Dr. Betsy Reese is the best primary care physician I’ve ever seen. She is incredibly knowledgeable, personable and has a meaningful conversation with patients about their care each and every time. When you add in her keen ability to connect you with the right specialist, if needed, this is primary care at its finest. Friends who also see Dr Reese are equally thrilled.

First, let me say that Dr. Fredman at LP FH is by far the best PCP I've ever seen. He is compassionate, engaged, informed, and takes the time to stop and check information he isn't sure of. I couldn't ask for a better doctor. However, the rest of this practice is wildly disorganized and unprofessional. I saw another doctor here for several years, and despite being kind and friendly, he simply didn't take my problems seriously. If I already knew exactly what was wrong and what I needed, I could get his help. Otherwise, he would seem very concerned and then send me home to just wait it out a while longer, again and again while I was struggling with chronic problems that severely impacted my functioning. This is inexcusable. Furthermore, the front desk, while kind and friendly, are completely disorganized. I have asked for years to receive bills in the mail. I've confirmed again and again that my correct address is on file. Yet in five years, I have not received a single bill. If I call to cancel an appointment, I always call again later to check because it is almost never canceled the first time. I learned this the hard way when, despite never receiving bills, I received a letter warning me that if I missed another appointment, I might be banned from the practice. I did not, in fact, miss an appointment. I had canceled it well in advance. There has also been a frequent problem with someone telling me one time/date for my appointment but writing down a different one. The on-call doctor on the weekend is wildly unhelpful, doesn't listen, and offers advice and chastisement about things he has inadequate medical knowledge of. I have been having recurring seizures and needed advice over the weekend on whether it would be okay to start taking an anti-epileptic medication I had been prescribed or if I should finish waiting for my anti-depressant to fully clear my system first. This was urgent but not an emergency, and I explained that while I'd really like to get a message from my doctor, if I couldn't, I'd be okay and call on Monday instead. Instead of just letting me know he wasn't available, I got a call from the on-call doctor who told me he didn't know why I thought I had epilepsy, I shouldn't be asking for anti-convulsants and I should go directly to the ER and also see a neurologist. I was tremendously frustrated--I never said I have epilepsy; I've already been to the ER and they can't help and I wasn't having an emergency; I never said I have epilepsy and I'm trying to see a neurologist but there's a months-long wait. I wanted advice about a prescription my PCP has already given me, and I said upfront it was okay if I needed to just wait to speak to him on a weekday. Furthermore, the on-call doctor told me, rather irritably, that "Light can't cause seizures." Uh, okay. That's completely incorrect. If I had not already done significant research on my own health, such flagrantly false information delivered in an angry way could have made me feel I was doing something wrong by trying to get help with the way my body is actually malfunctioning. Lone Peak Family Health needs to seriously review the sloppiness, inattention, and disregard to lack of knowledge that many of its medical staff have and also overhaul the way the front desk is running. Patients deserve reliable communication and medical care. Edited to add: This is not an issue that has solely existed since Covid. It has been a problem the entire 5 years I've been at this clinic. I'm glad to hear LP is working on it, and I did notice just this week that a new person at the front desk seems very organized and proactive. Hopefully this leads to long-term improvement.

The front desk was so courteous and professional before my appointment and the day of. Dr. Stoddard was amazing. She was very thorough and took time to really listen. The nurse and the phlebotomist also had great bedside manners. I never felt like I was being rushed out.

I have been twice. The front desk has been polite. The doctor that I saw I have seen both times I have been there. The doctor listened to me and was very concise and thorough. He told me what was happening and his recommendations then left the room. He didn’t ask if I had any questions or concerns. His bedside manner could be improved. I felt like he was rushing me through the appointment so he could move on to the next person. I did appreciate that I was able to get in on short notice.

I love Dr. Robinson! When I came here from Illinois, I needed a new primary doctor. Lone Peak clinic is close and convenient for me, and his office is there. I am very lucky to have found him! He is so patient with me----he truly listens to all I have to say and is empathetic. I am in my seventies. I would recommend Dr. Robinson to anyone needing a great family doctor.

