Poor customer service and system management. Closely look at the bank transaction. Start package, facility fee, free months werent made at the point agreed on the contract. My termin wasnt saved on the system (they say they are updating their system).The other day, the staff called me my Termin was overlapped with other people’s due to their system error. What a chaotic. So much waiting time to get their email response. Now I am waiting why 2 months membership fee for just one month was debited from my account. No one is picking up the phone.

(Translated by Google) Absolutely criminal, arbitrary pricing policy. The daily flyer promo on Berger Straße takes your nerve off. You are addressed several times a day, meanwhile intercepted and stopped directly at the subway stops. Even in Corona times, you are being talked to directly without a mouthguard and safety distance. An absolute cheek and a case for the regulatory office! (Original) Absolut kriminelle , willkürliche Preispolitik. Die tägliche Flyer Promo auf der Berger Straße raubt einem den letzten Nerv. Täglich wird man mehrmals angesprochen, inzwischen auch direkt an den Ubahn Haltestellen abgefangen und aufgehalten. Sogar in Corona Zeiten wird man ohne Mundschutz und Sicherheitsabstand direkt angequatscht. Eine absolute Frechheit und ein Fall für das Ordnungsamt!!!

(Translated by Google) If you are in the mood for clever sayings like "Women belong in the kitchen" then come to Prime Time! Here it is advertised with trial training and then it turns out that they are not doing any trial training. Which in itself is not a problem if you know beforehand that it is a consultation. I kept reproaching myself for wanting to do a trial training session because it was always being exploited and people weren't really interested in membership. If people aren't interested in prime time, then rightly so! Something like that hasn't happened to me for a long time! The best thing was that I was invited again for a TRIAL TRAINING 2 days later. When I described the situation to the gentleman on the phone, there was not even an apology or an answer to what I said. (Original) Wenn du Lust hast auf schlaue Sprüche wie "Frauen gehören in die Küche" dann komm zu Prime Time! Hier wird mit Probetrainings geworben und dann stellst sich heraus, sie machen keine Probetrainings. Was an sich kein Problem ist, wenn man vorher weiß, dass es sich um Beratungsgespräch handelt. Ich drufte mir ständig Vorwürfe anhören, dass ich ein Probetraining machen wollte, weil sowas ja immer ausgenutzt würde und die Leute kein ehrliches Interesse an einer Mitgliedschaft haben. Wenn die Leute kein Interesse an Prime Time haben, dann mit Recht! Sowas ist mir echt ziemlich lange nicht mehr passiert! Das beste war, dass ich 2 Tage danach nochmal zum PROBETRAINING eingeladen wurde. Als ich dem Herren am Telefon die Situation geschildert habe, kam nichtmal eine Entschuldigung oder ein drauf eingehen was ich gesagt habe.

(Translated by Google) Absolutely opaque pricing policy. The fact that the prices cannot be viewed online underlines this problem even more clearly. With the contributions I have now noticed fluctuations of 40 € and 90 € per month. In addition, well-known device manufacturers are advertised, of which there is only one device each. Also weak. Should someone decide to become a member despite all of the reasons mentioned, this is down to 40 € per month. I guarantee it will work Edit: Thanks for your answer or for trying to justify it. No, I was told that you get a contract from 40 € if you are a two-year member. Why not list all the conditions on your homepage, as it should be for a reputable company with a transparent pricing policy? (Original) Absolut undurchsichtige Preispolitik. Dass die Preise online nicht einsehbar sind, unterstreicht dieses Problem nochmal deutlicher. Bei den Beiträgen habe ich nun Schwankungen von 40€ und 90€ monatlich mitbekommen. Darüber hinaus wird mit namhaften Geräteherstellern geworben, von denen es dann nur je ein Gerät gibt. Ebenfalls schwach. Sollte sich jemand trotz allen genannten Gründen dennoch für eine Mitgliedschaft entscheiden, handelt diese auf 40€ monatlich runter. Ich versichere, das klappt Edit : Danke für Ihre Antwort bzw. den Versuch einer Rechtfertigung. Nein, bereits ab 40€ erhält man ab zweijähriger Mitgliedschaft einen Vertrag, habe ich mir sagen lassen. Warum Listen Sie nicht alle Konditionen, wie es sich für ein seriöses Unternehmen mit transparenter Preispolitik gehört, Ihre Preise auf Ihrer Homepage auf ?

