5/5 Andrew W. 10 months ago on Google
This
is
a
truly
amazing
hotel
with
exceptional
service.
Very
highly
recommended.
My
family
of
four
stayed
for
6
nights,
with
a
room
in
the
American
wing.
Highlights
include:
-
really
comfy
beds
and
great
shower.
-
rooftop
pool
-
incredible
building.
The
amount
of
work
and
thought
that
has
gone
into
the
design
of
the
building
-
and
sharing
the
history
of
the
location
-
is
amazing.
-
the
restaurants
are
exceptional.
But
even
more
than
all
of
that,
I
want
to
highlight
the
service.
When
we
arrived
(at
noon,
after
a
red-eye
flight),
the
General
Manager
of
the
hotel
(Sr.
Reyes)
greeted
us
and
took
our
two
children
for
an
impromptu
tour
of
the
building
while
we
checked
in,
then
repeated
that
same
tour
for
my
wife
and
I
while
we
waited
10
minutes
for
our
room
to
be
ready
for
an
early
check-in.
We
interacted
with
Sr
Reyes
numerous
times
during
our
stay,
and
also
had
a
pleasant
conversation
with
the
hotel
owner
on
one
occasion
as
well
as
the
assistant
manager.
All
three
acted
as
hosts,
who
wanted
to
ensure
that
all
their
guests
were
welcomed
and
cared
for.
But
it
wasn't
just
management
-
from
Elias
at
the
front
desk,
to
the
young
lady
at
the
concierge
desk,
to
Daniel
in
the
Sanctuarium
restaurant,
to
the
folks
servicing
our
room
-
everyone
was
exceptionally
kind,
friendly
and
thoughtful.
The
highlight
of
our
visit
to
Panama
was
NOT
the
canal,
NOT
our
visit
to
the
San
Blas
islands,
it
was
this
amazing
hotel.