Great store, has everything you could ask for regarding Techware, games, phones etc... Staff are energized, quick and friendly. Always lots of stock for everything you pick but the only reason I'm not giving a 5 Star is because anything you buy from JB, you could get for 40% cheaper + better from for example Amazon or another online website. prices are expensive but product quality is top notch!

Very bad customer service, especially the sales manager Shota!!!!!!! That is the worst customer service that I have experienced at JB hifi. I came to pick up preorder game for my partner as my partner was unable come in person. I showed Shota my partner’s photo ID and the receipt but Shota refused to give me the name and he ask me to purchase another game today then can refund the preorder one when my partner can come in person. Then I showed my own ID which has same address as my partner he still refused to give to me ?????????? WHAT IS THE POINT?? Then he asked me to let my partner to send him an email to prove that I CAN pick the game. I really cannot understand this. I ask to talk to his manager and he said he is the manager for this store which is NOT true. I’ll write a complaint letter to this especially complaining SHOTA!!!!!!!!!!!!!!!!!!!!!!!!

Pathetically can't get service at 3pm on a Tuesday? Poor guy and girl trying their best on the floor. Went to their branch at Nunawading and had a great experience. Only 10 minutes up the road.

Staff are clueless and slow, made me wait over an hour ended up going elsewhere. 0 stars. I went to JB Hi fi to buy Headphones which I saw online at the JBHifi Web site. But it took the staff 30 minutes to find them for me. The service speed could use some work. But Other than that the prices are reasonable.

I went to Jb Hi-Fi Doncaster Westfield to pre-order IPhone 14 pro, the staff told me that they are not accepting the order if you are pay with Jb corporates gift cards. The order has to be done online, plus the additional delivery fee will be changed unavoidable. I don’t think this has been a pleasant experience towards customer, and it has not been once I have experienced. The staff are untrained properly, don’t know what they are doing some of them, they are arrogant, careless.

Just had another positive experience buying a new 75" TV & stand from Doncaster. A big thanks to Song, he was ultra helpful & knowledgeable, we had a great customer experience, and delivery happened exactly as he said it would, despite the busy Black Friday sales period. We always have a good experience at this store. Thank you!

This is now resolved by other team members. Thank you, guys! So I am happy to re-rate it to four stars. One star deducted for the poor performance of the original 3 team members. I purchased movies for 2 for $20 deal, 2 for $30 deal and 2 for $40 deal, but got charged $99.98 instead of $90. They wasted nearly half an hour, had three people looking at it, but couldn't give me refund due to system limitation. Also wouldn't cancel the order so I can get my money back and repurchase due to system limitation. Absolutely disappointing. Had to leave without resolution as time was late and babies were crying for sleep.

Was just browsing but overheard a sales assistant talking to a couple about a tv and flat out lying to them. Said normal retail price was over $3000 for this so with the sale you will save $1000. However if you go on the JB website it states the normal rrp for that tv is $2500. So do your own research and never believe that the sales people tell you.

Horrible customer service.. first of all the my order was placed 3 days ago for a pick up but no sms or a email was sent from the store. And when my wife who is the authorized person person on the account went to pick up my order was harassed and was mistreated by the representative named Harrison. People who are untrained and are mentally unstable shouldn’t be allowed to work in public service roles. Immediate disciplinary action is required against this employee, he was extremely rude and unprofessional!!

What brilliant service I got today exceptional from the moment I walked though till the end massive help with my Apple Watch …. Thanks again Doncaster store keep up the service won’t be forgotten ……

I've had positive experiences at this JB Hi-Fi store. It's consistently well-staffed and well-stocked. However, due to its popularity, it can get quite busy, making it a bit challenging to get one-on-one assistance from staff. Overall, it's a good store in the area, as long as you're prepared for a potentially crowded shopping environment.

Placed an order online, received parcel here in Adelaide, with a couple of missing items worth $100!! The delivery note, tracking, internal invoice and online account, all stated each item was picked and fulfilled. I only received one tracking number, and only said box 1 of 1, yet missing items wouldn't even fit in the box. No clue how such a huge error was overlooked, especially with them being itemised and Qty checked. Anyway, I tried to contact the main jbhifi number with no luck, and their online chat.. however, kept getting Queued for 29+ ppl, waiting several hours to get down in the line, only for them to close off chat when I was finally 3rd or 4th (two days in a row!) with a "we are now closed". I just could not get through. I had also written to customer support... Of which didn't get back to me within over a week (once it was already sorted) and their only advice, was what I decided to do in the first place. I took the initiative to contact the store it said it came from on the box. To inform them of the missing items, explained box size, etc Well, the "Doncaster" store was great! (missing a review star - for whomever initially didn't pack the order properly in the first place), but "Fiona" from this store, was amazing!!! - not only did she look into what had happened, found the goods in stock still, spoke with the first packer, organised their proper delivery.. she also called me back personally, to confirm that she had packaged them well and securely, and that I'll definitely receive them. I got them today, and it's the first time items from JBHIFI have come packed well and perfectly (as they usually have no packaging materials inside at all, just items bouncing around inside, becoming squashed usually). "Thank you, Fiona! I truly appreciate all your help and fantastic service. And you should be rewarded, for being the BEST employee and friendliest customer service of ANY Jbhifi store I've ever had to deal with!" (and I've been buying from them/dealing with their issues, for yeearsssssssss).

