We ordered 2 Everybody’s ice-cream, one for us and the other to take to our friends. But both of them were about 2/3rd's in the box and not full, pictures attached. How can you take a less-than-full box for the host!!! It looks like we eat from it and were bringing remaining leftovers... This happened even before, it was for us, still less than what we paid for, but this was embarrassing!! Why do they do that??? Don't they understand that when they are charging for a full box but only filling 2/3rd's!! This is wrong! Stop cheating customers!

It’s 5:30pm. The open light is still on. But the door is locked. Two gentlemen working inside. I knocked the door for 5mins called them. They did not respond. Finally one of the gentleman yield “We are closing right now”. Okay, fine. If you are closed, why would you print your hours and have the open light on? I hope you will keep closing. Don’t want to come back.

Always a good backup when MSU dairystore is not open. Food ice-cream and the location is ideal, located right in the middle of downtown East Lansing. Twh flavor options are good, I went for Cheesecake and Cotton candy mixed with fresh raspberries.

I ordered the apple pie ice cream in a cup and I got about a quarter of the ingredients as compared to the picture. I asked them if they would redo it, and they would not at first. I had to show them my ice cream and show them that it was almost all vanilla with almost no ingredients and had to complain three times and they finally said they would remake it. They gave the reason that the ice cream doesn’t always look like the picture. I explained to them it doesn’t even look close to the picture and eventually they remade my ice cream at which point there was only about half the ingredients as the actual picture. They were not polite. They also got my girlfriends order wrong. See other reviews as well. They seem to gip people on the ingredients.

Even while busy, the customer service was great. The ice cream was the best I I've had in a long time. I recommend 👍🏾

Despite requesting for ice cream which is not melted, staff didn't care and mixed both the melted and hard together and served. While placing the order and asking for what we wanted, one of the staff went to registry and was ready for us to pay up. Can't even stand on what they promise " customer staisfaction" BY Not even caring!

Went to Cold Stone on 9/17/22 and worker named Jordan N was very unprofessional and unhelpful. After rudely informing me of their ridiculous no-sample policy, I ordered a very underwhelming oreo overload ice cream. I’m very disappointed and dissatisfied with my order and experience.

Well made ice cream though it can get busy - line moves fast.