Is a good gym, but once you need to finish your contract, starts the nightmare. After being 7 years member, I had to move to another country and they wanted that I continue paying for 1 year without being in this country. After some mails, they gave me a 5 months kündigung. Not all the thiefs are in Jail. They will steal your money for a service that you cannot use. Ridiculous.

I worked out there for more than a year and the owners of this place are not ethic. They sell personal training plans with “professional” trainers and in the end most people get their training appointments with students. Nothing against the students but please don’t sell a service that is not provided for several people. The wife of the owner is training there and is a freak. She doesn’t let men use tank top shirts with the excuse that men smells... really? And I often heard complains from the employees on how she treats them. Unfortunately took me a while to realize all this non sense. Don’t spend your money there.

This gym tells you when you join that if you leave the country they will cancel your contract with no problem. However, nothing is proof enough for them. Job certificates, billings to the new adress, one-whay tickets, and the fact that the new location is my native country are not considerd proof enough for this people.

As an old customer, already joined the Prime time fitness more than 4 years. I just called prime time fitness. (9:49 am, 03.11.2022) A man who said: Prime time fitness Berger Straße, after I introduced my name. He rudely hung up the phone. I have to say it is really bad and rude. Before I join the prime time, they said I could cancel it before 3 months. last year I tried to cancel it. As the first image, they calculated correctly. While, i though it was tough for them during pandemic. So I continued using until this year. Last week, I told them I would like to cancel the contract. They said notification period changed to 6 months without any explanation. Today I received the email as second image, it was wrong and different form before. And i tried to communicate with them and I faced rudeness. Be careful before join, you are facing smile and welcome when signing the contract. It is hard and chaotic and you also may facing rudeness when you would like to cancel the contract.

(Translated by Google) Worst treatment in the world after signing the contract (Original) Die schlechteste Behandlung der Welt nach Vertragsunterzeichnung

The equipment is very good, the GYM is of high quality, however the staff is very annoying, they complain about everything all the time, you can't jump rope, you can't make noise, if you want to make your personal with a video call they complain, why they didn't tell me this before assign the contract? my wife also had problems, she had a injury in her foot and try to cancel the contract, but they didn't solve, I really wanted to cancel my contract but I can't, I'm definitely not going to renew my contract and I'm not going to refer friends to this gym.

(Translated by Google) abzocken (Original) Abzocken

(Translated by Google) Unfortunately very negative experiences. 1. One was urged to sign this unique offer with reduced prices 2. Long waiting time for replies by mail 3. In the case of financial difficulties, there is no way to find a common denominator to terminate a contract, although you have not even received a training session or any performance 4. no right of termination 5. Price / performance for customer service is abysmal 6. Contract can only be transferred to others to get out 7. Postponement of the contract should only be possible with a down payment Unfortunately, the whole thing was quite a rip-off, hope that others don't fall for it Name does not match customer service (Original) Leider sehr negative Erfahrungen. 1. wurde man gedrängt unbedingt dieses einmalige Angebot mit reduzierten Preisen zu Unterschreiben 2. lange Wartezeit für Antworten per mail 3. bei finanziellen Schwirigkeiten gibt es keine möglichkeit einen Geminsamennenner zu finden für eine Vertragsauflösung, obwohl man noch nicht mal eine Trainingseinheiten bzw. irgendeine Leistung erhalten hat 4. kein Kündigungsrecht 5. Preis/Leistung für den Kundenservice ist miserabel 6. Vertrag kann man nur auf andere übertragen um heraus zu kommen 7. Vertragverschiebung soll nur mit Anzahlung möglich sein leider ziemliche Abzocke das ganze, hoffe das andere nicht drauf rein fallen Name passt nicht mit Kundenservice zusammen

(Translated by Google) I do not recommend (Original) Ich empfehle nicht

After multiple harassment and threats from a trainer, I wanted to leave the gym, but cannot as these guys never take any action. I have written multiple emails and want to cancel my membership immediately as I do not want to be harassed when working out. But no reply yet as usual and have to write this review unfortunately as the last resort for help.

