2/5 Rai A. 8 months ago on Google
I
would
like
to
take
a
moment
to
express
our
experience
on
August
21
at
your
restaurant.
My
partners
were
thrilled
to
visit
Chez
Piggy
for
the
first
time
to
celebrate
his
birthday.
Unfortunately,
the
experience
from
reservation
to
in-person
was
less
than
what
we
expected.
The
wait
to
be
served
took
between
15-20
minutes
long,
and
the
food's
quality
and
flavour
were
not
meeting
its
reputation
and
nowhere
near
as
good
as
it
used
to
be.
I
ordered
the
iced
dirty
chai
tea,
and
I
was
disappointed
with
how
it
tasted.
The
balance
between
the
chai
tea
and
espresso
was
completely
off.
We
ordered
fries,
calamari,
and
the
specials
of
the
night.
The
fries
were
basic
from
presentation
to
flavour,
and
the
calamari
was
served
cold
and
had
to
be
sent
back
for
a
remake.
The
remake
tasted
better,
but
the
flavour,
texture,
and
presentation
were
still
basic.
I
questioned
the
quality
and
was
told
it
wasn't
from
frozen.
I
think
there's
a
need
to
re-evaluate
the
level
of
excellence
of
these
dishes.
Our
first
course
was
poorly
executed,
from
presentation
to
flavour.
I
sent
it
back,
and
my
partner
got
a
Caesar
salad
as
a
replacement,
which
was
not
their
favourite.
Receiving
a
full
bill
without
any
effort
made
to
recover
our
poor
experience
was
disappointing.
Though
you
made
an
effort
to
remove
the
calamari
and
drinks
from
the
bill,
those
are
basic
customer
service
gestures
in
the
industry.
We
were
hoping
for
something
above
and
beyond
to
recover
from
the
experience.
It
felt
like
there
was
almost
instant
deflection
and
defensiveness
every
time
feedback
was
given.
As
a
frequent
customer,
I
found
today's
experience
disappointing
as
a
whole.
I
hope
this
feedback
will
inspire
your
restaurant
to
find
new
ways
to
improve
the
current
menu
and
better
focus
on
customer
service
to
go
above
and
beyond
to
provide
exceptional
experiences
for
others.