2/5 KareN K. 6 months ago on Google
The
staff
here,
from
the
manager
on
down
needs
to
be
be
educated
on
how
to
provide
good
service,
and
learn
to
develop
a
true
desire
to
strive
to
help
guests
enjoy
their
stay.
Unfortunately,
The
staff
at
this
hotel
is
unfriendly,
vindictive,
and
downright
rude.
They
all
must
be
extremely
unhappy
because
they
don’t
even
say
hi
and
welcome
you
when
you
check
in.
You
need
to
know
that
if
you
stay
here,
no
housekeeping
is
provided
at
all
unless
you
fill
out
a
poorly
worded,
confusing
request
form
absolutely
perfectly
and
get
it
out
on
your
door
handle
at
9:00am
sharp.
The
directions
on
this
form
are
not
clear.
We
came
back
to
our
room
at
2:00
one
afternoon
and
our
bed
was
unmade
and
the
entire
room
hadn’t
been
cleaned.
I
was
exhausted
and
simply
wanted
a
nap.
I
complained,
and
all
hell
broke
loose!
Three
catty
staff
members
(all
women)
talked
condescendingly
to
me
and
blamed
me
for
not
checking
the
correct
box
on
the
door
hanger
request.
They
said
I
didn’t
put
it
out
on
time
when
I
put
it
out
at
8:36.
They
should
have
just
said
“sorry,
we’ll
take
care
of
it”
but
no!
They
raked
me
over
the
coals
to
the
point
I
cried!
They
were
determined
to
berate
me!
My
advice
to
the
staff
here
is
to
quit
blaming
your
bad
service
on
the
guests!
I
don’t
need
to
hear
that
you
are
short
on
staff
or
that
God
forbid,
I
checked
the
wrong
box!
Just
calmly
say
“I’ll
take
care
of
it.”
We’ve
been
staying
at
this
hotel
once
a
year
for
the
past
20+
years,
and
I
can
assure
you
that
service
has
gone
way
way
down
while
the
cost
has
increased!
The
location
can’t
be
beat,
but
that’s
it.
As
to
cleanliness,
the
drain
on
the
bar
sink
was
black
and
had
some
junk
in
it.
The
bottom
of
the
shower
curtain
was
tinted
orangey-pink
because
of
mildew,
and
the
grout
in
the
shower
was
black
and
moldy
in
places.
They
are
stingy
with
the
toiletries.
Finally,
the
deadbolt
on
the
door
didn’t
work.