(Translated by Google) Opaque pricing policy. Almost everyone pays a different contribution (range € 30 per month), has a different term and notice period. There are allegedly no terminations, and the contract is therefore constantly being extended. Debt collection is threatened if you do not report within two days, although you object to full payment during the Corona restrictions (which in turn is not processed). This criticism does not refer to the training or studio, but to the way members are dealt with. And that is absolutely underground, if not partly illegal. (Original) Undurchsichtige Preispolitik. Fast jeder zahlt einen anderen Beitrag (Spannweite 30€ monatlich), hat eine andere Laufzeit und Kündigungsfrist. Kündigungen gehen angeblich nicht ein, und der Vertrag verlängert sich somit stetig. Es wird mit Inkasso gedroht, wenn man sich nicht innerhalb von zwei Tagen meldet, obwohl man Widerspruch gegen die volle Zahlung während der Corona Beschränkungen einlegt (der wiederum nicht bearbeitet wird). Diese Kritik bezieht sich nicht auf das Training bzw Studio, sondern auf den Umgang mit Mitgliedern. Und der ist absolut unterirdisch, wenn nicht sogar teils widerrechtlich.

(Translated by Google) I checked out the studio yesterday. 1226 new Corona infections in one day in Dtschl and everyone trains without a mask in a closed room. It's just reckless and negligent. When employees were asked about it, the reason was that there was no mask requirement. Everyone knows that masks are strongly recommended, especially in closed rooms, especially since the safety distance cannot always be maintained here either. It is incomprehensible to me and takes away any motivation to train here. Ischgl 2.0 Regardless of whether it is ordered or not, I would like a studio in the current situation to have more initiative and a sense of responsibility with the implementation of a mask requirement to protect fellow trainers and employees. It's a shame because otherwise I liked the studio and the atmosphere, but unfortunately it doesn't work that way. (Original) Habe mir gestern das Studio angeschaut. 1226 Corona Neuinfektionen an einem Tag in Dtschl und es trainiert jeder ohne Maske im geschlossenen Raum. Das ist einfach rücksichtslos und fahrlässig. Mitarbeiter darauf angesprochen gab es als Begründung es gäbe keine Maskenpflicht. Jeder weiß, dass Masken gerade in geschlossenen Räumen dringend empfohlen sind zumal auch hier nicht immer der Sicherheitsabstand eingehalten werden kann. Es ist mir unverständlich und nimmt einem jede Motivation hier zu trainieren. Ischgl 2.0 Egal ob nun angeordnet oder nicht, wünsche ich mir vin einem Studio in der derzeitigen Situation mehr Eigeninitiative und Verantwortungsbewusstsein mit Umsetzung einer Maskenpflicht zum Schutz der Mittrainierenden und Mitarbeiter. Schade denn sonst gefiel mir das Studio und die Atmosphere gut aber so geht das leider gar nicht.

(Translated by Google) According to the consumer advice center: "If you could not use your gym because of Corona because it is completely closed, you do not have to pay for the time or at least not pay the full fee." PRIME TIME Fitness does not leave its members alone in difficult situations. I would like to thank you for exemption from December and January contributions! (Original) Laut Verbraucherzentrale: “Wer sein Fitnessstudio wegen Corona nicht nutzen konnte, weil es ganz geschlossen ist, der muss für die Zeit nicht oder zumindest nicht vollen Beitrag zahlen.” PRIME TIME Fitness lässt seinen Mitgliedern in schwierigen Situationen nicht alleine. Ich möchte für Befreiung von Dezember - und Januarbeitrag mich bedanken!

(Translated by Google) Swimming pool is very dirty. (Original) Schwimmbad ist sehr schmutzig.

