80+-year-old mum Margaret goes to hospital, the so-called Mercy Hospital at Werribee, to the Emergency Department, after a home visit by a doctor that recommended and wrote a referral for a suspected blood clot in her leg. We arrived at 930pm and saw a young woman at the window, who took all the details, and the Doctor’s referral, and after the formalities, we were asked to sit and wait. And wait we did. Just about everyone that came after us, and before us, had been seen to. We waited patiently. After more than 2 hours waiting, we approached the window and asked about the wait, and we were advised that all the beds are full and more urgent cases had been attended to, and there was absolutely no ETA as to when we would be been seen by a doctor, not even a rough estimate. We then advised them that we were leaving, and asked for our referral back but instead got a poor quality photocopy. We left at midnight. 2.5 hrs for an eighty year old. We should have seen this coming from the moment we walked in the door, where a man walked off with his daughter, where he told the staff they had been waiting since 3pm, and that his daughter had “bi-polar”- they had waited 6.5 hours without been seen. Where is your compassion? If not companion then where is your professionalism? Last time Margaret was admitted to your emergency department, she was misdiagnosed with only asthma treatment, and was sent to overnight stay, where by the early hours of the morning she’d suffered a stroke which nearly killed her. You were given ALL the classic symptoms of a stroke, all the signs, and all the information, yet due to your medical negligence and lack of medical protocol, you misdiagnosed what your posters on the wall warn about - symptoms of stroke. Consequently she spent months in rehabilitation and good care at another hospital, where she is now a stroke survivor. So last night Your Emergency Department knew she was a potential stroke victim. They knew that she was very advanced in years. They knew that she had a history of blood clots. They knew that a medical doctor had good cause to write out a referral and asked me to take her to hospital. They knew all this and yet they chose to ignore her, and ignore her they did for hours until she couldn’t wait any longer and I took her home. Your hospital behaved poorly. It was utterly disgusting behaviour, cloaked with a superficial facade of Triage expertise. If that’s your level of care and mercy, then you really ought to look at changing your hospital name to something more apt, perhaps The Werribee Callous Hospital - that would be more appropriate, certainly more truthful.

Emergency Department worst and they don't keep a record so if you arrived two or three consecutive days or nights, you have to provide the same basic personal details to the same people on duty!! Waiting times SUPER HORRIBLE!! 6 - 8 hours. Triage works with the highest priority. Unless you are bleeding to death most probably you only have to wait an hour before being attended seriously. If you are serious with your loved ones, DO NOT Bring them to Mercy Hospital. Have Mercy to your self!!! Giving this a super ultimate NEGATIVE score! Seriously just omit the "Emergency" and just use DEPARTMENT. That's much convincing.

Look wonderful hospital great staff caring. I actually enjoy coming even though I'm usually admitted with something bad. We are lucky having a long serving community hospital.

I want to understand their procedures with the way the world is in right now, but they have people set up waiting outside before they can even be allowed into the ED, for “covid measures”. Secondly, prepare to wait by yourself cause you’re allowed absolutely NO ONE with you. 6+ wait in ED no food no nothing. Your leg could be falling off and you’d still be there at 6am in the morning from 6pm the night before.

Some tips to help you guys out: - don't offer a pregnant woman ibuprofen, then double down when she (a nurse) refuses for obvious reasons - when someone pregnant and covid + is having severe stomach and bowel pain, a blood & urine test alone is not enough. Also, don't discharge someone at night who 1)doesn't have a lift readily available and 2)is still in chronic pain, and without pain relief - don't leave the cannula in when you discharge someone Finally, it's basic practice to check on the baby before discharge. Perhaps wise to do that on your own initiative, rather than - yet again - having to have the patient impress it upon you. Wait times, bed availability, etc. are out of your control obviously. Basic competency is not.

If you are reading this and are considering going to the ER, I would highly advise you to consider the Alfred hospital or Royal Melbourne Hospital. I understand the mercy is closer, but consider the waiting times, you may wait hours even with a life threatening condition if they wrongly triage you. I wish I had this advice beforehand as visiting this hospital left me with permanent health issues as they left me in the waiting room and treatment was left way too long. I will never be visiting this hospital again if it is up to me, nor will my relatives. In future emergency situations where an ambulance is not involved I will be driving to the second closest hospital besides the Mercy.

I want to share my experience of midwife "Hannah May Stockfed". I found she is the best midwife I got the chance to talk with in my 2 pregnancy journey. She went beyond and consulted with two doctors to make sure we have the right action plan. I wish I would have known her earlier then I would have tried my best to get all my appointments booked with her only. Thanks Hannah for taking such good care of patients. Appreciate your good work.

Wish I could give negative stars. Had my first baby via emergency c sec. They messed up pretty much everything. I am traumatized for life. * OB couldn't access my files during ob visit * OB says one thing midwife says another thing * Went to get admitted for delivery but instead they booked me for an induction * Severe infection after c section. The doctor who checked me literally "forgot" to let me know that I had tested positive for infection. Had to get re-admitted 2 weeks after delivery. The hospital staff apologized to me for this negligence. Very traumatic experience. I will never forget this.

This hospital is such a disgrace…. Don’t even deserve one star.. Very incompetent emergency staff. I have to take my mother to the emergency as she was critically unwell and unconscious but because her vitals were stable so have to wait in the Covid waiting area for 7 hours. Nobody checked her during this time and triage nurses were not ready to listen to my concern because I was Covid positive . My mother had altered conscious all along and no action was taken. When eventually nurse came to take her inside she had no idea about mum’s condition or mobility status and was shocked to know about her dropped GCS. She questioned me that why we waited there for so long( as if we have another choice) as mum should be attended straightaway. We had so many issues with the staff after that. I was called rude and demanding as I was advocating for my mother and asking for detailed investigation to know the cause of her condition. Staff told lies about her condition and doctor was ready to send her home in really bad condition. my mother was genuinely very unwell and urgently transferred to specialized hospital next day. I will not recommend to take anyone to this hospital’s emergency if you want to save a life. *However, can’t thank enough the security people who helped with mum’s transfer.*

I wish i could give negative star at all. Anitha one of the worst service I received from you. Explained i have 2 young kids both are sick at home and my husband is struggling with every hour past. She said “how come i tell you how many patients are in-front of you. I explained my situation clearly if my case is not emergency can i go home. She said yes. Thanks for the answer. Waited for 3 hours for my turn. Had big swollen eyes. Nobody inspected me apart from a nurse. Can you imagine 3 hours wait and finally got threatened that there is patient waiting from 17 hours too. I Can imagine how patient are being treated.

