the importance of customer satisfaction. Today was the third time I picked up my vehicle without repairs. Reason "window not available". When I asked why an appointment was made for the third time without my disc being there, the only answer was "that's just how it is when there's a lot to do". No, it doesn't have to be like that. The customer should not have his vehicle parked at Carglas three times for a whole day from 4 to 4 p.m. without the required window pane being on site. Instead of at least being informed by phone here, you only get a postponement of the appointment from this branch. You can then ask the reason yourself via the hotline. This unnecessary driving around is just as incompatible with Carglass' highly praised "Green Thought" as the fact that you can constantly rearrange privately so that you drive through the area twice and three times. No problem for an appointment, but for three unnecessary people it's really modest. I hope that such treatment of customers is not common practice. But I finally threw in the towel and spoke to my insurance company and made an appointment with the competition. They order my pane in advance and then call to set up a repair appointment. That's how it should be. Too bad car glass. (Original) Nie wieder Carglas. An diesem Standort hat man von Kundenorientierung scheinbar noch nicht gehört und die Wichtigkeit der Kundenzufriedenheit noch nicht verstanden. Heute habe ich bereits zum dritten Mal mein Fahrzeug ohne Reparatur abgeholt. Grund "Scheibe nicht lieferbar". Auf meine Frage, wieso zum dritten Mal ein Termin gemacht wird ohne dass meine Scheibe vor Ort ist kam nur die Antwort "das ist halt so wenn viel zu tun ist". Nein so hat es nicht zu sein. Der Kunde sollte sein Fahrzeug nicht drei mal umsonst für einen ganzen Tag 16-16Uhr bei Carglas stehen haben ohne dass die Scheibe, die benötigt wird vor Ort ist. Statt, dass hier dann wenigstens telefonisch Bescheid gegeben wird, bekommt man aus dieser Niederlassung lediglich eine Terminverschiebung. Den Grund kann man dann selber über die Hotline erfragen. Diese unnötigen Umherfahrereien lassen sich genauso wenig mit dem hoch angepriesen "Grünen Gedanken" von Carglass vereinbaren, wie die Tatsache, dass man auch ständig privat so umdisponieren darf, dass man doppelt und dreifach durch die Gegend fährt. Für einen Termin kein Problem, aber für drei Unnötige ist es echt bescheiden. Ich hoffe dass solch ein Umgang mit Kunden nicht die gängige Praxis ist. Aber ich habe jetzt endgültig das Handtuch geworfen und mit meiner Versicherung gesprochen und einen Termin bei der Konkurrenz gemacht. Diese bestellt meine Scheibe im Voraus und meldet sich dann telefonisch zwecks eines Reparatur Termins. So soll es sein. Schade carglass.

(Translated by Google) I got an appointment very quickly. The stone chip in my windscreen was repaired and the glass did not need to be replaced. The repair was carried out very quickly and the crack in the window is almost gone. I also found it positive that my appointment was confirmed by SMS and that I was reminded again today before the repair appointment. The employee at Carglass was very helpful and friendly. I can only recommend Carglass. (Original) Ich habe sehr schnell einen Termin bekommen. Der Steinschlag in meiner Frontscheibe konnte repariert werden, und die Scheibe brauchte nicht ausgetauscht werden. Die Reparatur wurde sehr zügig durchgeführt, und vom Riß in der Scheibe ist so gut wie nichts mehr zu sehen. Positiv fand ich außerdem, dass mein Termin per SMS bestätigt wurde, und ich heute vor dem Reparatur Termin nochmals erinnert wurde. Der Mitarbeiter bei Carglass war sehr hilfsbereit und freundlich. Ich kann Carglass nur empfehlen.

(Translated by Google) Car parked the day before I had an appointment the next day at 11.30 a.m. I was called but didn't come along very poor organization, not recommended. I take my car somewhere else. (Original) Auto hingestellt ein Tag vorher Termin am nächsten Tag gehabt um 11.30 Uhe werde ich angerufen scheibe nicht mitgekommen sehr schlechte Organisation, nicht zu empfehlen. Ich bringe mein Auto wo anders hin.

(Translated by Google) Very friendly service. It was quickly and easily determined that the windscreen did not need to be replaced. (Original) Sehr freundlicher Service. Es konnte schnell und unkompliziert festgestellt werden, dass die Windschutzscheibe nicht ausgetauscht werden muss.

