Therapie Clinic - Molesworth Place image

Therapie Clinic - Molesworth Place

Beauty salon Skin care clinic Laser hair removal service

One of the Most Reviewed Beauty salons in Dublin


Address

8-9 Molesworth Pl, Dublin, D02 W260, Ireland

Website

www.therapieclinic.com

Contact

+353 1 223 8180

Rating on Google Maps

4.80 (1.2K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 9 am to 6 pm
  • Monday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: treatment (27) clinic (22) results (22) laser (19) recommend (17) treatments (15) great (15) hair (15) therapist (14) staff (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dayana L. 1 year ago on Google
    I am writing this review about the treatment received at Therapie Clinic and the manager at the clinic located on 8-9 Molesworth Pl, Dublin 2, D02 W260. On November 27th, I went to my Exilis session at Therapie Clinic. The therapist with me was really unexperienced and you could notice. Since the beginning of the session, I let her know I had two areas to treat. When she finished one area, after having already applied the equipment in a very hot temperature and almost having burnt my leg, and obviously not knowing what she was doing, she said there was only one area to treat. I insisted that I paid for 2 areas, and I would like to have the same treatment as in other sessions. She had to leave the room twice until she was convinced she should do a second area. I asked her if I could talk to someone else, but she didn't allow me. After the session, I started a complaint at the counter. How come is it possible for this person to be working there? How are these professionals trained? One previous therapist was also very poor in terms of knowing what she was doing. And I asked to be assigned to a specific therapist, which was the best one I could have on this course of sessions. They said the manager would call me the next day, at 9.30, to rebook my sessions and talk about my last one. The next day nobody called me. I called the central and made a complaint about the treatment, and described everything that happened. They were able to have the manager call me after a couple of hours. On the phone, she told me she would see what it was possible to do and would get back to me, besides rebooking my sessions. She never came back to me. After 3 weeks, and with my last session done, I wanted to talk to her. I let her staff know since I arrived at the clinic. They told me she was in a meeting. One hour and a half later, after my session, she was still in a meeting. She said she didn't want to be interrupted by me and that I should wait 6 weeks to evaluate the results and then take it from there. I didn't agree and wanted to talk to her. During all the time, the therapist who attended me was mediating the conversation between me and her, making faces like it was a funny event. After insisting, the manager came to me. She told me she didn't have any reason to get back to me, and I should wait for my review in 6 weeks. She said if I was not happy, I should go for a treatment somewhere else. She blamed me for changing the therapist's position, as I complained about her. She said she stood by her staff and she didn't care about what I thought. She said it was unfair of me complaining, even though she was not there in the room with me and the therapist. I cannot imagine, at my own work, any manager talking to the customer the way she did. I was surprised with her lack of compromise, her level of aggressiveness and carelessness about the client. She made me wait, telling she was in a meeting and for her standards it was unacceptable to interrupt it because of a client. But for her standards it was acceptable to blame me for the changes on her staff - which she reinforced when I told her not to put the lack of training of her staff on my account. Honestly, I see that the lack of professionalism in this clinic comes from the leadership. Indeed, next time, I will follow her advice, and let my friends know about it and let a public review about her, her staff and the clinic - since I would not like to see more people receiving that kind of consideration (or lack of it). Instead of a proper treatment, I got something else: I feel stressed, that nobody at this clinic takes me seriously and that I wasted my time and money. Regarding waiting for my results, I do not agree. My reason is very simply understandable: the results are influenced by the kind of treatment received. If we get better treatment, we get better results. So, this should not be a reason for not giving me compensation for my treatment on November 27th. On the top of that, the manager sent me an email of her peer, so that I could complain about her, like I was a fool.
    14 people found this review helpful 👍

  • 3/5 Cassandra W. 1 year ago on Google
    It’s a good service, but they are very pushy in trying to get you to buy products or get additional treatments. The girls are so lovely but I think they are pressured to make sales as every time I’m there they are trying to convince me to buy something else. To be honest, it puts me off doing more and I wish they took a less pushy approach. The results of my services have been good though so I would still recommend!
    6 people found this review helpful 👍

  • 2/5 Fifi B. 1 year ago on Google
    I had always had a great experience in this branch and I always chose Mia Kilbride as my therapist she was always great with her service as well as customer service skills. I have not been able to get appointments with her for a few months now and when I went the last time i didn't get the therapist I had chosen, instead I was attended by Bobbie who rather than believing me about my courses left me to confirm details and afterwards carried out a quick haphazard job just to finish the appointment in time. Was also very disappointed with the way I was addressed by the staff as I was leaving the branch as well, it seems covid caused the good staff to leave and find better opportunities. I was also previously told in the appointment before my last one that I had 8 sessions left but in the last one told I only had about 6 or 4, I believe there might have been some foul play. They should update their app to accurately tell us how many sessions we have of each course we purchase.
    5 people found this review helpful 👍