Gave birth to my baby boy on 10/10/21. Had a pleasant 5 nights stay with such supportive midwives, nurses and drs. Thank you Dr Kachana, Dr Anusha, Jacqui, Steph, Ingrid and many more. Baby and i felt very comfortable throughout our stay. Thank you so much ❤️

If you really want to ruin your day and make that worst day of your life, come here. 24 hours in the waiting room and they just took xrays and blood test and referred me somewhere else. The second and last visit today, 9 hours in the lounge and they had just taken the blood test. If I could sue this hospital and their management, I wouldn’t blink an eye. They never tell you how much would it take and keep you in lurch. I swear I have spoken to their staff and they themselves would never want to visit this hospital. They are just bunch of scams. Worst day of my life, worst hospital ever. I wish their own people had to suffer like this in the waiting lounge. May karma hit them real bad. If you can not run it, please don’t.

Absolutely terrible. My mother, partner and I went to this hospital because I was having ear aches and it felt like my face was going to explode, not only did we explain the urgency to the staff but nobody came to see us for five hours. When we finally did see a doctor, the “check up” lasted an hour and they left me in more pain than I was in before I got there. Now I can barely hear out of my right ear and I entirely blame it on this hospitals lack of professionalism and organising. We arrived just after 11pm and left just after 5am, I hate this hospital with a passion.

WORST HOSPITAL EVER IN AUSTRALIA I had severe lower back pain yesterday and fainted twice during the day while trying to get up. Called paramedics as I couldn't even sit or stand, went into emergency at around 2 am and the bad ordeals started as follows - Within 5 minutes of reaching the hospital I was told that they don't have free beds and I need to sit in a wheelchair. I told the nurse I could barely sit, her next question was 'can you remain on your feet then?', how on earth you can ask a patient with severe back pain to stand, who can't even sit! I told her I would rather sit but needs strong pain killers to subdue the pain, which I was told they will administer immediately. - 45 minutes passed and no one came with any pain killers. My wife asked the Triage Nurse on duty, and was rudely responded that 'I am just a clerk staff, ask the nurse!', no nurse could be seen in the waiting room around this time. Finally my wife managed to find a nurse and requested to give me painkillers, which was finally provided. - 1.5hrs passed, no one attended further, I was in excruciating pain, I have a strong threshold but I was hurting badly.. yet again the Triage Nurse said 'He has back pain, he need to keep walking'. We requested to at least provide a stretcher so I can lie down, the Triage nurse responded 'This is an emergency department and we don't have beds here'.. I mean I was speechless! - 2 hrs we were finally called in by the doctor and his first response 'He just has a lower back pain, give some Morphin and let go'. This is before doing any checks. No X-ray done to check why I had severe pain, why I fainted twice, all I was told 'It's back pain and you need to bear it.' I knew this and didn't needed a doctor to tell me this but rather diagnose, which the hospital failed miserably at. GO TO SOME OTHER HOSPITAL IF YOU REALLY WANT TO BE TREATED, NOT DYING!!

My experience at Mercy Hospital was amazing, yes long waits and screaming patients but these situations are just uncontrollable. My son had fractured his wrist on Sunday 13th February, 2022. I took him Sunday afternoon and finally got seen Sunday night (7.30 - 8pm). The Night shift staff in emergency were fantastic, they communicated what they were going to do with my son and talked me step by step on what is going to happen (before hand) which was reassuring to understand and to trust my son in their hands. I cannot fault them and am so happy with how I was treated, Thank you so much for all yous do for the citizens that show up each and every day...💚🤍💯

The worst place to go for medical emergency, apparently they do not treat any case as emergency unless a doctor has seen the patient which can take anywhere between 4 hours to 10 hours. I waited for 3 hours before the nurse could check the vitals for my 5 year old. No care towards patients from health staff at all or family circumstances. staff are more interested in their private conversation than attending to the patient sitting in front of them.

Disgusting how the doctors try to send you home. I was suffering from what I thought was a stroke. The nurse examined my heart and when the doctor saw me, he told me to go my doctor as they didn't have an MRI. I then found out from my doctor that they actually do have an MRI. They sent me home with stroke symptoms without even diagnosing it. Do not get sick or you are the mercy of a merciless Mercy hospital. I could have died. I go there for help not to feel worse and be untreated. It's disgusting

Very nice staff and seen by registrar quickly. Unfortunately that was followed by a wait that went deep into the night. Far more people waiting to bee seen than they are scaled for. We were there on a Monday. However kids are seen very quickly which is good. However unless you've got a giant hole in you or your legs hanging off rather wait and see the gp.

One of worst experiences. Doesn’t even deserve one star. So much racism in the hospital and no proper information provided. Worst customer service. I don’t recommend any one who is in emergency visit this hospital as they don’t care about your pain. Even after long waiting hours the doctor didn’t even check me properly and has not even interacted. All they did was make me wait for long hours with pain without any guardian. The nurses were rude !!! The doctor was very rude, no interaction, prescribed medicine but was no information provided on how they are supposed to be taken, no information on if I can go to work or not, like nothing. One of the worst doctors. Shame on the hospital department for maintaining such nurses and doctor that doesn’t maintain any professional ethics. Worst !!! Worst !!! Worst!!!!!!!

Extremely bad experience! Never go there if you are in an emergency! Had a breathing problem and went there to seek medical attention and after waiting in the queue to tell the emergency and then had to wait 4 hours to see doctor but still they didn’t call us! And my husband spoke to the nurse and let her know that we were waiting more than 4 hours then that nurse told us wait a minute and called us in and it took another 1 hours to see the doctor inside the room had to sit . And doctor just checked and just few tablets gave no any other treatments or at least nothing was given on prescription and asked to see my local GP within next too days ! Still having the issue with breathing but still im waiting to book and GP appointment as it is beginning of the year. Extremely bad experience and had to pay for the parking at their hospital for 5 hours! Without any food with big headache had to wait there to see a doctor although it is an emergency!

On 18th August attended Werribee mercy hospital around 3pm after 8 hours waiting still not able to see any Doctor. I am not angry or upset with staff as they are trying their best. However my recommendation, management should have monitoring how many patients walk in emergency per week, according to numbers they can make roster so that people can get treatment within one hour. Also like to requesting our health minister increase budget for our hospitals as people coming at emergency with lots of complex and lots of pains. Please don't make nagivtive comments for staff or hospital rather put your recommendation or suggestions how to improve the situation.

I had lower back disc compression issue. Ambulance dropped me at hospital around 6am. After getting my details from ambulance crew, they ask me to wait on the chair in waiting room. I was in extreme pain. They said we are very busy. Stayed there on chair just to get my blood pressure checked once. After around 3 hours i asked them to give me at least a pain killer, counter lady said she will send someone but no one approached me. From 6am till 11:15am no one cared or bothered to asked about pain. Than i left hospital due to not treated for more than 5 hours. Salute to their professionalism and care. What is the meaning of emergency when you are not treated there. I took ambulance to hospital because the pain was un bearable. Where else i can complain about this level of treatment.

