1/5 Melissa C. 5 months ago on Google • 3 reviews
If
I
could
give
0
stars,
I
would!
We
took
the
Heidelberg
Half
Day
Trip
from
Frankfurt
at
the
end
of
October
and
it
was
the
absolute
worst
of
our
11
days
in
Germany!
First
they
confirmed
2
weeks
before,
then
cancelled,
then
reconfirmed
5
days
before
the
tour.
Night
before
the
tour,
they
cancelled
again,
and
then
when
they
found
out
we
couldn't
do
a
morning
tour
and
just
said
refund
the
money,
they
miraculously
found
another
"tour
guide".
We
would
call
Max
a
taxi
driver
because
every
question
we
asked
(5
of
us)
his
answer
was,
"I
don't
know".
He
also
didn't
"guide"
us
anywhere.
We
were
trying
to
follow
him,
but
he
was
just
following
us
while
we
wandered
around
Heidelberg
Castle.
The
worst
part
is
we
asked
if
he
could
drop
us
off
at
our
hotel
since
we
would
pass
it
going
to
the
original
drop
off
location
and
he
said
sure.
We
made
it
clear
if
it
was
a
problem
that
the
original
drop
off
was
fine
because
it
was
just
2
blocks
from
our
hotel.
He
said
he
would
and
we
were
very
clear
on
the
hotel
name
and
address.
Then
while
he
was
driving
very
fast
on
the
highway
in
moderate
traffic,
he
decided
to
take
out
his
phone
and
try
and
map
to
our
hotel.
It
was
so
dangerous,
illegal,
and
scary
that
my
husband
yelled
at
him
to
"Stop
it,
put
the
phone
down,
and
never
mind
because
it
wasn't
worth
his
life."
He
then
pulled
off
the
road
and
we
showed
him
the
exact
hotel
name
and
address
on
our
phone
and
he
put
it
in
his
and
said
we
were
good.
20
minutes
later
he
passed
the
one
turn
needed
to
go
to
our
hotel,
the
original
drop
off
point,
and
drove
20
minutes
further
and
into
a
sketchy
part
of
town
where
one
of
the
few
things
he
pointed
out
on
the
tour
were
"crack
people"
as
he
called
the
homeless
tent
city
we
were
passing.
We
finally
got
him
to
turn
around
and
take
us
to
our
hotel
but
the
entire
tour
was
just
a
terrible
experience!
It
is
illegal
to
pick
up
your
phone
while
driving
in
Germany,
he
spoke
on
his
phone
twice
with
it
to
his
ear
on
the
way
to
Heidelberg,
and
then
trying
to
map
on
the
way
back
was
so
dangerous!
Our
travel
agent
messaged
with
the
tour
operator
and
asked
for
a
refund,
but
ETS
checked
with
their
"guide"
and
he
said
everything
that
happened
was
our
fault,
his
side
was
perfect,
he
"guided"
us
perfectly,
and
the
only
problem
with
drop
off
was
us.
They
wouldn't
address
the
illegal
activity
on
the
phone
while
driving
or
Max's
"I
don't
know"
answer
to
everything.
NEVER
USE
THIS
TOUR
COMPANY!!!