  • 4/5 Laura M. 1 year ago on Google
    I have had several treatments done at this clinic: hair laser removal, microneedling and exilis. The service of each therapist is fantastic but I do feel that sometimes they are a bit too pushy when it comes to selling products, which makes me feel a bit uncomfortable. If I say no, it's no, there's no need to continue asking. There's been times I have walked away with the products they were so eager to sell but I haven't used as I bought them as I felt obligated to, not because I wanted. Products that are there on my shelf and the feeling of having been tricked, which is not very nice. I'd come back though because of pricing and their availability
    3 people found this review helpful 👍

  • 1/5 Gaia M. 2 years ago on Google
    I have been a client for 5 years and today it was my last time there even if I still have a treatment left. I have been there twice in this week and the LACK OF HYGIENE in this place is unbelievable. It's unacceptable, the floor was extremely dirty (Shoe marks, soil, hair, dust. It's was days that that floor wasn't clean - I have been in the same room a week before and same condition), the bed was full of dust and dirt and on the tails on the wall there was residuals of shaved hair, makep and dust. I was disgusted. I flagged this at the reception, but they couldn't care less.Also I have requested several times to be treated by senior therapist and again today I had a treatment by a therapist with less than one month experience - she was kind and polite, but let's see the results. Never again!!
    2 people found this review helpful 👍

  • 1/5 Bel 5 months ago on Google
    I personally wouldn't recommend Therapie for any skin related treatments. Over 200 euro was spent on a package deal for facials. During my treatment I was informed that in order to see results I would have to buy an entire (Therapie owned) skincare range to use alongside my treatments. I was also informed towards the end of these treatments that to see "real" results I'd have to book ANOTHER course of facials. My therapist mentioned this so many times that during my treatment I felt uncomfortable. I had to flat out say no, as I had already spent so much money. How are you telling me I'm not going to get any results when I have already spent 200+ in your clinic? At the till my therapist rang me up for over 600 euro more which I obviously did not pay. Little to nothing was asked about my current skincare routine, my skin type, my lifestyle etc before the treatment commenced. It really seemed like a bandage treatment, with staff trained to UPSELL constantly.
    2 people found this review helpful 👍

  • 1/5 Alyna A. 1 year ago on Google
    Unfortunately I didn’t have the best experience, spent thousands for laser hair removal and it took forever to see results, in some areas I actually haven’t got any hair reduction. I then went to a different clinic and seen great results right away! I won’t be going back.
    2 people found this review helpful 👍

  • 1/5 Julia K. 1 year ago on Google
    I’ve been doing laser treatment (2 areas) over the past year, I STILL HAVE A LOT OF HAIR!!! I had a review with an Asian lady to check up my situation, she was so rude, she snapped at me and she was like yeah it’s your fault you don’t shave properly (which I disagree with) .. she didn’t care at all, she didn’t add a note to my name or anything to get more focused treatment. I had 12 sessions bikini and underarm, when my constant cares and takes time hair reduces, other times when I don’t feel pain in the treatment and it’s so fast, hair grows again so quickly!! Usually my eyes are covered and I started to suspect some of the consultants don’t pass the laser on all areas. The ladies at the reception are always nice and I am very happy to deal with them. Also, last time I had a caring Brazilian consultant, she passed over all areas patiently. Apart from that, I spent so much money on the laser, exposed my body to these waves, and at the end no results.
    2 people found this review helpful 👍

  • 5/5 Shauna O. 2 years ago on Google
    I was in to purchase some treatments as a present, met a lovely lady named Emilie and she was an absolute pleasure. Spoke to me so I could understand everything she was talking about. She recommended some products as an add on which I 100% agreed with! Absolute angel 🤩 You need more girls like her!
    1 person found this review helpful 👍

  • 5/5 Deirdre D. 5 months ago on Google
    The deals are great, but it’s the therapists you go for. I have had Cristina P for my laser hair removal and she’s truly excellent. She’s so warm and puts you at ease, and is really careful and thorough with her work. I’m delighted with the sessions with her and couldn’t recommend her enough. Ask for Cristina P!
    1 person found this review helpful 👍

