Very bad experiences. If going after an hour and a half before closing time they run out of product and don't make more. Tonight I went at 7:30 pm when closing time is 9:00 pm and ordered a standard order; one big box of a double beef burrito and a nacho. They told me they were out of meat and sent me away. Last time I came an hour before closing and they were already closing up and shutting things down. The time before that they were out of rice and refused to make more. Hope Taco Bell will correct issues of this branch tarnishing their reputation further.

You missed the ingredient called lettuce on both tacos in my order. Don't know if this was just laziness or incompetency. Pretty sure the only reason people go here is because it is close to their home and they don't have to go through the gates. Quality control needs improvement.

Ordered on the app, checked in and sat down. About 8 people came in after us and about 45mins past and still no food. We spoke with the team lead and she said we were next and didn’t know why we kept getting skipped. 2 more people later we still didn’t have our order. We spoke with her again and she asked the main cook why we didn’t get our order and he said “I don’t do online orders first”. So an hour later we got our food. We will not be going to this Taco Bell ever again.

My wife and I have been eating Taco Bell for 3+ years and this is the best/highest quality Taco Bell we’ve ever eaten at. The crew is always so nice and they’ve never gotten my order wrong, I do a lot of substitutions. Also the food is always fresh and good, never tastes like it was left out. Glen Bell himself would be proud of this restaurant and her crew. If I could give more stars I would!

Normally I don't leave a review, but I've constantly have had problems with this specific location and it usually occurs at night. Tonight I ordered 3 items and was accidentally charged (but refunded) $19 for an uber eats order. I told the lady at the drive thru politely that I thought the total was like $10... she looked at the screen and disrectfully told me that it was $19. I told her what I had ordered and there was no way that the 3 items I ordered was $19. The situation got fixed and I got charged $10... i got my food and my visit was probably a total of 20 minutes because they were busy. I got home and my food was cold and the cheese in my burrito was cold and not even melted. It had lettuce which I did not ask for and normally I wouldn't make a deal about it but because this particular experience was bad it just completely topped off the overall experience. Before I ate my burrito, I ordered chips and cheese and came home to find out that I got the chips but not the cheese. This has happened before where I might get one or the other during the night shift. I skipped the Kaneohe location because I had been getting better service in Kailua, but it seems like it's only during the day. I wish I would've just gone to the Kaneohe location and wait the whole ride home to kailua to eat my food. The night shift never seems to enjoy their job and when there's a rush, there's always a mess up and it usually seems to happen with me. If you don't like your job, it might be time to find something else.

I ordered a pickup and showed 20 minutes after and still had to wait over 10 minutes after letting them know i was there. They also had two girls behind the counter in plain clothes laughing with and distracting the employees. I believe they work there but it was very unprofessional and poor management. The food is mediocre compared to the mainland taco bells as well.

For mobile orders they usually take over 25 minutes for fast food they are unacceptably slow by far the slowest taco bell I've ever been too

Terrible quality and the employees actively hate that you ordered there. The wait times are an eternity.