1/5 Mary Jane D. 4 years ago on Google
I
was
VERY
DISAPPOINTED
that
Discover
Hawaii
Tours
had
changed
our
tour
to
a
different
tour,
one
day
prior
to
our
date.
Their
reason
was
that
they
did
not
have
enough
people
for
this
tour,
(a
possible
change
in
tour
should
be
an
alert
under
the
tours
descriptions).
I
had
highly
suggested
Oahu
Mini
Circle
Island
w/
Pearl
Harbor
Arizona
Memorial
for
my
4
family
members
since
my
husband
and
I
had
done
it
2017
and
knew
that
they
were
on
the
more
adventurous
side.
They
missed
exploring
the
rainforest
and
rugged
cliffs
and
sea
scapes,
while
instead
rerouted
to
the
Polynesian
Culture
Center
for
the
same
experience
that
was
planned
at
a
Luau.
Their
monies
for
both
of
these
excursions
were
used
for
one
in
the
same.
This
was
their
first
trip
to
Hawaii.
They
flew
to
Oahu
for
this
highly
suggested
route
from
me,
since
I
have
been
multiple
times.
Upon
return
to
Maui
I
heard
the
disappointment
in
their
voices
as
they
informed
me
of
their
experience
and
that
it
was
not
what
they
were
expecting.
I
phoned
Discover
Tours
to
ask
what
had
happened
and
customer
service
told
me
that
my
family's
tour
was
an
upgrade,
in
a
surprised
voice.
I
explained
that
it
wasn't
about
the
"upgrade/money"
,
but
about
the
outdoor
experience.
She
did
not
call
me
back
to
follow
up
as
she
had
told
me,
I
had
to
call
and
track
her
down.
She
informed
me
in
a
disgusted
voice,
that
she
had
gotten
an
approved
amount
of
money
return
in
the
amount
that
the
upgrade
was.
A
trip's
plan
is
very
important
when
traveling
the
distance
form
PA
to
HI.
My
family
learned
that
there
were
4
other
people
who's
original
plans
were
also
changed
that
day
on
this
excursion.
So
why
not
supply
a
driver
and
give
your
customers
the
trip
that
they
had
specifically
picked
for
their
memories,
and
not
what
you
think
that
they
want
to
experience!!!
Again
their
Luau
experience
was
a
repeated
experience.
I
HAD
to
give
a
one
star
to
post
this....
My
husband
and
I
did
2
exceptional
tours
in
2017
directly
with
Aloha
Sunshine
Tours
with
no
problems.
I
don't
know
if
Discover
is
the
reason
for
this
mix
up?
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