1/5 Carlyn S. 6 years ago on Google
I
want
to
start
by
saying
the
star
is
for
my
stylist,
because
he
deserves
more
than
5
stars.
The
business
owner,
however,
does
not
deserve
any.
I
recently
had
my
hair
dyed
and
did
not
want
the
color
to
fade
too
quickly,
so
I
looked
into
purchasing
hair
care
products
from
the
salon
to
help
maintain
the
color
and
I
was
told
that
all
of
the
products
they
sold
were
‘color
safe’.
After
speaking
with
another
stylist
there,
I
decided
on
the
dry
shampoo,
normalizing
blend
shampoo
and
color
care
conditioner.
I
loved
the
dry
shampoo
but
the
others
just
didn’t
work
for
me.
The
shampoo
made
my
hair
more
greasy,
while
it
was
supposed
to
help
reduce
the
grease
and
the
conditioner
seemed
to
just
not
work.
I
tried
them
for
a
month
so
I
could
give
it
time
to
work,
but
gave
up
after
that
and
figured
I’d
return
or
exchange
them.
At
this
time,
I
realized
that
the
shampoo
was
not,
in
fact,
color
safe
and
contained
sulfate,
exactly
what
I
was
told
to
stay
away
from
bc
it
would
strip
the
color
from
my
hair.
I
asked
my
mom
to
bring
them
back
bc
she
goes
there
more
often
but
she
wasn’t
able
to
return
them
for
me
on
a
weekend
bc
the
person
that
does
that
wasn’t
there.
I
finally
decided
to
call
bc
I
live
out
of
state
and
did
t
want
to
take
the
trip
if
i
couldn’t
return
them.
I’m
sure
glad
that’s
the
route
I
took
too!
The
owner,
Timmi,
tried
to
make
the
receptionist
do
her
dirty
work
for
her
by
implying
I
wasn’t
using
the
products
correctly,
but
I
finally
had
the
displeasure
of
speaking
with
her
directly.
I
explained
the
situation
and
was
first
old
I
didn’t
use
the
products
long
enough,
but
was
later
told
I
used
too
much
of
the
products,
so
she
couldn’t
just
give
me
my
money
back.
She
then
went
on
to
state
that
‘those
products
have
changed
peoples
lives’
and
she
works
with
them
every
day
so
she
knows
how
they
work
and
swears
by
them
and
no
one
has
ever
complained
about
them.
While
admitting
that
I
could
be
the
exception,
she
said
she
doesn’t
know
what
was
done
to
my
hair,
what
type
of
hair
I
have
or
what
my
water
is
like,
because
that
all
matters
for
some
reason?
Without
saying
the
words,
she
was
calling
me
a
liar,
which
I
still
can’t
figure
out
why
I
would
lie
about
a
product
not
working
for
me.
I
would
have
loved
for
it
to
work,
but
at
$25
a
bottle,
that’s
a
bit
outside
my
price
range
to
have
the
complete
opposite
effect.
I
almost
gave
up
when
she
finally
offered
a
‘compromise’
in
that
she
would
allow
me
to
return
one
item.
Knowing
that
I
would
get
no
further,
I
excepted
this
‘compromise’
and
will
never
purchase
anything
from
her
salon
again.
I
have
never
experienced
such
a
lack
of
customer
service
and
am
appalled
by
it.
If
you
don’t
know
that
a
product
will
work
for
you
and
that
you’ll
like
it,
I
would
highly
recommend
not
buying
it
from
here
or
it
could
be
a
total
waste
of
money.
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