Unfortunately, I had a negative experience with Caulfield Hospital. The trouble started when my elderly mother was admitted to the Dementia ward. From the beginning there was little , if any, information forthcoming from ward staff in regard to her general condition and progress. As the days went by, I didn't receive one phone call and even during personal visits it was a challenge to find out what was happening. Clearly, as her next of kin, primary carer, enduring guardian and medical power of attorney, I had the right to be kept up to date . Finally, I was summoned to a meeting and advised that the powers that be at the hospital had decided that my mother should / would be committed to a nursing home. However, there were a few problems. First of all, she didn't want to go into such a place. Secondly, I wouldn't agree to it. And, most significantly, her GP, with whom we had regular contact including home visits, stated that such a move wasn't necessary. When I wouldn't comply, Caulfield seemed to retaliate by steadfastly refusing to discuss the subject of when she could leave. In other words, she would be held hostage until I agreed to their demands. A lawyer who was involved with a seniors rights advocacy group, quickly informed me that the hospital did not have the legal power to take such a course of action. In fact, what they were trying to do was a direct violation of patient rights. We became locked into a stand off situation which dragged on for several weeks during which time my mother became increasingly distressed and disorientated. Every conceivable obstacle, excuse and delaying tactic was thrown in the way to prevent her from leaving . When her own doctor was able to establish that there was no medical reason for her to be detained any longer, I made the decision to discharge her . Ward staff then provoked a yelling match in her room which reduced her to tears. In a last-ditch effort to impose their will onto us, the hospital then tried to have me removed from the picture as the power of attorney and guardian by making a concerted (but unsuccessful) attempt to discredit my performance as a carer. We ended up going to VCAT . An investigation was carried out by the Office of the Public Advocate which included interviewing around a dozen witnesses. The findings of that investigation obviously left the tribunal member with no doubt that the hospital was in the wrong and the case was decided in our favor. Not only did the relevant managers at Caulfield repeatedly refuse to accept my authority as being my mother's legally appointed decision maker, they also tried to deny both of us our legal rights and completely disregarded our wishes. But , perhaps most alarmingly, when the real trouble began they appeared to make a deliberate attempt to cover up their unacceptable conduct. My advice to other carers who find themselves in a similar situation is to know you rights. Also, insist that both your own wishes and those of the person you are caring for are respected and don't allow the hospital to forcibly take control of the decision making through a process of bullying and intimidation. Even though the hospital may believe that they are acting in the best interests of the patient, trying to institutionalize someone without good reason is a very serious matter. Perhaps we were just unlucky and ours was a one - off case. Hopefully, others have had much more positive dealings with Caulfield Hospital.

Medium sized hospital. NO EMERGENCY DEPARTMENT! Nearest emergency is at ALFRED HOSPITAL, 55 Commercial Rd, Melbourne. PARKING: limited street parking in mostly residential streets surrounding the Hospital, limited to 2 hours, or on VERY busy Kooyong Rd in front of the hospital, occasionally you may find a 3 hour parking spot. Streets are regularly patrolled and you will almost certainly get a ticket if you overstay. PAID PARKING: available right at the hospital is a FLAT $7 per visit. Not a lot of spots so it may take a while driving around to get one. Hospital has a reception area right at the front and a small Café For light meals and snacks as well as a kiosk a little further in for books, magazines, sweets gifts etc. Hospital itself is physically a quote old building but we'll maintained and resources for the services it provides.

Very lazy and neglectful staff. Very poor care to elderly patients. Doctor tried to talk me into "euthanasing" my Mum on the weekend. I refused so they have just been neglecting her.

I have a family member unfortunately there, absolutely appalling! Whoever oversees the hospital here should be ashamed of themselves and I hope karma is served in time!!!. They need to be audited asap. The staff are miserable and incompetent, the place is absolutely filthy and there is no care for the patients. From what I have seen I'd hate to think what I havent seen. Stay away from this place!!!

I went to visit my mum who had a knee reconstruction. It is the most dirtiest smelliest hospitals I have ever been to. It should be closed down. How can a place like that be allowed to operate. Shame on all you governments out there, shame on all of you.