Firstly, most the nurses/midwives are great but my sister had one midwife who seemed like a breastfeeding advocate, old & white with short hair who had a really stink attitude. This "midwife" made unnecessary remarks toward my sister and made her feel like she wasn't doing enough as a first time mum. I wish i had gotten her name to make a report so that other mums wouldn't have to have the same poor experience with her. Secondly, I was surprise there is no heating in the birthing room & birthing units. I suggest to take extra warm things for you and baby and even a heater for the cold nights.

Mercy hospital deserves negative stars due to the high level of stress and suffering my daughter and I went through during our visit. We rushed to the hospital because of the seriousness of the emergency and its proximity. However, our second experience was no different from the first. My daughter had a deep head injury, and we were initially told to go see the GP. After our insistence that it was not a normal injury, we were told to wait for a long time. Eventually, the doctor agreed that it required a few stitches and glue and it was a deep injury (skull was visible). However, the entire procedure was unprofessional, and there was no coordination between the nurses and the doctor. The doctor was unaware that the procedure began, and they were only informed five minutes after the procedure had started. Furthermore, the staff did not even know the exact time, and they only gave the doctor an estimated time of five minutes. I was initially denied entry as a visitor and was informed that I could enter once they took my daughter inside for the procedure. However, when they did take her inside and I inquired about her whereabouts, I was told that she was not in the system, and they had no idea where she was.

Hey everyone!! If you hoping for an emergency services for your treatment I won’t be recommending you that as I have been there for almost 7-8 hours and still waiting for my friend’s treatment . No doctor has concerns for the emergency people as some are waiting for from morning 9am and they still waiting till 7:40pm. It’s really ridiculous behaviour from the mercy hospital. They should make some changes for this kind of behaviour and if they have written as emergency for any treatment. It’s should be attended immediately. So if anyone who’s hoping that emergency as the fastest way please don’t think as it’s not really an emergency.

The fact that this is a hospital is laughable. Lack of experienced qualified staff and good management. Almost lost my wife and child due to a staff not knowing what they were doing. Also don’t get me started on their emergency department. When I was in London during peak covid 19 while thousands of people were dying, the wait time in emergency was only 4hrs, here it’s 11hrs+ wait. How can you call this a first world country. Australians pay big tax dollars almost 30% or more of what they earn working hard, this should be invested into hospitals and other needed services. There needs to be another hospital in the west. Maybe Tarneit or Truganina because this place is shambolic. If you can, please wait to see your GP and pray it’s bulk billed or try to put your own broken legs together. It’ll be better than going into Werribee mercy.

Vote of "No Confidence" - Do Not go here! Get yourself to Sunshine if you have an emergency! It's definitely not the Royal Melbourne, and not even close to the experience at Sunshine. To describe the Mercy as "Parochial" is to be extremely kind. When I present at an ED in an Australian capital city, I expect a confident workforce, a competent director and a facility that provides a comprehensive ED. It's a sad indictment that Australia's shining cornerstone; its world-class medical system seems so utterly diminished and beleaguered by the shockingly poor example given up as The Mercy Hospital. Having just moved to the area, I was appalled with my first [and I hope only] experience at the Mercy Hospital. I was directed by my GP to the Mercy after a suspected stroke. I had blurred vision and a screaming headache. I waited for Eleven uncomfortable hours to be told by a somewhat bureaucratically limited doctor lacking any ability in patient empathy, that there was no one at the Mercy who could be sure of my condition. Or apparently, possess the ability to read a CT Scan. Filled with anxiety and a lack of blood sugar, my confidence in this hospital's abilities instantly evaporated. I am a diabetic and by this time was in real need of food. Apparently, food is also on the list of things NOT currently available at the Mercy. I immediately discharged myself and had my partner drive me to Sunshine. What a difference Sunshine is compared to the Mercy. Food, doctors with empathy, doctors that can read CT scans, admin staff that know how to process an emergency department - not to mention the ability to drive up to the front door. The Mercy needs to take a very long hard look at itself, its facilities, and its staffing capabilities. Start with replacing its director. Who by the way, made an appearance on the ED floor with a triumphantly lame attempt at explaining away his ineptitude at heading up and implementing a capable ED. A fact not lost on the onlooking and demoralized waiting room. A defective leader will only ever attract the same. The ED had a clear communication disconnect between triage and general assessment. (Yes I've had a stroke. But I'm also a diabetic - the two can be true at the same time!) It has a fundamentally flawed waiting room procedure and process reminiscent of some outback roadside clinic. The doctors and general staff seemed limited to and hindered by bureaucracy, with no evident desire to move beyond remedial procedure and develop an ability to infix confidence in their patients. This defines a workforce lacking in experience under incapable leadership. A fact that is picked up and amplified by their patient's experience. As reflected by the multitude of negative experiences retold on this public site.

What is wrong with mercy staff? My wife ask her child gender and The reception women 27th at 10:00 the women said to my wife to ask gender disgusting to ask Gender what wrong with this people I disgusting mercy hospital staff , is this hospital or show power people who doesn't know the right ,her name is keran 😡😡😡 Is she gender solicitor.? My wife has right to have her child gender on system for good ,this vary dispoiting and harrass people right , When my first child born its was in mercy hospital and staff gave me headaches, I was treated my like Queen but the staff like anti Men the way they talk to me very offensive and they act like freedom fight no like medical staff so I don't what to say ,is this hospital have to help people or parliamentary hospital because its no polite, no good management and they made false accusations ,it's horror,

On the 18th of December around midnight I was admitted through ER and all the staff, especially ER staff were amazing and uplifting during my health issues. The ER staff deserve a raise for how wonderful and professional they were during my process despite how irrational other patients were, they kept calm and treated every patient with care! Even with a long wait time which is expected, I'm glad for the experience I received at this hospital

I’ve lived in Wyndham for well over 20yrs. I have attended Werribee Mercy many times for many reasons. Some of these experiences have been very unpleasant, but some have been very good which besides understanding the strain the system is under, is why I haven’t left a review until now. I have had chronic health issues for around 6yrs & rely on this hospital for specialists &/or procedures etc. One particularly required a prep. Long story short the prep failed due to extreme intolerance & other variables & had to be repeated. The 2nd failed for the same reasons, along with shockingly incorrect instructions. For all of these reasons I asked if I may be admitted overnight 3rd attempt to ensure a safe & successful procedure, they refused until my GP sent a letter. I arrived at 2pm. Despite apparently being admitted, I was then left for 4.5hrs when a Dr finally came in who had no idea why or what I was there for. I was told the department I was an inpatient of, was too busy to see me, though I witnessed more than once staff chatting & laughing. A “mutual” decision was made it was too late unless I wanted to be up all night for a morning procedure, already exhausted. I was issued a script & instructions for at home prep for the 4th attempt. As I was placed on a palliative care ward…I left feeling like an absolute pest wasting their time & encroaching on the care of obviously much more needy patients, even though I’m in poor health & in need of diagnosis. Sadly, to make it worse the follow up letter sent to my GP insinuated I basically walked out by choice. This is a lie & because of this I’m now finding I’ve been pushed to the bottom of the list for a very important procedure I’ve already been waiting probably 2yrs for. If it fails again I will not be trying a 5th time. The incompetence, lack of care & lack of accountability from many staff at this hospital has steadily declined & is just awful.

