1/5 Elie S. 1 year ago on Google • 2 reviews
I
been
ordering
the
same
item
from
malak
tawouk
since
forever..
and
when
i
visited
their
fouad
chehab
branch
and
ordered
the
usual
which
is
their
"big
burger
in
pita
bread"
and
i
noted
the
cashier
not
to
grill
the
break..
i
came
to
a
surprise
when
i
received
my
order
with
a
full
raw
onion
and
raw
tomatos
(they
were
always
grilled)..
and
when
i
asked
about
the
issue..
the
manager's
reply
was
thats
how
its
served..
u
didnt
ask
for
us
to
grill
them..
to
which
i
replied
i
been
ordering
this
item
for
the
past
8
years
and
it
has
always
been
served
with
grilled
vegetables
to
which
he
replied
we
changed
that
yesterday..
and
to
top
it
all..
the
bread
was
grilled..
and
when
i
asked
about
this
issue..
their
reply
was
i
assure
you
it
was
not
grilled
maybe
its
from
the
hot
air
being
pulled
by
the
hood
i
mean
the
bread
was
literally
crunching..
and
cracking..
and
when
i
shiwed
the
manager
the
grilled
bread
his
answer
was
would
you
like
me
to
pull
you
the
camera
recordings
for
you
to
see
it
was
not
grilled
??
and
they
never
even
offered
to
replace
my
order(which
was
never
my
intention,
i
just
wanted
to
enjoy
my
sandwich)
even
tho
i
tried
to
escalate
it
many
times
for
them
to
at
least
take
the
initiation
and
ask
about
it..
untill
they
saw
me
pull
tomatos
and
onions
from
my
sandwich
for
half
a
minute
in
front
of
them..
then
they
asked
if
i
want
my
order
to
be
replaced..
to
which
i
replied
with
rejection
of
course..
i
have
been
a
loyal
customer
for
malak
tawouk
since
forever..
but
this
branch
showed
me
super
unproffessionalism
and
their
manager
showed
the
highest
level
of
carelessness
to
food
service
and
to
the
brand's
customers!!
NEVER
AGAIN!!
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