Last night I visited my Ma and wanted to get her pad changed and a PCA handed me a pad and said she was too busy. I said I needed gloves, she got them and I proceeded to toilet my Ma. PCA came back and helped finally. My Ma's flowers were moved out of Ma's sight range so she has nothing to look at. You get better care in a prison. Rang AC3 today Lucy said the phone transfers to all patient rooms weren't working. Receptionist and AC2 not aware and told me AC3 could transfer call to cordless phone. Rang AC3 and same fake story of phone transfers out. The only way a patient can keep a positive attitude is if they have contact with their loved ones.

Unfortunately i had to come here a few times for emergency - the staff are indifferent and unfriendly.

A family member suffered from Migraines. A Neurologist at Caulfield hospital, took care of the Patient which was fortunate if you have this terrible condition. Now Migraines controlled. has improved the situation greatly. Thankyou,

No wonder another patient worked out! It was terrible the out-patient clinic I was referred to-they patronized us & made out by the way they talked down to us that we were drug addicts which I don't even smoke cigarettes &/or drink coffee & only take carefully as directed the necessary dosage/s of the medication that keeps me from crippling agony I've had to endure pain-free thanks to this bureaucratic red tape & more procrastination thanks to this lot?! Waste of my time given I'd to tell my GP it was a waste of their's also having given me this referral I waited months for..All these things they were offering do no good for me whatsoever & in the past I've tried everything(including their suggestions)which won't do it for me sadly & they're trying to go against 1 of the only things that works for me-medication they don't really know how it works as in"don't knock it til you're tried it" type of thing! Unprofessional & incompetent-typical public health system?!

On Wednesday 29-12-2021, my husband, (who is my Medical and Financial Powers of Attorney and also my principal supporting care-giver) accompanied me to Caulfield hospital for my 12:00am (midday) C.A.T. scan appointment with the Imaging Department on the 1st floor. My husband and I had already received both of our required Pfizer injections, but our vaccination documents, although perfectly clear, were not yet in the customary format. Upon request, my husband produced our original medical certificates, which had been typed on ‘Surgery-Headed’ notepaper and in each case hand-signed in ink by our GP, Dr. Belinda Carne, from Inkerman Medical Group. These original documents had thus far satisfied all medical personnel who had cause to inspect them, including in particular the same staff just one week earlier in the same hospital for the same Covid screening process in the same foyer. As we entered the foyer, we were confronted by a middle-aged woman called Anna in a nurse’s uniform. ‘Anna’ declared our documents to be obvious forgeries and as such completely unacceptable, we would therefore now have to leave the hospital, regardless of my imminent imaging appointment. My husband posed the question to her as to how this state of affairs could possibly exist today, when only one week before, these exact same documents were deemed entirely satisfactory for my previous imaging appointment at the same hospital, for the same Covid screening procedure and in the same foyer. The woman ignored the question and ironically began commanding my husband to immediately stop shouting, stop pointing his finger, take control over himself and to calm himself down. My husband told her her that he was completely calm, that this is how he normally talks, that he hadn’t shouted and had also never pointed his finger at her or at anybody else. My husband then endeavoured to ascertain from her how we should therefore best proceed going forward, given that she had rejected the integrity and authenticity of our documentation. ‘Anna’ once again offered no reply, but continued unabated with the same ‘mantra’ for my husband to calm himself down and to stop shouting, with renewed vigour. Every time that my husband tried to ask this woman a question or establish any constructive dialogue, she reacted as if these attempts were somehow yet more ‘proof’ of my husbands’ ‘guilt’, which could all be added to her own rapidly expanding ‘mountain of evidence’ against him. ‘Anna’ did eventually call the Inkerman Medical Group and although we didn’t hear what transpired in that conversation, we were subsequently, though grudgingly permitted to enter the hospital. My husband successfully managed to sustain a calm and cooperative approach throughout the entire ordeal, despite the relentless stream of threats, insults and false accusations. In my opinion, toxic behaviour, and especially of such magnitude from this particular hospital employee (and therefore an ‘ambassador’ for Caulfield hospital) is not only unacceptable, inexcusable, hurtful, unwarranted and deeply offensive, but also entirely unproductive and manifestly pointless. By complete contrast, this woman potentially could have chosen a professional, courteous and helpful demeanour, and if required, could have advised us politely, that regarding our current documentation, it would be a great help to the staff if we could please present our Covid status as soon as possible in the preferred format to avoid any future complications. This woman, however appeared to completely luxuriate in her empowered position of denying hospital entry for any Caulfield community residents to whom she had decided to take a personal dislike. I am deeply shocked that my husband, who was only ever at the hospital because he wanted to assist and support me, should have been ‘rewarded’ for his kindness to me by being singled out as an object of public ridicule, scorn, humiliation, and, absent one single shred of evidence, falsely accused of being a loud-mouthed, angry and aggressive troublemaker with forged documents.