If you or a loved one have adhd and need a family doctor, you may want to avoid this clinic who genuinely seemed to steer away from the issue as hard as possible. Regardless, the rep on the phone also was blunt and unapologetic or empathetic which was odd and unprofessional. I’m looking for a highly rated family doctor and I come across lone peak family which seems to have great reviews. Immediately upon mentioning that I have Adhd, without asking if I’m taking any prescriptions to help with ADHD I’m told, “we’re not taking new patients who use adderral” Adderral is a pretty prominent method of treating adhd but okay, let’s say they don’t like adderral, no mention of alternatives? Just a blanket statement that they don’t take patients that use adderral? It’s as close to discrimination as I’ve found, it came across much more as, “we don’t take patients with Adhd”. I was told the Doctors came together and decided they wouldn’t take any new patients that use adderral (aka patients who have ADHD) . That just seems wrong to me. Like saying they won’t test high blood pressure or any patients with previous health issues.

My husband and I had been looking for a new place to go to for routine check ups, unfortunately this was not the place. He did a home sleep study for sleep apnea, and we were supposed to be contacted with the results. After months of waiting, I called the sleep apnea clinic who said the Dr. from the family clinic would call with results. Never got that call, but was told that when I called them (I believe it took three calls that time to get answers), we found out. I asked them to do whatever necessary to get my husbands Cpap, and called to check in after 2 weeks. Then I called two more times in the next two weeks. Each time the would say “Dr.Hansen will get back to you”, she never did. I finally called this week and after 3 weeks, she finally put the order in (I was told by the admin, never dr.Hansen or her assistant). My husband sleeps terrible, and I have fears of what sleep apnea can do to him long term, this clinic apparently does not. Terrible follow through and not somewhere I want to be when health is involved.

Dr Furness is an amazing Dr he is very kind and very thorough too. He explains to my understanding and not only is he my Dr but my son's as well he's now 17 and plays high school football and other sports Dr Furness is a wonderful family Dr u would recommend to anyone looking for a great all around Dr! Thank you Dr Furness ur an amazing Dr my family and I consider you a major roll in our family's health!

I'm Patient of Dr. Robinsons. I requested a prescription refill on a Monday. It is now Thursday, I sent the request using health portal and I have not received correspondence. I called the office 3 times and one person said the message was sent to him, this was Tuesday. On Wednesday I called and was told it would be sent to the pharmacy. I called the office Thursday morning and they said it was sent to the pharmacy. I called the pharmacy and this did not happen. I called back to the office and talked to Amy. I was told the Dr. still needs to take care of it. I was told it only takes up to 48 hrs. turn around. I do not know what to believe. I do not believe the Dr. has even been asked. Personal answering the phones could also be a lot more professional and understanding. I'm an established patient and believe they either short staffed or don't care.

Dr Robinson is a great doctor. He listens and has helped me find cures for problems I've had.

*Edit: The office manager reached out to me saying she would talk to the Dr I saw and will look into getting me a co pay refund for the horrific appointment.* This place was horrible. From scheduling the appt, having them forget about me in the room, and not fully taking my vitals. To top it off Dr Teraney was extremely rude, refused to talk about my symptoms or family history, and gas light me about my own diagnosed conditions. This place is a joke.

I made an appointment with a different healthcare provider because Dr.Reese was booked for such a short notice appointment. NOT THE ISSUE. They double scheduled this provider at 2:45 pm and called me to reschedule for later in which I obliged. I arrive to my appointment watching everyone get taken in, even people who had only been there a few moments. I understand that we’re human and people get behind at work but I sat in the waiting room for an hour before I had to cancel my appointment All together because aside from NEEDING to see a doctor today, I still NEEDED to pick children up from their extra curricular activities. I wasn’t acknowledged the entire time I was there until I spoke up 30 minutes into my wait. This was not a good experience

