Just booked a ticket going home and went very smoothly. The ticketing staff is very helpful and assistive on finding a good date with a good price traveling home. Just waited little bit long because there’s a lot of people waiting.

We had booked a holiday to Armenia (flight+hotel) for the Eid holidays and the evening before travelling I decided to contact the hotel (Grand Hotel Yerevan) to request airport pickup (flight landing at 00.50am). To my surprise, the hotel said they did not have any reservation for us and that we had been booked in a cheaper, impersonal Radisson Blu outside the city centre instead. When booking, Qatar Airways Holidays had provided us with a voucher for the Grand Hotel for the dates we requested that stated “reservation confirmed and guaranteed”. I contacted Qatar Airways Holidays to report the problem and got a response by email saying they were looking into it and they would get back to me in an hour, but later said it was too late to speak with the agents in Armenia and they would let me know the following day by 11am (with our flight departing on the same day at 8pm). That evening I wrote to Qatar Airways Holidays making it clear that, had I not contacted the hotel in advance, I would have arrived at 2am with my family only to find that there was no room available for us. I said I expected Qatar Airways Holidays to find us accommodation that was equivalent or better than the original, or give us a full cash refund, and that I reserved the right to seek compensation for the missed holidays. When I spoke to the Qatar Airways Holidays agent in the morning, he just said that they were not able to offer us what I had asked for and that they would be cancelling the holiday and give us a full refund, as if that solved the problem. There was no hint of any compensation being offered from them whatsoever. After the call I discussed the issue with my family and decided to call Qatar Airways Holidays again to see if they had any other hotel option that could be acceptable to us. The conversation happened around noon, and we discussed possible alternative hotels with the agent. The hotels he offered were not suitable, and the ones we suggested not available. Then he proposed us to move the flight to the following day because that improved hotel availability. We agreed, even if that meant a shorter holiday for the same price, and together with the agent identified a hotel that we liked. He then said he would go away, do the necessary changes and call us to confirm. His call finally arrived at 3pm and he told us that the new hotel choice was more expensive (500 dollars more) and that Qatar Airways Holidays was generously prepared to absorb it, but that the flight change would cost us Qr 6,000 and asked whether we wanted to do it. I told him that I found it ridiculous that they would consider charging us since the problem that we were facing was only their fault. I also said that all along it had sounded as though they were doing us a favour trying to find alternatives and never did they suggest offering a proper apology and any compensation, which I would have very much expected. The agent said that his manager suggested that, if we wanted to, we were still in time to catch our original flight that night and that we could stay at the Radisson Blu. I then asked to speak with the manager, who said that they had tried to offer me alternatives but they were not to my liking, and suggested that we could still catch the original flight and they would arrange different hotels for the first night and the following. Given that it was 3.30pm and that only left us one hour to leave for the airport, we reluctantly had no alternative but to cancel. No sincere apology or hint of possible compensation came from the manager either. He only suggested using the money from our reservation to make a new booking to a different location, which by then we had completely lost appetite for. All in all, Qatar Airways Holidays proved utterly unreliable and lacking a basic understanding of proper customer service. I will definitely not consider using them ever again and will let my friends and family know so they can avoid them too.

Great service. Well trained and friendly staff. It was my first visit in Qatar airways holiday office. The receptionist welcome me very pleasantly and ask about my inquiry. After getting my answer the receptionist lady print for me the quie coupon and ask me to wait until my turn come. After few minutes I went to the customer service desk and complate my ticket booking without any hassle. Overall I got an excellent service. Definitely I will recommend others to go there and myself also.

Very awful, I had a one stop flight from Iran to doha and doha to montreal in 4 days ago, they lost my baggage, no one answer me in airport, They don’t answer the phone, their staff have bad behavior in Montréal, I never use this airline in future.

