2/5 Kate C. 3 years ago on Google
I
would
like
to
start
off
by
saying
I
have
never
left
a
negative
review,
I
prefer
to
sort
the
problem
out
with
the
establishment
at
the
time.
This
event
was
no
different.
We
were
enjoying
ourselves
at
The
Royal
on
the
Waterfront
before
going
to
a
show
at
Crown.
We
had
excellent
service
from
a
man
with
an
accent
(we
didnt
catch
his
name)
and
had
our
entre
promptly.
We
then
ordered
dinner
and
realised
we
were
starting
to
push
it
for
time.
Dinner
arrived
and
my
$49
medium-well
Rib
Eye
steak
had
been
completely
cut
into
long
pieces
and
was
definitely
over
cooked
(I
actually
prefer
well
done,
so
this
is
saying
something).
The
waistress
that
delivered
the
meal
looked
uncomfortable
as
she
served
the
steak
and
said
"medium-well"
(as
it
had
been
cut
into
pieces,
you
could
see
the
problem
easily).
In
another
situation
I
would
have
simply
asked
for
another
but
time
did
not
allow
for
this.
I
started
to
cover
the
steak
in
sauce
to
try
and
make
the
best
of
the
situation,
but
then
decided
to
take
a
photo
to
show
for
feedback
when
we
we
went
to
pay.
When
we
went
to
pay
I
asked
why
the
steak
was
cut
into
pieces
and
the
waitress
said
it
was
for
"decorative
purposes".
I
stated
we
were
not
after
a
free
meal
and
gave
her
our
feedback.
She
then
went
and
got
her
manager
Sonny.
I
had
to
repeat
the
feedback
again
and
was
met
with
a
hostile
response
from
Sonny,
I
showed
the
photo-
which
was
pointless
given
that
I
had
already
covered
the
steak
in
sauce
and
was
told
by
Sonny
"that's
what
medium-well
is".
I
then
said
it
was
not
even
slightly
pink
and
that
it
was
dry.
Again,
met
with
rude
hostility,
Sonny
said
she
would
refund
the
meal.
We
stated
that
this
was
not
our
reason
for
providing
feedback
and
refused
the
free
meal
as
our
time
constraints
did
not
allow
us
to
fix
the
issue
at
the
time.
I
then
proceeded
to
tell
her
that
cutting
the
steak
into
pieces
also
meant
that
the
steak
goes
cold.
She
cut
me
off
and
stated
she
was
right
next
to
the
kitchen
and
that
it
was
there
for
less
than
a
minute
before
coming
to
our
table.
Had
she
lidtened,
she
would
have
realised
I
was
referring
to
once
the
meal
arrives.
Mine
was
definitely
hot
when
it
arrived
but
unless
you
eat
like
a
fast
machine,
by
the
time
you
get
to
the
other
"slithers"
of
steak,
they
are
cold.
The
way
this
entire
situation
was
handled
was
rude
and
dissapointing.
We
tried
to
give
polite
feedback
without
seeking
any
compensation
and
were
met
with
a
rude,
hostile
Sonny.