Took myself and my daughter here to be seen. My daughter left out of her appointment crying she didn’t complete the appointment because she over heard one of the nurse’s discussing and putting down the reason for her being there. I work with the public(patients). I would never do anything like that at all because to me even if it’s a corn on someone toe to them it’s important, so I need to make them feel like it’s important to me also. If you couldn’t help her send her to someone who can. I don’t know what happened to professionalism here because they use to have it they need to bring it back. She paid a $50 copay to be belittled and scoffed at, and to leave crying and upset.

Most racist most Uncomfortable experience ever in health care !!!! Just imagine coming here paying a $50 fee (Update they want me to pay a total $103 now they are now retaliating against me for calling on them) for them to forget your there until the front desk person noticed you we’re sitting in the waiting room for almost 2 hours just for you to come back there and overhear staff the lady who took your blood pressure and weight (Rebecca horn and the pregnant lady) etc, sitting outside of the room you are in talking about you amongst each other and belittling and being sarcastic about your situation….then the doctor (the pregnant lady who laughed at you) comes in an tells you nothing wrong like “your making what’s wrong with you up” when you (me) clearly feel something isn’t right she just doesn’t wanna deal with you so you leave crying I couldn’t even finish my appointment ….then days later a “man” who says he’s the head of that place Calls you days later to tell you he won’t refund you because “I wasted their time” an he hung on me as I tried to get my words out I’m a shy person making my first appointment since I turned 21 sometimes I don’t know how to speak up for myself but I tried my best an he made me cry literally on my way to work crying after he disrespected me on that phone call early in the morning this is the result of me finding my voice an to be disrespected by the whole staff there except the front desk ppl I’m so sick!! So RACIST!!!!!

Do not go here. These “doctors” will outright reject you at the front desk if you do not have the right insurance. I told the woman at the front desk I had been sick for 20 days and she did not care at all. She told me to go to UNC, in a different city. It was the most humiliating and disheartening experience I’ve ever had in a medical facility. No compassion. No concern. No professionalism. These people should be ashamed of themselves. But they are not.

Hope at the front desk was so genuinely sweet and kind!! So rare to find such exceptional customer service, she deserves a raise or promotion. She made my myself and my little girl feel like a million bucks and is the reason I took time to write a review. 5 stars for her, 4 stars for the place overall.

I have been going to this Urgent Care location for seven years and have always received excellent care. I have not experienced long waits although I fully expect that to happen at a walk-in clinic.

I went to this Duke Urgent Care this week and it was an excellent experience. I signed up online and gave me an estimate time to show up. It warned me that others with more serious problems could have priority. That makes sense. I showed up and within 5-minutes I was already in an examine room. So almost ZERO WAIT. The entire staff were super friendly and professional. I highly recommend this Duke Urgent Care.

Great staff that work with compassion and competency, the facility and equipment looks in good shape and well maintained. My only surprise is that they didn’t have a shaved ice machine. We live in the south y’all!! Get these workers and patience some shaved ice for Pete’s sake!

Be prepared for a surprise cost, they said 50$ at the door then charged me 800$ originally and applied a 450$ discount, so I still have to pay $350, which is insane for sitting in an urgent care getting a shot and getting told to take an antihistamine. I felt temporarily helped at the time but I am still sick.

Very friendly staff and great experience. This is the third time I have been to Duke Urgent care. They got me in quick. Took care of my problem and had me out in no time. My experience was first rate.

Went here after a car accident. Sat in a dark room for like an hour. Nobody came to check on me and I had to walk out of the room to get help because my head was pounding. Nurse was shocked to see me come out. I left shortly after and am now being charged for sitting in the room lol. This place is awful.

Had an appointment but that didn't seem to mean anything. Got slapped with a 2 hour wait that turned into 4 hours, 40 minutes later. They just kept taking patients which shouldn't of been the case if they were that swamped. Ended up not being seen and it was to late to go anywhere else.

Their online system is a joke it seems. Reserved a place online for our 7 month old. We arrived on time only to wait close to two hours and then were told it could be another 30 mins-1 hour. Take the time and drive to wake med or UNC children’s urgent care. Clearly not a lot of concern for ailing babies here.