If you're visiting the ED for "non-urgent" issues, be prepared to SIT in the waiting area for 5-12 hours on average as long as your vital signs are stable. I had acute appendicitis (later confirmed elsewhere) and attended this ED twice, waited 5-6 hours each time but never managed to see a doctor. The second time I was referred by my GP, but still. The treatment rate must be low, as I saw people had to leave without being seen after waited for long hours. In comparison, I went to another public hospital, got admitted through ED, seen by an ED doctor as well as a surgeon, started IV antibiotics, and got transferred to general surgery ward within TWO hours. Would suggest the management team have an evaluation and improve your staffing/triage system.

We went there around 7pm and nobody attended us till 12am. As a healthcare worker i can understand that sometimes it is chaotic but they were being so rude. a nurse came to check vitals and Bp was 165/105 and pulse was 150bpm. She didn’t even bother to record. After sometime another nurse came to take vitals we told her that someone already took vitals she said there is nothing documented. After waiting for 5 or 6 hours when we approached triage nurse( working on Thursday night 5 oct 2023)that chest pain is getting worse and vitals are not good she said you must be faking chest pain. Then they said blood tests needs to be done twice. When we were waiting for blood test results they took us to short stay room that we need to monitor. They literally checked bp over there and after making bill of $2100 for 40 mins stay they said blood tests are normal you can go home. Staff was talking to each other and laughing instead of assisting patients. No one wants to be in that situation unless it is urgent. We spend 8 hours in waiting room of emergency and they just want to make money and racist towards other nationalities. Asking everyone are you student or which visa you are on. They were taking Australians within minutes and all other people were suffering in waiting area. They needs to learn some basic manners instead of reminding everyone to wear masks.

Below midwives are great. They really do care their job. They looked after my wife and bub from their utmost care. Suzan, Lara, Marion, Karlie and Clara. Thanks so much for your great care which we really appreciated.

This afternoon my father was admitted urgently and unexpectedly after blood work results. Triage was smooth and efficient. My mother just phoned the hospital to follow up how he was. Thank you to the ward clerk who answered my mother’s phone call and went to extra effort to ensure they were able to speak to each other. (They’re both elderly and understandably overwhelmed in having to be separated- and my father is unable to use a mobile phone unassisted) Thank you. Your efforts are appreciated.

My dad broke his hip and went to emergency, he was immediately treated and went into surgery the following day. They were thorough and fantastic from start to finish. Thank you to all the doctors and nurses who continues to work tirelessly and selflessly ❤️

I had a kid with 38deg fever and continously coughing. After the triage, we waited for 2 hours with no one attending to him. When we approach the nurse only to find out my kid is not her list. We literally beg to her to give him something for the fever and only then he was given a paracetamol. Another time past with no one attending to my kid and the other kids as well who has been waiting more than ours. To make matters worst, one of us had to be escorted outside as there should only be one parent inside. One parent to attend to a sick kid without any assistance from a nurse or anyone and one parent had to wait outside in a cold dead night without any waiting area or covering at all. We ended up going home with so much disappointment & frustration. And because it is the nearest hospital to us, we dont have a choice and this very same situation happened to us 3 times. As of this moment, even if I had to drive 1 hour just to avoid this hospital, I will. I think you need to consider changing your name. Are you really a kind of hospital with mercy?

brought my dad in around 10:54am due to shortness of breath. we were told the medical team were to come and examine my dad but 6 hours have passed and we’re still at the hospital! mother and i are exhausted and have things to do at home yet no one has explained anything to us! not good enough, Mercy Hospital. at this point in time, by the length of time it takes for your medical team to get back to us, might as well all clock out yourselves. be better, and be FASTER.

Terrible experience I had with my child’s birth , partner had a cesarean and the nurses literally wants us to vacate room within 24 hours as team leader nurse advised more people waiting for cesarean and no rooms for them , so duty of care will be neglected to accommodate shortage. They have worst attitudes towards patient welfare.

Trying to ring outpatients is imposable as it shuts you off and then rang the Werribee hospital switch board they transfer you a department and then they hang up constantly ringing to no answer.

It's such a shame to call this place a hospital. Patients have to wait long to go in then get checked by inexperienced doctors who can't diagnose or prescribe medication. Staff not even respect the ethics of their career. They are always in a rush to throw patient out and escape from all responsibilities, not completing any paperwork and therefore no evidence of treatment. As someone who have experienced high quality medical services and seen highly skilled medical practitioners, I do not recommend this place to anyone, not only based on my experience but after hearing to many others as well.

Extremely poor services. We had to call ambulance and after doing para medical services, ambulance staff decided to take her to the hospital for further diagnosis. She waited almost 4 hours unattended with almost unconscious state and asked them to provide some support as she can't even sit, however, no one bothered. The only reply she got " we've avg 3 hrs wait" but its more than 4 hours and they did not allow me in emergency due to COVID situations, understandable. After 4 hrs I had to take to the Private Hospital to get some attention. Staff was not polite and extremely non supportive. This hospital has the worst triage staff who are rude, condescending and have no idea what they are talking about. We understand that you could be under staff & busy, however, patients deserve some courtesy and to be treated timely manner. I am not putting this review here to call out receptionist/triage- team for their lack of awareness, empathy and compassion. I hope this feedback can be taken on-board constructively to train the staff for basic people and communication skills.

My son developed appendicitis and was driven to emergency. He was admitted and had the operation that night. Everything ran smoothly and he was well looked after by the Dr and nursing staff. There was always someone on hand to speak to and everyone was very friendly. Thanks to everyone there.

3 weeks back I dislocated my shoulder. I rushed to the emergency department. They attended to me immediately and treated my condition and restored my shoulder. The doctors and nurses who attended to me were very kind, gentle & quickly took all the steps for the treatment. All this without any charge. I want to thank all the office staff, nurse’s & doctors who treated me. Also thank the Victorian government for providing such facilities.

