I called for an appointment and was told they would come for the consultation at 8am. at 8 in the consultation hour “next appointment in 3 months sry!” absolutely unprofessional

My daughter had knee surgery here. Follow-up care from the spine surgeon. Reiner Commerz has nothing to do with sensible patient care. No report received to date. I requested a certificate for additional insurance several times by phone and nothing for three weeks. No response via email either. Hard to reach by phone. A star is definitely well-intentioned. That's not how you treat patients.

Thank you very much for the great support before and after the operation on my shoulder, I was treated very well by Dr Hofmeier and his team. Dr hofmeier always took time for me, I give so many stars, he deserves them. Thanks again. Greetings D.wolf-köster

(Translated by Google) Can't recommend the clinic. The discharge report came only after several requests and I had to go there in person to hear that it was not signed and that I should come back later (although discussed differently on the phone). But the bill came much earlier and the agreements were not kept. "We never have problems with private insurances with the billing", one should not rely on this statement and put everything in writing. I was told to contact my insurance company directly, which never happened: in the end I had to take care of everything and pay extra. (Original) Kann die Klinik nicht empfehlen. Entlassungsbericht kam erst nach mehrmaliger Anfrage und ich musste persönlich hinfahren um dann zu hören, dass er nicht unterschrieben ist und ich später wiederkommen solle (obwohl am Telefon anders besprochen). Dafür kam die Rechnung viel früher und es wurde sich nicht an Absprachen gehalten. "Wir haben nie Probleme mit den privaten Versicherungen bei der Abrechnung ", auf diese Aussage sollte man sich nicht verlassen und alles schriftlich festhalten. Man sagte mir zu, sich mit meiner Versicherung direkt in Verbindung zu setzen, was nie passiert ist: letztendlich musste ich mich um alles kümmern und draufzahlen.

(Translated by Google) I had to have surgery on the meniscus and do not regret the choice to Viktoria clinic! The operation went very well and the entire team of doctors and especially the nurses is doing everything to make the stay and recovery as good and pleasant as possible! Thank you for the care! (Original) Ich habe mich am Meniskus operieren lassen müssen und bereue die Wahl zur Viktoria Klinik nicht! Die OP ist super verlaufen und das gesamte Team aus Ärzten und vorallem den Schwestern tut alles, damit der Aufenthalt und die Genesung so gut und angenehm wie möglich erfolgen kann! Vielen Dank für die Umsorgung!

After two knee operations, I can't say much positive about this clinic. In practice there is total chaos. 2 months after the last operation still no report. We didn't receive the one from the first operation 5 months ago either. The follow-up appointment after cruciate ligament surgery was canceled and performed 2 weeks later by a spine specialist. Nobody can answer us whether the surgical result is good! You can't get anyone to answer the phone! I've been trying to get confirmation of my inpatient stay for additional insurance for 3 weeks now. Otherwise they won't pay for the surgeries. No answer to my email, when I'm successful over the phone it's always just blah blah and nothing happens!!!! I can only advise against treatment in this clinic! Even if the operation is good there, follow-up care does not take place. Our referring orthopedist has also not received any reports. Just money making!!!!!!

The first appointment took place within a day, but the second appointment after the MRI took over a month. In addition, she said it was tennis elbow even though I stated pain where it was definitely not related to tennis elbow. Furthermore, the x-ray didn't work either.

Habe vor einer guten Woche eine Knie-Schlittenprothese bekommen. Operateur: Dr. Kos. Von der Vorbereitung bis zur Entlassung hat mich einfach jeder im gesamten Team großartig betreut. Professionalität und Freundlichkeit geht ja nicht immer Hand in Hand. Hier hat mir jeder vom Operateur über die Klinikärztin und die Schwestern bis zu den Physiotherapeuten und den Verpflegungsdamen und der Raumfee das Gefühl gegeben besonders gut aufgehoben zu sein. Auch die Verwaltung hat alles gegeben, als meine Reha-Klinik kurz vor knapp wegen Corona absagen musste. Bin jetzt in der Reha-Klinik und jeder ist begeistert, wie gut das Knie aussieht und wie hoch jetzt schon die Beweglichkeit ist. Also eine klare Empfehlung von mir (ich war schon mal dort und bin auch diesmal total zufrieden). Danke noch mal an das gesamte Team.

