Petworld Dublin Santry image

Petworld Dublin Santry

Pet store

👍👍 Absolutely amazing customer service, I went in today as I adopted a rabbit, I didn't get the guys name but he was so helpful, he gave me so much great advise and I purchased a few bits. I will definitely be back and would highly recommend. People often mention staff, helpful, great, shop,


Address

Omni Park Shopping Centre, Swords Rd, Whitehall, Dublin 9, Ireland

Website

petworlddirect.ie

Contact

+353 1 842 9401

Rating on Google Maps

4.40 (244 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 10 am to 6 pm
  • Monday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: staff (17) helpful (6) great (6) shop (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 T O. 3 years ago on Google
    Absolutely amazing customer service, I went in today as I adopted a rabbit, I didn't get the guys name but he was so helpful, he gave me so much great advise and I purchased a few bits. I will definitely be back and would highly recommend.
    2 people found this review helpful 👍

  • 5/5 carl h. 3 years ago on Google
    Pleasant staff and great products! ("No animals were harmed in making this photo😃)
    2 people found this review helpful 👍

  • 2/5 jordan s. 2 years ago on Google
    Was very shocked to see so many changes made to my favourite dog shop I found it to be very sterile and cold more like a factory, many of the lovely staff who were very happy with lovely banter now seems to be very withdrawn, quiet and unhappy. Not sure if I would be happy to continue shopping here anymore. Not digging the vibe anymore. Pity :(
    1 person found this review helpful 👍

  • 2/5 Claire H. 11 months ago on Google
    I went to purchase my dog food. Only two bags of it on the shelf. When I brought it to the checkout I noticed a hole in the bag and no vacuum on the bag. I notified the cashier and he put it aside and went to get me another bag. When I brought it to the car I noticed again a hole in the bag. I brought it back into the store and noticed that the prior torn bag was back on the shelf with tape over it. I noticed other bags taped on the shelf too. I asked a different member of staff why so many bags torn and she said it’s from delivery but honestly it looked like a rat or mouse had eaten through the bags. The holes did not look like a direct tear more like from an animal. It annoyed me when she expected me to take the torn bag despite it not being fresh and possibly contaminated. Spending €70 on damaged goods. No thanks! Won’t be shopping here again obviously something going on with all the food bags damaged. If it is from delivery they should be returning it to the suppliers not selling damaged goods at full price
    1 person found this review helpful 👍

  • 5/5 Sean C. 3 years ago on Google
    The staff are always very helpful and knowledgeable. I used to shop in an different shop, but I went in one day and one of the guys there got talking to me. He helped me find a dog food that would better suit my dog (who had a grain allergy) and since then, he's been a much healthier dog. It was only a small thing, but he took the time and was more than happy to help. I always go back as a result.
    1 person found this review helpful 👍

  • 3/5 Simi A. 2 years ago on Google
    We went to buy fish and fish tank, the man in the shop is very helpful and explained how to start
    1 person found this review helpful 👍

  • 5/5 S. D. 1 year ago on Google
    Some great doggie items in this store. Well laid out premises and knowlegable staff. The dry food range is Fabolous and reasonably priced. 🐕🐾🐶
    1 person found this review helpful 👍

  • 5/5 Barry B. 1 year ago on Google
    Our go-to place for our bunnies. Customer service is excellent, and the staff members are very knowledgeable and friendly.
    1 person found this review helpful 👍

  • 5/5 Carl B. 7 months ago on Google
    Lovely staff grate for fish so cheap

  • 5/5 Audrey B. 8 months ago on Google
    Staff couldn't be nicer, extremely helpful, friendly and informative.

  • 5/5 Daniel B. 5 months ago on Google
    Had a problem that was not their fault but the delivery company, and they contact me to apologise and resent the order. I was very satisfied with their effort to sort it out!

  • 5/5 celene d. 1 year ago on Google
    Great service and advice about a change in dog food always Great to deal with

  • 5/5 Pauline K. 1 year ago on Google
    Great store, lovely staff, knowledgeable and experienced. I’ve been coming to this shop for 20 years and never had a bad experience. Good value and offer a loyalty card to customers.

  • 1/5 Shaun K. 1 year ago on Google
    Over priced This place is more expensive than all the other pet shops Like a significantly more expensive

  • 5/5 Aditya V. 1 year ago on Google
    Staff is nice. Selection for pets stuff is great

  • 5/5 Celine M. 1 year ago on Google
    Friendly staff. Very spacious store. Good deals

  • 5/5 Nicolas M. 1 year ago on Google
    Got what I need at a reasonable price. Petworld also got a loyalty program to keep shopping at their chain. I just wish my pets wouldn't have expensive taste...

  • 1/5 Christine D. 1 year ago on Google
    Stopped selling frozen chicks and mice so i will not bother shopping here ,pity the staff are fantastic!

  • 5/5 Ken John J B. 4 years ago on Google
    These guys love all things animals and are ready to help. My dog Teddy will not pass it he has to go in even when I'm not buying the staff know but give Teddy the time and give him treats

  • 5/5 Elaine E. 2 years ago on Google
    Friendly staff and a good selection of products you can't get in larger stores. Later opening is great too.

  • 5/5 glen m. 2 years ago on Google
    Very helpful staff. Very well equipped; lots of variety. Safe and friendly. Bring your dawg!

  • 3/5 anne s. 2 years ago on Google
    Ive shopped here for years, it was always a welcoming enviornment but lately it has lost its personal feel, and it feels more like a cold franchise. Glad to see one or two old friendly familiar staff on the odd day though, so didn't want to give just 1 star

  • 5/5 Sandra O. 2 years ago on Google
    My favorite pet shop in Dublin staff are interested friendly and care, not a bit conglomerate actually remember the orders and pet great staff

  • 5/5 raymond h. 2 years ago on Google
    Yes I got everything I needed sales assistant was very helpful.

  • 5/5 Seagull Over D. 2 years ago on Google
    Always Freindly staff and their Nice N Natural Dog food is top quality plus its 100% Irish. Supporting Irish Jobs


Call +353 1 842 9401 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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