4/5 Caecilia S. 2 years ago on Google
What's
good
about
this
hotel:
*
Location:
very
central,
so
you
can
walk
everywhere
(shops,
shopping
centres,
pubs,
park,....)
*
Central
but
located
in
a
quiet
street,
so
no
outside
noises
*
Check-in
process
is
very
smooth:
receptionists
are
very
helpful
and
attentive
*
Hotel
employees
are
generally
very
helpful
and
attentive:
the
lady
(with
the
white
hair)
at
the
restaurant
serving
the
breakfast
on
Nov
13th
-15th
was
so
friendly
and
attentive
to
every
guest,
even
in
busy
moments.
She
made
sure
that
every
demand
was
met,
and
was
always
ready
for
a
short
friendly
talk.
It
was
so
lovely
to
start
our
days
with
such
a
good
service!
Thank
you!
My
husband
and
I
also
found
another
employee
at
the
restaurant
to
be
exceptionally
friendly:
David.
We
especially
appreciate
his
no-nonsense
approach
at
problem
handling:
when
we
informed
him
that
my
vegetarian
dish
accidentally
contained
a
piece
of
bacon,
he
immediately
offered
another
dish,
without
having
to
pay
for
my
first
and
replacement
dishes!
No
discussion
whatsoever,
straightforwardly
apologizing
and
offering
a
solution.
We
really
appreciate
this
straightforward
problem
handling
approach!
Making
a
mistake
is
human;
what's
important
is
how
one
handle
the
mistake.
Thank
you,
David!
*
Very
comfortable
(huge)
bed
and
clean
room
What
can
be
improved
about
this
hotel:
*
The
position
of
the
bed
is
awkward:
you
either
have
to
step-over
your
partner
to
get
out
of
the
bed,
or
both
of
you
don't
have
access
to
the
small
night
desk
with
chargers
for
your
phones.
*
The
room
is
very
very
tiny,
and
not
so
functionally
designed:
the
bed
is
too
huge
and
awkwardly
positioned,
the
bathroom
does
not
have
enough
hanger
for
towels,
no
night
desks
for
2
people,
hardly
room
enough
for
luggage,
no
fridge,
no
water
cooker,....
Basically
you
get
a
bed
with
a
room,
more
than
a
room
with
a
bed!
:-)
It's
OK
to
stay
here
alone,
or
if
with
a
partner
only
for
a
short
time,
but
no
way
can
one
stay
here
with
2
people
for
more
than
a
weekend!