1/5 Michelle W. F. 1 year ago on Google
Without
Prejudice.
On
the
4/10/2022,
I
believe
I
was
purchasing
a
new
pay
as
you
go
smart
phone
at
Tescos
Mobile
store,
London
N12
0SH.
When
the
phone
box
was
bought
out
to
me,
I
believe
the
phone
box
manufactures
security
seals
were
all
ready
broken
(Pic
1)
and
most
of
the
manufactures
protective
packaging
bags
were
missing
(Pic
3).
On
one
of
the
sides
of
the
phone
box,
its
original
manufactures
label
has
been
covered
over
with
another
label
from
Tescos,
The
label
has
a
S/N,
which
matched
up
with
the
phone.
Why
is
that
label
on
that
box?
I
believe
the
Tescos
label
was
on
the
box
for
a
refurbished
or
a
returned
phone
and
not
for
a
new
phone?
(Pic
2)
When
the
female
staff
person
set
up
my
phone,
I
hadn't
actually
touched
it
or
seen
it
close
up,
but
when
I
got
home,
I
noticed
the
phone
was
covered
in
greasy
finger
prints
and
scratches
and
scuff
marks
particularly
on
the
back.
It
was
clear
to
me,
I
believe
this
phone
was
not
a
new
phone!
I
bought
the
phone
back
lunch
time
the
next
day,
5/10/2022
and
advised
the
same
female
staff
person
of
all
the
issues
and
I
advised
and
showed
her
the
back
of
the
phone
was
covered
in
greasy
finger
prints,
scratches
and
scuff
marks.
(Pic
4)
She
acknowledged
they
were
there,
but
advised
she
didn’t
know
how
they
got
there
and
point
blank
refused
to
replace
the
used
phone
for
a
new
one!
I
came
back
to
the
the
Tescos
Mobile
store
again
on
Saturday
8/10/2022,
early
lunch
time
to
advised
the
same
female
staff
person
of
my
concerns
about
the
phone
previously
been
used
and
tried
to
show
her
the
evidence,
but
I
believe
she
and
her
two
other
colleagues
ganged
up
on
me
and
the
male,
accused
me
of
being
a
chancer
and
through
me
out
of
the
store
like
I
was
a
common
criminal.
Please
Note,
I’m
72
year
old
disabled
man!
On
the
19/10/2022
I
believe
the
manager
had
gone
to
a
lot
of
effort
to
try
and
discredit
me,
considering
he
was
never
in
the
store
when
I
purchases
the
phone,
etc.
I
wrote
several
letters
of
complaint
to
Tescos
Mobile
via
there
official
complaint
procedure
on
their
website
and
their
Facebook
page,
etc.
I
asked
for
the
right
to
request
to
see
the
stores
CCTV
footage.
I
received
several
confusing
replies
from
Tesco
Customer
Service
and
Tesco
Mobile
Customer
Concerns
Management
Team.
I
received
acknowledgement
and
some
apologies
from
them
all,
but
it
appears
that
my
concerns
and
request
have
been
ignored.
What
does
that
tell
you?
