1/5 Joel V. 2 months ago on Google • 68 reviews New
I
recently
visited
this
hotel
with
my
daughter
and
her
cousins
for
a
swim
and
lunch,
excited
to
experience
their
newly
refurbished
bar
and
pool
for
the
first
time.
Unfortunately,
our
visit
was
marred
by
a
safety
concern
at
the
pool.
Upon
entering
the
pool,
I
slipped
at
the
edge
of
the
steps,
resulting
in
a
painful
injury.
The
edges
of
the
steps
were
unexpectedly
sharp
and
hazardous.
I
immediately
informed
the
pool
attendant
about
the
danger,
suggesting
that
a
redesign
of
the
steps
or
the
addition
of
rail
guards
could
prevent
future
accidents,
given
the
narrow
and
sharp-edged
nature
of
the
steps.
Regrettably,
my
concerns
were
underscored
when,
about
an
hour
later,
my
daughter
sustained
a
deep
cut
in
the
same
spot,
leading
to
significant
distress
and
a
lot
of
bleeding
with
a
swollen
foot.
While
the
staff
administered
first
aid,
no
further
gestures
of
care
or
concern
were
extended
to
us
during
this
upsetting
incident.
Our
hope
for
a
kind
gesture
or
acknowledgment
of
the
accident
was
unmet,
and
full
payment
for
the
services
was
demanded
without
any
consideration
for
the
incidents.
They
clearly
don't
give
a
hoot
about
their
clients,
they
just
want
their
money.
They
don't
prioritize
the
well-being
of
their
guests.
This
pool
is
clearly
horribly
designed
and
is
a
danger
to
users.
They
have
this
policy
where
you
pay
for
the
use
of
the
pool
plus
another
10
Cedis
per
head
which
is
refundable
when
you're
done
and
leaving
the
venue.
I
paid
for
four
meaning
they
were
to
refund
40
Cedis.
They
did
not
give
me
the
money.
Really
horrible
experience.
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