1/5 Thomas C. 4 years ago on Google
AVOID
THIS
COMPANY.
This
is
has
been
the
most
frustrating
online/retail
experience
of
my
life!
Waiting
for
3
MONTHS
for
delivery,
sending
to
an
incorrect
address,
inconsistencies
with
stock
displaying
false
info
on
the
website,
putting
the
emphasis
of
the
blame
on
the
customer
and
lack
of
basic
customer
care
and
communication.
My
mind
is
set
on
not
using
this
company
EVER
again
and
giving
them
so
many
chances
after
taking
a
liking
to
them
on
their
youtube
channel @charterhouseTV.
The
first
issue
came
about
when
the
first
batch
of
items
was
a
no
show
to
my
address.
It
came
as
a
surprise
to
me
when
I
found
out
that
it
had
been
sent
to
an
old
address,
which
was
listed
as
a
billing
address
during
the
order
and
on
the
finance
process.
I
checked
with
the
finance
company
I
processed
the
money
through
(on
3
separate
occasions)
and
they
had
confirmed
the
billing
and
delivery
address
was
correct
and
that
Charterhouse
had
this
had
been
obtained
by
them,
so
there
should
be
no
issues.
When
I
rang,
I
got
through
to
one
of
the
directors
they
were
really
not
helpful
at
all.
Initially,
there
were no
suggestions
other
than
driving
to
a
previous address,
where
I
have
no
way
of
getting
into
the
property
to
gain
the
items
that
had
been
sent.
What
was
even
more
frustrating,
was
that
the
rest
of
the
delivery
was
due
to
be
sent
to
this
old
address
including
a
450
Litre
tank
with
a
large
stand.
The
mere
suggestion
by
the
member
of
staff
to
drive
to
the
property
and
collect
the
item
myself
really
wound
me
up
as
you
can
imagine
trying
to
load
a
pallet
into
a
car,
how
the
earth
would
I
be
able
to
take
a
pallet
delivery
myself?
They
also
doubted
the
stock
display
issues
that
I
had
mentioned
on
the
website
even
though
on
adding
the
order
and
checkout
stated
no
issues
at
all:
so
this
left
me
feeling
a
little
shocked
and
upset.
I
decided
not
to
make
a
fuss
but
continued
with
the
order
when
the
Director
had
informed
me
that
the
address
had
been
changed
so
there
will
be
no
further
issues.
I
thought
this
would
be
the
last
of
it;
so,
It
came
as
a
shock
when
I
then
spoke
to
another
colleague
on
the
phone
who
said
the
address
had
not
been
changed
by
this
director.
They
then
stated
that
the
address
had
now
been
changed
(2nd
attempt)
and
that
I
would
have
a
refund
on
the
difference
I
paid
extra
delivery.
Another
shock
when
I
found
out
via
email
after
speaking
to
James,
that
none
of
this
had
happened,
again?!
This
is
a
disgrace
and
absolute
incompetence.
The
next
frustration
started
with
my
original
order
on
the
plants,
rocks,
and
background
being
significantly
delayed,
the
plants
by
3
months!
I
can
accept
that
sometimes
distribution
issues
affect
online
retailers
but
for
three
months?
They
also
stated
that
at
the
time
of
the
order
the
dispatch
on
the
items
would
not
have
any
issues,
I
was
informed
when
I
contacted
them
about
the
delivery
issues
that
these
items
would
take
a
while
to
get
to
me.
I
was
always
the
one
chasing
for
an
update
and
it
seemed
to
be
open-ended
every
time.
The
money
I
gained
from
the
credit
over
the
delivery
issues
was
used
for
more
plants
to
make
up
for
the
ones
I
was
waiting
for.
To
add
insult
to
injury,
I
had
major
issues
with
this
also.
Again,
the
website
stated
that
everything
was
in
stock,
I
was
given
a
date
of
dispatch
and
delivery
date:
like
last
time.
I
then
had
an
email
the
day
before
delivery
notifying
me
that
there
would
be
a
delay
to
my
order.
This
then
took
ANOTHER
MONTH
to
arrive.
You
really
can't
imagine
a
company
getting
this
so
wrong
and
really
not
being
that
bothered
about
it.
It
is
absolutely
ridiculous,
that
a
company
can
be
so
incompetent,
have
such
issues
with
stock
management,
communication
issues
and
lack
of
customer
care.
I
really
wanted
to
like
this
company
even
after
they
messed
up
my
first
orders,
I
gave
them
another
chance
and
they
blew
it
again.
I
genuinely
really
won't
be
using
them
again
and
I
do
not
recommend
this
to
any
of
you.
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