This is a circus, not a hospital. I have been waiting for Emergency over 18 hours and in this circus I can only give a pill against pain. They served about 50 people on front of me. Some guy was making a joint in the waiting room when they called him he refused to go. In addition, instead of security, to ask him to leave the hospital, the security guard started talking to him, and the guest asked him if he wanted a joint as well. They wanted help, even though he came a few hours after me. Nobody wanted to talk to me. One person with a broken finger left after a few hours and said that he would go privately tomorrow. I have no words how to describe it, I don't know why you pay health contributions when you have to arrange everything privately anyway. After 17 hours, they started distributing pain pills to all patients and said they could go to the GP. It's hard to name people, people who work in the Emergency department. Do whatever you can to avoid this mater hospital. It is sad how the health service works in Ireland 🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲🥲😉😉😉🥲

I am an international student studying in Dublin , was suffering from high fever was not able to sit as well. Then for relief I went to the emergency section of this hospital. I was not in my senses first I went to the reception they didn’t informed me anything about there charges and the time they take for treatment. And just handed over the bill of 380 euros. Then they give me a paracetamol and made me sit for 10 hours and for first 8 hours they just made me wait for my turn and sitting there made my condition more worst. Visiting this place was worst decision of life as they GIVE YOU PUNISHMENT NOT RELIEF for visiting them.

If you need to go to a hospital, do not go to this one. It's unbelievable how patients are treated there. I'm waiting for 10 hours to receive treatment. I went to the front desk and asked if I would be charged if a leave. They told me that I will and they don't know when I'm going to receive treatment. Even though I don't see a doctor, I'll have to pay 380 euros. It's a disgrace. This is the worst hospital I've ever seen. I wish I had read the reviews before.

For me and my issues, I think Mater is great, however, what has let them down is waiting 12 hrs in A&E with my wife, who fell ill in Rome, foolishly my wife decided to forgo the Italian hospitality and their medical offering and return home to mater, the Rome airport staff were much more concerned about her situation than the mater A&E, who kept us so far 13hrs. Persons came and left, names called but left and instead of simply calling another patient, they wait an hour before calling another patient. Not sure what the issues is but it seem somewhat distorted and as I write this message we were promise that my wife would be next five times but at 5:00 am we are still waiting with no possibility of being attended too. We wanted to go private instead but as we had paid 100 euro for the waiting privilege we were foced to wait, and when ask for a r fund we were told it was not possible, so going to mater private was not an option.Mater needs to address this issue as, we could have gone to the private, but instead we waited 13 hrs so far and continue to wait. This is not an emergency service, it's a hang out joint where you come to test your patience. Mater management needs to do better in this department, and I am happy to assist, because so many things could be done far better to remove this waiting period. Too many persons are in the ER for minor issues, which can be dealt with elsewhere or a dedicated doctor nurse combination solving these simple issues. Another section dealing with the incoming issues only. Sitting here observing the chaos makes me feel that mater needs help in organising themselves in this A&E. Hope you take this onboard Karl

DO NOT GO HERE. - Extremely slow services - Your reports/scan documents will be sent to your GP after a month just because the person who carried out the reports is on VACATION. So in a month I should let the tumour grow and prepare for my death bed. - "Do not call here again" is what they say if you beg to send the reports to your GP - ED has pathetic long waiting hours.

I am a Dutch citizen. Ultimately, I had heat exhaustion but was brought to the emergency room as it was paired with chest pains. It was approx 08:30am. It was clear that I was not from Ireland nor living in Ireland. Ladies at the reception were super sweet and compassionate. I had to wait about 30 minutes before being triaged. An ECG was made, some questions asked. I stated I was seeing spots, probably dehydrated and extremely hungry. There was no ABCDE check during triage. I was sent back to the waiting room with nothing but stickers for the ECG on me. No, wait for the doctor, or any form of explanation of what next steps were, or even where in the waiting room to wait. There were multiple doors you could get called from and you could easily miss your cue. The waiting room has hard plastic chairs. The floor is dirty, some of the chairs are dirty, one even had a puddle of something brownish on it. Still unsure what that was. People had been in there for longer than a day. A team of about six to eight security guards walk around there. One of the guards seemed like the only one who actually cared. An older man came, escorted by his son, and was sat waiting for hours. It took forever for him to get triaged. The older man was clearly having trouble breathing and in pain. He moved on to his knees on the floor, staff just walked by. Only one security guard took it up to inform the triage nurses that this man was clearly not OK. He was a man of colour and his face was turning our version of ashen. Another young lady, who presented with symptoms similar to mine was held in the waiting for 18 hours before she could leave. A man had come in, shortly after me, covered in blood. Got triaged, came out still covered. Wasn't cleaned up until he was seen about an hour before I left. Then he got cleaned up, probably received some stitches, bandaid and done. Another man, severe pains due to kidney stones, came in at 1pm and when I was finally discharged at 7:20pm, was still waiting to be seen proper. Kidneystones are notoriously painful, right up there with giving birth. I waited until 3:30pm to be seen by a doctor, absolutely great doc by the way. Only for the doc to tell me the ECG was fine and they wanted to do some blood tests which could take up to three hours for results to come back in. There was a bit of back and forth for testing. All the while, the waiting room was my temporary hang out. I observed a lot and the main thing that stood out was the inefficient system. Medical equipment, beds and so on were outdated. Another thing I observed is that the locals come prepared. Some come in with a bag of food, bottles of drinks and their phone chargers. The doctors/attendings do what they can do, seemingly. I was apparently lucky with the doctor that saw me. I've heard absolute horror stories from people I spoke with. E.g. coming in with a broken jaw and having to wait 12 hours before being seen, after being triaged. Of course not everything is an immediate emergency. However some emergencies are not for a GP. Especially if tests need to be run to get a proper assessment. I was there for little over 11 hours. I ultimately needed rest, electrolytes, food and to cool down. None of that was achieved there. As a tourist, the emergency room was presented as my only option and I needed to make sure I was clear to fly the next day. It would literally have been faster to fly back home, go to the emergency room there and head home to bed.

