Spent $1700+ on a washer and dryer set. Delivery was set up for a Saturday between 2pm-6pm. I get a call from delivery service at 11:30 am saying they'd be there in 30 minutes. So I came home early to accommodate. Nobody came. I called Best Buy. They said "Oh, they're running late, but you still have your 2pm-6pm window." 6pm comes. Nobody showed up. I called again, they said "We don't know what happened." So they set up a delivery for the following Wednesday, and when I get my units, they are hauling the old one away for me, and in doing so, they put a 9" and 4" gash in my brand new $7000 floor that I just had installed a month ago. Then they tell me I have to file a claim with their insurance company and that would take an additional 3 days for an adjuster to even call me. I had them pick up the units they delivered because I'm not handing my money to a place that literally did NOTHING correctly, found a way to screw up EVERYTHING, and is costing me time and money. I'll never buy anything from this store again.

This location tried to scam me. I bought an open item online for pickup. It was supposed to be a Open Box excellent item. I picked up the item curbside. I checked thebox before leaving the parking lot and it was missing the tablet dock, the manual, and no original box. The cashier told me that the store will often label items as excellent if they are not. The item was Satisfactory at best, not open box excellent. I will never buy anything from this best buy again. I've never had this problem at any other best buy.

Good customer service and being courteous is not an accident. It must be driven and expected by management and upper management. Of course also it helps to hire and train the right individuals. Best Buy’s shopping experience was superb and my hats off to all the employees and the management. If I have to I rather pay extra and experience this all day. I walked in and I was genuinely greeted, pointed to the right area for what I was looking for. I bumped into Matt who I guess a sales supervisor and he offered assistance. He on his own offered to bring a product from that back in minutes to see if I like that with a big smile. It didn’t feel like I was burdening him a bit. I selected that product and come to check out and over there the cashier was above and beyond in smile and checked me out. I really suggest that if you are starting a business or have a business you should visit and learn a few things. I am glad I stopped at The Best Buy’s and will do it again just to enjoy the experience. Thank you Best Buy’s.

Andrew with the Geek Squad was super friendly and helpful! I needed someone to install a screen protector for my Steam Deck, and after wrapping up another customer, Andrew took up the install. He listened to the work that was needed, and he executed it carefully and with great attention to detail. The service and experience was top notch, and I greatly appreciate Andrew's time and work. If you're looking for electronics, appliances, or maybe IT services, give this Best Buy location a shot. You won't be disappointed!

The five stars are for Emily, the cashier who was working on 11/27 around 1pm. The day before I came in and purchased a PlayStation backbone. When I got in my car I realized I got the wrong one( wasn’t compatible with my phone) I went back into the store THREE times. The guy at the front of the store would not help me. I went inside to ask him if they have the one I need in stock and was told he has zero knowledge. Came back to my car. Decided I’m already here I have to exchange it now. Went in again, asked if he can check if they have the product I need in stock . Was told I would be put on a 15-20 minute wait to get help. I said all I want to know is if you have it In Stock so I know if I need to stick around and make the exchange or if not I would leave and do the return another time as there was a line. Today I came back straight to the cashier and mentioned my dilemma. Emily never gave me any doubt. She was honest and said she did not know they make them for iPhones so she would have to check. I saw her speak into her radio. Didn’t receive an answer and looked it up herself on a phone. Then excused herself and brought me my item. I don’t know why after 3 times of asking the man in front for help, all I got was “ I have to put you on a 20 minute wait” nothing else. Whether that was Emily’s job or not, I think she went above and beyond. I was in and out the store in less than 10 minutes! And I still gave her a hard time at checkout because I couldn’t decide wether to purchase another item. Never made me feel judged or like she could absolutely not help me.

Hello everyone, I’m a frequent customer of Best Buy and I gotta say today I dealt with an Advisor by the name of Austin, he is probably the best advisor I have ever had the pleasure to deal with. He is so knowledgeable and so patient and understanding that I couldn’t believe it. I would definitely be coming back to that Best Buy in specific just to maybe have him as my advisor for my next Purchases.

I walked the downers grove best buy to buy a new phone outright i did not even make it 5 steps in the store before a very rude guy working told me that i cannot do that. i asked “you’re telling me i just can’t come in here a buy a phone” he then proceeded to tell me no. i then called the customer service line and she proceeded to tell me that i absolutely can do that. so i went to the best buy on route 59 in aurora.

"Managers" were unaware of their own return policies. They were adamant about not letting me return something, then fist-bumped each other when I was fed up and walked away. The same transaction was completed at another store in 5 minutes by a customer service associate. No manager required. Time to re-train the lazy staff at this store.