Experience was fantastic from start to finish. Tracy, the front desk, was spectacular and very accommodating. Brooke, my hygienist was thorough, Pleasant, and very knowledgeable. I would highly recommend Midwest Dental South at Lena Court.

I’m a new patient. It was the best dental appointment I’ve ever had. The cleaning and exam were professional and thorough. All of the staff were efficient and kind.

Summary: Poor communication and outdated standards are worrisome This office of Midwest Dental was recommended to my father by his periodontist. We made the appointment months in advance, submitted all the pre-paperwork, I took the day off and arranged transport, and we were looking forward to crossing this health care task off the list. Long story short, after we arrived they refused to treat him, because he had a partial hip replacement a year ago and we found ourselves suddenly unable to prove that his surgeon hadn't recommended taking an antibiotic before teeth cleaning. (Good luck following that double-negative, but it's true.) This is known as "antibiotic prophylaxis" and the American Dental Association (ADA) has a page on their website about it: They stopped recommending the practice in 2015, which is why we never dreamed it could pop up as a concern so grave that it would prevent a patient from even being seen by a dentist... yet it wasn't mentioned at any point before we arrived. (I asked about that. The receptionist said they didn't want to make their intake forms too long.) The front desk staff were polite (extra star for that) but the only alternative we were given after we arrived and were refused service is to get a formal letter of clearance from the hip surgeon sent to Midwest Dental so they can have it on file, and then we can try scheduling another appointment (which will be a few months out). We had plenty of time when we could have done this unnecessary step for them, had anyone bothered to mention that they're continuing to adhere to a practice the ADA doesn't recommend, but they waited until after we arrived for the day's appointment before telling us. I've learned to not make professionals, particularly medical professionals, do things that they don't want to do, so we won't be back. But it's frustrating to find a dentist who touts wheelchair accessibility, complete every form and answer every question, wait for months, arrange a day to manage wheelchair transport, only to have a medically invalid excuse (based on a pretty common medical history for a patient in his 80s - joint replacements aren't exotic) invented at literally the last minute. At best, this is really poor communication in the office, which will inevitably affect other patients in different ways. At worst, Midwest Dental is a business that's discriminating against the elderly (was it the new-customer discount coupon that did it?) and compromising their health by committing to provide services that they'll then refuse to deliver when you need them. I don't know which scenario applies to what we experienced, but neither possibility makes me feel safe with them.

People at Midwest Dental always greet you like a friend and all the personnel make the dental experience as pleasant as possible. Dentist explains things well and answers questions. Prompt and efficient both in services and in scheduling. Recommend them highly

Dr Laporte is very professional and kind. The hygienist (I’ve had a few here) are all very friendly and it makes for a pleasant experience. Normally I’d give it 5 stars but I got a cavity drilled and I was depressed about it. They did a good job of managing pain - there was some discomfort (because of the location of the cavity) Dr Laporte gave me a heads up that it would be an uncomfortable injection to numb (upper front tooth gum area) - I just forgot about dental pain since I’d been asleep for the last 2 procedures (wisdom teeth). I’ll continue using them for my dentist - they were kind- I was just bummed to have a cavity and have a bit of discomfort. I am thankful though that she got rid of the cavity. So 4/5 - another day I’ll probably go 5/5 Oh ps- dr Laporte doesn’t where a ring but she is very much engaged just fyi.

Very friendly and very efficient. As someone who has a slight fear of dentists, they do a good job of making me feel at ease. I also like the fact that they encourage better habits but don't lecture and yell like other dentists I have had in the past. Definitely recommend.

Fabulous customer service! Even though they are my new dentist, they treat me like a long time customer!

While other practices may pride themselves on having the newest gadgets or most polished areas, I enjoyed my experience here. The staff, from the receptionist, hygienist, and the dentist were very nice and knowledgeable. I appreciate that they really listened to me and understood me. Thank you.