Be careful when signing up for one of their memberships because they will continue to charge you even after you've requested cancellation multiple times. I am now having to process a fraudulent charge claim with my bank because massage envy refused to fix the issue, even when presented with proof. I really wanted to like massage envy. Massages were decent quality and the massage therapist was nice but it just isn't worth being financially taken advantage of.

*** Update: I posted a great review 11 months ago as I never had a problem. Today was the first time in 9 years I’ve had an issue. I’ve never missed or cancelled an appointment from my end. There have been multiple times they’ve cancelled due to illness or vacations and I’ve always been super understanding. Today my car wouldn’t start and I couldn’t make my appointment. They charged me for the full appointment, which is outlined in the contract. I’ve been a loyal member with zero issues for 9 years and there was no one time pass and the person I spoke with was rude. I didn’t feel like a valued member and I hate that people and companies treat folks like this. Now not only did I pay for a massage I didn’t receive, but I have to pay for unforeseen vehicle expenses. Just not a good day. *** I’m reading through other comments and have definitely had a very different experience. I’ve been a member since 2014. And monthly massages I didn’t use were accrued and I’ve been able to do 2 massages a month to get caught up. Scheduling has been a little difficult with staff shortages but if you book in advance it’s no problem. There have been times my therapist ended up sick and they’ve always called and tried to rebook me ASAP. I love Kalie W. and highly recommend her. They’ve never tried to upsell me and have always been super pleasant.

Save your money and go elsewhere. Similar to other reviews, my appointment started late and ended early. The entire experience feels very much like a doctors office instead of a relaxing, zen environment. My therapists was clearly sick, was yawning throughout the session and even stepped out mid-session. She had long fingernails that left scratch marks on me. When I told the front desk person all of this, she simply said, "Ok." I submitted this same feedback to the manager and through Massage Envy's online portal. Never heard back. Poor customer service. Even poorer experience. Don't come here.

My massage started late and ended early. I was taken back around 5:40, was dressed and at the front desk by 6:19. When I realized the time, I mentioned it to the person at the front desk and was told I needed to speak to the therapist. I decided to just pay and leave (adding no tip) because I was in pain. Therapist worked really hard on my TMJ and was probably tired but I could not take more work in that area and had to tell her that her nails were scratching me. She could have worked on the other area I requested but I guess she was too tired? Not my issue! I paid for 50 minutes and didn’t receive that . Not returning.

I could not be more disappointed with the customer service and professionalism of this location. I booked 2 appointments at the same time for a friend and I. Massage Envy canceled one of the appointments only 65 minutes before it was to start. They were completely unwilling to reschedule both appointments and instead insisted on charging me 50% for "canceling" the other appointment even though they canceled on me. To make matters worse, the receptionist would not allow me to speak to a manager and simply hung up the phone without a resolution. I would strongly encourage patrons to go elsewhere. Integrity and professionalism are abysmal at this establishment.

Very disappointed. Looking for a new therapist and with great pain, decided that a rapid tension relief session was perfect. Surprise! I could get in within 45 minutes of booking! As I walked in the door the receptionist was calling me to tell me that the therapist that was offered online for Rapid Tension Session doesn't actual do that. But she could offer me a 30 minute massage in its place. Sure! I sat there in the tranquil room for 18 minutes. Apparently the therapist had no idea.... In this day, if you offer online booking I get technical glitches, but don't offer them if no one pays attention to "last minute bookings" per the therapist she wasn't even aware I was there. But she could "fit me in". No I did not stay. You are not fitting me in, I booked you, it is not my fault that someone there dropped the ball. They weren't even apologetic for wasting my time. Never again. And I still have pain....

This massage envy front workers are very unprofessional and disorganized. You will get last minute cancellations & then won’t rebook you for weeks. The massage therapist are great. Just be weary of the management and front staff.

Beware, They cancel multiple appointments while taking your money, rarely have appoints closer than a month out, and when you want to cancel you will need to fill out a form that they never send. I was charged for 2 months after being assured that my contract was canceled after the term limit of 6 months when I called in to ask as much. When I called to tell them of this mistake of theirs they said it was an honest mistake that they will gladly send the forms but will not refund the money. They reasoned that I should have known better and it is not their fault they did not add any notes on my account when I called to request cancelation a month before the end of my contract. After speaking with Mary who was not even the manager, I was informed that they could maybe do 1 month but not 2 as I should have been more careful. As someone who works in customer service this level of shady dealings and disrespect is abysmal. For anyone who has thought about it, stay well clear of that place or burn your money, you'll get more value from the heat.