1/5 Emma T. 4 years ago on Google
I
would
like
to
show
my
disagreement
with
the
organisation
of
the
tours
of
Gray
Line.
We
booked
and
bought
the
tickets
for
three
day
trip
tours:
Wicklow,
Cliffs
of
Moher
and
the
Giant
Causeway.
The
first
tour
(Wicklow...)
was
fine.
There
were
no
problems.
However,
the
trip
to
the
Cliffs
of
Moher
was
plenty
of
inconvenients.
For
example,
the
bus
was
broken
after
having
visited
the
Burren
and
had
to
wait
for
some
time
while
the
bus
was
being
repaired.
Consequently,
we
could
not
stop
in
the
castle
in
which
it
was
supposed
we
were
going
to
to
take
a
photo.
We
must
highlight
that
the
coach
had
the
air
conditioning
very
high
during
all
the
journey.
Even
if
we
and
many
other
passengers
asked
both
the
tourist
guide
and
the
driver
to
low
it,
they
did
not
do
it
until
nearly
the
end
of
the
tour.
We
found
this
very
unconsidered
as
many
people,
one
of
my
children
included,
were
completed
wet.
Our
child
got
a
cold
and
we
decided
to
cancel
de
next
trip
(Giant
Causeway)
as
that
was
quite
a
long
day
trip
for
a
sick
boy.
We
contacted
the
company
by
telephone
to
do
it
and
somebody
said
that
we
could
switch
it
for
another
trip
but
that
we
wouldn't
have
any
refund.
Therefore,
we
think
that
the
information
given
on
the
Gray
Line
web
is
misleading
as
it
is
said
that
a
trip
can
be
cancelled
without
any
charge
if
it
is
done
24
in
advance.
After
this
conversation,
we
went
to
a
Gray
Line
information
point
where
there
was
a
lady
who
told
us
to
go
to
another
information
point
because
she
did
not
know
how
to
make
the
changes
we
had
suggested.
Once
we
had
arrived
at
that
other
information
point,
we
were
said
that
we
could
change
the
Giant
Causeway
trip
with
another
one
but
the
truth
is
that
there
were
only
vacancies
to
go
to
Malahide
castle.
We
were
not
completely
agree
with
that
because
it
was
obviously
much
cheaper
than
the
Giant
Causeway
trip.
We
suggested
to
book
another
trip,
apart
from
the
Malahide
one,
(to
Newgrange...)
for
two
friends
who
live
in
Dublin
for
another
day
but
the
person
in
charge
said
that
this
was
not
possible.
We
consider
that
this
has
not
been
fair
at
all
because
we
lost
quite
a
lot
of
money.
Another
solution
should
have
been
given:
a
refund
or
something
else
really
equivalent.
We
would
not
recommend
Gray
Line...
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