I had bad experience with this hospital. I had workplace accident and broken my right arm and fractured my spine. I was taken into this hospital by Ambulance Victoria in Oct 2022. I was admitted to ED and then to ward. They do not have Spine doctors and my spine case was reffered to RMH and arm injury is managed by this hospital, hospital discharged me without doing surgery for my arm after 5 days of my admission. I was referred to their outpatient clinics where they just put me in cast and let it heal naturally where as it was complex break and it could not heal naturally, now after three months they saying it needs surgery and referred me to get it done privately as I have work cover. Wasted my precious time.

Very bad emergency response. Rude receptionist. Fail to treat patients with kindness and politeness. Patients are coming with some illness and on top of this, receptionist behaviour is atrocious. Waited for 8 hours to see the doctor despite in emergency. Never ever, I will come to this hospital.

Had my bub there last month via CS and I was in the hands of the most amazing team, they are diligent in their work. Bub and I were well looked after for the 3 days we were there and for that we’re forever grateful. Spacious and clean maternity suite, genuine and caring midwives and doctors and pleasant kitchen staff. The only downside is how cold the rooms are especially with newborn.

Worst especially the young nurses at the counter are racist towards Indians. I guess they just come to show their bottoms with tight outfits and have no idea what emergency means. No doctors no help just a useless hospital. You get paid for a reason and if that isn’t making you happy change your job. One of the worst hospitals in the west.

Really need to have an audit for this hospital, the wait times in emergency is insanely out of control, no doctors are available for the entire day for patients waiting in emergency. Does not matter what time of the day you visit, no doctor is available for atleast 6-7 hours in the emergency waiting area and thats the minimum waiting period. Seriously a major sham of a hospital.

Not good at all please don’t go there very bad No one care went to emergency at 10am for normal cut in hand and came at 11.30 pm no doctor nor nurse nothing take long time for everything Very bad service again never change anything Yet never recommended to anyone this place better go to local doctors they are better than this Do not waste time

One of the worst hospitals in Australia!! I can’t explain how much my husband suffered in pain bcz of them. Last night he had severe back pain and blackouts and even got to the situation where he collapsed after standing for 2 mins. We called ambulance and ambulance took us to this hospital. They left him for 2 hours in a wheel chair knowing that he can’t even sit. We continuously ask for a stretcher or bed but the Triage nurse was nasty, racist and rude. She said “ it’s a back pain and he can’t sit he has to stand and move” and when I was requesting her very politely to address him, she said “ look lady, you need to go and talk to the nurse over there we can’t do anything, we are the clinical staff”. She was highly rude and it was intimidating. That dumb fellow knows that my husband is collapsing again and again still can’t understand our situation. In fact she said that dizziness is bcz of medication. WOW!! Slow Claps. At the end doctor saw him and gave morphine and did none test, not even bloods or any x-ray. Asked us to bear the pain and leave for home.

Broken ribs and coughing blood. Not COVID symptoms so sent home. No duty of care. Disgusting.

What an asset to the west. Drove myself to emergency thinking I needed pain killers, after 6 day's in a medically induced coma, 3 day's in intensive care, general ward, physio ward & then discharged, 34 day's in total, I could not fault one part of my experience. The surgeons saved my life, the nurses were exceptional, physio team exemplary. All during Covid, Kudos to Werribee Mercy.

Beautiful hospital with great staff. Every negative review shows zero regard for the fact these talented people are working with limited resources, and doing their absolute best with limited funding from a government that cares so little for the western suburbs. We were so well taken care of with birth maternity, lactation, pediatrics and radiology. So proud of my local hospital. Don't forget all you negative reviewers. This hospital is the only 24hour hospital for a local government of 300k people, not to mention the surrounding areas. Before you have a crack at the hospital, think about the government who spends all your tax money on the electorates that they have to fight for. Go see Box Hill Hospital, they're looked after far better because they have to buy their votes there.

Absolutely appalling service on the phone from the switch operator. transferred from one department to another to another then they just hang up. Classic example of nobody could be bothered helping anyone at 4.30 in the afternoon. Kept telling me I was providing the wrong name and they had no patient by that name, only to find later she was writing the name down incorrectly. If you can't write then perhaps operator isn't the job for you.

My partner was passing out in the waiting room. I went to ask for help. Reception felt the need to ask me rudely why I was wearing sunglasses. I have Retinitis Pigmentosa. That's why I'm wearing sunglasses. Why was this relevant. She then proceeded to SLOWLY walk over to my passed out partner. She dragged her to a sitting position and told her she was fine. She walked away and my partner collapsed to the floor. They brought her a icypole and left it at that. Few of the stuff will treat you nicely here. Some do. But most don't. Expect to be treated like you're a burden and wasting everyone's time, even when you're losing consciousness.

Great experience at the day surgery out patients. Wonderful nurses who are caring and considerate. A lovely doctor on her lunch break walked my wife to the carpark exit and assisted her. Quality of care and facilities are 5 stars. Thank you for looking after my wife!

If I could give them less than 1 star I could. I went in while experiencing numbness for multiple days at the advice of my doctor. After waiting 2 hours was told by a nurse it just sounds like muscle pain, had to explain to them I couldn’t have muscle pain when I couldn’t feel anything. After waiting another 2 hours I was seen by a doctor, the doctor advised I must have hurt myself and when I advised there was no injury, the doctor said “well, it’s a fracture so you had to have hurt yourself”. I asked how could they tell a fracture without doing any tests and they dismissed me and told me to go see my GP if I was still numb in a week and to take some nurofen. If you are in a life threatening medical situation, please chose any other hospital, at least other hospitals will help you.

Oh, emergency department is very slow. No plan or strategy, what to do. I understand about other emergency people or kids. But come on, none of them are moving at all. Their target only admit people. Don’t go there again.

A very bad experience. I waited for 5hrs in the emergency department. And still they said to wait a little longer. I was in a lot of pain. I had a cyst leakage. They just put a bandage on top and told me to wait. I waited for more than two hours after that. I was in so much pain. I just went home rather than sitting their and waiting for my turn to come and i don’t know when that would have been.

About to give 5 stars for the care and support I got in the maternity ward. Wonderful midwives, doctor and a good stay. But reduced 1 star due to the waiting time that they took for paper work in the front desk and I was kept alone in a separate room, until they finish their paperwork, with my intense labour pain and already dilated 4cm.

Revewing outpatient Worst admin service ever i seen, not just 1 time i have struggled so many times because of their admins. Just to get a simple refferal letter from the system i am waiting more than 3 weeks. Still no luck. And every time i am calling for following up they have no history of my previous calls.this is So frustrating and the lady i talked toady was the worst customer service i had, she was terribly rude and had no manner. I will try not to go in future to mercy hospital. Hope it doesn't happen with anyone.