In regards to Dr. Joanna Tierney: This was one of the worst experiences of my life. I sobbed the entire appointment and left the office crying. I was absolutely dismissed from the second she walked in the room, and she immediately accused me of wanting medication for weight loss (I am well within a healthy weight) and in no way need medication to lose weight. She did not read any of the forms I was told to complete, and only went back and read them after she accused me of not having a symptom that I had CLEARLY written on my form. She did not ask one question about me or why I was there. I wanted to get my hormone levels checked, which I had clearly stated when making my appointment, on my intake papers, and to her nurse. She completely glossed over that and didn’t even mention it. I would have said something, but I wanted to get out of her office as soon as I possibly could. As someone who does not have insurance, and finally decided to make an appointment to take care of myself, which is VERY expensive out of pocket, I’m absolutely horrified that this was my experience. What an absolute waste of precious money, especially this time of year. As I was quite literally crying during the whole appointment (because of her attitude and accusations), she did not once have any ounce of sympathy, or ask me if I was okay. All she did was imply that because I was crying, I have depression. Which I have dealt with in years past, and clearly know that that’s not the case. She prescribed me a medication and did not even give me the NAME of it, what it was, what it would do for me, or why she was prescribing it. Im sitting in my car after the appointment, and I have no idea what I’m going to pick up from the pharmacy. Alarming. This is NOT okay behavior….. I understand that when prescribing medication, doctors have to be very thorough before doing so, and make sure it is the correct medication for the patient… HOWEVER, accusing someone of wanting medication for any other reason than what they came in for is INSANE. Especially when she did not ask me WHY I wanted the medication, what my symptoms were, or ANYTHING about my situation. It’s disgusting. Do better. I have never had a worse medical experience in my life.

Dr Reese is amazing! She is always willing to spend a few extra minutes making sure I have all my issues addressed and she is always happy to help.

I had a sleep study done on April 10th. It's May 20th and I have yet to receive the results or my cpap machine. I've sent two messages through the health portal to request an update on April 20th and May 5th. Both went ignored and unanswered. I then called the office on May 8th, May 11th and May 15th. Two of those calls I spoke with the receptionist. They checked my records and said the medical assistant assigned to the case is behind. The third call I left a voice-mail and never received a call back. I don't know what else to do, I need my cpap machine. Oh, but ofcourse I got the bill already... please call me back!

I had my first visit on 12-1-22 and was very pleased with the care and the entire process at Lone Peak Family Health. I was seen by Dr. Fredman and I could not be happier. I left my previous provider for lack of listening and lack of addressing my concerns. Dr. Fredman was amazing and I highly recommend him! I have heard great things about Dr. Reese as well! I will be sticking with this group!

I saw Dr. Robinson on a same day appointment and didn't have to wait to see him. He was very sympathetic to my problem and after checking my symptoms, he sent a request for 2 prescriptions to the pharmacy of my choice. The medications have been effective, and I'm feeling much better. I highly recommend this clinic.

What kind of doctor's office is this? I love everything about Lone Peak Hospital, except for this office. I went in for the first time in hopes of seeing a new primary care doctor who would be good, but when I arrived, the very rude and arrogant receptionist said I had to pay $150 up front as a new patient, regardless if I had insurance. Why that much?! I did not want to pay this, and just cancelled my appointment and left. If you are a new patient and want to pay this, go ahead. Otherwise avoid this very greedy and money-hungry office. I am so disappointed.

I would highly recommend you find another provider and or office. I have had too many issues. It’s always a different Medical Assistant, you get different answers as to what they can and can’t do. If you are looking for high quality treatment, please look elsewhere. The service has steadily gone down hill since, I started visiting in July of 2022. It was great in the beginning but has turned into overall poor service. Maybe cap the number of new patients to help balance your workloads or something. Dr. Robinson is a decent doctor but it seems that his support staff(office etc.) around him can’t seem to help him keep up on everything around him etc. I wish them luck going forward.

I love Dr. Reese but it is a hassle to ever get in to see her and it takes way too long to set up different specialists doctors for all of my health issues but Dr. Reese is very understanding and is involved in helping me feel and increase Quality of life she will sit and listen and not dictate just standard procedures out of the medical book she actually goes the extra effort to help get me to the right person to help with ongoing organ failure. and past and current injuries it’s just a little hard getting in to see her but good doctors are worth it.out of my many different specialists she keeps me on the schedule it really does help would love to give five stars but the only hard part is getting in to see her quickly very happy overall with Dr. Reese

Made appt. with NP Tracy to remove staples from head wound from previous week while on vacation. Found Idaho hospital did not properly close wound; Tracy and her assistant spent much time and effort to fix; finally called in doctor to properly close wound. Appreciated all the help, care and attention I received.

This place is amazing. Clean facilities, friendly and knowledgeable staff. Doctor took the time to explain everything as well as listen to our concerns. I highly recommend Lone Peak Family Health.