(Translated by Google) Absolutely not recommendable! I became aware of the gym through a recommendation and decided on a contract. The conditions were right, I liked the advice and signed the contract straight away. After the first month the first shock came. The announced membership fee was debited with other additional fees although this did not correspond to the commitment. I thought "can happen" and tried to get in touch with my contact person and clarify any further misunderstandings. The young lady did not respond to any message, despite a friendly and repeated request to give me feedback. Coincidentally, I reached you by phone a few attempts later. Sorry, of course, the contract was in your pocket. This was only my first impression that has unfortunately continued over the past few months. Answer by e-mail after 2 weeks at the earliest and often only on request, no further promises to be kept although the error is with primetime, membership debited despite Corona. I am happy if I can cancel my contract. (Original) Absolut nicht empfehlenswert!! Durch Empfehlung wurde ich auf das Fitnessstudio aufmerksam und habe mich für einen Vertrag entschieden. Die Konditionen haben gepasst und die Beratung hat mir gefallen und direkt den Vertrag unterzeichnet. Nach dem 1. Monat kam schon der erste Schreck. Der avisierte Mitgliedsbeitrag wurde mit anderen Zusatzbeiträgen abgebucht obwohl dies nicht der Zusage entsprach. Ich dachte mir " kann mal passieren" und habe versucht mit meiner Ansprechpartnerin Kontakt aufzunehmen und weitere ggf. Missverständnisse zu klären. Die junge Dame hat auf keine Nachricht reagiert, trotz freundlicher und mehrmaliger Bitte mir ein Feedback zu geben. Zufälligerweise habe ich Sie einige Versuche später telefonisch erreicht. Entschuldigung natürlich Fehlanzeige, der Vertrag war ja in der Tasche. Dies war nur mein 1. Eindruck der sich die letzten Monate leider fortgesetzt hat. Antwort per E-mail nach frühestens 2 Wochen und oftmals nur auf Nachfrage, keine Einhaltung von weiteren Versprechen obwohl der Fehler bei primetime liegt, Abbuchung der Mitgliedschaft trotz Corona. Ich bin froh wenn ich meinen Vertrag kündigen kann.

I was surprised by how amazing this gym is. I am here for two weeks and walked in randomly to see if I could get a monthly pass. The gentlemen that helped me was super friendly and did great with my broken German. I was shocked at how gorgeous the inside is. The way they set up the pool, the amazing sauna in each dressing room, and the weight/cardio areas feel very upscale. I have gone at a few random time so far and it has never been crowded. They do a chip card band that unlocks the lockers and that’s how you check in. Big fan of this approach. They have a ton of trainers walking around and they all seem super friendly. Highly recommend this gym if you’re looking to stray away from a meat head environment. Speaking of. No tank tops and women must cover their stomachs. Interesting, but not that uncommon from a few gyms I have been to in Frankfurt.

very bad

Staffs are friendly. But the women's shower area needs improvement. There are plenty of good equiptment and machines. I hope they have more mirrors on the walls.

Very bad !!!!

AMAZING GYM, AMAZING WORKOUTS! The staff here is incredibly friendly and extremely qualified! They know how to push you to the limit in the best way possible with your workouts. You will not leave disappointed! And here I would like to say a big thanks to one of the best trainer ever - Suleiman. Thanks Master Shifu :D. Such a family vibe as soon as you walk in the doors – I highly recommend checking this gym out. Cheers.

(Translated by Google) Great studio with swimming pool and sauna. Personal training just great. It's really fun to train there. (Original) Super Studio mit Schwimmbad und Sauna. Personal Training einfach nur TOP. Macht richtig Spaß dort zu trainieren.

Gym is quite good and not overcrowded. Trainers are professional and very friendly.

Super EXPENSIVE (289eur / 3 months) and inflexible when I have asked for restarting my membership at a lower cost, after having gift them several months of membership subscription during the Corona.

A great experience. I have been training with Olivia Zimmerman and she is a great trainer and mentor !! Started in September 2022 with no weights on barbell squats and now I have already started working with 80KG !!! Thanks again Prime Time and Olivia !!

Am so happy to be in this gym. They people are so nice.The personal trainers are very professional. Expecially Olivia. The gym is very modern ,there is aswimming pole and sauna and very big training area. The people are very friendly and the atmosphere is extremely nice 👍 I enjoy to be there.

They have all the equipment you need, for sure! Also very clean and all weights in their place. More of a lifestyle than an athlete gym (Magnesium use: no, shoes off on plattform or leg press: no) The staff is ok. They will help you when you talk to them. A lot of them can’t really share a smile and a hello even if you come regularly. Don’t know if it’s arrogance or insecurity. Most crucial point: they almost never correct and adjust people while in a workout doing something wrong. The only time I saw the staff approaching somebody to correct them was when it was a beautiful girl. Needless to say it was a male staffer 😄

👎👎👎

Nice big gym, well equipped and not usually too busy

Super gym with helpful and friendly trainers/staff. The gym has everything you would need for your program and is kept in top condition. I would definitely recommend this to anyone looking for a gym in Frankfurt (or any of their other locations).