(Translated by Google) I was looking for a well-rated doctor for a long time before my knee surgery and really found it!!! Very nice staff and great doctors! Two days after the operation I could already put the crutches away! So can only recommend this clinic!!!👍👍👍 would go back here in a heartbeat next time! (Original) Habe vor meiner Knie op lange nach einem gut bewerteten Arzt gesucht und wirklich gefunden!!! Sehr nettes Personal und super Ärzte ! Zwei Tage nach der Operation könnte ich die Krücken schon weg tun! Also kann diese Klinik nur empfehlen!!!👍👍👍würde beim nächsten mal sofort wieder hierhin gehen!

(Translated by Google) I had two operations there after an accident, meniscus tear and cruciate ligament tear. Very nice team and so far everything is fine. I didn't have any problems with the insurance either. (Original) Ich bin dort nach einem Unfall zwei Mal operiert worden, Meniskusriss und Kreuzbandriss. Sehr nettes Team und bisher alles in bester Ordnung. Ich hatte auch keine Probleme mit der Versicherung.

A really great team that is super friendly and helpful. Thank you for everything. Now I can use my shoulder again.

I had been suffering from knee problems for a year due to a sports accident. At first I was treated by another orthopedist. He advised me to see whether the lateral meniscus tear would heal without surgery. At the beginning and after immobilization the knee worked. Still, the pain came and went. To get a second opinion, I visited Mr. Rosenthal's practice. There Dr. looked at my knee. Schubert. An MRI was done the same day. (Inner courtyard) It was then on the same day by Dr. Schubert found. Diagnosis: Left lateral meniscus tear. Grade 3 knee and cartilage damage. He advised me to have a knee operation by Dr. Hanswille (also based in the Victoria Clinic with an operating department). Miss Dr. Hanswille gave the same results on the MRI as Dr. Schubert and advised me to have an operation. Since she convinced me, we made an appointment for surgery. Before the operation, the anesthesia discussion took place with Dr. Atta, the anesthetist instead. He told me that I didn't have to worry and that I could trust him. He explained to me about the anesthesia so that I no longer had any worries about the upcoming operation. When the day of the operation came, the anesthesiologist welcomed me warmly and described the daily routine to me. Dr. Atta came by again and encouraged me. At no time did I feel uncomfortable in the clinic. On the contrary, the induction of anesthesia went very well. I fell asleep immediately and when I woke up, my knee had already been operated on. After a while I left the clinic with crutches and anti-thrombosis stockings. The knee healed without complications. There was pain at first and physiotherapy was of course necessary, but the result was worth it. The follow-up examinations and the Hylaron treatments were carried out by Dr. Schubert and Dr. Black, which I would definitely like to mention worthy of praise here, was carried out. In summary, I would like to thank everyone involved, Dr. Schubert, Ms. Dr. Hanswille, Mr. Dr. Atta and Dr. I would like to thank Schwarze for the professional and competent treatment. Big praise and thanks ;-) of course also to the super nice and friendly practice team of Dr. Rosenthal. After 2 ½ months I am almost free of symptoms and do not regret coming to this competent practice. A clear recommendation comes out. Many many thanks

(Translated by Google) I felt absolutely in good hands at the Viktoria Klinik. The entire team is very professional, caring, friendly and supported me in all matters. I can 100% recommend the clinic. D. Schlemo (Original) Ich habe mich in der Viktoria Klinik absolut super aufgehoben gefühlt. Das gesamte Team ist sehr professionell, fürsorglich, freundlich und hat mich bei sämtlichen Anliegen unterstützt. Ich kann die Klinik zu 100 % empfehlen. D. Schlemo

(Translated by Google) If you are a private patient, you certainly have a good chance of getting an appointment in a timely manner and not sitting in the waiting room for hours. As a cash patient, things are different here. One day after the operation = waiting time three hours. Appointments are mixed up or assigned incorrectly. In summary, the organization is a disaster. (Original) Wenn man ein Privatpatient ist hat man sicherlich gute Chancen einen zeitnahen Termin zu bekommen und nicht stundenlang im Wartezimmer zu sitzen. Als Kassenpatient sieht das hier schon anders aus. Ein Tag nach der OP =Wartezeit drei Stunden. Termine werden vertauscht oder gleich falsch vergeben. Zusammenfassend kann man sagen die Organisation ist eine Katastrophe.

