What a lovely hotel. We had such a wonderful hotel stay and it’s because of the wonderful staff and hospitality they showed. The hotel grounds were well kept and the pool service was excellent. I enjoyed the breakfast we had at Swan Court each morning, the staff became our friends as they really went above and beyond to ensure the kids had what they needed every day from drinks to food to even a special table. The kids enjoyed learning about the penguins and birds on the property and walking through the gardens. My only ask was that the kids activities were difficult to book and were fully reserved by 7am. There was no way to reserve prior to day of - hopefully this will be resolved. The beach front was being restored so it was partially closed but the access was right off the pool and quick and easy to get a prime spot for watching the waves and sunset. We hope to back and visit again soon.

We didn't stay here but came to walk the beautiful ocean board walk. Great views, saw people parasailing. They also have a jet ski area set out in the ocean. Pools that we walked by were gorgeous.

The grounds are beautiful and right off of Ka'anapali Beach. Plenty of things to do and so close to Lahaina. There are plenty of places to eat. The pool is gorgeous!! My kiddo absolutely loved the waterfalls and the slides. I will warn people that there is a daily resort fee of about $45 that you pay upon checkout. We also took a good look at our bill and discount that there was a pool towel fee (which they charge if you don't return towels) even though we stayed on top of returning our towels daily. They took it off when we inquired.... I just want to make sure people are aware.

This hotel offers an immersive experience in the energy of the ocean, activities, and vibrant community. Situated on hotel row, it's a hub where families, friends, and couples come together to enjoy the beauty of Maui. The restaurants were very nice too. The landscape is beautiful. As someone who usually stays in a smaller beachfront condo, this provided a great mix. Ideal for families.

My favorite place to stay on Maui. Spacious condos with en suite rooms for privacy. In Unit washer dryer makes packing light easy. The beach is not its usual busy spot due to the nearby fire in Lahina.

Stunning property overlooking the beach. The food on-site is delicious, rooms were clean, and staff was very helpful. Overall an amazing experience. Highly recommend

A very beautiful property located in Kaanapali. Nice pools, pretty landscaping, very pleasant staff. Prices are generally very high, but then again, ANY time spent vacationing in the state of Hawaii are exorbitant. One criticism I would mention, and that is the Swan Court dining area. This is where many guests congregate in the morning to partake in their breakfast buffet. It can become very busy, very quickly, and at US$37.00 not including taxes and gratuities, the offerings are just average. The property's beach is also just average; it is not very wide nor expansive and can also become very crowded throughout the day. Overall, this is a premium property with a matching premium (expensive!) price point.

The view of the ocean from the lanai and the master bedroom is just spectacular, and the sound of the wave is so peaceful. We also enjoyed the pool very much. We would have been happy not leaving the property but we went snorkeling, paddle boarding and kayaking in front of the resort and saw green turtles.