Very nice reception, gym is clean and the equipment has everything you need for a good workout, we always worked out at 6 a.m. because there wasn't much going on at that time.

(Translated by Google) Great and above all clean studio with nice staff :) (Original) Tolles und vor allem sauberes Studio mit nettem Personal :)

gym is very clean and well equipped. great atmosphere and super helpful staff!

(Translated by Google) The staff is very nice and the studio is very easy to reach by public transport. (Original) Das Personal ist sehr nett und das Studio ist sehr gut mit öffentlichen Verkehrsmitteln zu erreichen.

Usually not too crowded, swimming pool included, and competent & friendly coaches! One can get a free body analysis (with measurements for body fat and muscle mass divided into different body regions) every six weeks.

Best place to workout. Never too busy. And very nice people always ready to help.

Excellent gym, everything is neat and very clean, there is a lot of choice and equipment so that if something is busy there is always something to do, I like that it also has access to the pool and sauna, it has everything you need!

I have really enjoyed getting fit here the past 3.5 months. The personal training was so helpful to me. If you have the chance to do this, I recommend it. Getting ready for the Camino this spring, it was important for me to get stronger, more flexible and fitter. As a senior citizen, I wasn't sure if I would fit into a fitness center atmosphere, but the staff here was so friendly and others who were working out were kind too. The place is spotless, it always smelled nice, and it was a joy to spend so many days here the past 3 months. Special thanks go to my personal trainers Jakeb, Killian, Olivia and Felix, but especially to Jakeb. He really put a lot of effort into getting this old lady of 67 into a fit condition to walk 830km and over the mountains. I have not been this fit since I was 26 and in the Army! Thank you! I look forward to coming to Prime Fitness again in June.

Prime Time Bornheim is a Great clean gym, good quality of equipments and machines.. Nice people, helpful and friendly trainers, good gym vibe.. for me #1 in Frankfurt

The gym could easily be 5 stars if they made some key changes! Positives: Having such a gym with good equipment, swimming pool, and sauna facilities so closeby on Bergerstr is fantastic. Positive experiences when dealing with the staff, even with my less than perfect German. The contracts are more on the expensive side but if you negotiate there is definitely some flexibility. The only complaints I have: Some people have no idea how to behave in the sauna. They've implemented an extremely broken booking system for the pool which meant I could barely get a spontaneous slot since they were fully booked out more than 2 weeks in advance. The saddest part is that most these people dont even show up to their bookings since there are no consequences. So you can actually just turn up with your swimming gear and there is a solid chance of being able to jump in anyway.

I am a member of the Prime Time gym in Bornheim since years. I personally tried besides the classic membership the different programs that are offered as the personal training in person, the outdoor training during the lockdown time and the group-classes. And since few weeks I am enthusiastically experiencing the online personal training. The entire staff is always very nice and professional in offering support and help. Special mention deserves my trainer Alban Sabah, not just for his radiant and engaging character but also for being smart and passionate about his work. We train together since one year and I have never been so motivated as I am now. So, I strongly recommend the gym, all the services and the trainers.

(Translated by Google) One of the nicest clubs in Frankfurt (Original) Eine der schönster Club in Frankfurt

I have been visiting Prime Time Fitness at Berger Straße in Frankfurt for almost a year now and can honestly say that it is the best bang for your money in Frankfurt. The membership fees are reasonable and the place is big enough for you to work out without having to wait for machines. It is hardly ever crowded and it has pretty much anything that you might need. The bottom floor has an area for stretching, punching bag, ropes, etc. In the upper floor, there are plenty of cardio equipment, free weights and even a circuit with machines that work on a one minute rotation. For me the icing on the cake is the pool. It is not an Olympic size pool, BUT it is the only gym in the city with a three lane pool. Last but not least, there is a sauna in the locker room which can be used at any time. Overall, I give this gym a five star review because it deserves it.

