The hotel is lovely but quite dated. Food is absolutely delicious and staff very attentive and knowledgeable. Beds were very comfortable with delightful pillows and soft bedding. We used the spa facilities, which also require a little TLC, especially the hot tub which jets didn't work properly. The outdoor pool looks absolutely stunning with leafy surroundings but it was to cold to take a dive. Altogether a lovely and relaxing stay after a hike from Brighton to Eastbourne!

Amazing! Booked and overnight spa break for me and my mum and what a lovely experience that was! Amazing staff and the best massage I ever had! We had a 3 course meal in the restaurant and it was exquisite! Will definitely come back with my husband!

Amazing place to stay, great architecture and such a grand place to reside. The food was amazing and the service was very professional and five star. The room was upgraded and was clean, fresh and massive. The spa and pool facilities whilst slightly aged were clean and nice to.use. I love the fact you check out and have free run of all the hotels facilities. Nothing was too much trouble for the staff. The concierges were professional, polite and the car parking service second to none..The parking is limited but if you need to park outside the hotel give you the parking ticket. Every little detail was thought about. This fine hotel is part of the Elite hotel group. This is the third one we have stayed in and they are all brilliant. Outstanding stay.

Stayed here for 2 nights. The room was a reasonable size and had good bathroom with bath. Lots of decent tea and coffee supplies and toiletries. Bed was very comfortableandi had a good night's sleep on both nights. The room was situated to the back of the hotel so no sea view but a window out to Eastbourne. Spa facilities are adequate with a small indoor pool, hot tub and steam room. Didn't try any treatments so cannot comment. We had a decent breakfast both mornings with plenty of choice and good service. I also had an extravagant hot chocolate and a couple of scones in the lounge one afternoon. Staff are very warm and friendly which makes all the difference. Very happy with my stay and I would return.

It's not a 5-star hotel. Wait until you try the breakfast. The hotel is in dire need of a full refurbishment. The staff, apart from the receptionist, are not friendly. The only positive aspect of this hotel is its great location and the beautiful sea view. Unfortunately, they do not show respect towards musicians who come to the hotel. I escalated this issue to the highest management, but they didn't seem to care or take any action as a gesture of goodwill. I strongly advise against staying at this hotel; you'd be better off choosing the 4-star hotel down the road.

Went for an afternoon tea for 2 with my mother-in-law and had an amazing time we were relaxed. Wonderful food, wonderful service, wonderful music and we didn't want to leave and he was opposite the sea. And thank you to all the stuff that looked after us. I would look forward to going back again. This is a 100% great place for an afternoon tea with someone special

It’s a nice hotel. Staff are friendly and overall we had a nice stay. Lots of nice armchairs to sit around in and there’s a very relaxed atmosphere. Dinner and breakfast is fine. Enjoyable but not memorable and would give it a 3/5. The bar is nice and the staff were friendly there too. The room was nice but it would be good to have a fridge. I don’t understand how it has 5 stars but the room rate was reflective of the stay I think. We got a winter deal which made it reasonable overall. £16 for a cocktail was a lot higher than London prices. The pool area needs some renovation too. I cut myself on a ragged tile in the pool itself. I’m giving it a 4 because overall it was a lovely stay.

This hotel is a textbook example of relying on its history to sell itself. When it first opened and during the twentieth century, I can see how it could be perceived as a luxurious hotel, but that is no longer the case. In reality, any good and modern three-star hotel is superior to the grand hotel. The rooms are old; the beds are far too soft and uncomfortable; the shower head was broken; and there is no air conditioning. I could continue, but you get the idea. The breakfast was acceptable. A five-star hotel that does not even serve natural juices for breakfast is a bad sign. There are some expectations for a five-star hotel, and this hotel falls far short of those expectations. The service is quite good, and the staff is attentive and professional, but this does not compensate for how bland the rooms are. I cannot recommend this hotel for the price of a single night at £245.

We booked an Executive Sea View room which cost over £700 for two nights. The weather was hot and the room was like a sauna. This type of room, despite it's name and the hotel having five stars does not have air conditioning. The staff are very friendly and the service and food are excellent.

I took my mum there for Mother's Day afternoon tea. It couldn't have been more perfect. The setting is beautiful, with a fabulous interior, very attentive waiting staff and the tea was delicious. Definitely thinking of upgrading to full Mother's Day lunch next year!

The Afternoon Tea I had with my Daughter was,lovely and very filling,this is the second time I had it,,it was,my Birthday treat from my Son and his girlfriend,,my Birthday was on September 1st but we could not have it that day, so we had it today 14th November instead so I do recommend it.

I stayed at the Grand Hotel Eastbourne for the weekend. I had room 112 which was a "superior inland" refurbished room. The room was nice and spacious. It had a kettle and a Nespresso machine. In the shower it had these soap dispensers on the wall. However it was not clear at first what dispensed what as the writing on the dispenser was the same silver as the dispenser. Since I was staying at the Grand in January there have been so many new staff that I hardly knew anyone. However they were still delivering the Grand Hotel Eastbourne standard. All the staff that I met were all so friendly and helpful. When I say that I am of course including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly. Special mention should be made for the all bar staff. Message to management, look after them they are all good. I mainly ate in the bar and the food was delicious. I will be going back down to the Grand Hotel Eastbourne in a couple of weeks.