The emergency department should be called 'waiting for ever' department. You pay 100euros , and you never see a doctor although the nurse has put your name 'on the list'.

The 2 stars are for the lovely lady on the reception desk in a and e, so helpful and friendly. The reason for the poor review is the security. I repeatedly said sorry excuse me sir? Sorry, excuse me?? Hello? While the security man ignored and walked away then shut a fob operated door in my face. The lady at reception went out of her way to help me and I also told her about the rude security guy. (There were addicts nodding off in the waiting room, either wrecked from long waits and or/cocktail of whatever they're on) and when the security guy came back to stand beside the coffee machine, I said to him "I was talking to you, I called you a number of times for help and you ignored me. Only for the nice lady at reception doing your job I wouldn't have got help". He just looked at me, another security guy came stood behind me (I felt intimidated by they're body language) and I did say, it's a disgrace ignoring patients asking for help from security staff meanwhile there's people goofing off right beside you. It's shocking, especially for a person that's experienced trauma in their lives. Security needs sacking, the hospital seems VERY understaffed with health professionals. And the waiting room at times there's no security in sight, other times the 2 or more security guards are not doing their jobs. Pay the staff that work, don't pay the ones that don't that seems fair..?? And it's heart breaking seeing so many elderly people waiting long times, shivering with cold on chairs in waiting room in severe pain. Only for there is a couple of the staff (no security guards I've encountered yet) that are actually working hard at their jobs and going above and beyond to help, I would have complained to a manager. Thank you.

Horrendous experience. 18 hours in a&e... This country should be ashamed of the state of its health system

I am bitter about this hospital. I would rather die than go there again. I've had several experiences there... one worse than the other. They do not respect privacy of patients. I've never seen such things. The secretary loudly asked patients about their religion, relationship status, career and other private information in the waiting room in front of others. I wish I could complain about it but to Whom? Nobody cares! They do not respect patients' time. Every time I had appointments I waste 4-5 hours on a 30 min visit to clinics. Inaccurate adresse is another issue. Even the hospital information staff couldn't recognize the address of the section/room in the appointment letter!! For 1.5 hours I was looking for the doctor's office! I went to ED with severe pain during Xmas and after 3 hours, I had to come back while I was crying due to pain and anger ...They provided zero care. Just an aggressive nurse brutally injured my vein to get a blood test. She also pressed the covid test stick into my nose harshly which made my nose bloody to get the test while I showed them the positive PCR I got 2 days ahead. They send me to a room and said it's not clear when the doctor can see me! I run away from that hell after 3 hours of waiting... around 1 AM I returned home with severe pain but I was satisfied with my decision. They do not communicate effectively and are not trauma-informed at all( if they have ever heard the term!). Really disappointed by everything. Poor Dubliners who have to deal with this system. I read other reviews and it seems the lost thing is medical ethics and human dignity in this system.

Fast triage, but over 8 hours of waiting with a severly swollen ankle. Did get blood pressure taken twice...and blood.... Nobody saw the ankle though.

I’m an inpatient at the moment and I’m very not happy with the experience, I’ve been put in a Coldroom ward The room is freezing i can’t even sleep and when i complain they say there’s nothing they can do, so my concern is that i might even contract pneumonia because they don’t want to move me out of here. I’d rather go die at home than being here, their service is very bad. Some of them can’t even do their job properly They inserted the needle so deep that it damaged my internal veins and I had an internal bleeding and my arm got, i couldn’t even use my arm anymore.

in the emergency room you die of pain and nobody cares. I waited 6 hours with very bad leg pain. I couldn't move them anymore and after 6 hours the nurse comes and tells me that she called me 3 times, then another one comes and says that she called me 5 times at a distance of 5 minutes and I stayed in the chair for 6 hours. . very bad . If you stay at home or go to them, it's the same. A nurse saw me, just took my pulse and said there was nothing she could do to make me wait all night for the doctor! in a hospital there is only one doctor! embarrassing! but for that €100 they sent the receipt twice!