The most Unorganized and ripoff travel agancy. I have booked world cup package for 13,000 USD 4 star Hotel and they put me in 3 star hotel which you cannot even breath in here. Its not even a hotel. I have made a booking 6 months prior to the world cup and just 2 days before i travel they send me the confirmation of this hotel. No one accepts my complaint and the service is horrible. They are extremely unorganized.

A very bad experience. They refused my refund even though it was clear on their website that free refunds before 24 hours notice. I will never use them! Especially dealing with "Shoaib Ahmad Amin", was like dealing with a robot. So sad to see such a large company dealing in this unprofessional manner.

If you want to book with them ask for Ragesh he is super helpful and a star. he helped us alot with our booking and was calling us to fix our booking even after his working hours. he is the best

Unorganised

Not good at all, it is not worthwhile of 5 stars hotel in Doha. The food I ever had as bad as that in my life like in this hotel

Amazing vacations distanatio

It is not busy due to covid. If the agents are busy when you arrive it is better to finish other jobs and get as the other customers take a lot of time to finish their holiday packages. In such cases a minimum of 30 minutes will be there. Our agent Fadi was very helpful and addressed all our queries with patience and recommended the best alternatives.

I have often used the air bus on my travels and even my employer has grown so fond of their services that he can't leave without qatar airways. My shorts trip was flying to Bahrain from Qatar. And still marvels at how even in the shortest of travels the qatar airways cabin crew handle matters professionally. Thank you for your continued world class service delivery and putting a smile on our faces. Qatar Airways - We go places together !!

The name is incorrect. Thus us the tower n1 of Qatar airways and you can book and manage any reservations there. Payment accepted only with credit cards and debit card. No cash!!!!! Parking is hard to find. Staff is 100% lovely and take care because no photos no videos is allowed there when you're in touch with the staff :)

Hotel booking payment taken right away, but was not processed due to system failure. Payment is going to be reimbursed within 4 to 7 working days as per their feedback, worst customer service I have ever seen. Keeps excusing themselves, but no actual action to fix situation. Advising to do another booking with even bigger amount without retuning amount used.

I appreciate the good and warm services provided by every staff ground and cabin. They make this my journey comfortable and relaxing. I want to express my utmost satisfaction and appreciation for the exceptional in-flight service I recently experienced during my travel with Qatar Airways. I was pleasantly surprised by the level of service and attention to detail provided throughout my journey from pakistan to Doha to capetown and back.

Shocking customer service received email to say they had changed my flight to another airline and if I was unhappy with this I could request a refund. Spoken to 6 different agents 3 different departments requesting the refund and still no refund. Tried to log a Complaint with every agent and was told I wasn't able to log this with them. Will never ever book again with this company. World class airline.....this must be a joke!!!!!

The level of service and treatment depends upon who is in the counter. If you are lucky you will get mr. winston or mr. anchal. They will look a perfect hotel for you in every supplier they have. But if you are unlucky the person in the counter will be very limited in options.

The charged for a hotel and then the airlines did not allow to board the flight also no recund for hotel booking.

We went there to book the quarantine free holidays package but that staff are so dummy they don't the details of the package and for traveling we ask what we need they says we don't know,go in website simply they say so we cancelled to go with that

Fathima has always been very prompt and helpful. Stay safe and all the best 👍

(Translated by Google) Okay (Original) اوكي

Perfect service very helpful respect customers give you variety of choices and help you to the maximum

(Translated by Google) Excellent (Original) عالی

It's always a pleasure to fly with them. Luxury and Comfort at it's best.

QATAR AIRWAYS TICKETING OFFICE.

Have been trying to call them to get the refund for the 10 day quarantine package. No reply to emails and no one picking up calls for over 3 days. They also tried to double charge my card for USD 2k

I would like to thank Ms Fatima for her professionalism. She is very responsive and friendly. She assisted me with all my bookings and query ever since. She deserves commendations and awards. 👏👏👏

They need to change the managment and not employees as they only look at their own growth not the growth of the company itself....