  • 5/5 Fionnuala S. 5 months ago on Google
    I had my 4th session of laser hair removal today with Cristina P at Molesworth St clinic and I couldn't recommend her enough. Cristina is a professional who is really thorough in what she does. She will adjust her work to your needs and work through any concerns you might have with patience. I am absolutely delighted with my results so far and will continue to go back to see her for my future sessions!
    1 person found this review helpful 👍

  • 2/5 Mairead C. 1 year ago on Google
    Very pushy. Had a facial and didn't end up having the facial I booked. The skin specialist thought it wouldn't suit my skin which is fair enough. Throughout the facial it was a hard sell to buy products. Not relaxing at all. At the end of my treatment she tried to book me in for a course of 6 treatments and get me to buy over €300 worth of product. I felt severely pressured and very awkward. I obviously didn't make the purchase and I won't be going back. The results of the facial were nice but the overall experience was uncomfortable.
    1 person found this review helpful 👍

  • 5/5 Shona M. 1 year ago on Google
    I visited the Molesworth street Clinic for some skin treatments and Christina was my therapist. I found her very friendly and knowledgeable- answering any questions I had. Would highly recommend!

  • 5/5 Ciara O. 6 months ago on Google
    Beautiful clinic. Can't recommend Karen enough. Have had a couple of treatments now with her. Always made feel very comfortable. Lovely girl. Highly recommend. See you soon Karen x

  • 5/5 Aisling M. 1 year ago on Google
    Thanks so much to Gillian for helping me over the last few months. I am so happy with my coolsculpting treatments. Thank you for making the process so easy and for being so helpful. Gillian is so friendly and professional. I would definitely recommend her and the coolsculpting treatment to anyone.

  • 5/5 Damien g. 1 year ago on Google
    Treatments have been excellent the results after 6 treatments are amazing thanks to lovely kerrie Ann for everything super nice friendly helpful excellent at her job would highly recommend her and your clinic Christina

  • 1/5 Beth D. 1 year ago on Google
    I wouldn't even give these people one star, I am so disappointed in the way I got the call on the phone, unprofessional, I booked the appointment anyway! Then a few days later to be told that the day I booked my appointment is now fully booked, now I took the day off to come the whole way from north to get my treatment, its not great at all & only I ho to the newry one which the are all amazing, I would be put off otherwise! Honestly not recommend, not even a sorry they messed up the appointment nothing! Just horrible!

  • 5/5 Kate D. 5 months ago on Google
    Im currently doing the course of the laser hair removal with Paula and she is absolutely fantastic! Always professional and helpful. She is caring and knowledgeable about her work and that makes me feel safe. Definitely recommend her!

  • 5/5 Victoria V. 4 months ago on Google
    Today I had an appointment with Ana Savan and we did a salicylic peeling for my face! I want to thank her and to say that I recommend her to everyone if they are looking for an excellent result and appreciate a real professional! I felt very looked after! Looking forward for my next appointments with her! Thank you Ana!♥️

  • 5/5 Arizza B. 5 months ago on Google
    Christina is such a great skin specialist to have! She is very knowledgeable and explains thoroughly each step of the procedure for you the have a wide understanding of what to expect for the entire treatment. She is very reassuring to her client.She answers any questions I had about the procedure scientifically and experience based. I will surely come back to Therapie Clinic because of her.

  • 5/5 Clíona O' S. 6 months ago on Google
    I just had a laser hair removal treatment with Ana in the Molesworth street therapie clinic. She was very kind, patient and knowledgeable. I would highly recommend her for treatments. I was also speaking with Lori who was also very nice and helpful. A great experience as always in this clinic.

  • 5/5 Estefania L. 2 years ago on Google
    Service here is top notch and Shauna is the BEST lovely person; she walked me through everything and a pleasure to talk to, very easy going and approachable; she take the time so that you can be relax during the treatment. Looking forward to my next appointment! Also getting great results🤩 after few laser hair removal sessions.

  • 5/5 Alice Kennedy R. 2 years ago on Google
    Very helpful and friendly staff. I was greeted on arrival & all safety measures were in place at all times.I had my first laser session with Ciara Spreadborough, she was wonderful & ensured to make the whole experience as natural as possible & explained everything in-depth. The whole experience was very positive and i am excited to return & start seeing the results, i wish i started it sooner! thank you all again especially to Ciara, keep up the good work!

  • 5/5 Mary D. 2 years ago on Google
    Very helpful and friendly staff. I had My 5th treatment on my legs bikini and underarms today and the reduction is very successful. Very reasonably priced so happy I got started!