Came in for xrays to confirm no underlying issues with ankle injury. Sent home without results for xray, no crutches, no air cast or something to aid with stabilizing ankle. I've literally had better medical assistance in Africa.

To the 50% of staff within this hospital that do their job, and pick up the workload of the other 50% who are not working, thank you. When patients like myself and my loved ones roll the dice as we go to hospital, praying for someone kind, and upon our visit or stay to, into hospital, we receive you. We are eternally grateful. The two stars are for you. As for the 50% incompetent, lazy, back-biting, dirt bags, who wouldn't be able to maintain a heart and soul if given one, karma is coming.

I have been waiting for 12 hours with severe abdominal pain, new patients are still coming who are seen in front of me, I still hear that they are busy and they do not even know when they will be able to see me. I have never encountered such a lack of professionalism in my life. when I came at 7 am I heard that there are still people here from yesterday !!! something terrible

More than 7 hours waiting in the emergency, I had an allergy and my legs were purple… nurses and staff are also rude… By the end I went back home and went to other hospital. I had to pay a fee of 380 EUROS for WAITING for MORE THAN 7 HOURS and don’t have ANY ASSISTANCE! Do not go there!!

The emergency department is hell. Worse than hell. I went to an out of hours doctor. He sent me to the mater to get checked. Gastrointestinal problems, needed to get tested for bacteria. Make sure it doesn't develop into a more serious like meningitis. I was in the emergency department for 14 hours and I gave up. They don't give you status updates of how long you could be waiting. From the receptionist, to the cleaners, to the nurses/doc all are extremely rude. I honestly don't know why doctors and nurses get put on a pedestal. The waiting room itself is filthy. There was faeces on the soap dispenser in the toilet. The seating area is like a torture chamber. The whole area is more like a prison. Because it's Xmas eve I can't get a doc, pharmacy, GP etc. this was my only option. I just pray nothing develops over the next few days, I had to get antibiotics from family members to tie me over. The government & minster of health need to be sacked. Our health system is 3rd world.

Appalling level of care . My mum went in 3 weeks for a minor op. Had been self isolating since March. She contracted Covid, an eye infection and bed sores...lost her clothes gave her somebody else’s clothes . We were told to stop calling that they were too busy . Shame on you. Like something from the dark ages. Questions need to be asked..

This is the worst hospital I’ve ever visited in my entire life. I came in on an ambulance at 2 am was put into the waiting room for 4.5 hours. I screamed in pain begging for help the entire time I waited to which a doctor came out and yelled at me to stop crying. Another patient waiting literally complained that I wasn’t being helped and I was ignore. I was in such agonizing pain I was convinced I was going to die and was ignored the entire time I was there. Eventually was taking back at 6:30 am no one ever took my vitals or temperature they never gave me a scan and instead just gave me 1500 mg of ibuprofen. This made the pain worse and I was ignored for 2 MORE HOURS SCREAMING IN PAIN. Eventually was given pain meds and felt okay for an hour. The pain came back and no one who talk to me even though I tried to stop nurses to get help I was completely ignored. I eventually felt okay enough to stand up and tried to leave and was told I would be restrained and they refused to let me leave or help me. Eventually the doctor came in at 10 am and said I could leave and they provided me NO INFORMATION on my condition. The doctor were rude, incompetent, and useless.

This morning I went through the worst care situation in my life. I am allergic and have asthma, and I had to go to the hospital because my nose is totally blocked. When the triage attended me, he didn't give the real importance and still spoke to me: - This is a very silly reason for you to come to the hospital at almost 4 o'clock in the morning. After saying this, she asked me what she should do, asked where I lived and said she would give me a pill, because it wasn't necessary for me to have an injection or something like that. And I explained, saying that normally when I had this type of reaction, the doctors would give me an injection because normally pills don't work. Still, she didn't change her mind and just told me to go out and wait to take the medicine. When she called me to take the pill, the doctor was there too, and I explained it again to him, and he told me that I should have taken the medicine before going, and in fact I took it, I took it at 11PM, when it started, but it had no effect. So he insisted and said that just the pill was enough. The moral of the whole story, I told you everything that could happen and no one cared, now it's 11:35 AM, I didn't sleep because the medicine didn't work, I had to take my asthma medicine because I can't breathe properly and I can't buy any other medicine because I can't find the pharmacy open because it's Sunday. Now I'm in this situation not knowing what to do

Cut the top of my thumb off with heavy machinery and arrived at 5pm. Atmosphere was horrific, a lot of rough looking people being escorted in for treatment by security, while you, a normal taxpayer, are left waiting in a room full of people drinking cans of beer and taking tablets. After 3 hours of waiting with my thumb completely destroyed a lady arrived who had cut her finger with a knife was seen immediately? How is that priority over heavy machinery accident? Was finally seen at 3am so overall wait time was 10hrs, would prefer to be able to pay extra to avoid the horrific conditions in the waiting room.

My friend Marina Coelho is there Receiving a poor service, no bath, often without water and without due treatment. I don't recommend this hospital to anyone.