NEVER SHOP HERE, be warned !!! The staff are liars: they’ll tell you anything to get your hard earned, saved cash ! The “return” or “exchange” policy is not consistent with Victorian consumer law, they will say or do anything to stop you Go across the road to Officeworks for anything tech, or the Good Guys in Nunawading for a TV etc. Spread the word on social media, to your friends and family… They’ll thank you Finally: If you like wasting your time waiting for no service, this is the place for you…

An excellent customer experience at JB Doncaster (2/8/23) and would like to thank James for his professional customer-service and customer-relations skills. After an average/disappointing experience at the Apple store, I went to JB with my specific request that would not be met by Apple. James took time to answer questions, and was able to assist and meet my request (unlike Apple). While the store did not have the specific model/specifications I was after in stock today, he spent time contacting a number of other stores and offered a range of other options to speed up supply. Many thanks James.  I see you as a benchmark for other salespeople (at JB and other mega retail stores).  I hope management recognise his professional skills.

Great experience! Had the pleasure of working with Sylvia who was really friendly, helpful and patient with all my questions, whatever JB is paying her, its not enough!

Amazing staff. It's always convenient to navigate through JB store to physically inspect products of interest. Their price match guarantees makes it no brainer to buy from them.

staff didn’t know anything and took forever to come to my help when i had a question so i left because they took too long. would not recommend coming into this store. go to the city they’re much for help

I had an overall very good experience purchasing a new phone. It seemed a little understaffed, so took longer than expected to be served. Once served, the experience was excellent. great product knowledge, and got a good deal. 5 star experience other than the delay in getting served.

I was extremely disappointed with the customer service at Jb hi fi in at shopping town today, the guy behind the counter who was service me was nice and understanding but the manager didn’t really seem to care about my plight and did not seem like she was trying to be helpful. I didn’t catch her name but she had a piplup tattoo, singled out. I was just very frustrated because I purchased something with a prepaid visa debit card and they couldn’t give me a refund because I didn’t have the same card on me. They couldn’t give me a cash refund and pretty much said o have to take a gift card or get nothing. I personally think it’s quite immoral because that’s money I could have spent anywhere but it felt like I was being told no you have to spend your money at our store, despite already having g spent my money there and getting a faulty product. I’m not a regular shopper at jb as I have all the technology that I need. I wanted one specific thing and went in and purchased it and it was faulty and I didn’t get my money back. I feel cheated, quite honestly like I’ve been robbed and I’ve just lost my money. Very disappointed. I would appreciate a call back or at least a response maybe if I was just in the wrong and the situation wasn’t explained Cleary to me just so that their is no bad blood. But as of now I have a very negative view of this business because I feel like I have been robbed quite frankly. :( sorry to all the employees that are actually killing it and working hard during the busiest time of the year.

Great ra ve of products but the staff continue to bring this business down. I'm not sure if it's the generation or what but arrogance and being talked down to have never been part of a successful business model that relies heavily on customer service.

honestly worst shopping experience of my life - bought a set of airpods in store through afterpay - the transaction went through twice on my card which i didn’t realise until id left the store - i came back and the poor kid behind the register who obviously had not been trained properly by the management - didnt know what to do so i had to wait by the side for a good 20mins - i spoke to the first manager, who i assume was the 2IC and he was extremely rude and dismissive. he went and got the actual manager, Song, who spent the next HOUR. hour. arguing with me in front of everyone. was extremely rude and then made fun of me several times during our conversation. i ended up having to lodge a complaint through jfhifi and it took me weeks to get my refund back when they could’ve done it in store. i ended up calling head office as well and they told me what he didn’t wasn’t right. i rung the store multiple times to get them to action the refund and they wouldn’t until WEEKS later. this store is a mess . the management is rude and honestly ive read comments here that detail similar situations - Song doesn’t know what he’s doing!!!! neither does anyone in the store. god help the kids they’re training for christmas because they’ll need it. do not shop here, literally go to myer instead.

Exceptional service received from SONG at Doncaster yesterday. He is an asset to JB HIFI. Nothing was too much trouble and very knowledgeable. Highly recommended.

