3/5 Kutay �. 1 year ago on Google
I
had
a
poor
experience.
I
have
used
this
airport
hundreds
of
times
and
have
never
had
a
negative
experience
until
today.
I
had
to
catch
a
7.20
a.m.
flight;
the
departure
time
was
07:20.
In
order
to
reach
at
the
airport
by
6:20
a.m.,
I
departed
the
hotel
at
5:55
a.m.
I
arrived
on
schedule,
at
06:10,
giving
me
sufficient
time
to
relax
in
a
lounge.
I
left
the
hotel
early
in
the
morning,
so
I
did
not
eat
breakfast
there;
instead,
I
planned
to
eat
at
the
airport.
After
completing
check-in,
I
headed
towards
the
security
entrance.
Oh,
there
was
a
lengthy
line.
Approximately
one
hundred
people
were
waiting
to
pass
through
the
gates
with
scanners.
I
had
access
to
the
priority
lane,
where
approximately
five
people
formed
a
short
line.
One
woman
from
this
airport
was
speaking
out
to
the
folks
in
line.
She
spoke
only
in
German.
I
was
unable
to
comprehend
the
lingo.
Many
individuals
began
to
go.
When
I
inspected
the
gates,
all
of
them
had
a
large
"X"
on
the
screen.
I
assumed
they
had
closed
these
gates.
But
I
wanted
to
be
certain,
as
well
as
understand
what
it
was
about
and
where
I
should
go
next.
I
approached
the
woman
making
the
statement
to
the
audience
and
questioned
her.
She
began
speaking
to
me
in
German
despite
my
English
request,
and
then
simply
stated,
"The
gate
is
closed."
Of
course
there
were
others
who
interrupted
me
and
asked
her
questions
in
German,
and
of
course
she
glanced
at
German
speakers
quickly
and
spoke
a
great
deal
of
words
that
seemed
like
a
great
deal
of
information,
which
I
did
not
understand.
Finally,
I
realized
that
I
needed
to
travel
to
the
area
B
security
area.
I
was
in
area
A
because
my
departure
gate
was
located
there.
I
began
heading
towards
location
B.
At
that
time,
the
long
line
was
nearly
gone.
I
suppose
everyone
has
already
relocated
to
B.
There
were
not
as
many
people
there.
I
passed
through
security,
got
in,
and
then
had
to
walk
to
the
A
section.
It
was
already
06:42
when
I
arrived
at
the
boarding
gate,
eight
minutes
before
the
scheduled
boarding
time.
I
have
no
time
to
visit
the
lounge.
Okay,
let's
let
me
starve.
I
mean,
large
crowds
can
occur.
However,
it
would
be
wonderful
to
receive
a
proper
explanation
and
attitude
when
this
occurs,
which
they
did
not
supply.
If
the
woman
had
also
spoken
in
English
while
addressing
the
throng,
I
would
have
been
able
to
comprehend
earlier
and
be
at
the
entrance
sooner.
If
she
had
given
the
reason,
it
would
have
been
easier
for
me
to
accept
the
circumstance.
Instead,
I
received
only
the
single
word
"closed"
and
was
ignored
thereafter.
An
awful
encounter
at
a
purported
international
airport.
Parking
personnel
are
quite
disrespectful.
They
do
not
speak
English
and
are
visibly
irritated
by
anyone
who
do
not
speak
German.
I
pre-paid
for
parking
and
received
confirmation,
only
to
be
required
to
pay
again
upon
my
return
because
the
ticket
stub
was
tampered
with.
Instructions
on
the
machine
are
only
available
in
German.
There
is
no
response
to
the
assistance
button
on
the
exit
bar.
Backing
up
and
causing
a
traffic
bottleneck.
There
was
no
parking
attendant
on
duty,
and
when
one
finally
appeared
(it
was
barely
6pm
on
a
weekday),
they
could
not
understand
English
and
did
not
care
to
verify
that
my
reservation
was
pre-paid
or
issue
me
a
new
ticket.
Was
essentially
instructed
in
sign
language
to
either
pay
again
or
remain
there
in
a
disrespectful
manner.
I
paid
more
money
to
leave.
A
week
after
sending
an
email
requesting
a
refund
and
including
all
supporting
evidence,
I
received
an
automated
answer
email
stating
me
that
they
are
still
working
on
the
matter.
Not
only
are
the
personnel
at
Düsseldorf
Airport
completely
ignorant
of
passenger
experience,
but
so
are
their
automated
email
response
bots.
All
of
this
transpired
during
a
Covid-19
travel
hour
with
notably
little
traffic.
Can
you
image
when
traffic
returns
to
normal
levels?
Avoid
at
all
costs
unless
there
is
no
other
alternative.
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