Personal Training on point. The swimmingpool on the first floor is amazing. And they even have a Sauna. I Love this Place.

An excellent gym with excellent and friendly trainers and service. The location is perfect. The gym includes a swimming pool. Now during the Corona pandemic PT sessions are also offered additionally and optionally online or outdoors which I find very convenient. Traveling is not an issue, because one can continue PTs in an online mode while away. My current online trainers Alban and Timo are very professional and supportive with lots of experience. Highly recommend.

I am the member of prime fitness, I want to learn swimming, for that do I need to pay extra amount for that, if not who shall I need to contact for swimming.

Telefonisch nicht erreichbar... Per Email bekomme ich seit 3-4 Tagen keine Antwort. Wie kann man den Termin buchen?

(Translated by Google) Rude and unprofessional staff. Contract with this club is a big mistake. During corona time you have withdrawn money from my account. (Original) Unhöflich und unprofessionelle staff. Vertrag mit diese club ist ein große fehler. Während corona zeit sie haben geld von meinem konto abgebucht.

(Translated by Google) The studio offers many good opportunities to train. Even during the lockdown, in which the studio remains closed, you get offers to train outside the studio (Original) Das Studio bietet viele gute Möglichkeiten zum trainieren. Auch während des Lockdowns, in dem das Studio ja geschlossen bleibt bekommt man Angebote zum trainieren außerhalb des Studios

(Translated by Google) I am totally enthusiastic about online group training via Webex because the trainers not only motivate but also correct. (Original) Ich bin total begeistert vom Online Gruppen-Training per Webex, weil die Trainer nicht nur motivieren, sondern auch korrigieren.

(Translated by Google) Top trainer, top equipment, top studio. The best in Ffm (Original) Top Trainer, top Ausstattung, top Studio. Das Beste in Ffm

(Translated by Google) Overpriced (Original) Überteuert

(Translated by Google) Good place to exercise. Not overcrowded and there is a pleasant atmosphere there. (Original) Guter Ort zum trainieren. Nicht überfüllt und eine angenehme Atmosphäre herrscht dort.

(Translated by Google) Large studio, even with swimming lanes! Latest equipment, friendly trainers, I feel comfortable there. (Original) Großes Studio, sogar mit Schwimmbahnen! Neuestes Equipment, freundliche Trainer, ich fühle mich wohl dort.

(Translated by Google) Swimming pool and sauna, well-kept area with very good opportunities for strength athletes. Always enough staff on the spot! (Original) Schwimmbad und Sauna , gepflegte Anlage mit sehr guten Möglichkeiten für Kraftsportler. Immer genug Personal an Ort und Stelle!

(Translated by Google) Nice (Original) Schön

(Translated by Google) Well-designed gym, the trainers take the time you need and explain the exercises. Great sauna and swimming area and clean changing rooms. (Original) Schön aufgemachtes Fitnessstudio, die Trainer nehmen sich die Zeit die Du brauchst und erklären die Übungen. Toller Sauna und Schwimmbereich und saubere Umkleidekabinen.

Perfect equipment and very nice staff. The gym is situated close to my neighborhood so I can go there even for a short lunch break training.

(Translated by Google) Air conditioning always worked 👍 (Original) Klimaanlage funktioniert immer 👍

(Translated by Google) Great gym, hygienic, competent, always more than a trainer there who also helps and takes care of the concerns of the members. (Original) Tolles Fitnessstudio, hygienisch, kompetent, immer mehr als ein Trainer da, der auch Hilft und sich um die Belange der Member kümmert.

(Translated by Google) Great studio. Simply recommended, 🤗 (Original) Tolles Studio. Einfach nur empfehlenswert,🤗

(Translated by Google) Very good gym, competent trainers, too much regulation (Original) Sehr gutes Gym, fachkompetente Trainer*innen, zu viel Regulierung

(Translated by Google) Top..!! (Original) Topp..!!

(Translated by Google) Everything you need for an acceptable price. Staff very nice, always happy to come! (Original) Alles was man braucht für einen akzeptablen Preis. Personal sehr nett, komme immer gerne!

(Translated by Google) Clean and well-kept studio. People like to train here (Original) Sauberes und gepflegtes Studio. Hier trainiert man gerne