Never experienced anything so bad in the emergency department in my life. I’ve never seen a more non caring hospital team in my life. There’s 5 security, and 1 nurse that won’t even ask if you’re ok if you’re saying please help this urgent, they won’t even ask what’s wrong???. They’ll reply “there’s people before you”, not even asking if you’re ok, if you’re in a life / death situation. Can you believe this?? They’ve got untrained, unprofessional people they must be underpaid, or something to have the worst staff working for them. 9 hours+ waiting time in emergency. Go to another hospital if it’s an emergency! You could literally lose your life in this hospital, and they’ll cross they’re arms, and sit on the chair tell you there’s no one to complain to other than the 1 nurse who won’t see you. Please owner, do not cheap out on your staff, and skip training. You’re putting peoples lives at risk. I wish I recorded my experience. Why is there 6 security, and 1 nurse? Have 1 security, and 6 nurses! Disgusted. Appalled. Hurt. I feel like I’m in a third world country.

The doctors do not know how to do their job. I sat in emergency for 8 hours and then when I asked when I'm going to be seen they said I wasn't in the system. Every person working at this hospital needs to be trained on how to do their job properly.

my experience with this hospital was amazing as we were in maternity ward, all staff are so helpful and amazing. baby birth was on 09/06/2022. we were shifted to room 102. both afternoon birth suites nurses Kim and Bridgette were so helpful in the birth suite, morning shift nurse also very good and day before nigh staff nurses was amazing, overall staff service was excellent and wonderful. i highly recommended the maternity ward at werribee mercy public hospital. food was also good, receptionist and security people were also so helpful

Waited 7 hours when I went in for difficulty breathing and numbness all over my body due to Covid, and while this may be "normal" waiting times for an Emergency Department, what shocked me the most was that they don't separate Covid patients from normal patients in the ED. I made very sure they were aware I had Covid, yet I was told to wait in the normal waiting area with everyone else. There was another suspected Covid case and they did a RAT on her right there, amongst all the other patients. So there I was, a Covid patient, sitting next to other patients for 6 hours waiting my turn. Have we become that lenient with the spread of Covid? So honestly, if you don't want to risk getting Covid in the ED, don't come here. You won't know if the person next to you has it. Also, I gave up and went home in the end because they told me there were 2 patients in front of me for 2 hours...

Had a great experience. Came in with a broken wrist got looked after straight away,that was at 10 am. Was fixed up and in plaster at 3 pm. Lots of emergency cases were there. The aftercare is great and professional. Thanks

Very slow service, I think they don’t have enough staff to take patients on time. People are usually sitting in the waiting area for almost two hours before they get called by nurses. That’s what Dan Andrew gave us, more than enough debt so our next 5 generations will be keep paying for the infrastructure and system that never been built and terrible healthcare system. Don’t know why people just keep voting for this idiot

Absolutely ineffective, delayed, ridiculous administrative systems currently in place. Our recent experience at emergency and the short stay unit makes me wonder how many patients suffer severe consequences because of lack of effective, appropriate and administrative processes in place. Medical staff was great. Doctors and nurses are run off their feet and juggling a million tasks at once with very little support.

Horrible emergency service, no one to attend and we were there the whole night without any doctors. If you can’t run a reasonable emergency service handover to people who are capable of doing it. I saw several people left frustrated after staying for several hours with out any doctor to attend them.

I presented to this hospital with shortness of breath and other respiratory issues. After triage, I presented to the admin desk and gave all the required details. I then requested for assistance of oxygen, to which the staff replied that I had presented with a UTI and did not require any oxygen (they were reading me out loud another patients triage document). I explained that this was not me. I went back to the triage nurse and explained what had happened, and requested for oxygen again, she discussed my Ventolin plan with me, rudely said "Will someone just get this girl ventolin and a spacer and make sure she has 6 puffs," She then did not acknowledge me, slammed the window, and persisted to laugh with her another staff behind the window. I then told the administration staff that I was going to another hospital as I did not appreicate being laughed at. She then replied that the nurse and other staff member were laughing about a situation that happened in an ambulance. I explained that that was not an appropriate time when a patient is explaining their symptoms, and I left. I then attended Western Health, were I was quickly triaged and given an Xray for pneumonia.

Went in early hours (2am) with excruciating pain. I couldn’t sleep and decided to get checked. The medical team from the Nurses who triaged me , to the PSA’s who were moving me from department to department to the Dr’s who looked into my medical condition and the amazing imaging staff, they were all exceptionally good. Thank you all for looking after me so well, I can not recommend your hospital enough.

The staff here are so disrespectful, SPECIFICALLY emergency. I was interrupted twice by a very rude nurse whilst I was trying to tell them on call that my brother was in pain. after i WAS finally transferred to another operator after 20 minutes, they HUNG UP! And i literally had to wait another 15 minutes before an operator talked to us and talked us through our problems. this entire time my brother was in immense pain because of his surgery, to which they did to prescribe any painkillers, absolutely incompetent

Emergency dept is an absolute joke. Sitting in here in pain, waiting to be looked at by a doctor for 4+ hours now on a Wednesday mid morning, with about 15 other patients. Nurses “visit” the waiting area of the emergency dept, as if in a hurry, but doesn’t look like any of the patients are actually receiving any care. Came in here with a fractured hand, will be leaving with not just a fractured hand, but also a low blood sugar level and migraines as complimentary gift. Such a waste of tax payer dollars.

The amount of disorganisation and lack of communication is absolutely beyond a joke. The surgeons are great but the ward Drs completely ignore the care instructions given by the surgeons and don’t add the notes to patient file and then there’s the power tripping nurses that try to over rule both the Drs and Surgeons instructions and make up their own rules. Complete lack of empathy, lack of communication. Complete disorganisation with no proper care plan that’s adhered to. Will NEVER go to this hospital again!

Expect to wait for more than 8+ hours in the emergency department to see a doctor. Better go to Sunshine hospital or Melbourne Hospital with less wait time from experience. If you can wait for the next day, it’ll be quicker to see GP.

Worst experience!! I was 26 weeks pregnant and went to maternity ward as I was having lower abdomen pain, they were least bothered and asked me to take panadol. This continued for 3 days. On the 4th day I went to emergency and my cervix was dilated 3 cm. As a result has to deliver a premature baby. They could have stopped it, if they really took my pain as serious. Worst hospital ever. I suggest pregnant women not to go to this hospital.