30 hours waiting in the emergency room to get visited by the doctor. Disorganised and inefficient (and rude).

Can a hospital be any worse actually?

Nice staff, I guess - Did not interact much with them. But I was waiting 10 hours in ED to see a doctor for about 5 minutes. I understand that they go after priority but 10 hours waiting is just ridiculous. Never experienced something so unorganized. I am terrified of ever being in need of immediate care and then being sent to that hospital. I saw a woman on crutches leaving the waiting room after 8 hours because she couldn't take the waiting anymore.

A&E - Waited over 16 hours to see a doctor with heart pain, basically you get seated with another bunch of sick people and you all sit and chat in agony. Worst part - the "doctors" don't even know how to do something so basic as TAKING BLOOD, they are inexperienced at best so they just insert the needle as far as it goes without a single care in the world, don't ask you if "it hurts", don't even look at you. They inserted the needle so deep that it damaged my internal veins and I had an internal bleeding and my arm got GREEN, thanks guys!

They need to rename Accident & Emergency as Emergency implies urgent care. I’m into my 12th hour now in A&E and I still haven’t seen a doctor. The HSE have a lot to answer for. The inefficiencies are numerous and obvious yet nothing seems to be done. A simple example would be to colour code the doors in A&E and then use the tannoy system to direct patients to the appropriate colour door rather than roar names from various doors in an L shaped room.

Utterly disgraceful service. You will wait for eternity, about 10h at least and will probably give up and leave yet you will still be charged €100. I came in following birth, had fresh stitches from episiotomy and a less than a week old baby waiting for me to nurse her!!! I was provided no bed to lie on as someone who should not be sitting, was not made an emergency and was not seen by a doctor as I could not leave my breastfed newborn so long without me yet I was still charged €100. Completely and utterly disgraceful and unacceptable. It should be made illegal to treat patients so poorly. Never have I ever had to pay for a service I did NOT receive, and in any other profession that would be illegal!!! Also for first time visiting it is almost impossible to find emergency department, it is shoved somewhere at the back where the entrance to car park is. Emergency department is not clearly marked, visible and accessible. You’re better off treating yourself than going to this hospital as they just want your hard earned taxpayer money whilst drug addicts get everything for free.

Extremely poor service/long wait The worst healthcare service I've ever experienced. Lack of respect and attention to patients is evident. Waiting times of 12 hours for assistance, with people in urgent need of attention. It would be better if they communicated the expected wait times, allowing individuals to decide whether to stay or seek alternative care.

After we were assalted in the street, 40 min waiting the ambulance the garda police brough us. My BF has been bleeding during 3 hours and we continúe Waiting.

I have never met such a horrible person as the nurse in the blood clinic . I understand you may be under pressure but to speak to someone like that is unbelievable .

I have been waiting over six hours in the general waiting area to see a doctor. The first time I came by ambulance as well, I suppose I looked “more urgent” and they only had me wait two hours. I’m specifically requesting not to be brought back here again and somewhere that has more sense of urgency. There are others out here who look even worse than I do. *STUDY ABROAD STUDENTS CHOOSE SOMEWHERE ELSE PLEASE. Being sick in hospital in a foreign place is hard enough without being made to wait extraordinary hours for one doctor.

I'm a tourist from Germany and this was one of the worst experience my entire life. I've been waiting over 12 hours and I still haven't seen a doctor to support me and help me. I cried multiple times feeling helpless. The entire system is organized extremely bad. This shouldn't be legal. It's not human. I am speechless and broken. This prioritizing concept with the patients is ruining a lot.

I am SAI, nurses took my hydrocortisone pills and never returned them. They don't care, you can dye in front of them, they won't give you even a painkiller. Doctors are rude, want to get rid of you as soon as possible, don't care about you. With acute symptoms of poisoning I waited for 9 hours to be seen, never again! Was also diagnosed with anxiety, but it ended up being gastroduodenitis that needs strict diet and treatment. Fabulous doctors, can't say a word about them

The doctors there are amazing, listens to you very patiently, explains everything. Nurses are great, nice, polite, helpful and takes great care. The other stuffs are good too. I have visited their once as out patient and once in emergency. Only downside is their emergency department is really really overloaded so you might need to wait for extended hours(anything between 2-10 hour or more) before getting seen by a doctor. Before that they will triage. Based on what I saw, they do prioritise based on the type of emergency. Once you are in they take great care, perform all required tests to ensure they don't miss anything. In my case I could get out of hospital with absolute peace of mind, that they covered everything, explained everything. The wait can be long and depending on your situation you might go to a different one with lesser wait time, but they have really great stuff, so for me it was worth the wait.