In response to Vu ck review : You say that they treat the elderly citizens with contempt, can you tell us in what way? My elderly Mother was in here with Dementia and i witnessed the staff treat her and the other patients with the utmost respect and kept her clean and well fed. I used to visit her everyday and witnessed many times, elderly patients refusing care and being racist to the Indian and Chinese Nurses who were trying to care for them. I even saw an elderly patient throw their food tray at a Doctor. I also witnessed very confused and agitated patients wandering into my mothers room and the staff were wonderful in there way of getting this person out as it was clearly upsetting my mother and the patient was not listening to me. This is a Public Hospital, what are you expecting? If you don't have Private Health Insurance then you will get what you are given. Yes, it is an old hospital but i found that the staff were doing the best under the circumstances and had to put up with alot. Don't you think if the hospital was so bad that there would have been and investigation already and it would have been closed down by now?

I don't know where you got those photos of food from but they are not served at Caulfield Rehab. The meals there are presented really well for food that is bulk cooked and delivered. The staff work in a horrible environment old, dirty and depressing surrounded by patients often in the same condition but whom they always treat with respect and care. After 5 months of being there every day I think I can say with authority you might get better if you pay but it is unlikely.

Great for a beating!

Have heard nothing but bad things about this hospital, the management of Caulfield hospital and the state government should hang their heads in shame. They treat our elderly citizens with such contempt and the condition of the hospital is appalling. The whole system needs a overhaul, with this hospital first in line. Such an uninviting place to visit, you'd not know that you're in a first world developed country. It's no surprise to hear the same from other reviewers. What a disgrace to our public health system.

I had to watch a nurse refusing to change elderly father from his soiled nappy until he had eaten his dinner. People talk lots about abuse towards kids and public services, police ambulance and nurses, but no one wants to bring in mandatory Jail sentences against abuse of elderly people. People seem to have a constant belief that elderly people have had their day in the sun and that once they end up in hospital or sick that they should just be left to nature to sort them out. I think that Caulfield hospital is a massive joke its obvious why the hospital is there, the extra revenue Alfred health claims form the Australian government for the running of that site is ridiculous. shut it down spend the money on changing laws to protect Australian pensioners from abuse in the system of care. someday its us and our children that are going to have to rely on the system that abuses our loved ones.

We are very grateful for the fantastic care that our Dad received from Rehab at Caulfield. The Allied Health team were committed to getting Dad well enough to get home in a safe and timely manner. Thank you so much to the OT, Physio, Social workers and Nurses. Your concern and care for Dad was outstanding 👏

My partner was treated here after being shifted from RMH for a brain injury and undergoing 4 operations.At ABI, the staff was incredibly amazing the social worker. Everyone being prompt with any inquiries initially. Food yes I agree not so great, some I wouldn't even feed it to my pets, moving to TLS, they became the total opposite. No empathy or real care for patients or family members. We are really dissatisfied and disappointed. I wish we hadn't moved him to Caufield at all.

None of the hospital stuff a not wearing their mask COVID19 I refuse to come back and work for this hospital again.Some of the stuff a coughing sneezing and runny nose and have tested positive but still come to work.

All equipment is outdated food is discussing today it is so burnt i can't even eat it! Can't get any time to myself cleaners come in to my room 6 times a day even when I'm trying to have a nap. Very noisy hospital! However most of the nurses are great and the physios are excellent.

