Sanatorium Our Lady of Guadalupe image

Sanatorium Our Lady of Guadalupe

Medical clinic

😠 Just why can't I give 0 stars. Terrible sanatorium, specifically the pediatrician Rolando. I took my baby and to begin with it took him 35 minutes to take care of me in the sun under a little roof. And it was only me waiting. When I entered the consultation, he only checked on my baby for 1 minute a... People often mention care, staff, para, doctor, baby,


Address

Av. Insurgentes s/n, La Mora, 55030 Ecatepec de Morelos, Méx., Mexico

Contact

+52 55 5787 3221

Rating on Google Maps

3.30 (106 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: care (12) staff (6) para (6) doctor (6) baby (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Roliscrack_YT 8 months ago on Google • 18 reviews
    Excellent service. Attentive staff and they ask you to use face masks to take care of us and their staff. Those who do not understand that there are many contagious diseases that we must take care of are inconsiderate. The Doctors explained to me that they take care of pregnant women so that they do not get sick in their Clinic. 100% reliable!!!
    3 people found this review helpful 👍

  • 1/5 Gabriela C. 8 months ago on Google
    No generalizo pero la mayoría del personal están ahí solo por su sueldo no tienen vocación de servicio empezando por la Recepción se molesta de habrir la puerta e tenido necesidad de ir varias veces y simpre es lo mismo y en la noche que me quede a cuidar mi familiar tenían una fiesta esas enfermeras hasta bailando y no dejaban dormir los doactores son buenos pero el pediatra es muy despota no trata bien a los pacientes y por último no están capacitados para las emergencias nadie sabía que hacer se echaban la bolita entre hijos del doctor para cubrirlo espero puedan arreglar esos detalles para poder dar mejor servicio Gracias por su atención
    3 people found this review helpful 👍

  • 5/5 Rox N. 2 months ago on Google • 8 reviews New
    I made an appointment for finger surgery, the care from the assessment to the surgery was excellent. The surgeon Dr. Alfonso Montes de Oca is very professional. The facilities are very well maintained, in terms of cleanliness and care of them. Excellent service!!
    2 people found this review helpful 👍

  • 1/5 ivan omar C. 3 months ago on Google • 3 reviews New
    The receptionists and/or nurses (who already feel like doctors) are terrible, poorly educated, despotic, mocking, trash!!! But in medical care very accurate in his diagnoses, Dr. Montes de Oca very despotic but doing his job well (he reminded me of Dr. House) 🤪 In any case, I'm not going there to treat my children with love, I'm going to cure them and that's what they do!!! I give it one star only because of the attitude of the brutes who have the first contact with the patients!!! 🤪
    1 person found this review helpful 👍

  • 5/5 Nora Patricia Montes De O. 8 months ago on Google
    Muy amable el personal, mucha higiene, siguen protocolos de salud, yo tenía un resfriado y por seguridad de todos tienen una sala de espera especial, muy recomendable
    1 person found this review helpful 👍

  • 1/5 Diana R. 9 months ago on Google
    PESIMO SERVICIO todo el tiempo iba a esa clínica con el pediatra (que tardas más en entrar que en lo que revisa al niño) Por cuestiones de "confianza o fe" yo me había tratado ahí algunas infecciones son muy sarcásticos para medicar y todo es tu culpa hace más de 1 mes me quitaron la vesícula y estoy viviendo una experiencia terrible pague 22 mil y no te explican nada ,estando en quirofano ellos platicaba que venían de una fiesta, el papá de ellos que es el doc montes de oca solo me decía "aquí operamos y operamos bien y yo seguía inflamada con dolor sin poder caminar aun ya sin puntos no me mando dieta dijo qie comiera de todo y cada "cita" más bien yo diría ir a platicar te cobra 600 porque es "consulta con especialista" pero solo vas a platicar no te tona signos bitales y dice qie eso qie presentó después de su cirugía esmi culpa NO VALLAN PIDAN UNA SEGUNDA OPINIÓN
    1 person found this review helpful 👍