(Translated by Google) ! Great service! - quick and easy appointment booking online - very friendly staff - professional and fast processing ! this is how service works! Unreserved recommendation (Original) ! Top Service ! - schnelle und einfache Terminbuchung online - sehr freundliche Mitarbeiter - professionelle und schnelle Abwicklung ! so geht Dienstleistung ! Uneingeschränkte Empfehlung

(Translated by Google) Appointment was confirmed, arrived on time at 8:00 today. ...your disk is not there.... didn't you call her? No, of course not... we'll do one then new appointment! No thank you! (Original) Termin wurde bestätigt, heute 8.00 Uhr pünktlich da. ...Ihre Scheibe ist nicht da.... hat man sie nicht angerufen? Nein natürlich nicht....wir machen dann einen neuen Termin! Nein danke!

(Translated by Google) Made an appointment with the chassis number at Carglass (Crafter VW). Then I was called if he was under 2.40. He was . Unfortunately, on arrival I was told that there was no Crafter under 2.40 (if I give so much information with the chassis number and you apparently take the time and as an employee can google how tall it is / it is 2.35 "I don't understand why they still make the appointment. Anyway, I suggested loading the van and letting some air out of the tires so that it fits in the hall. I was then told that it was taking up too much space and it doesn't fit into the process today - whether I shouldn't drive to another city 😂 Guys.... That's exactly how you do business. Well made an appointment at the local vw branch. Never again carglass (Original) Termin mit Fahrgestellnummer bei Carglass (Crafter VW) gemacht. Dann wurde ich angerufen ob er unter 2,40 sei. War er . Leider bei Ankunft wurde mir gesagt das es kein Crafter unter 2,40 gäbe (wenn ich doch so viel Angaben mache mit Fahrgestellnummer und man sich anscheinen doch die Zeit nimmt und als Mitarbeiter selber googeln kann wie hoch er ist / dabei ist er 2,35 verstehe ich nicht , warum man trotzdem den Termin macht. Egal , auf jeden Fall habe ich vorgeschlagen den Transporter zu beladen und etwas Luft aus den Reifen zu lassen , so das er in die Halle passt. Darauf wurde mir gesagt das er zu viel Platz blockiert und es heute nicht so in dem Ablauf passt - ob ich nicht besser in eine andere Stadt fahren solle 😂 Leute …. Genau so macht man Geschäfte. Nun doch in der heimischen vw Niederlassung ein Termin gemacht. Nie wieder carglass

(Translated by Google) Disc not ordered, missed appointment. Made a second appointment and we were promised a replacement vehicle. The vehicle was not there at the time. Overall unprofessional behavior..sry (Original) Scheibe nicht bestellt, Termin ausgefallen. Einen zweiten Termin gemacht und uns wurde ein Ersatzfahrzeug versprochen. Fahrzeug war an dem Termin nicht da. Insgesamt ein unprofessionelles Vethalten..sry

(Translated by Google) Good morning, had made an appointment about 2 weeks ago and wanted to use it. When I arrived I was told that there was no appointment and that my damage wasn't that bad. So you could make a new appointment. Well, that's not the answer you want to hear when you've just driven 15km to the shop and then been told there's no appointment. Then why do you make such long-term appointments? Here it calls for further training in terms of customer satisfaction :-( (Original) Guten Morgen, hatte einen Termin vor ca. 2 Wochen vereinbart und wollte diesen auch nutzen. Bei Ankunft wurde mir dann gesagt, dass kein Termin besteht und mein Schaden nicht so schlimm ist. So könnte man ja einen neuen Termin machen. Naja, das ist nicht die Antwort, welche man hören möchte, wenn man gerade 15 Km zur Werkstatt gefahren ist um dann gesagt zu bekommen, dass kein Termin besteht. Warum macht man dann so langfristige Termine? Hier schreit es nach Fortbildung in Punkto Kundenzufriedenheit :-(

(Translated by Google) You probably fix a lot of cars and you do it right. But the advertising on TV doesn't work at all. That alone is reason enough to go elsewhere, and now I'm sorry to say, if you advertise with people who are obviously inclusive, they probably don't even pay minimum wage (Original) Wahrscheinlich repariert ihr viele Autos und auch richtig. Aber die Werbung im Fernsehen geht gar nicht. Alleine das ist ein Grund woanders hinzufahren, und jetzt tut mir leid muss ich sagen, macht ihr Werbung mit Leuten die offensichtlich integrativ sind wahrscheinlich zahlt ihr nicht mal den Mindestlohn

(Translated by Google) I went there to have the windshield replaced. I'm very satisfied. Went fast, nice staff, good service and thank you for the coffee and for cleaning the inside. (Original) Ich war dort um die Windschutzscheibe austauschen zu lassen. Ich bin sehr zufrieden. Ging schnell, nettes personal, guter Service und vielen Dank für den Kaffee und für die Innenreinigung.