1/5 Sherry G. 7 months ago on Google
I
went
to
check-in
around
8:05PM
for
my
8:30PM
reservation
on
Wednesday
02/08/23.
I
dined
at
Council
Oak
Steaks
&
Seafood
on
Tuesday
night,
which
is
Always
Outstanding,
and
wanted
to
try
Cipresso
because
some
of
the
Hotel
Staff
recommended
the
restaurant.
The
Casino
Hosts
gave
me
recommendations,
and
informed
me
how
good
the
Meatballs
and
the
Veal
Entree
were.
I
approached
the
Blonde
Hostess
because
I
stood
there
Five
minutes,
and
I
was
not
greeted.
She
was
very
rude
and
dismissive.
She
stated,
"
We
are
sticking
to
reservations
times
right
now."
I
informed
and
assured
her
that
I
was
not
trying
to
get
in
early...
just
wanted
to
give
her
the
courtesy
of
letting
her
know
that
I
was
there.
I
walked
away,
and
thought
about
her
rude
and
dismissive
attitude.
I
walked
back,
and
informed
her
that
I
would
be
cancelling
my
reservation.
I
told
her
that
I
would
go
to
Council
Oak
Steaks
and
Seafood
where
the
Customer
Service
and
Food
is
Amazing!!!
She
looked
like
she
could
careless.
I
refuse
to
spend
my
money
where
I
am
not
Appreciated.
I
opted
to
go
back
to
Council
Oak
Steaks
&
Seafood.
I
had
canceled
my
8:45
PM
reservation
with
them,
and
I
explained
to
them
what
happened
at
Cipresso.
Not
only
did
the
Manager
David
get
me
in
without
a
reservation....
he
got
me
my
Favorite
Waiter
Matthew!!!
That
is
what
I
expect
from
any
Dining
establishment
on
Seminole
property....
Amazing
Customer
Service....
Going
Above
and
Beyond!!!!
I
ordered
My
8oz
Japanese
Waygu
Steak
and
it
was
Awesome!!!
I
am
Happy
that
Council
Oak
Steaks
&
Seafood
values
me
as
a
Customer!!!
Cipresso
may
need
to
have
someone
up
front
who
actually
greets
the
guests,
and
is
Warm
and
welcoming!!!
It
appears
that
the
Hostess
was
overwhelmed,
and
may
have
been
having
a
bad
day
and/or
week!!!
That
should
never
be
taken
out
on
a
guest.
I
wish
I
could
give
this
0
stars!!!!
The
attached
photos
are
from
the
Amazing
Dinner
that
I
had
at
Council
Oak
Steaks
&
Seafood
after
cancelling
my
Cipresso
reservation.
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