Nach einer kleinen Odyssee über mehr als 2 Jahre mit gefühlt wenig Chancen auf kompetente Hilfe, geschweige denn Heilung und widersprüchlichen Informationen und Meinungen im Kopf empfahl mir ein Arzt einer reha-orthopädischen Praxis in Wattenscheid einen Termin bei Dr. Kos in der Viktoriaklinik zu machen. Es ist selten, einem so freundlichen und zugewandten Orthopäden wie Dr. Kos zu begegnen und ich empfand sofort Vertrauen. Mit Zeit, Ruhe und absoluter Zugewandtheit erklärte Dr. Kos alle Zusammenhänge einer möglichen Schulter-OP, zu der ich mich ohne Zögern entschloss, und heute liege ich tatsächlich schmerzfrei auf meiner rechten Seite und tippe diese Zeilen ins Tablet. Während des gesamten Ablaufs habe ich auf Freundlicheit und kompetente Hilfe des gesamten Teams zählen können, die Nachsorge verläuft reibungslos. Ich bin zutiefst dankbar, dass es Ärzte wie Dr. Kos gibt, die mit einem Höchstmaß an Kompetenz und operativem Geschick Menschen Lebensqualität zurückgeben, und dass ich das in Anspruch nehmen durfte.

(Translated by Google) Super dear practice team! Absolutely friendly and competent doctor (Dr. Black). My recommendation! (Original) Super liebes Praxis Team! Absolut freundlicher und kompetenter Arzt (Dr. Schwarze). Meine Empfehlung!

Der eine Stern ist für die Ärztin, sie hat ihren Job wirklich gut gemacht, hat sich Zeit genommen und viele Fragen gestellt. Die Ärztin hätte 5 Sterne verdient!! Der Rest des Teams eigentlich 0… Ich musste 6 Monate auf ein Gutachten warten, was eigentlich schon fertig erstellt war… und das nur weil die restlichen Mitarbeiter sehr inkompetent sind… jetzt habe ich das Gutachten in dem steht, dass es mir ausgehändigt werden darf und ich habe des letzte halbe Jahr umsonst den Stress gehabt mit der Klinik und meiner Versicherung zu telefonieren, weil das Gutachten auf dem Postweg nie angekommen ist. Heute stelle ich dann fest, dass die Ärztin sogar in dem Gutachten schreibt, dass dieses an mich ausgehändigt werden darf. Anstatt also einfach zu behaupten, dass man es nicht geben darf, hätte man nur lesen müssen… Fazit: Die Mitarbeiter können anscheinend nicht lesen oder wollen es nicht, mit der Post haben sie anscheinend große Probleme, anders erklärt sich mir nicht, wie etwas selbst beim 4. mal verschicken nicht ankommen kann. Und Lösungsorientiert und Hilfsbereitschaft sind hier Fremdwörter!!

Reachability by telephone is a disaster. I am fully aware that you can also book appointments online, but some requests have to be inquired over the phone. I've been on hold for 48 minutes now and don't know whether I've been forgotten, should hang up and call again, or should I just hold on.

In retrospect, I am horrified by the billing modalities. The operation by Dr. Rosenthal, the treatment in the clinic was good, all the nurses and Dr. Randel were very nice and everything was fine. I had knee surgery in January 2023 (arthrolysis for arthrofibrosis). This was my 6th operation in total at the Viktoria Clinic. Until now, I had to pay what the health insurance and the benefit had reimbursed me, plus a small contribution, no matter how high the bill was. During the preliminary examinations for the last operation, I had to sign the cost coverage declaration, as always, and I also said that, as always, I would submit the invoice to the financial aid and then send the notification to the Viktoria Clinic. This was not negated and I was not given any further verbal information. If I had known back then what was coming, I would never have had the operation there. Shortly after the operation the bill came, which surprised me as the same operation had already taken place in 2019 with the same hospital stay. In 2019 the invoice amount was 3,641.77, in 2023 it was 8,643.90!!! As a layperson, I am not aware that the operation was calculated separately in the invoice amount in 2019 and will be included in the hospital bill in 2023. I then submitted the invoice to the aid and was reimbursed an amount minus 2,191.10. The refunded amount incl. In February, I transferred the personal contribution calculated by the aid to the Viktoria Klinik account, as I did after every operation and it had always been fine up to now, and I was of the opinion that the bill had been settled. Today, May 9th. I received a payment reminder for 2,193.60 (including reminder fee)!!!!! Astonished, I called the Viktoria Klinik, where they told me that I had been informed before the operation that it was now an ATOS clinic and that it would be billed differently or like a real private clinic... Now I'm very horrified. Because if I had known that I would have to pay over 2,000 euros, I would never have had the operation there. It is now being examined whether a small part can be waived. But I will still have to pay a four-figure amount out of my own pocket. So before the operation, ask what costs are to be expected and whether the insurance/benefit will cover this and what additional payments are to be expected!!!!

I had an appointment...I asked politely after an hour after I repeatedly observed that everyone present was called. Apparently my treating person was Doctor in arrears...I left after more than an hour and a half without having attended the audience. I am only legally insured.