Follow up on last review 6 months later and they've some how got worse. Doctors are fine if/when you can see one but the reception staff are absolutely terrible I don't even get why they're there if they don't want to help people and treat people right

I don’t want to place a negative review but this surgery just won’t learn with their reception staff, one simple click of a button to send my husbands prescription and they make you go in to the surgery, makes no sense. I have spoken to the staff before about this and they just will not help. The length of the recording when you call is that long you can take a nap in between, the way they make it clear they won’t tolerate aggressive behaviour but they think it’s acceptable to be abrupt on the phone. Well maybe joe bloggs won’t accept abruptness from drs receptions. Drs you need to find warm and welcoming staff who will go that extra mile.

Dr. Rigby - respectful,professional,helpful. Receptionists - one always nice and willing to help out,rest obnoxious,bad attitude.,it's like they hate work and patients. .. You don't appreciate job - quit, leave spot for someone who wish to get employment,someone who will treat us like human beings..

Bad gp, never give you an appoinments not even for kids, tell you to call early but than either they dont pick up the ph or put line on hold.

Terrible place been with them since i was young always good the last 5 ish yrs you cant get an appointment to save your life every time you phone up call back later then they are shut embarrassment

Doctors are great. Receptionists trigger my anxiety. Been at this doctors since I was born. Growing up I loved the receptionists! Always smiling and doing what they can for us. Now? Prepared for them to be rude. Talk Down on you. Make you feel like a time waster and so on. I understand their job must be stressful, but their customer service is appalling and they do not need to talk to every patient the way they do! They are not the doctors. In all due respect we don't wanna speak with them about our issues, and their attitude... its sad. I have many years of bad experiences from around 18 years old. But my most recent ones would be: Blood test about Nov, receptionists gave me results. Didn't ask if I wanted a follow up appt to further investigate my still on-going problems which is many, now because I cba getting them checked out and am just gonna ask for my medical files to find a pattern myself. I know there is one (I'm always in some sort of physical pain). Called up in Feb for some levocetrizine as I have severe hay-fever and it's good to 'get it in my system early'. Receptionist told me 'we don't prescibe hay-fever tablets you get them over the counter', and I had to literally explain that over the counter do not work for me. One doesn't even touch the side and cetrezine knocks me out bad! I literally have seasonal asthma it's that bad. Called up in April with Rib pain near my chest. Got told to call back 'another time'. Spoke to 111 who took it more seriously and made me go to A&E. Anyway that's still ongoing pain that isn't what A&E initially said as it should have gone by now. And today I called up again, for a repeat of Levocetrizine. Receptionist again left me feeling uncomfortable. Said 'we don't do prescriptions over the phone '.. I said automatically and confused 'oh, that's strange?-' without giving me chance to explain she quickly went into fight mode 'it's not strange we haven't been doing this for the 30 years we've been around'. I proceeded to explain about the fact I've got them over thenphone the last year. She says 'oh that was because of covid, we've got to move past that now'. As if I'm meant to know they've changed their policies? I get no communications. I work full time and am also self employed alongside it and I barely get time to read an article nevermind look on the website. I'm not a mind reader and it just made me realise how poor the customer service has gone. Receptionists aren't doctors... and their behaviour is just so sad!! My anxiety increases when I have to speak with them and something seriously needs to change. Their ETHOS is out the window, lack of care, lack of compassion. I also highly doubt PALS would listen. No one needs sacking, they just need a lesson or 10 in customer service and compassion because believe it or not.. we all don't wanna argue the toss and just want answers. So yeah, if you wanna use this doctors thats fine because I cannot fault the doctors at all I love them. They're so helpful when you can finally get through to one, but good luck getting past the receptionists especially if you have anxiety. They don't care, it feels strongly.

With the exception of one doctor, Cross Street Health Centre is extremely neglectful of its patients. The removal of online booking during the pandemic makes booking an appointment inaccessible as I can't retain important information over the phone.

Rude reception staff especially someone called Sharon who refuses to make appointments for you when you request to speak to a doctor. Very dismissive of your requirements

WENT WITH TEAR BICEPS AND AGONISING PAIN,LADY AT THE DESK DIDN'T EVEN TRY TO ASK DOCTOR IF HE COULD SEE ME AS EMERGENCY..NO APPOINTMENT,NO HELP BUT WHEN YOU TRY TO MAKE AN APPOINTMENT IN THE MORNING,THEY WON'T PICK UP THE PHONE..THEN I RECEIVE SMS' - HOW LIKELY'D I RECOMMEND SURGERY TO FRIEND OR THOSE LETTERS-JOKES-HOW CAN WE IMPROVE SERVICE - TRY WITH EMPATHY AND BASIC HUMANITY. THAT LADY THIS MORNING LIKE PROGRAMMED ROBOT! IF SHE COULD SHE WOULD TELL ME - I HATE MY LIFE BUT IN HERE IM IN THE POSITION OF POWER,IM NOT GOING TO HELP YOU AND THERE'S ABSOLUTELY NOTHING YOU CAN DO ABOUT IT!

0 star if I could, no appointments left after only being open half an hour, being told to call back when I’m at work and not really willing to assist. Avoid like the plague… receptionists sharp speaking and not really interested just there for a pay cheque, not to mention having to sit there on your phone clicking redial to actually get through.. complete and utter joke of a doctors surgery

Can't book appointment. Called over 100 times and no one is picking. Reception staffs not friendly on the phone. Dr Wakil is very good, nice and helpful.

friendly staff on phone dr cox was amazing,shame she retired always looked after my family. currect drs seem nice too. not sure why above review is 1 star and not even botherd to say why. great practioners

Why when you finally get through on the telephone are the receptionists so sharp speaking to you when you don’t know protocol on ordering prescriptions if I could mind read I wouldn’t need advice & don’t appreciate being spoken to in that manner 😡😡😡

Just awful. Can call 24/7 no one will pick up the phone. Can email and response will come 4 days later. When finally someone gets back to you, they shout at you. Maybe theses all women's are on period 24/7 but Asian looking doctor it's really nice. Btw we moving out from this joke place.

I'd give no points if possible can never get appointment.They rude and unhelpful

50 minutes wait for nurse and at the end left the surgery because still not sure how long is more wait and receptionist giving health advice. It’s a joke

I've always received great service from this surgery. Given the demands on the NHS right now I feel blessed to be able to access healthcare in the appropriate ways. Repeat prescriptions done online, sent to pharmacy- time saving! Non urgent enquires can be logged online and GP calls back within 48 (working) hours- great hassel free way to access non urgent care Urgent care- Calling at 8am is always a pain BUT each time I have called for help the receptionists have always tried their best to accommodate our needs.

No waiting, plenty of receptionists,some are helpful, overall a good doctors with great services & a pharmacy.

Just to be good but now said I have 30 days to find a new practice because of my being out of location I haven't moved in three years just wish they'd tell the truth

The worst doctors in Dudley you can never get appointment and never through on the phone and when you get through all the appointments have gone .

Absolutely disgraceful attitude from the doctor and the reception staff.

Cannot see a doctor. Telephone calls only. What good is that to someone with a hearing problem.