We had an epic trip to Maui at the Hyatt Regency/Residence. I have a family of 7. Rooms: the rooms are beautiful. They are in excellent condition and well maintained. We had a two queen room connected to a king with hide-a-bed couch. The two queen room had two excellent beds and my big kids had no complaints. The king was fantastic (I often struggle sleeping in new beds and it was great right from the start). The hide-a-bed was pretty mediocre. I would not have wanted to put anyone over 10 or so on it. It was floppy and the support bars could be felt through the bed. The room has a nice little fridge we used to store some snacks and breakfast food (no freezer). It would have been great if they had included a small microwave to warm up some of our leftovers. Our were hotel rooms and did not include a kitchenette. For timeshare people this was a big change and makes food much more expensive. Service: every interaction we had with the staff was excellent. They were just generous and attentive at every front. We attended the Hyatt Luau and the service there was excellent as well. We didn't eat in any of the Hyatt restaurants so don't have perspective on that side of the service. Location: This Hyatt location is fantastically positioned. I think Hyatt may have the nicest overall pool configuration of the resorts we saw (I walked through 4 or 5 neighboring properties one evening). There are 3 distinct pools one especially designed for kids with a toddler area and slide and a larger slide for bigger kids. There is a large more traditional pool. The third pool is on the back side of the Hyatt Residence building and has numerous shallow pools connected by waterfalls and a slide. It is a really neat configuration. There are plentiful chairs and shelters to provide a place to relax and get out of the sun when you need to. Overall the location maintenance was probably the weakest element of the property. There were fraying covers on a cable bridge, cracking and peeling on fixture floats in the toddler area. None of these things seemed big or costly to repair, I was surprised they were not better maintained. While pools are open long hours the slides are only open from 10a-5p. Given our adventurous approach to vacation, this meant our kids often missed the part of the pool they were most interested in. It is also notable that the property is quite dark after sunset so the pool areas don't feel accessible even though they are open. I assume the lack of lighting is ordinance driven to reduce light pollution (the stars are amazing even in populated areas). That said, it would have been nice to have a little more pool lighting. The beach at Hyatt was the weakest of the Kanapalli resorts. The sandy part of the beach was very short and was in process trying to be protected from washing away with an ugly canvas type cover on the hill between pool area and beach. The waves often washed right up to the protected area leaving little or no sand to lie on or leave towels, etc. Everything will eventually get wet. Other resorts had much deeper sandy areas and much nicer beaches. There is a reef in front of the hotel, but it appears to be pretty well destroyed by years of tourist abuse. If you plan to snorkel I would recommend other places. In any case, don't walk on the reef, Maui is working hard to protect and restore the reefs, do your bit. Last I need to mention, the Hyatt is very expensive, everything is expensive. Non-valet parking is difficult to use and hard to access. Valet parking is expensive and should be tipped. The restaurants will be greater than 25 per person for both breakfast and lunch, dinner will be more. For a family of 7 it was generally too expensive for our budget. We did order some pizza and burgers, both were excellent, even exceptional. Overall the Hyatt was an exceptional experience, so appreciated the staff and beautiful facility.

I have been an owner since the property opened. Have enjoyed it for years. But the service has gone significantly downhill. With maintenance fees rising every year, I have no idea where the money is being spent. I see no upgrades to the property whatsoever and clearly they have an issue with staffing. The lobby was filled with people waiting for their rooms. I was rudely reminded that check in time was 4:00. I pointed to my watch and showed them it was 3:55. I was then told “that’s when check in starts.. we have until 6:00.” Hmmm, first time I have heard this..

Don't forget to use HotelTully.ᴄᴏm when booking a resort. They compare hundreds of booking web sites and normally will have rooms a lot cheaper compared to others! You're welcome :)! This hotel is one of the most well known in the area. I have been coming here for years. If you choose this place you won't regret it. The grounds are beautiful and right off of Ka'anapali Beach. Plenty of things to do and so close to Lahaina. There are plenty of places to eat.

First time I’ve ever been to the Hawaiian islands and we traded our Hyatt ocean view time share elsewhere and purchased additional time to make it possible. I can’t even put into words how disappointed and cheated I feel. We got to our room, which we were told was NOT ocean view the week before our stay. We entered our room and for a moment, forgot about the ocean view until I opened the beautiful lanai full wall glass doors. I was immediately shocked as to the noise level and the so called Mountain View which was of the parking lot and main highway, beeping auto doors locking, roosters crowing, and traffic. After trying the local restaurants recommended by the concierge, we went to a market and bought groceries. The food was very expensive and very mediocre. Pool was crowded with tons of kids. Don’t think we will be back

All in all a very pleasant experience from the valet, front desk, stores, breakfasts and steakhouse. Very nice gym as well. I would stay here again.

The Hyatt Residence Club Maui, Ka'anapali Beach is Fantastic! The facility is top-notch and the staff is wonderful. Lots to do, great golf courses, and shops are a short walk along the beach.