I went to the A&E department on 13th of April 2022 around 11 am because my wife is suffering from painful bacterial infection. A fellow could be in his late 30s or early 40s attended us before we go to register. I am not sure if he is a doctor because by his unprofessional behaviour it is very hard for me believe he is a doctor, so unfriendly and has shown zero interest. I had to escort my wife as she was very weak, no one there had an issue with it but this fellow was all the time at my as* keep saying that I have to leave. When I said about my wife's problem, he literally said 'GOOD' such an as*. He keep saying that I don't have to stay here and they are going to take care of her but I could clearly feel that he is just lying and also by the way expecting that they are going to take care of the patient is a joke. I know the health care system is not so good but after meeting this as* few people in the system are much worst. In case this fellow reading my comment have you ever considered changing your profession because you don't deserve to work in this area.

11h wait for a 10min treatment with no indication of the waiting duration at any time. One patient in the room treated in 10 hours. Triage only intervene once they have mentioned you will be charge 100 euros even if you leave so no possibility to redirect less urgent patients potentially to a less urgent department. Never going again

I was in the hospital many years ago and for some unknown reason the drug addicts got treated first.I had to wait for 5 hours so then I left and was seen in Beaumont hospital within a few minutes.

Staff polite and friendly. Triage was quick. Despite overcrowding and lack of trolleys nurses and doctors very upbeat, friendly and professional.

Just want to say brought my 80 year old num in this morning to get an xray and bloods done and would like to say how well my mum was treated in both departments and how quick everything was done I have to say it's a pleasure to see such amazing kindness and professionalism when the health service seems to get bad publicity constantly thk you so much again for everything you did and keep up the fantastic work

Lot of workplace politics in the support services managers in the hospital

Very bad service in the Mater Metabolic clinic.Such a disgrace.Alison who is the metabolic doctor is a disgrace. Such bad service I received here on the 13th of September.I made a complaint against the service and Alison's behaviour.Was left waiting in the metabolic department for 2 hours with no height or weight taken.After over an hour Alison informed the secretary to send me for bloods so the secretary did Alison's dirty work instead of Alison having the common courtesy to tell me herself she sent the secretary to do that.Not acceptable behaviour and I will be informing the patient services in the Mater Hospital.Alison repeatedly ignored me and walked straight past me numerous times.I was left waiting for 2 hours and the appointment only took 15 minutes. I travelled an hour and a half in to town and an hour and a half out of town to be left waiting 2 hours.I will take great pleasure out of writing a bad review for this clinic.Very badly run and poorly organised.I sent a complaint to the department and they tried to condone Alison's behaviour by claiming they were short staffed.Shame on you Alison and shame on the Metabolic department.

My mother attended A&E today, the staff were amazing, every point of contact treated my mother with respect and patience, the route to treatment was very efficient including a visit to X-ray and one very kind porter brought us refreshments, while we were there all members of staff never stopped looking after patients. Thank you for all the kindness shown to us today.

Very good hospital, very professional and welcoming staff for a stay from 15 to 22 July. The only negative point of my stay was the theft of a 0.4 ct diamond earring during my room change. The staff gave me a box to put my personal belongings in before the operation (which I shouldn't have taken with me but the habit of wearing them made me forget about them). Which I did. When my belongings were brought to my other room, the little box containing everything but not the diamond. And it wasn't the residents of the room who were responsible, as they were allited. And there I am deeply disappointed. But one has to make the best of a bad situation.

I always find this hospital through and efficient. The majority of the staff are so friendly, kind and considerate. I know the medical care is under strain and it’s not the staffs fault, and sometimes the wait is long. I have to mention a staff member that dealt with me when I was there recently. Her name was Louise Brennan,, triage nurse. She was amazing with me. She went above and behind to put me at ease and address my concerns through a very distressing and confusing time. She was kind attentive and really caring. Thank you!

If I could give 0 stars, I would. The A&E has had a total of 6 patients at any given time, and yet I have been here for over 5 hours with no indication of when I will get to see a doctor. People who came in way later than I did have seen doctors and left, but I am told that they have no idea when they can see me. I could have died ten times over, but I decided not to.

The worst hospital in the world!!! The rudest doctors in the world! Emergency care where patients with broken bones or pre-infarct conditions wait for 20 hours and no one offers them help - but they expect to be paid for their services! People faint, cry and beg for help, and nobody cares about those people! I waited for 9 hours with a broken bone and anyone didnt came to take me in - when nurse who received me, came back, while passing next to me,she kicked me in the broken finger and laugh because she found it funny how I screamed in pain, while the other nurse very rudely said that the fact that I've been waiting for almost 10 hours is nothing - because people waiting for 20 hours to receive emergency medical help!!! You have no idea what you're waiting for, how long you have to wait, they don't let you see what they wrote about the degree of urgency of your injury, you have no idea who you are next in line - they literally call 1 patient every hour and that's the health system. 98% of patients give up and go home without medical help!!! That is ilegal, against the law, opposite of Hippocratic Oath and that is more then enought to lose working license and go to jail. Or, maybe the problem is that I am not Irish so I do not deserve medical help.

Good hospital,long waiting hours in emergency department. There today the 7th of March 2020,three hours there today,its a pity they could not be like that 24-7 all the time.I heard them myself today.Get them in as fast as you can,and out in triage. It takes the Corona virus to speed the system up.