JB is a great retail chain and a source for amazing products. Purchased an AirFryer and sales person was very honest in their assessment of products and did not try and oversell the most expensive. Very satisfied with my purchase

Although certainly more cramped than other JB stores, due to its 'bottleneck' entry, Doncaster is always reliable in terms of getting anything I may need from JB at any given time. A particular shoutout to Casey at the Microsoft Computers counter, who was charismatic and helpful when I was seeking advice on a new computer, as well as Sean G, who was equally fantastic, repeatedly dealing with my frugal ways (and multiple visits) to secure the best price for said computer, as well as providing additional assistance in terms of comparison with other devices and information during the particularly busy Christmas rush. Management should at least give these gentlemen a pat on the back, if not a raise!

Tiny store and always packed with people. Its near impossible to get assistance here and when you do the staff are short, sharp and sometimes sweet. If you know what you want this JB will do the trick but if you need to browse or get assistance find another retailer.

Good range of electronics, games, DVDs and gadgets. Staff are helpful. Some good bargains lately, especially in the Pop Culture selection

Excellent customer service. I'm a senior and found the staff didn't mind taking the time to help me.

I was told to wait till the next staff can serve me. I stayed. However, people who strode in after me were served. The security was then suspicious of me waiting there for a while and then enquired "if everything was okay". Then they asked someone to help me out. I cannot assume and accuse you of treating me poorly because of the way I look, but a morsel of kindness to people will go a long way. Also, the JB staff are not inclined to have a word with the customer. "Negotiable deals are part of our everyday promise." But the staff rush you to move on... There is a very good reason why people gravitate towards purchasing online and avoid the brick and mortar stores. Last-minute gift shopping is one of the reasons why you are still in business, else you will be just a glorified pickup spot. Train your staff to be considerate.

Staff have done fantastically over this Christmas period. Had nice folks help with monitors/sound a few weeks ago and yesterday they were getting slammed but managed to secure the last phone JB had for us. Legendary people.

Always busy, sometimes is difficult to access to a staff for help. But when you need some pro advice regarding about the product, they are well trained and kown what their product and promotions is, which is important to the customer. Recommend to shop here, but with patience.

For all your electronic goods. Most of the time they have good promotions. Ought my son an Ipad but had to order it as they didn't have the stock. But customer service is excellent. I recommend JB HiFi

Amazing service from Sean when I purchased a new phone/plan. He went over and above to assist me. Had delays porting from one service to another (not his fault). He checked every day and provided me with updates until my service was active, this was during the Xmas period when the store was busy from open until close. Amazing amazing service!!!! Also the security guard at the front of the store is delightful, she always tries to assist customers wherever she can!

Lost a gift card recently and wasn't sure if it was able to be replaced. Thankfully Alex and Shota were really helpful and transferred the balance to a new card for me. I know it's not common practice however I appreciated the fact that they went above and beyond to help me. Would highly recommend.

Went in with a warranty claim in the middle of silly season. Jakson and Jeht were so patient and helpful in fixing my problem, going above and beyond to help me while it would be easy to get flustered and frustrated with a warranty claim in the busiest period. Thanks heaps.

I was looking for bargins but didn't buy anything this time. Many of the big ticket electronics and gadgets I have ever bought were from JBHiFi stores. I love looking at the stuff they have.

Lots of share plates which means you can try plenty of great food. Wait staff are a little too pushy and over-attentive - refilling your water and wine glass after you take each sip, clearing your plates from the table before you've had your last mouthful and then the real push to get you out the door so they can use the table again. Don't come here if you want to sit down for a couple of hours. Perfect stop for a quick dinner before a show or concert etc. They will definitely get you in and out quickly!!! The food was great and the atmosphere was good. Filled up quickly. Best to book a table here.

The store manager was fantastic to deal with and extremely patient with my warranty claim. Really grateful to have spent the time to actually understand something I bought in 2019 and was being told the wrong thing for years thinking my laptop was damaged, I just kept getting sold the wrong things and spending money when I didn't need to. Appreciate it a lot ! I'm so sorry I forgot your name mate but really happy with your service :)

Thank you to Will and all the staff at JB Doncaster. I had a few items and Will was so professional and supportive during the purchase. A wonderful representation of the company and amazing customer service. All the staff I spoke with were all so friendly and helpful. I will always shop at Doncaster JB thanks to the great staff!!

I would like to thank Both James , and Nick for assisting my client with getting a new phone and setting up the process for porting the sim to Telstra and start to finish very patient. Also to the manager of the store which I didn’t remember her name , but again thanks again. Recommend this store for purchases.

I would like to give 0 if I can. Totally horrible costumer service. The staff made a typo when entering my name on the tax invoice. He refused to admit that’s his mistake, but said nothing he can do and asked me to refer to online customer service. How ridiculous it is!! Then I waited my lens for two months and called them asking for estimated delivery time, the staff said they have no idea and they will message me when it’s in stock. Finally when I went to the store, a staff checked for me said they already got the stock but due to some system error they didn’t send the message to inform me. Don’t choose Doncaster Jb hifi plz.