I am very upset and feel so let down by this service. This is not the first time but after today's experience I am done and will seek a new GP service for my family. I was ringing since 9am this morning to get my daughter in to see a doctor.. phone either ringing out and then been put on hold to be cut off. I rang multiple times from 9- 2pm , I finally decided to put my sick child in the car and go down to the surgery to be met with what I can only describe as utter rudeness and unprofessionalism. I was told that my daughter could not be seen as I didn't have an appointment, tried to explain I couldn't get an appointment as no-one was answering the phone to which the receptionist said "well we're very busy here". I understand that they are very busy but my 5yr old child was standing in front of her with the beginning of an asthma attack, there was no, is she ok? R u ok? Can I help? Nothing!!! I tried to explain I've no option but to come down as I couldn't get tru and that my daughter needed to be physically seen by a doctor as soon as possible, to which she replied " I don't have time to stand here and argue ". I am now in temple street with my child! I'm so annoyed!!!

Awful awful disgusting and rudeness customer service in the call center! Average waiting time 25' , without the typical apologies when answering!! And once they will answer they are asking rudely "date of birth????" And then they put again on hold for 10'!!! They are coming back again not event a " sorry for waiting"! They know that people that are calling they need them as they as calling for medical reasons! They don't care at all! Once you will go there they won't greet you at all and i noticed many times women who are working there they kick the door in order to close the door better (the door has some issues) and they foot touches where people are touching with hands! Is it so difficult to close the door with your hand??? Also, they are charging sometimes without a reason ,i mean no diagnosis via phone or consultation with the doctor, so be careful! Do not register in this medical center, unprofessional and bad services!!😡I wish there was "no star" for the review or -1!

While the GP my husband and I see is wonderful and the experience we’ve had with a nurse on staff who does blood draws has been wonderful, the severe issue with this practice is, as many others have said, the reception staff. They go out of their way to inconvenience disabled, chronically ill people, refusing to allow their mask wearing carers into the waiting room to assist disabled people, forcing disabled and/or elderly people to manage on their own, putting us at risk of injury from falling. Even when there isn’t a global pandemic on, they are rude, unhelpful, and utterly without compassion for the people they are meant to be helping. They make all tasks, from getting a prescription refilled to getting an appt booked vastly more difficult than it needs to be and it all seems to stem from a complete lack of compassion for their patients. Today, aside from forcing me to walk without support (I foolishly left my wheelchair at home because it is a hassle to book a wheelchair friendly taxi), I watched in horror as they refused to help a sick woman who recently had surgery and is desperate for the prescription given to her by the hospital to be refilled - they turned her away and told her to call to make an appt - she didn’t have time to wait for a week, but they didn’t care. They are callous and indifferent to the suffering of ill people and it truly turns ones stomach seeing the way they treat people, as well as being treated in such a manner myself. In summary, while the actual medical staff here are good, their reception team makes dealing with the practice a fairly miserable, anger inducing experience and they show no sign of caring about the negative impact of their behaviour, if these reviews are any indication. Clearly, this issue isn’t new........

Extremely difficult to see a doctor without an appointment. You have to book several days in advance. Not family friendly, don't take sick children into consideration for last minute appointments. Receptionists unfriendly and unhelpful and do not accommodate you in any way. Am seeking a new doctor for my family.

After years of outright rudeness by my doctor i just had to go elsewhere. I feel because of my introvert personality, I was the person Dr Curtin took his personal issues out on by speaking down to me. (Patient since 98, long before Dr Curtin)

I called here as I've had issues with persistent Covid symptoms and my GP was on leave. I called Saturday at 2pm and didn't get a call from the doctor until 9pm (despite a prompt call at around 3pm because my card details hadn't worked from them). I had someone collect the prescription the next day and an item was missing. I called Centric health back at around 12:30 noon and they said they would email the doctor to get this resolved and call back. I got no call back until I called later that evening (approx 7pm) to which I got the same response only this time the doctor called back a while later. When I had someone collect the prescription today, there were 2 inhalers (despite only discussing 1 with the doctor) so I had to call Boots for advice on what to use. On my afternoon calls both days the woman who took the call was dreadful, she seemed totally unable to take down any details I had, calling multiple back incorrectly to me (and my name is wrong on all the prescriptions: "Eoin De Slacey"). The woman on the evening call was more helpful. The doctor also seemed in a rush to get me off the call on the first evening leading to me having to multiple times say "Sorry just before you go.." in order to ask questions. Honestly this is not a service I'd want to be depending on. I'm aware Covid probably makes for busier times but my close contacts had much smoother experiences with their respective out of hours doctor services.

Absolute disgrace I put in for a repeat prescription they said they sent it to the pharmacy went to the pharmacy to get it and they never received it tried to phone and was on the phone 40 minutes waiting to be answered and got no answer and by then it was closed I am sick of this medical center you have sick people going there and they treat them like garbage I am not letting it go I will go and complain about them to a higher authorities 🤬🤬🤬

Was just on hold to make a doctor's appointment for 35 minutes, after being yelled at on the opening message. Lovely women in the office, but EXTREMELY unorganised for a medical office. Never talked with anyone. Hung up. Update: They changed the staff, and things are running much more smoothly. But, the doctors have more patients than they can handle. Better, but no cigar.

Useless service very hard to get through on hold for average 25 min. Web site says open bank holiday when in fact they are shut

Anytime I used this practice I found the staff and doctors exceptionally helpful. I think a lot of people in this sector are dealing with huge workloads and demands currently with covid. I have no connections here and think people are all just under pressure. This is a really good GP centre.