Been a patient here for many years. Patient centred and excellent care.

I would like to thank the doctors, nurses and catering staff at the Mater for taking wonderful care of my Dad. This was his second brief stay, since he is on anticoagulants and the possibility of internal bleeding needed to be investigated. Living outside Ireland, l am always worried when l can't be there with him, but l am always confident that he is in the best hands and that everything possible will be done. Great job and keep up the great work!

The worst service for health I’ve ever had. I’ve been waiting for 15 hours just to see a doctor. Also one of the nurses told me that patients go like by the hour they come, but that’s not true. Some people who came after me saw the doctor and went out before me. In conclusion very bad organized and too slow service.

Excellent service, particularly Richard at reception he was amazing, very emphatic and considerate while being totally professional... we really appreciated his help and guidance at a very difficult time

I was panicking, until i spoke on phone to Carol in radiology, as i needed xrays completed on Disc,for follow up with Consultant. So pleasant, reassuring, and professional. THANK YOU i forgot to add young lady who took my xrays was so pleasant.

So today I went to de ED at 5pm because I have high fever and I can't breathe properly. They triaged me at 7pm lmao and now it's 2am and I still haven't seen a doctor even though I'm coughing blood. Oh and there were very VERY loud patients at the waiting room, talking like this is a bar or whatever. Me and my friend complaint to the guards because, honestly, this is an ED not a freaking bar, I need peace, I'm sick lol. Still the guard didn't do anything and he almost throw my friend out of the hospital. Insane.

Both my sister and myself when to the Mater hospital today to see another sisterof ours who was admitted on Thursday. As only one visitor is allowed at A time, I waited in the car However I needed to use the toilet and I went into the hospital to find all toilet's locked.i saw security speaking to some nursing staff and asked about the toilet and was told all bathrooms are locked. A disgrace Disgrace. A busy Dublin hospital.. Disgrace..

Good evening, my name is Roxana, I come to the Mater hospital quite often, but I am very disappointed by some misunderstandings. I have been coming with nose problems for 2 years and I have been diagnosed and treated for asthma 1 and 2. I am admitted to the hospital and I want to be seen by a specialist ENT and it seems that there is no such thing in the whole hospital, neither during the day nor at night. I am very disappointed and dissatisfied

Visited the A+E twice and both times got the greatest care and attention. The doctors and nurses couldn’t have been better. Very thorough. Very caring. Thank you.

Thank you for doing your job and caring for the patients.

I appreciate hospitals come under alot of criticism at times but wanted to share my recent experience. I brought my mam up to accident and emergency on Saturday 15th August and the care she received from everyone was wonderful. I would like to thank in particular Niamh the nurse working that night in the green zone

Nurses are always caring and helpful- thank you x.

I was having procedure there. Staff is so caring, wonderful, human and professional. I didn't feel abandoned for a moment, despite of a long waiting time. Special thanks to ophthalmology unit: dr. Fulcher, Nina, Julie and Catherine. I understand that they are part of the system, which isn't great, but they do their absolute best. The only downside I noticed on the corridors-staff not wearing masks. .

Worst place for Emergency

Wonderful kindness from Emergency staff , doctors, nurses and so many others. very efficient treatment after heavy fall on footpath. I would give them 10 stars if possible. Thank all of you sincerely.

Very good service and supportive to me

Doctors and nurses went above and beyond for me They do a fantastic job under enormous pressure.

All the best you can get...

Staff great Doctor's and nurses very very helpful.

Mostly staff were pleasant and professional.

Most of the staff are very pleasant and welcoming lovely hospital tea coffee & hot food served in cafeteria & cafe's parking is pay & display

I had a surgery yesterday on day surgery unit. I would like to tell thanks a million for my doctor and all the staff. You are brilliant. thank you so much 💖💖💖

My daughter has been brought in 2 consecutive days in a row, for possible blood clot.the medical staff,doctors and nurses were thorough,checked every art and part of her,and thank god it's not a clot.Cannot fault the Mater,excellent work. Linda Smith

I can't really fault them! Super fast and efficient in A&E department. I was ready to stay up till midnight, was in by 11 am and out by 14.30 pm. Took me 3.5hrs to see the doctor, get an xray and quick ultrasound. Thank you!

I got there on 23rd April with really bad looking ankle dislocation and fractures to both ankle and foot. Emergency team did fantastic job. My stay was so smooth, everything well organised. They put my ankle together, cast, X-ray, ct, another x-ray and back home within few hours. 5 star service

I got a very good care from professionals for my cancer treatment .. doctors .. nurses and all staffs .. they are so polite and so kind .. everything they did and care made me feel warm welcome .. thank you so much Master’s hospital 🙏👍❤️

I attend the Maher every month and have been for several years. I spent 3 months there with covid. The care i got was just superb. Fantastic. The nurses were so nice .Everybody was so kind. Helpful. Careing . Professional . All the staff are soo positive. I would like to thank all the staff. Nurses ,doctors , clerical staff, cleaning ladies, consultants , for looking after me . Keep up the good work . Well done to all the staff at the Maher. You are the best ❤️❤️❤️❤️❤️

Had a head injury. Was received for initial consultation after 1.5 hours. Which I would consider good considering that A&E are usually busy. And yes, they were very busy this period. Excellent initial service. I was referred for CT scan and currently waiting for that. But so far good service. This review is for the initial period.