Terrible customer service with corrupt business. Do not book stop over from the airline it self. They will definitely disappoint you. We loved Qatar and staff at the hotel we stayed at but our experience was ruined by the wrong doings, booking mistakes and lack of customer service related to pick up timings and check out timings decided/assumed by the Qatar airways holidays while booking. I asked for an updated voucher with timings which was never received.

They have good price for holiday package but difficult to manage cancelation because we have to contact vendor such as airways and hotel one by one .

Very spacious rooms

Thank you QR Holidays team for offering such an unforgettable cruise in the Greek Cyclades islands! We enjoyed great Greek food on board throughout the whole cruise while visiting beautiful islands and natural wonders. Our favorite: Kythira. Very recommendable experience! We’re already planning the next adventure and will for sure look at your offerings first!

Never have I felt so disrespected by a company than I have by Qatar Airways today. They cancelled my initial connecting flight to JFK from DOH and insulted me more than assisted me. The Qatar representatives were very dismissive and one man even told me it was “foolish” to have boarded the flight in Nairobi to DOH, despite being told by their representative there that this was the best course of action. I asked about my ticketing options and after a very long wait and lots of frustration, I was ticketed for a flight to Amman where I would catch my transfer to JFK. I just had to wait for 5 hours, which I did. I asked for a meal voucher and was given the minimum voucher. I was able to eat a single patty burger at Burger King and that cashier, Apple, was the nicest person to me of this whole experience. I went to the gate and my flight to Amman was delayed, meaning that I would miss my connection to NY. I went to the gate representative and asked for assistance. A manager came to meet me and said he would help me get the flight to JFK. He said the flight was fully booked but I would be on it. He gave me his word. I was then brought to the quiet room and assured that they would come for me once I was ticketed. I slept for 2 hours and went back to the desk asking for an update. They said the fight to JFK was delayed and they would need to find another alternative. I demanded to be taken to the ticketing desk where they said hopefully another passenger would miss their flight so I could be booked in their seat. Nice policy! I asked if I will be upgraded for my trouble, especially since this has been literally the worst travel experience of my life. People at the desk smirked. I have been given water but no food, despite this being the error of Qatar Airways. I have been treated more like a criminal than a customer. They clearly prioritize profits over people. Do not fly Qatar Airways!!!! This was my first experience with them and hopefully my last.

very Good company, nice management if he will given me job opportunity I will work.

Special thanks for Mr.Mohammed jaad for all the arrangements, So helpful and friendly. Looking forward to deal with QR Holidays again in future.

I was at the World Cup in Qatar (after much deliberation we decided to go). I bought a package from Qatar Airways with flights, match tickets and hotel. Flights and tickets were fine, but we had enormous hassle getting the hotel we had booked and paid for. It turned out the hotel was only finished the week before the World Cup. After four days in a terrible hotel, we were moved to the one we had booked and paid for. I have written several emails before we arrived, and then after asking to be compensated (only for those 4 days where we did not get what we paid for), but it feels like writing to a chat bot. To be fair, we booked a named hotel ‘or similar’, but where they put us was nowhere close to similar. It felt like a one star hotel or zero star, but somehow they claim that it was 5 star. I really did not want to be difficult, but when you buy something, I think you should get what you buy - or at least be compensated for the difference. And by the way: When we finally ended up in Plaza Doha, it did live up to our expectations.

Thank you QR Holidays team for offering such an unforgettable holiday in ZANZIBAR, everything was excellent from A to Z. Special thanks to Mr. Fadi.

BOOKED A TRIP TO BALI ,Excellent flight But no support from agents TUI and no communication I suggest to check support before booking I may use QATAR airways but never their holiday package

Maldives

Worked places

Good

Pathetic customer service They are unable to manage bookings and cancellations - Which is one of the basic requirements to run a bookings company. They are not able to deal with high volumes of booking. had a traumatizing experience overall.

