1/5 Frank C. 1 year ago on Google
Really
unfair
on
most
of
the
shops,
but
I
couldn't
give
any
rating
to
supervalu
over
my
treatment
by
Supervalu
Raheny.
(July
2021)
L.S.S.
Saw
bottles
of
wine
on
display
for
€9
each,
decided
to
buy
12.
(12*€9=€104,
ok.)
Then
saw
the
same
bottles
in
boxes
beside
display,
picked
up
2,
easier
to
carry.
Went
to
till
and
paid
by
card.
My
mistake,
didn't
pay
proper
attention,
later
noticed
I
was
charged
€144.
(
That's
€36
extra).
Called
back
following
day
and
approached
off
licence
staff,
explained
what
happened,
he
claimed
that
it
was
not
a
mistake
as
the
bar
codes
on
the
boxes
and
the
bottles
are
different.
Although
he
agreed
that
the
bottles
were
€9
each.
People
in
queue
behind
started
laughing.
I
asked
to
see
a
manager,
the
duty
manager
arrived
and
agreed
with
the
staff
member
and
was
adamant
that
I
was
charged
the
correct
price.
He
did
offer
me
a
refund
if
I
returned
the
two
boxes
intact.
I
could
only
return
one
as
I
had
used
the
other
box
as
a
prize
for
golf
society.
So
I
actually
paid
€18
for
a
cardboard
box
to
carry
the
wine,
all
other
shops
supply
a
6
bottle
tray
free
of
charge.
I
contacted
supervalu
customer
service
and
initially
they
appeared
appalled
and
assuerd
me
that
they
would
pass
on
to
relevant
section
to
be
dealt
with.
After
five
further
contacts
and
being
assured
each
time
that
the
manager
would
contact
me,
I'm
still
waiting.
(Over
a
year).
I
emailed
HR
in
the
Raheny
store
and
the
lady
rang
me
the
next
day,
she
seemed
appalled,
and
assured
me
that
she
would
get
"John"
to
call
me.
(9
months).
Clearly
the
manager
in
Supervalu
Raheny
has
no
interest
in
customer
care.
As
a
result
I
have
stopped
using
supervalu
except
for
things
we
run
out
of,
the
bottle
bank
and
the
post
office.
I
buy
my
wine
for
golf
society
outings
elsewhere
and
seem
to
be
getting
better
value,
and
either
a
FREE
carry
tray
or
wine
box.
Supervalu
Raheny
doesn't
share
the
dream
and
I
definitely
didn't
win
at
Supervalu.
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