  • 5/5 Rachel O. 2 years ago on Google
    Have been going to therapie now a year and loving the results! Staff are so friendly and thorough!

  • 5/5 Alexandra Mia R. 2 years ago on Google
    Fabulous team, products, service and results! I was amazed from the technology and products they use, thank you especially to Emma, she did an amazing job & consultancy!

  • 5/5 edel q. 2 years ago on Google
    Been going to Aoife in Molesworth street for the past 2years and never have I had a bad experience. She is so professional and any questions I have she puts me at ease straight away. I look forward to going in and can’t wait to continue my treatments

  • 5/5 juliana p. 2 years ago on Google
    Could not recommend this clinic enough, all staff are lovely but specially recommended laser therapist Evany. Made me feel so at ease!

  • 3/5 Grace 2 years ago on Google
    Love the one in Malahide and the staff here are so lovely. Really could do with a coat rack and something more comfortable then a wooden slab of a bench, signage indicating which of the many doors is the toilet. Might sound like champagne problems but when you pay prices that you do in the clinic, I think it's justified! Staff are ao friendly though ans the Facial laser is a great service so will definitely still use the company. This is just my least favourite clinic so far.

  • 2/5 Esraa A. 2 years ago on Google
    3 stars for how everyone is very nice. However, one star for the laser hair removal. 9 sessions done. Last one three months ago and now back like I have not done even one.

  • 5/5 iiStafford 2 years ago on Google
    I am writing this review to say a huge thank you to all the team at thérapie. But most of all to my laser specialist on the day Ciara Spreadborough. From meeting her in the waiting room to the end of the treatment she was respectful and professional and treated her work with discipline and care. Would highly recommend this clinic to anyone in the surrounding areas, or even further afield. Really enjoyed the set of products I purchased for my aftercare. Looking forward to coming back in 6 weeks. I also immediately rebooked Ciara for my returning visit, and will be doing so for the duration of my returns. Thank you sincerely Matthew S.

  • 5/5 Roisin D. 1 year ago on Google
    Thank you Gillian for my body consultation and treatment plan. I have seen amazing results already! My skin has been the best it has ever been! Would definitely recommend Gillian for any skin care queries.

  • 5/5 megan b. 2 years ago on Google
    I get my laser done with Aoife Best in the Molesworth street clinic. I always feel so comfortable and well looked after with Aoife. She is very professional and extremely friendly, goes through any questions or worries I have and makes sure I am happy with my treatments each time. I look forward to every visit!

  • 5/5 Salma S. 1 year ago on Google
    I visited Therapie clinic on South William street for my first Botox appointment. I was greeted by the friendly smiles from Fiona and Laura at the front desk, they were very approachable and happy too answer any questions I had. I then met with Dr Camilla and she was amazing! She explained the procedure to me and listened too what my concerns were. She was very patient and friendly and the procedure itself only took a few minutes almost pain free. I couldn’t off been happier with how it went and I just knew I was in great hands. I cannot wait too book my next appointment. Thanks- sally

  • 5/5 Emma Y. 2 years ago on Google
    I’ve gotten six sessions in Therapie so far and they have been excellent. The staff have been extremely helpful and make me feel very relaxed. Great value for money and great service!

  • 5/5 Ruby M. 1 year ago on Google
    Super friendly and professional, really attentive I have been many times over the last year and I love it, will definitely be going back for other treatments as all the team are really knowledgeable and make you feel so at ease

  • 5/5 Regina V. 1 year ago on Google
    Great place to go for laser hair removal! Everyone is super friendly, helpful and very knowledgeable. Price is great and they have great offers on all the time.

  • 5/5 A Google U. 1 year ago on Google
    Nadine was so great! I had previously not had great results with laser hair but she really listened to me and made sure that I would get results this time and made me feel completely comfortable about it! She is so thorough with her work and makes you feel really comfortable and always checks in to see how you’re doing. I’ll definitely be coming back to Nadine! Thanks Nadine x

  • 5/5 meghan k. 1 year ago on Google
    I have been a customer of therapie clinic for about 8 years now. I am always so happy with my experience. They excel in professionalism. Mia made me feel very comfortable. 10/10 from me.

  • 5/5 Alana K. 1 year ago on Google
    Such a good experience in this clinic. Couldn’t recommend more! I was with Chloe for my laser treatment and she was so helpful and professional. I felt so comfortable and the clinic was super clean. Will definitely be returning.


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