I am thankful for all the doctors, midwives, nurses who look after me and my baby from pregnancy, being induced, delivery through emergency CS and even having complications after. The staff all made sure I and my baby are well at all stages despite all the difficulties I’ve been through. I am truly grateful

I don't ever want to go back here again. 2nd time in E.D and it was an even longer wait time. 12 hours wait time. People who were there before me were still waiting by the time I went and saw a doctor. I have a ureteral stent in and have had it in for 9 weeks now. It was fine up until a week ago. I can no longer walk properly without it being painful. I told them this and they just looked like they wanted to laugh at me. Gave me prescription for 6 tablets of Oxy and sent me home from short stay. On my prescription is was written down that I was allergic to AVACADO and STONE FRUITS. food i have eaten ALL MY LIFE and I KNOW I am not allergic TO ANYTHING. when i questioned it, the doctor said "OH IT WAS IN YOUR NOTES FROM AGES AGO" Im sorry what? This place is a joke. And if you don't get the right nurses and doctors on while your in there and get what seem to be STUDENTS, then be prepared for anything!!! First visit i went in for a kidney stone, this left me with a scar on my chest and lump on my throat. While I was in short stay I had 2 nurses try and put in a catheter, 1 tried to put in in 3 times while the other tried twice only to fail. I had to go into surgery and have someone do it while I was under. This was so uncomfortable. I woke up in ICU 😔 I really don't want to go here to get my stent out. I need recommendations.

Today I had a colonoscopy procedure at Werribee Mercy Hospital. I can’t speak highly enough of the treatment I received by EVERYONE I came into contact with. My sincere thanks to all members of staff.

I had chemotherapy here. The doctors and nurses here are some of the best people I’ve ever dealt with. When you are going through the hardest times in your life, these professionals are there to get you through. Thank you to the team in dosa and to Dr Mike Nguyen. You guys are amazing people and I wish nothing but the very best for you in your futures. ❤️ Matt.

I was taken by ambulance to Werribee Mercy Hospital and received great care from all the staff from triage, emergency, imaging and then on the ward. Despite being in a lot of pain, the communication I received from the doctors and nurses was fantastic and helped put my mind at ease. Thanks to all the staff there who were amazing

Be prepared to wait an hour outside if escorting a family member or friend for an appointment inside the Hospital. Yeh it's a bit cold for me, I'll be fine but I do wish that there was a nicer way of waiting for those that are a bit elderly or not as healthy as me. Care factor: 2/5 stars The System works!!

Had the worst experience with the Mercy today/tonight. Firstly, waited over 5 hours before being called in. Once I was called in, I had an ECG, X-ray and bloods drawn this was at 7:30pm. Was told I’d have results in an hour and we would go from there. 20 past 10 a doctor calls my mobile, explains results and that she will be right there to assess me. 40 minutes later the doctor arrived, assess me and says, we need to do bloods and an X-ray. I told the Doctor this had been done at 7:30, she then admitted that they had forgot to send them off. She would check my X-ray and then send me home if it showed up clear. The doctor then went home completely ignoring me. I then asked the new doctor to discharge myself as id had the run around all night and was exhausted and hungry. I was then handed over documents and told “ could have a lung clot and die”. No mention or diagnosis around the infection I was told I had or any concern surround the abnormal ECG. Very very very average hospital. Will not be returning.

It doesnt even deserve to be a 1 Star, but am forced to give them that for it to be recorded. If you want to get any better find another hospital or a good GP, or go private, dodge going here in any way you can, they will get you worse not better

Had a great experience going in for day surgery. Polite, caring and respectful nurses ensuring the well being of all patients.

I honestly should have given zero star if was possible. If you care about yourself/wife and your baby don’t ever go to Werribee mercy I had a traumatic birth there and nearly died from infection lost 1 litter blood from cesarean and couldn’t even hold my baby at the end was isolated because they thought it’s covid while i was breastfeeding they Separated my baby from me. It took me 9 months that I can talk about it right now.

Worst worst worst experience . They don't bothered at all , if someone has emergency situation that's means they are in. My kid was terrible condition and they will say is not life threatening and doing long long long wait with toddler no one outcome. If emergency go somewhere else . Management should work on it.

Had a male doctor tell me to “smile” and that I’m too old to be crying about my pain and experiences at the hospital, not only that I kept being told my blood sugar was low when they refused to let me eat for 24 hours. The female surgeon however was really kind and was one of the small amount of people who actually listened to me while I stayed overnight there.

Worst experience I've had with the emergency department. Had to wait 7 hours just for them to tell me to go to my gp even though I was having intense abdomen pain. I would give 0 starts if I could.

What an absolute joke of a hospital. 48hrs of waiting by the phone like a useless chump for someone to update me on the status of my mum. Took 3 separate calls to find out where my mum had been moved to from ED. Followed up with another 2 calls the next day just to pass on a message to her doctors to call me so I know what’s going on and not have to worry. Day 3 (day of discharge) No phone call. Just discharge papers, my mum or I have no understanding of, and a prescription for who knows what. To say this whole experience was a big let down is an understatement.

If you have a loved one in the ICU, know that they safe and getting the best treatment available. Nursing staff are always by your side, upholding a very compassionate and professional bedside manner. Thank you for your services, I am forever grateful.

I had surgery on my foot yesterday. The experience from start to finish was outstanding. From arriving to leaving the staff were all just wonderful Thank you everyone on the dosa ward

Just a short drive from the zoo. For if you get attacked by one of the animals. I wasn’t personally attacked by an animal but if it did happen, this hospital is quite close by so good to have.

I was employed in the maternity area and I just wanted to say what a fabulous place it was to work. The staff, especially the in charges are amazingly supportive and always happy to help out. The education team are fantastic especially Lisa Regnier. Special mention to Jennifer Mcleod who restored my faith in humanity. Jen is the Maternity Unit Manager for Birth suite, pregnancy day stay and Maternity assessment unit. She shows kindness and compassion to everyone, and is always there as a support. The department itself has a great vibe, with the midwives and medical staff working as a team. If the pandemic never hit I would stay at the Mercy Werribee, and I look forward to one day working there again. Thankyou to all the staff and patients for a wonderful experience. I highly recommend if you are looking for work as a midwife or a graduate midwife, consider Werribee

My daughter was born here on 12/01/2016. I’ll forever have fond memories of this hospital. The care and service we were given was second to none. Even today, every time I drive past I join my hands in gratitude towards the hospital and it’s staff. May you always continue to do the good work. Thank you 🙏🏻🙏🏻🙏🏻

I had a roller coaster experience at this hospital. Most midwives and nurses of this hospital I met were very caring and supportive. Especially Maggie, Liza,Brianna, Tanya, thank you all for being there to comfort and encourage me during the labour. And thanks to the anesthetists as well who were very precise with the placement. However some of the doctors were not as professional though, who had to came back 3 times to stop the bleeding. And since the first night stay can not be supported by the partner, I was traumatized with the pain and breastfeeding the bub by myself. Yes the midwife was there to provide some support, but the hospital was short of staff, which might made them impatient. In the end i had to request to be discharged earlier.

