Baskin-Robbins image

Baskin-Robbins

Ice cream shop

Colorful ice cream parlor chain known for its many flavors plus sorbet & yogurt. People often mention cream, good, order,


Address

1595 W Lake Lansing Rd STE 100, East Lansing, MI 48823, United States

Website

baskinrobbins.com

Contact

+1 517-657-7620

Price rating

$ $$$

Rating on Google Maps

4.40 (208 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 am to 10 pm
  • Wednesday: 11 am to 10 pm
  • Thursday: 11 am to 10 pm
  • Friday: 11 am to 10 pm
  • Saturday: 11 am to 10 pm
  • Sunday: 11 am to 10 pm
  • Monday: 11 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: cream (23) good (8) order (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Morgane 3 years ago on Google • 28 reviews
    I have gone here quite a bit and feel like I’ve had both positive and not so positive experiences, so I’m giving 3 stars. Location: The store is very clean and has a nice atmosphere. Prices/Serving Size: The ice cream only prices are really good , but what you get for the price varies on who serves you. The single scoop is sometimes tiny and other times it’s as expected. Not consistent though. Customer Service: A few months ago we went and my daughter had hair in her ice cream. My husband took her back to exchange because EWWW and the workers looked very confused about what to do. Recently I ordered Gold Medal Ribbon, which is typically my go to, but on this occasion it honestly tasted like one glob of caramel. I mean I like caramel, but I can’t eat a cup full of it with a few bites of ice cream here and there. I went to trade it out since it didn’t taste like it normally does and the girls working all just stood there like they didn’t know what to do. I finally asked to swap it out and she still looked lost. I’ve worked in the restaurant industry before for many years, please teach your employees how to comp something out when the customer is not satisfied or there is an issue, it’s just ice cream. I would’ve taken a refund too, point was that I was not satisfied with my purchase and if that’s the case your employees should be trained with how to handle that situation without playing the “I’m confused and helpless” Card. Ice Cream Cakes: The ice cream cakes are good, we’ve gotten them for quite a few birthdays last minute and they’ve all been good! Sundaes: The brownie sundae is good, but pricey! Shakes: The strawberry shake was not good at all when I ordered. It wasn’t creamy and I actually prefer a shake from just about anywhere, but the one I ordered from here was just not good.
    4 people found this review helpful 👍

  • 5/5 Angel C. 1 year ago on Google • 277 reviews
    Visited here after my daughter's graduation. She and her friends we all able to get different ice cream flavors. They all loved it. Staff was great and helpful, the store was clean and neat. There was seating available both inside and outside. It was a gorgeous day to enjoy great company, ice cream and the sun. 💖
    1 person found this review helpful 👍

  • 4/5 Farah S. 4 months ago on Google • 384 reviews
    Baskin Robbins is always on my mind when I think of any celebration.Try their ice cream cakes of vanilla ice cream filling inside chocolate cake and you’ll definitely come back for it .

  • 5/5 Erin B. 4 months ago on Google • 363 reviews
    Very clean and friendly service! Loved all the pre-made ice cream cakes that made stopping by and choosing one quickly very easy!

  • 5/5 Sharnon P. 3 years ago on Google • 110 reviews
    I had a great 1st experience here, they were really patient while I decided on a flavor. My order was made promptly and very delicious.
    1 person found this review helpful 👍

  • 1/5 Amy S. 1 year ago on Google
    Drove in 8 minutes before close and they didn't take my order, just gave me blank looks through the window. It would have been fine if they had told me they had closed early instead of making me wait for nothing. 🙄
    1 person found this review helpful 👍

  • 4/5 S K. 2 years ago on Google
    the drive thru is slow bc you order AND get ur ice cream there, but other than that, i like this place. employees are always helpful when i ask about dairy free options and they usually have at least 2 vegan flavors.
    1 person found this review helpful 👍

  • 5/5 Waseem H. 1 year ago on Google
    Very nice place to visit and enjoy the ice cream there with the family.
    1 person found this review helpful 👍

  • 5/5 Laura C. 11 months ago on Google • 122 reviews
    I haven't been to a Baskin-Robbins in years. I got a strawberry cheesecake shake--so creamy and delicious. Also got a hand packed quart of Wild 'n Reckless Sherbet which includes flavors of: green apple, blue raspberry, and fruit punch. It was delicious. The sweet cashier also talked me into a special--a second quart of mint chocolate chip for $2. Everything tasted wonderful and I'll definitely be back again soon!

  • 5/5 Michael F. 11 months ago on Google • 76 reviews
    Sorry Ben, sorry Jerry, but this place has the BEST ice cream! Baseball Nut, German Chocolate Cake, and World Class Chocolate have been personal favorites for 20 years!!

  • 5/5 Mary L. 2 years ago on Google • 67 reviews
    Yum! Great service. I just needed an ice cream cake for my son's birthday. Pulled right up by the door, found a wide variety of cakes next to the door, grabbed a cake. In and out in less than 5 minutes. And the cake was awesome! Fudge frosting on the outside, Cookie dough in the middle. It sliced into perfect pieces. I would leave it out for 20 minutes if putting candles in. Yum!

  • 3/5 Mariah P. 1 year ago on Google • 6 reviews
    I didn’t have the best experience tonight, I got there at 9:15 which is still 45 minutes until close & when I got to the window the two workers just started at me and didn’t say a word. She acted as if she was writing my order but wasn’t and just stared at me again to keep on with my order, very odd. When they handed me the first ice cream he still proceeded to not speak & just looked out to see how many cars were behind me and got frustrated. I ordered an oreo layered sundae and it was pretty much all fudge no ice cream … i’m very upset with the money i spent for my experience , I even left a tip.

  • 4/5 Peter M. 1 year ago on Google
    Having teenagers sometimes means going to BR at 9 on a weeknight. Very surprising how many people were there, both in the store and in the drive thru. The kid manning the drive thru was crazy slow. I was in there watching him, and it took him 20 minutes to make 2 sundaes. No joke. In the same amount of time, the nice woman helping us served 3 groups of people, including more than 10 items, AND filled 3 quarts for a Door Dash order. My sundae was pretty good even though the hot fudge wasn't hot (broken machine).

  • 4/5 Rodney W. 1 year ago on Google
    The pieces are still reasonable and the staff is friendly. The ice cream is just as good as it's always been

  • 5/5 Julie P. 10 months ago on Google
    Great service and lots of options for people with dietary restrictions. Daiquiri Ice is the GOAT!

  • 3/5 Jacklyn S. 2 years ago on Google
    My ice cream was delicious and I’ve always loved eating here but I would not recommended eating here if you have any food allergies that are in any other ice cream that they serve. I found out not too long ago that I was lactose intolerant and I was exited to see that they had dairy-free ice cream.. I did not know until after I gotten sick that all their ice cream is not recommended for people with milk allergies because there could be cross contamination. They must not clean their scoopers before scooping out another ice cream and they didn’t mention anything to me about it possibly being contaminated, they do have it on their website though. Be careful if you have food allergies!

  • 1/5 Riley T. 1 year ago on Google • 1 review
    This is a "2 scoop sundae" that cost ~$6.50. There were two flavors and I verbally verified with the employee who responded "that is the two scoop size." I am fairly certain that this was owing to the fact that I did not leave a tip (most people don't tip for ice cream?), as the employee has to hold the card reader and watch you press no tip if you through the drive through. If this is genuinely a two scoop size, then I have never felt more ripped off when buying food. I've never left a review for a food place before, but this got me a bit heated. I would recommend avoiding this location.
    1 person found this review helpful 👍


Call +1 517-657-7620 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ No-contact delivery

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