Effortless check in and boarding. More seamless than flying. We should sail more.

Quick and easy disembark ent. Lovely view of the pier as we arrived into the terminal. Came here with my sister and two of my nieces to visit our cousin and her husband for the very first time, so excited to spend time with new found family. Really looking forward to some sightseeing on the island.

Well organised, explained what we needed to do whilst waiting for the ferry to take us home . Has facilities like coffee shop before you board . Quite expensive to travel to and from Heysham to Isle of Man . Location at the end of the promenade in Douglas. Only allowed to get there a max 2 hours before journey.

Enjoyable, not much waiting time and vending machines for tea/coffee cold drinks etc. Very straight forward.

Easy and simple ferry to and from Douglas.

It was a very good experience. My parents got married in St Mary's Church Douglis 64 years ago , it was lovely to take them back to see the island and the Church.

Although we were checked by security at Heysham, there was no fuss. Really pleasant crossings either way and the staff at Douglas terminal are very pleasant and helpful. Guiding on and off the ferry.

Sign posted and road markings, so not even we got it wrong. The staff are easily seen and direct you to where to need to go and park. Quick on and quick off...the ferry that is...well, actually... Well done IoM

It's small but comfy before you start your journey it's very clean it's easy to get something light to eat and drinks. There is also a WHSmiths for anything you may need from papers to plasters

Had a good experience. My son and I were cycling in to catch a ferry to Liverpool. Heavy rain. Staff were friendly and guided us well. Directed us to shelter whilst the ferry was prepared. Felt comfortable and well looked after in difficult conditions.

It has a Costa & WHsmith if you need to grab a quick bite before you board the ferry. Clean and well managed ferry terminal.

Everything went smoothly and efficiently. Returned weekend if the Queens funeral Dealt with tastefully and respectfully whilst appreciating I Individual views.

Got through ready to board without been searched. We then went to the toilet and got frisked which we found funny as we've never been searched.

We was discussed with the service we received we cut out holiday sort by 3 days and they charge me £175 for changing my return journey home they have you by the balls because there is no competition

Good, but I'm glad I'd already been through with family as when I went last time on my own it was very hard to know what was expected of you when you are deaf. Everything is a mad rush to get through check in then nothing for ages. Then rushing to load you all on board, but trying to get the chap to slow down telling you where to park as you need facial contact to lip read where he wants you to go is almost impossible. Also I only knew it was time to get off because the people near me in the lounge all moved as the person that was supposed to come & take me back down in the lift forgot me! The executive lounge on the ferry itself is well worth the extra though. The lovely chap there helped me get settled in my seat & brought me a drink. There were biscuits out in baskets & fruit available, more drinks upon requests & a menue for ordering paid food. I do think more needs to be done to cater for deaf/ hearing impaired travellers but other than that its fine.

All going smoothly just like clockwork

It's a reasonable ferry terminal. Where it could be improved is prioritising the bikes onto the ship to eliminate the waiting. Bad enough normally but disaster in the rain. OK this is only at Manx and TT but it could be easily improved.

Treated worse than animals. Left us on the quayside for over three hours with no access to facilities in hot sun. If we had been livestock we would at least have been given a drink of water. Absolutely disgusting. To make it worse they didn't tie my friends bike down properly and it went over causing considerable damage.