My provider is great. I feel like we have spent a little over a year building a relationship based on mutual trust and respect. My clinical treatment has been good. That being said, The office staff is not very competent and at some point you do have to take responsibility as a professional for the way that your office staff conducts business. Twice I have been left without medication and there does not appear to be a way to contact my provider outside of her scheduled hours for this contractor. My appointment has been canceled for not paying copays that they attempt to collect 1-2 DAYS before the actual appointment. I’m not sure of the legality of collecting copayments over the phone in advance of the actual appointment and then canceling the appointment if I don’t agree to do so but I fully intend to contact the NJ State Attorney’s Office and Medicare. The same way you cannot bill them for services you have not yet rendered I have a feeling you cannot collect fees for services not yet rendered. I believe the standard is payment is expected at the time services rendered. They canceled my appointment today at 1 o’clock because I did not pay the fee yesterday yet I have been left without medication for over three weeks and went to the ER in a hypertensive crisis and left this message and still have not heard from this provider. At some point credentialed medical professionals need to take responsibility for the errors of their office staff. No one, in good conscience, should be left without their medication and no covering physician to at least respond to issues associated with said prescribed medication. I honestly don’t know how their administration gets away with it but they do make the provider look bad.

I had an extreme family emergency. The phone number for the Elizabeth location was not working. I had to cancel my appointment this morning. The girls in the East Brunswick location were kind and empathetic to the situation, however, each location does not communicate with one another. I called each number I was given and ultimately ended up speaking to an answering service that told me they were the Elizabeth location. Come to find out in a second call to that number, it was not the Elizabeth location, it was the eatontown location. In order for my message of urgency to be reached out to by the Elizabeth location, I was forced to share details with the answering service in order to have my message passed along. Which makes no sense because how can you view my appointment and send communications of each establishment does not cross communicate? I was then told I would be billed for today despite having an extreme family emergency. In order to ensure I would not be charged for the appointment, I was forced to keep it. Absolutely horrifying how these people treat you. I have cancelled my therapy indefinitely and will absolutely not return. In fairness, my therapist was understanding and of course offered me to come back at a different date, which immediately was declined. They treat you like trash and your family like a sideshow. I’m bringing this to the attention of the counselor that recommended this establishment in hopes that they stop sending people here. They were already not happy referring me here because of the Google reviews. reviews stand true. Stay away!!!

DO NOT use this therapy office if you are Trans or experiencing gender dysphoria. These people are unethical. Just trying to set up an appointment I was met with so many microaggressions. The lady who was on the phone was so uneducated. I only mentioned how I wanted to start HRT and thats why I was calling this office and she had no idea what I was talking about. She started assuming I was only there for surgeries when that's not even close to what I said. As soon as I mentioned I was Trans the whole conversation shifted. (The lady couldnt even say the word transgender without whispering or making it seem taboo) In a more demeaning way she also added that her therapist dont do "That kind" of therapy, which is unethical considering i just need someone to talk to about my dysphoria. If thats how they rule out potential patients, I cannot imagine how they treat their current patients. Lady who answers the phone should not have her job neither should the therapist there. They even called me back the following day just to make sure I knew they didnt do "That kind" of therapy. Which again is just normal therapy. guess they dont like listening to trans peoples struggles! bigots and unethical

As a mentally ill person who was just looking for help, I was appalled by the intake form asking for a credit card in order to receive an appointment! Do you all not have enough funds to pay your employees, that you have to make a public service turn into a business or a debt collector of some sort??? It's very insensitive to the "cause" and frankly even if I were wealthy I would not sign such a consent. I found another office and they were very pleasant and welcoming to take me as a new client. People with mental health issues can not always be stable, or committed to a schedule (some days we'll feel like talking but other days we may not and we may feel well enough to pick up a phone) and I think you all know this already! Shame on you!

My therapist Stephanie Willoughby, whom I've been seeing for a couple of months now, is really great and engaging. She is super easy to talk to and incredibly nice - she's one of those people you could talk to for hours. I can't say enough great things about her. My first prescriber through Positive Reset, Juliette, was a total nightmare (kept saying my name wrong even though I corrected her, she answered the phone during our call, was just incredibly rude) but the receptionist I spoke with after to tell what happened was very understanding and gave me a new one - my new prescriber, Esther, is very attentive and engaging. Overall, I've had a pretty positive experience with the company and plan to stick with them. Stephanie and Esther both are great mental health professionals who make me feel at ease when I'm talking to them.

I’ve been a patient with Positive Reset for close to a year now and have been on quite the journey. My therapist, Stephanie is wonderful and great at fostering an environment that rewards vulnerability, she’s very easy to talk to and grounded in a way that’s comforting. I’d recommend her to anyone seeking counseling services. My qualms are more so related to medication management. I’ve been to various practices over the years and medication management is always hit or miss but this lies closer to the miss mark. The prescribers (my first one especially) dictate rather than collaborate with their patients. They tend to treat patients like exclusively unreliable narrators of their experience with medication and are rarely amenable to changing medication they hadn’t planned to. I think across the board, practices need to prioritize patient care and remember people are more inclined to be med compliant when they’re being adequately medicated in a way that is affirming not harming. Also, there’s room for growth in how late cancellations function. If you don’t give 24 hours notice, you owe a $50 fee before you can see providers again- I recently had family emergencies come up and had to pay this fee twice in a month otherwise they wouldn’t even let me see my prescriber to get my meds which I think is dangerous! Considering this practice caters to low income patients, it’s disarming that there’s no provisions in place if one can’t afford the fees; it feels like being punished for being low income/impoverished. Overall, there’s room for improvement but the front desk staff are kind & the therapist are great. Shop around and do your due diligence but if you decide on Positive Reset, you’re not assured to be worse for wear.

I came for 3 sessions I won’t disclose the counselors name because she may have not been a good fit for me however - she made me feel uncomfortable, like she was clock watching, and she just didn’t get to my traumas. I know 3 sessions is nothing but at some point in time we stop harping on how my weekend was “and if I got anything else”.

dont go here if youre queer and/or are experiencing gender dysphoria. not welcoming. unprofessional roaches. again don’t even bother calling not worth anyone’s time.