I recently spent a couple of weeks in the Baringa Ward, an aged care mental health ward of Caulfield Hospital. The care I experienced was exceptional. The staff showed kindness, sensitivity and professionalism at all times. Some of my fellow patients were terribly difficult, and I was most impressed by the patience and emotional strength demonstrated by male and female nurses. I'm deeply grateful for the insights gained through the sessions with psychiatrists, psychologists, social workers and other professionals, and it seems to me I am well on the way to a complete recovery. Bless you all! Clare Headland

People don’t understand what working in a hospital is like. People are too ungrateful and expect a perfect world . MY experience seeing my 87 year old grandma after a fall and heart attack exceeded my expectations . They leave no stone unturned . Just good people Doing good work.

Stay the hell away from this place. Stuff should be wearing their mask but they don’t.

Rude staff at the entrance when checking in with Covid QR code. I am a Care worker and this is my first time at Caulfield Hospital and came with my client. Reception staff just said that " you can't walk off without QR scanning." I know rules but staff think they are superior than everyone else.

I am very fortunate enough to have been given permission to be able to visit my mother for 1hr once per week every week during the COVID 19 pandemic and have never seen any of the staff not wear a mask. So I find a couple of the reviews stating that the staff are not wearing masks quite interesting. Every time I go in to the hospital through the main entrance and up to the ward where my mother is staying, everyone is wearing a mask including the cleaners and security. However, I have seen on a few occasions in the ward family members of patients who are visiting deliberately take off their mask to go and kiss and hug the sick patient and then the nurse has to remind them not to do this and keep their mask on due to their being a virus. All the staff seem to be taking the whole thing seriously and on another occasion 2 weeks ago, I saw a nurse go up to a patients husband and offer him a mask as he was in his sick wife's room sitting close to her face and talking to her without a mask on. He had taken his mask off and had it in his pocket. I have also seen visitors not using the alcohol pump to disinfect their hands many times. From what I've seen, its the hospital staff who are taking COVID virus more seriously than the general public so why would they go around with no mask on so that they would get sick and give it to each other or their families?

My experience has always been met with friendly and helpful staff and nurses. I'm treated with kindness and respect from the MS Neurologists.

After 1 month we are still asking for a list of medicines that you are giving a family member, still nothing presented, medication unknown has been left on his table with no explanation of what it is, he was told to use a garbage bag accessible underneath the rubbish to cover a wound, the in hospital social worker was supposed to have liaised with multiple departments about his welfare, including police and government organizations, he was asked to fill out his dietary needs and has been given the complete opposite daily. This establishment at the ABI-Ward is non-existent in care.

Shocking treatment of elderly, food is really bad, staff and unit managers have no empathy towards patients and their family members, nursing staff can’t speak English and it’s a struggle to understand what they say, level of care is zero, government should cut all funding to this site and shut it down, they way they treat elderly is criminal.

Fabulous staff .caring understanding .unfortunately its in urgent need if an internal face lift.. It doesn't look like its been updated since it was built. .its so depressingly old shabby. Thankgod we have those nurses there

Very helpful, lovely facility and staff.

I would like to thank the staff especially the nurses at the ABI who took great care of my uncle who had a stroke last year. They did a fantastic job!!

had an accident where i slipped akwardly on to a wine bottle which ended up getting stuck and my partner was unable to remove it. Turns out the staff were very descrete and said they had seen accidents like this all the time. Thanks so much guys and will always use rubber/plastic from now on....never glass bottles

It was my first visit to this hospital, and the doctors I met with were attentive. Easy place to find and parking was easy be it free 2 or 3 hour on street parking or $9 in the hospital car park.

The Staff in the ABI gave my brother the best care and attention during such a scary time. Thanks to all the Medical and Nursing staff for their kindness and compassion. God Bless You!!

First job

I've been going here for legs since 1985.. Always do the best they can with funds available.. Kept me on my "feet, Wildmann Walker walking 🚶" since then.