(Translated by Google) Hello I arranged my trip to Turkey through Qatar Holidays and it was an enjoyable trip, and the selected hotels are excellent. All thanks to you in Istanbul, the Rafles Hotel, my rating 10/10, and in Antalya, the Land of Legends hotel, my review 10/10, and in Trabzon, the Radisson Blu Hotel, my 8/10 rating (Original) السلام عليكم قمت بترتيب رحلتي الى تركيا عن طرق القطرية للعطلات وكانت رحلة ممتعة والفنادق المختارة ممتازة كل الشكر لكم 😘اسطنبول فندق الرافلز تقييمي 10/10 وفي انطاليا فندق لاند اوف ليغندز تقييمي 10/10 وفي طرابزون فندق راديسون بلو تقييمي 8/10

(Translated by Google) I booked two hotels with them, one in Turkey, the destination country, and the other in Qatar upon returning home - and upon my arrival to Turkey it became clear to me that the hotel in Turkey was closed due to the Corona pandemic and Qatari holidays were not aware of this - so I did not find anything except with difficulty and upon returning to my country, I was not taken back For Mali until after 4 weeks and upon return there was no reason to live in the reserved hotel in Qatar because the government canceled the hotel quarantine for those returning from Turkey and canceled the reservation, and my money was not returned, bearing in mind that the reservation was canceled on July 10 and today we are on August 31 (Original) لقد حجزت فندقين لديهم واحد في تركيا البلد المقصود والاخر في قطر عند العوده للديار - وعند وصولي الى تركيا اتضح لي ان الفندق الذي في تركيا كان مغلق بسبب جائحة كورونا والقطريه للعطلات لايعلمون بذلك - لذلك لم اجد ماوئ الا بصعوبه وعند العوده الى بلدي لم يتم استرجاعي لمالي الا بعد 4 اسابيع وعند العوده لم يكن هناك داعي للسكن في الفندق المحجوز في قطر لان الحكومه الغت الحجر الفندقي للعائدين من تركيا والغيت الحجز ولم يتم إرجاع مالي علماً ان الغاء الحجز كان بتاريخ 10-يوليو ونحن اليوم بتاريخ 31 - اغسطس

Excellent bsiness atmosphere

Good place to quarantine

I have paid 11,000 qr for trip with qatar with qatar holidays but no one answer the phone I have been waited for more than 20 mins

Good packages

The best experience always start from booking the tickets.. trust me you will enjoy the personalize service..

World's best airline

The best place to make u ready for a holiday

Got Quick service and friendly staff as usual....

They have amazing itinerary, including hotels and sightseeing. However it's highly expensive

Not that great as a place to get discounts it's a waste of time I checked other travel agency's and they have way better offer

Worst airline ever! The airline allow there staff to threaten people and will change your seat based on gender. Since I was a gentleman I was not allowed to seat down and then the cabin crew can treat you so disrespectful and the customer service team doesn't do a good job. I can only imagine with this type of customer service soon , very soon sales will rapidly decline. It was the worst experience I've ever had with flying but also with customer service been the worst!! Don't book direct either as the cost more, and the don't price guarantee it's all a gimmick!! I promise.

Too expensive to the Indian sector. Now with Indigo and Oman air picking up, expect a loyalty shift

Super

Quick & Efficient - no hassle

Very gud service

Good

Qatar airways

Too much waiting sometime

excellent

The worst value service.

(Translated by Google) Qatar Airways is the best airline (Original) القطريه للطيران افضل شركه طيران

staff was very professional

the best

Lots of customers waiting, with only two employees available. Just walked away after a while

Excellent

Good

(Translated by Google) The speed of achievement (Original) سرعه الإنجاز

Awesome place....... This company has got everything that u need or will need in case u are thinking about holidays, business trips or any sort of travel related things...... It's like being just a call or a click away from pure awesomeness........ I was overwhelmed with the amount of services these people have and what they can do for you and your travel plans...... Cheers QATAR AIRWAYS and happy flying.......

Lovely Services

Perfect communication so far