Had an appointment and waited 2 hours still for the pediatrician - eventually left because I had to pick up my other kid so who knows how long it would have taken. The entire time I was there I it said I had 15-30 min until I was seen. There was no communication about the hold up. Would not go back to this location.

This company is price gouging. I went to the doctor through Duke urgent care. They recommended I get a wrist brace. They offered a quality product apparently sold by SME. Little did I know i was going to be charged $183 for a simple wrist brace. Similar quality braces can be found online for $25 -$50. I figured I would have to pay extra at the doctor. Maybe $80, but nothing over $100. The doctor and staff conveniently feigned ignorance when I asked how much the product would cost. I would have laughed out loud and immediately left if I'd been informed of the actual cost. One would hope my insurance, Blue Cross Blue Shield, would push back on this type of predatory medical equipment peddling. Unfortunately they did nothing. My issues were exacerbated when I received the bill from SME. I hadn't done business with this company so I throw the paper away thinking it was a scam. Yesterday I was called by collections saying I owed money for a product I received at the Duke clinic. I was confused because I'd already paid my Duke bills. It turns out Duke prefers to offload their price gouging products to SME. I called Duke to resolve the issue. They told me to call SME. I called SME but they blamed my insurance for accepting the overinflated prices they set for their product. At this point everyone is trying to offload responsibility for a system which seems to be taking advantage of patients in need. Some positive things. 1. The SME woman I spoke with was kind. Her name is Shannon. She was informative but claimed she couldn't do anything to change the cost of the product. 2. The lady at Duke billing was very kind. 3. The wrist brace is good quality and made in America. 4. The medical staff at the urgent care was kind and competent.

Great experience, from the front desk, to the nurses, to the physician. And we went on a holiday. It was so refreshing after a terrible experience in the ED at cone health to come to a place where staff were compassionate and efficient.

Go here, great service! Visited this clinic after visiting a different clinic less than 41 hours prior. They did a great job of listening to me, doing basic assessment skills, and running tests I had asked them to diagnose what was wrong after the previous one did not. Already feel much better, and am so appreciative they listened, and were able to help me.

Very very slow!!!!! They will make it seem like it’s going to be a smooth process but you will be in there for 3hrs. Better off going to ER or another urgent care. Urgent care in brier creek works fast

This is the worst place ever. I’ve been calling for over an hour and every time they answer and quickly hang up. I’ve called all areas in the facility and they all did the same thing. Honestly I wouldn’t even tell God HIMSELF to come here. Just the other week I was trying to get my test results and guess what??? I had to wait decades AGAIN just for an answer. This place gets a 0/10 will never be going back.

Brought my boyfriend here on a weekend day when he was experiencing some concerning symptoms -- the team was efficient and thorough. The nurse and the PA (Kelly) were both attentive, and made sure to answer all of our questions. Boyfriend left feeling much better both physically and mentally because of the care team. I know that urgent care can be the luck of the draw sometimes, but this was a great experience.

I’m really impressed with this visit so far. I made an “on my way” appointment using their website (just takes 2 clicks and putting in your name). Check in was quick, they had received my online checkin so I was already “in line”. The nurse saw me almost immediately and was very kind. They gave me an accurate idea of my wait times. Then I was called back quickly. I’m waiting to see the Doctor now but wanted to go ahead and leave a positive review as this was the smoothest and friendliest urgent care checkin I’ve ever had. Thanks to the staff here for your kindness.

I'm visiting family in Durham, so when my diverticulitis flared up I wasn't sure of where to go. Not only was Duke in my out of state insurance network, but the office was within a mile of my son's home. I went in early Saturday, was seen immediately by a physician, and was treated effectively. The staff was nice and efficient. I wish my own primary's office was as good.

My husband went yesterday and the wait was almost 2 hours but the worst part was the order they called patients in. AT LEAST 8 people who checked in after us were called back before we were and it was obvious they were not sicker than my husband. It was an extremely frustrating experience and we will think twice before going back. Also the receptionist was not helpful and had an attitude.