Attended their A&E recently & feared the worst! It was very busy but I was still seen speedily. The necessary XRays were taken & appropriate pain medication prescribed. I have nothing but praise & respect for all the medical staff there! Thank you!

This is an excellent hospital. I was so impressed by the treatment and care I received as a patient who had had an accident whilst visiting Dublin. The standard of cleanliness was very high, all the staff were pleasant and friendly. The doctors and their teams were very professional. Thank you all for for helping me Get on my way to recovery

Well it was a thursday late morning and I was seen in about 25 minutes, followed by an xray which took another half hour at most and this was reviewed 20 minutes later. Friendly and efficient. Suspect that there would be more waiting if it was busier but I was pleasantly surprised with the service.

Got called for a cataract op due to a cancellation. Delighted with my treatment and the kind and caring attention I received from nurses, doctors and porters. Very high levels of skill demonstrated by all staff. Thanks to Bridie, Pamela, Mark, Ken and everyone else that looked after me. Back to get the other eye sorted soon.

My sister was taken to the Mater Hospital for serious health issues about then days ago. Apart from the long wait in the ED, we found incredible people there who do their job with great empathy and professionalism. She spent five days inpatient and the way she was treated and monitored was simply outstanding. We had a previous experience in the same hospital a few years ago and it definitely was a very bad one. However, we couldn't help noticing how the situation has improved over time. The staff we met there has increased in numbers as well as in professionalism. A special thanks to all the neurology department's nurses and doctors who diligently looked after my sister. They didn't leave anything to chance and only discharged her when they were 100% sure she was fine and out of risk. I also want to express my greatest gratitude to the Aid members who took my sister to the ED by ambulance and to the nurses and the doctor who made my sister stay there till the end despite the long tiring wait. All these people are just ANGELS. They are so inspiring, and we could touch first hand these people are there just to accomplish their mission, that is saving human lives. Thank you all from the bottom of my heart for being such heroes.

Incredible service. I got an injury and since the man at the door, the nurse, the x-ray, everybody was really helpful, kind and caring. Strongly recommeconded as an injured tourist . Thanks for all your help. Always be thankful

Whilst visiting Dublin with family. My uncle fall. Took a trip to the hospital. It was the most dirtiest hospital I had the misfortune to visit. I mean really really dirty. Go in with one thing come out with MRSA. Absolutely disgusting horrible hospital.

Try with a shaman, you may be luckier than going to this place. Really bad back pain, not even able to sit down or stay in bed. The wouldn't even do a Xray or MRI.

road from eccles st to accident and emergency room to be added..this is also Road for car park(underground)

Open the hospital, restore it and do NOT cancel any citizens hospital treatment using Sars Cov II as the reason. Its unjustified

Recently was here for appendicitis and was brought via the A&E department. The process was very fast and I was quickly on a ward. The nurses, doctors and theatre staff were extremely warm and friendly and really put me at ease during a very stressful time. Special shout out to the nurses on St Monica's ward, you are the best!

Whilst I was a patient there for a few days they took great care of me and even got a medic to check up on me at home so I thank them a lot for that, well done

It was OK still needed to go into a clinic to get them to put the blood test order trough not much communication between different departments

excellent

Very slow service

Fantastic service from the Mater Public today, especially during the midst of Covid-19. I was very worried about a health concern and was referred by a private out of hours GP service. Upon arrival, I was treated with dignity, respect and courtesy by the treating doctors, nurses, xray personnel, covid tent triage team and especially the medical receptionist/administrator. I received a full blood test, 2 xrays and a thorough examination of the affected area by a very thorough, competent and professional doctor (Dr L Singh) I was also given advice and a prescription and was discharged in time for me to visit a late night pharmacy in the area. The facility was clean, tidy and very well run during this particular visit. There were ample security personnel present in the A&E (despite the low number of attending patients.) These contractors were a reassuring presence and quite helpful too. For example, I entered through the incorrect entrance, and one of the security guards was cheerful and polite when informing me of how to find the temporary A&E entrance (a tent like structure) In all, I was in and out within about 4 hours approximately.

Terrible service , I was scheduled to have an endoscopy with Dr. Barry Kelleher, a lack of respect for me, the exam was scheduled for 2:30 pm I was seen at 5:30 pm and by another doctor who was not Dr. Barry Kelleher! ! ! Very dissatisfied with the service, I spent hours waiting for Dr. Barry Kelleher, who didn't show up. And the nurse punctured my wrong arm vein. 👎

Great hospital the staff where lovely i was so well taken care of after my stroke thank you all there ❤

Not great. Takes forever to answer the phone when calling about a patient. No straight answers when inquiring about a patient. Staff quite rude. (Not all but quite a few) could not recommend this hospital at all.