We delivered our first baby here and couldn’t be happier. All the staff especially Nell and Michelle have been fantastic to deal with. Werribee hospital is a professional and caring hospital that care for there patients. Thank you Adam and Melita

I want to say thank you from my heart for all nurses and doctors who look after me.very kind and caring attitude. God bless you all 🙏❤️

Arrived at ED on Wed 24 Aug 10am. Went home close to 10pm. A big shoutout to Dr Curtis who was very helpful and compassionate when I asked how is my case progressing as I had been waiting for 10hrs then and there was no certainty of treatment. Dr Curtis even saw to it that I get a cup of warm water that I had been asking for since afternoon as I was without food and having abdominal cramp. Dr Curtis even went the extra mile to find a consulting room and see my foot that had toothpick lodged inside. I know waiting time in ED is unpredictable, it was really heartwarming to encounter someone with compassion like Dr Curtis.

I had a baby in February in this hospital and it was good experience there they tried their best to start my labour but didn't happen after all their efforts so I went for c section as there were no option as docter said, the staff was great, so supporting while surgery and after they shifted me to the room it was also good experience midwife were so good and helpful its just some things like they didn't allow any family member except my husband (he stayed with me inside room)to visit, there should more arrangement for partners and food should also provided to both All together it was good experience

18months have passed and after hearing stories from private hospital experiences in Melbourne as well... I wanted to leave a testimony of my experience at Werribee Mercy Hospital. Review for February 2022. I and my wife became parents. The entire team was amazing, from just before giving birth to all the process to give birth. My background is in line with Faculty of Medicine and Surgery from overseas and I could see just professionals handling a c-section caused by a breech baby. Despite the complexity of a c section due to many variables, I only feared 10 minutes that something was going wrong when my wife threw up during the c section closing. I had to keep my self calm as in such circumstance but vitals were still within thresholds and the entire team was perfectly calm. FREE treatment and the highest service we could hope for. Single room, constant monitoring and full support with amazing young professionals who have helped us a lot those 4 days we have been there. The doctors also allowed me to take pictures during surgery and the nurses took pictures of all three and while I was cutting the umbilical cord. 2 Private hospitals in Melbourne did not allow two friends of mine (back in February 2023 and now July 2023) and their service has not been any different from what we received from Public Service. God bless Australia and all the people who make this sick world a bit better. I cannot thank you enough. I hope the service we received is still the same now. Government is not doing well at all... The Healthcare system got worse and people are now refraining to go and have regular check ups since GPs now demand more money.

I had a missed miscarriage and it was very heartbreaking. I did my suction D and C at werribee mercy. I was not able to ask everyone’s name but staff in DOSA and OR are very helpful. Preop: I was not able to ask this nurses’ name in DOSA, the nurse who’s done my admission. Thank you very much for checking on me. I would also like to thank the other nurse in DOSA who comforted me while I was crying in the waiting area due to pain of my loss. She helped me and placed me to an area in DOSA where I can be more at peace and gave me the privacy that I need while I was mourning. She was really caring. Doctors: I was seen by three doctors. Thank you dr. Sumedha for explaining the procedure and process with me and keeping me well informed. Dr. Corrine Arara (registrar/surgeon) thank you for doing my D and C, it was sad but I am thankful that the procedure was a success. Dr. Gunasena (consultant) thank you for aiding this procedure to happen. Anesthetist: Jennifer Dickson. Thank you for keeping me pain free and obs stable during the procedure. Thank you for looking after me. OR staff. Thanks to Marissa Mangune the OR nurse who assisted me and talked to me to relieve my sadness. She is also filipino like me. Post op: I would like to thank the nurse in charge in DOSA, she was very informative (Lubel Anthony) I would also like to thank Alyssa Alfonso and Khushwinder Kaur who looked after me post op. Thank you for the sandwich and buscuits.. PS: i forgot her name but she took my bloods and inserted my cannula preop. Nurse from DOSA, she is Malaysian, she gave me good advise as well, definitely will take note of that. Overall, my experience in Mercy Werribee was a good one. Although it was for a lost. I hope that in the next pregnancy, it will be a success and next time I visit werribee mercy, it will be to deliver a healthy baby. In God’s will.

Agree to all the feedback. Worst emergency hospital ever, even in 3 world countries the service is better. My wife burned her hands yesterday 7th of Sep. and the paramedics took her there around 6.30PM. She messaged me around 11 PM and told me that noting has been done yet and she was asked to go and wait outside. When I went there, she was feeling drowsy, because of the pain killer, and was lying on the floor. The triage nurse told me that if you want to leave you can; so I left and went to Sunshine. She said multiple times, we are cooling her hands down.. huh sorry with what with glad wrap, which the paramedics did put around her arm? Thanks to the teams work and collaboration between Sunshine and Alfred hospital, she is now recovering. This is Werribee Mercy hospital for us! no mercy at all!!

Worst hospital..worst experience..no knowledge. They don’t know what they are going to do. I was booked in werribee mercy hospital for my cyst surgery in August 2023. They did my surgery and after the procedure they told me sorry we couldn’t find anything..I was shocked and got depressed after hearing this..then I was like what you did then like seriously.???? You performed a procedure on me. It might be normal thing for them but not for me. I was depressed and didn’t able to go to work for three months. If there is an option for 0 star then I will give them 0 star.

Worst hospital in the west. 2 panadols thats all they provide when you are waiting in emergency room. Staff is rude and even if you escalate the complaint to feedback team they will send your mailbox with donation forms. If you dont have capacity to cater for emergency just shutdown. Patients have to have sleepless nights in your dirty chairs with absolutely no idea when you will be looked after. They dont have night drs or consultants & just do tp.bad reviews help them so that patients divert to sunshine hospital. I will escalate this issue with health department - hopefully they look after. Every time their wait times exceed minimum standards. Hope so someone looks into this reviews and work on feedbacks. You dont need an email from us rather just read your reviews and work on it.

Worst hospital..my husband had surgery yesterday and we have been sitting in emergency for more than 5 hours. Noone is attending to him. Not even given a bed to person who had surgery yesterday and is peeing out blood in urine.

If you come here, good luck. That’s all I have to say.

The staff are really friendly and helpful. But the fact that the front car park is mostly closed due to construction work is not too good. Being directed to park way behind the hospital in a multi level car park is not too bad in itself. But the lack of signage for the way to get to the main entrance leaves a lot to be desired. I spent the first 15 minutes of my $7 hour parking fee just parking and walking to the hospital, and then 10 minutes after meeting my dad ( patient in the hospital ) walking back to the car. Not impressed.