Subway image

Subway

Restaurant Fast food restaurant Meal takeaway Sandwich shop

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention staff, cheese, order, Subway, sandwich, free,


Address

A90 Kingsway W, West Gourdie Industrial Estate, Dundee DD2 4TD, United Kingdom

Website

restaurants.subway.com

Contact

+44 1382 622115

Price rating

$ $$$

Rating on Google Maps

4.00 (466 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 AM to 8 PM
  • Wednesday: 8 AM to 8 PM
  • Thursday: 8 AM to 8 PM
  • Friday: 8 AM to 8 PM
  • Saturday: 8 AM to 8 PM
  • Sunday: 8 AM to 7:30 PM
  • Monday: (Spring Bank Holiday), 8 AM to 8 PM, Hours might differ

Featured Reviews


Frequently mentioned in reviews: staff (9) cheese (7) order (7) Subway (6) sandwich (6) free (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 David K. 1 year ago on Google
    I love Subway and this one is one of the best. Food always looks fresh and there’s plenty tables to eat in. Large carpark too.

  • 4/5 Aedan B. 8 months ago on Google
    Great food as always and the server was fantastic. Are server, Ellis was chatty, funny and friendly. He defo made the journey to Subway worth it.

  • 1/5 Alasdair R. 8 months ago on Google
    Will not be back. Other half went in to buy a childrens box as my 4 year old who does not eat bread asked for a salad box instead, to be told no, once the girl has asked a member of management, she then asked for the contents that would be in the sandwich if she could have in the box, girl then asked manager or supervisor if that was ok, she said ok there were no kids activity box with meal available only crayons . My other half also came out to car with cookeis. Cant have a cookie without a latte, so in I went to get a latte. I stood at the counter for 5 minutes while girls on counter just ignored me 3 members of staff on today behind counter. They were to busy with just Eat or Deliveroo collections ( plenty of delivery drivers chilling on the couches waiting) to bother with actual store customers check your cctv im standing there with bank card in my hand. I walked out and will not be back.

  • 5/5 Angela Kerr (. 8 months ago on Google
    Stop off on the way from Aberdeen to Glasgow.. Great choice of food and drinks. The staff are so professional about their products and will help choose the best. To suit .. Meal deals are great value too...

  • 2/5 Mark T. 8 months ago on Google
    Staff didn't acknowledge us at all for at least a few minutes! And carried on making online orders. We were the only people in the place, so surely you would greet and serve the customers who have bothered to go in rather than doing online orders. Staff once they could be bothered to talk were very rude and not polite at all! All I can say is Subway might want to employ managers with more customer service experience to help the staff to be polite and helpful and just simply have MANNERS!

  • 4/5 Darren W. 6 months ago on Google
    Stopped only out of convenience for a take away coffee. Reasonable but was disappointed to see it was made with a coffee bag and not freshly ground coffee beans. I have eaten at Subway before and the food is generally quite nice. Place was empty but never get any sense of an atmosphere in any of their stores.

  • 4/5 Maya M. 1 year ago on Google
    We tried the new steak & cheese melt and it was awesome. I'd definitely get it again. The staff are really friendly and nice. Lots of free parking spaces available. The only negative thing was that the restaurant was rather untidy.

  • 1/5 Hossein H. 1 year ago on Google
    Zero stars. Ordered tuna sandwich and I could hardly see or test tuna, empty cool bread nothing in it. Avoid it, quality is rubbish.

  • 5/5 Liam M. 1 year ago on Google
    You get what you pay for; good fresh food how you want it.

  • 2/5 el O. 1 year ago on Google
    Shambles in terms of service quality, staff training as well as cleanliness of the establishment. If it wouldn't for genuine desperation during my visit, can't imagine anyone wanting to come in here. Avoid if possible.

  • 2/5 Dave W. 1 year ago on Google
    Subway is normally a dependable staple for food on the go. However, this particular franchise store has persistent issues with stock on items that quite frankly, scream with poor management or lazy staff. For example, bagged veg e.g. pickles, jalapeños etc. running out midday is either the staff being too lazy to open another bag, or the management not ordering enough in. Not talking about cooked meats or running out of breads - they take time to solve. But sauces and most salad is not excusable. I've resorted to simply not using this store anymore and recommend you don't either.

  • 1/5 Carol M. 2 years ago on Google
    Chicken nachos were not cooked staff didn't seem really bothered when I complained won't be back

  • 1/5 Ali G. 2 years ago on Google
    Ordered on just eat. Delivered at the correct time but unfortunately the order was incorrect. My son has a dairy allergy and they put cheese on the sandwich when it wasn’t asked for. When I called for a replacement they told me I needed to order a cookie on just eat and pay for that and delivery again for a mistake that was theirs. Not taking responsibility for their mistake and me out of pocket and a very upset kid. Thankfully he noticed before things could potentially have been a lot worse!!

  • 1/5 Poppy J. 2 years ago on Google
    This is my closest subway so I’ve been a lot but there have consistently been issues and I don’t feel like I can go back. Subway is great for having a menu that caters for dietary requirements. I order a gluten free, vegan sandwich every time. Consistently I am given the wrong cheese (dairy), the wrong sauce (egg) or there’s no gluten free bread. We just ordered a foot long TLC (vegetarian) and two 6 inch gluten free vegan TLCs (you can’t order a foot long gluten free on the app). Ordered 35 minutes in advance. Arrived and the sandwiches weren’t made and there was only one 6 inch bread left. 25 minutes later, my boyfriend got back to the car and we realised the gluten free vegan sandwich had dairy cheese and southwest sauce (egg) on it so he went back in and was refunded. Got home and saw that the foot long sandwich (on Italian herbs and cheese) which was ordered with dairy cheese and southwest sauce has vegan cheese and the wrong sauce. Every single aspect of the order is wrong. We looked back at our orders and almost every other order had issues. Such a shame and to wait almost half an hour for the pleasure when the staff said they’d been quiet is just so disappointing. Staff are always friendly but it’s too unrealisable for go back. Will be travelling to the Overgate or Happy Hillock in future.

  • 4/5 John T. 1 year ago on Google
    They forgot my hashbrowns but otherwise solid experience, I'll be going again

  • 5/5 Mike D. 1 year ago on Google
    Dine in, take out,also delivery available mid price and a good selection to choose from.

  • 1/5 Mikey N. 1 year ago on Google
    Toilets were really smelly and the sinks could do with a bleach round the taps too. Hugely overpriced

  • 1/5 Josh D. 1 year ago on Google
    Used to have a higher rating, but every time we have ordered from them of late the delivery has been wrong. That's now 3 times they have messed up the order in the last 6 months


Call +44 1382 622115 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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