Had ultra sound yesterday and (can't remember her name) the radiologist was incredible. She was extremely, caring, professional, knowledgeable and walked me through was she was going and seeing. An extremely positive experience. Thank you Imed Imaging @ Caulfield Hospital

Horrible car park. You need to pay in coins, so need to get cash out to the convert to coins. Caused frustration with so many drivers. Need to get card payment asap

Medium sized hospital and few paid car parking space available inside. If you are here for X-ray or pathology, the parking is free, otherwise it’s $7 flat. There are 2 hours, 3 hours parking just outside on street. However, it’s very difficult to get the parking there. There is a cafe near to the Gate 2 reception. Went to the pathology and the staffs were very friendly and helpful, especially Shane.

Very bad

Aug 2019 had an appointment with a support worker present brought in pictures showing the cause of what's been causing bad nerve pain Numbness from complications according to Medscape for healthcare professionals however the doctor here who has committed multiple accounts of fraud against the Commonwealth government services not provided refused to report on this this has been raised several times has been ignored 3 appointments for a diagnostic nerve blocks have been charged but has not taken place support workers have raised concerns on my behalf that have been witnessed to neglect abuse and fraudulent reporting from a doctor Tay copying previous fraudulent report sa support worker has done a statements regarding July appointment about the fraudulent reporting of a Dr after been abused by st Vincent's after reporting the previous fraudulent reports and criminal behaviour And exploited my Iren syndrome and despite bringing pictures showing this they have refused to report have collected previous fraudulent reports from Eastern health who committed fraud multiple times and the doctor here has committed fraud multiple times accordding to law has been ignored we have discussed raising this to the Royal Commissioner regarding abuse and neglect and a doctor here committing multiple accounts of fraud using deception for financial gain and refusing to report honestly only copying fraudulent reports after sharing the abuse and neglect that I had received from their accomplices at Eastern health and St Vincent's who continue to exploit and victimise people when they complain about cruel treatment and violation of human rights please see medical error action group which describes the type of people that are working here and other places the people who have been witness to this have done statements but no action has been taking apparently Caulfield support those who commit crimes and criminal activity such as fraud showing no decency but just psychological abuse due fraudulent reporting and criminal behaviour such as not been able to get a full MRI scan on the day fraud after reporting previous neglect by a medical centre and fraud Box Hill image and associates have refused to give me the full scan on the day despite supplying evidence of multiple cases of fraud the team here supports neglect and abuse due to fraudulent reporting misdiagnosis from Eastern health confirmed by Medscape for healthcare professionals please look into the person that they were abusing doctor Tay has claimed that I have received services which I have not which is a federal crime against the Commonwealth government this is been raised but have not heard anything please see medical error action group which describes the type of victimisers that are working here and other places that violate your rights commit multiple cases of fraud and fraudulent reporting the financial benefit supported and approved by the team here makes you wonder how many other victims with no compassion supporting those who violate people's human rights and committing fraud an absolute disgrace according to Medscape the healthcare professionals and doctors that I have learnt a lot off that are not located around the Melbourne area but are healthcare professionals non-like such people here that claim to be healthcare professionals but are committing multiple counts of fraud neglect and so forth please learn your rights so you don't get abused and your disability gets exploited like mine has been for reporting on criminal behaviour they will label you delusional when they have committed multiple cases of Medicare fraud neglect and psychological abuse which several people have raised but have been ignored statements have been done against the fraudulent's activity of a doctor here however no action has been taken as I had witnesses this time and have done statements that were witnessed to fraudulent reporting which this time 14 months waiting for nerve blocks from aug Nov 2019 and March 2020 May charged ? not yet received ?

Awesome app,does all it says and more!

excellent staff. best experience.

Hi I was there on the 23 doing a emergency volunteer scheduled patient support assistance .as scheduled I was there for the night voluntary duty to be available if they needed me for a voluntary shift work . I was approached by the night security opening the door and upon arrival the nurse security working on 23 was being extremely rude and telling me that the message from my concerned institution. Was not enough and I needed to have more documents by pointing the finger and commanding me to show more.i then asked him that I will call them and confirm but he started getting very aggressive and I felt really embarraced so I had to leave the promises