Nurses and doctors are so helpful as is the receptionist. Very helpful to myself and an old lady that I had with me.

Went here' today to outpatient eye department for my appointment which was for 10 am . Still waiting at 12 pm for a doctor to see me . I got talking to the reception about this and told her that I needed to go and I was waiting over two hours,she apologise and told me that there was only three doctor's on where usually there are six. Elderly people were anxious about the delay too, people were complaining . Won't be back.

Since September last year I have been dialysed and I have to say that I am very grateful for the care I have received, from the head doctor to the nurse, they are professional .. thank you

I was brought here by ambulance April 30th 2022 . Heavy vomiting/fever/temp...basically felt I was going to die .. after about a 30min wait I was given a bed on a room with my own bathroom ..... and immediately put on a drip .. and was givin paracetamol on drip qnd other things such as anti sickness to stop the nonstop regurgitation.. They checked on me regularly both nurses and docs ..... in the end I was sent home after 18hours ....it was severe viral infection I had contracted but they stopped the vomiting and shakes and I was much more comfortable ..... my experience was 5star thanks to all the docs and nurses xx

They deserve 10 out of 10 & a gold star for their professionalism, quality of care, kindness etc. The staff are outstanding! Very high standard of cleanliness and hygiene. Really impressed. (Many thanks)

Visit with my Special Needs Daughter to Metabolic Clinic today. What A Service Nurses.Amazing. No Waiting anywhere. Met. Doctor's Wonderful.thanks Everyone.

Staff are wonderful. Very nice and accommodation is great. No bad experiences any time I've been an in patient. Mental health excellent. Social Work Dept all brilliant. The Mater hospital is excellent.

To whom it concerns! My name is Natalia, I am 38 years old and I am pregnant now, the 24th week. Yesterday the 25th of March I had a chance to get into your hospital at 6:30pm and stay with your specialists till the 7am the next day. I had a terrible pain in my knee, probably it was just a muscle spasm, because the x-ray (which I had been made at 2 am) didn't show anything bad. Thanks a million to the care assistant, because it was the only one person who helped me, she helped with the toilet and just a talking. I understand, that the knee is not a heart, but it was my the most terrible experience in Ireland. I am actually waited for nothing. So be honest, just tell me: "nobody wants to help, go home with your pain, don't torment your belly". Hope you and all your family never used the service of your hospital! Kind regards, be healthy, Natalia!

I have not been to A&E as a patient for many years. When I attended for an injury, to 2 of my right fingers this week, my experience with all staff was extremely positive. After the usual waiting period - which was not their fault - they didn't cause the injury, I found all staff - receptionists, security personnel, nurses and doctors to be understanding, efficient and effective in their care of me.

I went into A&E after a fractured nose. A doctor took me into a provaye room after hours waiting in a hall full of people who obviously had dependency issues only to draw a picture on a piece of paper to show my what I already knew, my nose was fractured and put me back out into the waiting room and left there until the next morning. To add insult to injury, I was charged 100 euro for that.

Had an accident months ago. Feel much better after the continuous appointments post surgery. All of the staff I had interacted with are very helpful. I know there are staff shortages but they did pretty well.

My experience was really positive; I had gastroenteritis and was severely dehydrated, I was about to pass out, I went to Tallaght hospital first and they told me the waiting time would be 21 hours (shocking!!). Nevertheless, I went to The Mater Public and I was seen by the triage nurse after only 5 minutes, she was able to tell I wasn't in a good shape, she gave me a bag straight away and ordered some tests; after the results came back, they gave me some meds to treat my nausea and they made sure I could eat something before I left. I was in and out in about 5 hours.

I was first a little bit afraid because people complain a lot about Irish hospitals, but it was a lovely surprise. Since the registration I was treated very well! I want to thank everyone, in particular Dra Cliona! I wasn’t able to speak because of the infection in my mouth and she was extremely patient and caring. Thank you everyone for helping me in this awful moment of mine.

My Eldery uncle was taken by Ambulance to A&E and what a lovely kind crew they were treated him with such kindness he was assessed and all tests were carried out stayed in A&E overnight wasn't ideal but the kindness and professional care that he received was second to none thank you all for you patience and care and respect for an older person your an amazing bunch of people thank you sincerely Mary Grey

I am writing to convey our gratitude to the male Nurse by the name Matteo(Mathew) AMAU department. A real gentleman was courteous and helpful and went out his way to ensure all our needs were met. Mater hospital should be proud of this true gent. Regards Omar

The worst service I have ever seen in my entire life. I was dying in pain. I had a problem with my surgery, I was traveling, and this rubbish hospital made me wait 15 hours and didn't see me. the employees were super rude, if the person is supposed to die in the screening line... they die, I saw several people fainting and vomiting... feeling very sick. Nobody gives a damn about humans. I'm disappointed! I won't pay for the fare. Why was I not attended to? I went back to the hotel in pain. to try treatment at another hospital the next day! I do not recommend!