Stayed there for a long weekend with our dog and had a great time in this property. It’s an outstanding building located in front of the beach and next to the center. Pros: dog friendly, great service, great location, great property, good breakfast Cons: dog friendly rooms are the outdated ones and the beds are small even though king size but still felt small. Mattress was very bouncy as well. We had dinner and it wasn’t great food so recommend eating elsewhere.

A properly Grand hotel. Lovely rooms, clean and well presented with lovely staff, great service and well cooked and presented food. Also great value for money, will definitely be stopping here again.

Omg. Food so amazing and all the staff superstars. Had the most amazing evening. So kind and inclusive. The wine was stunning

Quality, From the moment I made my booking to stay and during the week staying in the sea view largest penthouse suit available I could not fault a single thing. We are regularly guests and on this occasion we really did push the boat out but as a fair honest review all the staff and rooms are very well looked after. The Grand Hotel is no spring chicken of a building so its going to have a little patch in need of repair if you look closely. Arrive at the main entrance and be amazed at the scale of the place and its easy to know why the locals call the hotel The White Palace. Book directly for some great packages, DBB or BnB, Spa Breaks, or just one night for a business stay. Well Worth a visit. Pete

Great looking building, good size rooms and a seaview. Those are the only positives. Food was substandard, both breakfast and dinner. Service was average. And to top it all off, you get company in the room and lifts; cloth moths! You get free wake-up service too, in the shape of the bathroom pump system that makes sound for no reason early in the morning!

Lovely helpful staff. Food great, even for gluten free. Lovely inside pool, didn't use the outside one as it was raining most of our visit. Highly recommend. Will definitely return.

Gorgeous hotel right across from the Eastbourne Eye. Had a lovely afternoon tea. It was a bit slow to come out and the scones were not served warm but service was good overall and we enjoyed our experience in a lovely setting.

We tour spas as a hobby. The spa days here are great, treatments feel amazing. Can't wait to book again. Afternoon tea was delicious and we wanted for nothing thanks to the incredibly helpful staff. The spa itself looks a little dated in places but overall the experience was worthy of the 5*'s

We stayed here for the tennis. It was a great stay. Quiet comfortable rooms, brilliant breakfast and service, and lots of tennis players wandering about! I had to work sadly, so I set up home in a quiet corner. I was looked after nicely.

I was treated to afternoon tea at the Grand. I have been there before and the service was of the same high standard. The food was delicious. A variety of sandwiches on different types of fresh bread, delicate little cakes and fresh scones with jam and clotted tea. A wonderful afternoon.

Lovely location. Lounge was excellent with nice view. Food was okay. Unfortunately, I had the Grand burger and French Fries. The burger was heavily spiced and undercooked and the fries very heavily salted. Not the best and not as you would expect at a hotel of this standard. The soup was excellent and the afternoon tea was fine. So meal wise a bit hit and miss.

Cannot rate rooms as we were there for afternoon tea. The location is amazing, the lounges, restaurant and other seating areas are gorgeous, spacious and well maintained. The staff were fantastic. Very presentable, polite, Friendly and nothing was too much trouble. Afternoon tea was gorgeous. A nice selection of high quality food that was well presented. Felt very relaxed, never rushed, but staff were always on hand to refresh drinks and tidy. It was a treat afternoon that has certainly made us want to go again and look at staying and making the most of other services available. The small shops on site had some great items on display that were very reasonable in price. Staff again happy to help get anything for you to try. We are definitely looking forward to our next visit.

An absolutely amazing stay at this really wonderful and classy hotel. The facilities were brilliant, the staff are so friendly and professional and nothing is too much for them. The concierges were so helpful and kind especially James (Jim), Chris, Cole and Reece. The Spa centre staff were awesome, Angela, Alice and Emily. We were in room 234 and the views and room layout for our family were just amazing.

Great 5 star Hotel. Loved it. The best thing about this place is the staff. They are all so polite, helpful and friendly. Nothing was too much trouble. We had a lovely room with a sea view. It had everything you needed, including dressing gown and slippers. Food in the restaurant was lovely. And enjoyed sipping cocktails in the lounge after dinner. For the more energetic, there is a lovely indoor pool and Spa. We only stayed for 3 days but didn't want to leave. Would definitely go back again.

We had lunch here to celebrate my birthday. Cocktails were overly expensive - in excess of London prices. Food was proportionately priced and of a high standard, absolutely delicious. Service was impeccable and faultless. Staff both in the bar and restaurant were fabulous, professional and friendly. Would definitely recommend and will return in the future.

Had afternoon tea for a birthday celebration and it was lovely. Amazing service and beautiful surroundings. Some would say dated, but I'd like to call the hotel interiors faded grandeur! Beautiful cakes and sandwiches and glass of bubbly, just shy of £50 per person, inclusive of service charge. Worth it!

Everything was just perfect we had a lovely cream tea for our wedding anniversary. We also had a over night stay the room was very comfortable and we had an amazing view. The breakfast was very tasty I had a omelette with cheese and mushrooms it was cooked perfectly. My husband had the plant based breakfast which looked great and he said it was very nice. The Grand is well worth the price it is full of luxury and brilliant service and the staff are all very helpful.

Extremely pleasant stay. Fantastic setting and so convenient for getting around. The staff were friendly, courteous and helpful. We had asked for a room with a walk in shower, and this is what we got. Wonderful bed, quality towels and toiletries. Breakfast service fast, and cooked breakfast all you could ask for. Loved the heated outdoor pool!