  • 1/5 Jose L. 8 months ago on Google
    Muy mala atencion la berdad no recomiendo q ballan a tratarse ai mi familiar lo operaron y solo cuando pagas segun son amables pero para despues ir a rebiciones dan muy mal servicio en especial un hombre q se dise es pediatra muy grosero. Para nada recomendable.
    1 person found this review helpful 👍

  • 1/5 Gonzalo E. 9 months ago on Google • 3 reviews
    Extremely clowns. They treat you like the plague. And they made me wait outside in the sun and air... right in this photo you can see the place where they made me wait for my family member when they have a waiting room inside. Just because my family member has the flu.

  • 1/5 DOCTOR “DRAGON” P. 8 months ago on Google
    Ya se levantó la pandemia, incluso en ISEM, que es del gobierno ya no exigimos el cubrebocas, y aquí pagas la atención y desde la entrada, es la atención por que el IMSS, lleve a mis dos niños con el pediatra y solo pudo pasar mi esposa, a mi me dejaron afuera. Además este hospital, según no atiende pacientes COVID, y por experiencia se que los que más se cuidaron en ka oandemia, están muertos por COVID. 25 de Agosto, y si trabajan en prevenir todo tipo de contagio, porque el pediatra no uso cubrebocas durante la consulta, si son médicos bien deben saber que el adulto suele ser portador de enfermedades mortales para los niños.

  • 5/5 Johana Paola Chan N. 2 months ago on Google • 1 review New
    Excellent service, there I was relieved, from the beginning the general surgeon Alfonso Montes de Oca Navarro was very kind from the beginning, super professional, he answered all my doubts and I took all the control of the pregnancy, the day I got relief from the surgeon, The anesthesiologist, the pediatrician and the nurses were very kind and professional, caring for both my daughter and me at all times; Their facilities are always impeccable, and the operating room is even cleaner. They have set up a respiratory waiting room, which I think is excellent. For 3 years I have been taking my daughter there with the pediatrician Rolando Montes de Oca, excellent service from him as well, he always gets my daughter up super fast, yes, then it is a little slow to get in but the pediatrician has a lot of work, the consultation It is fast but still does not lower the quality of care. He highly recommended it, from the facilities, the staff, and especially the surgeon and pediatrician, excellent care, professionalism.
    3 people found this review helpful 👍

  • 1/5 Fabiola R. 2 months ago on Google • 1 review New
    Just why can't I give 0 stars. Terrible sanatorium, specifically the pediatrician Rolando. I took my baby and to begin with it took him 35 minutes to take care of me in the sun under a little roof. And it was only me waiting. When I entered the consultation, he only checked on my baby for 1 minute and he gave me medication. He didn't explain to me what the baby had and when I asked, he got upset and just told me to give her the medication that he ordered (I had to take her to another doctor since he didn't care for her). did), I asked him for my daughter's complementary feeding plan and he gave me two poorly printed pages. When I asked him to explain it to me, he told me "You don't know how to take good care of your daughter, read well." In addition to a lack of professionalism since I found out from a nurse that I had my baby and yet the "nurse" told me not to say anything to the doctor since he gets very aggressive with them. I do not recommend it, payment must be in accordance with the care and the fact that he is a doctor does not justify him being a pedantic, despotic and rude.
    3 people found this review helpful 👍

  • 1/5 Quien 2 months ago on Google • 2 reviews New
    Terrible attitude from one of the pediatricians, I went to the consultation and I felt attacked for not knowing something and all the time calling me "mom" I didn't say anything because I needed the consultation for my baby but anyway I had to go to another office because according to The doctor had nothing! When my baby clearly had something. On the other hand, Dr. Montes de Oca Maya is a very good doctor, shame about the arrogant staff he has.
    1 person found this review helpful 👍

  • 5/5 Lulú M. 10 years ago on Google • 1 review
    My home!!

  • 3/5 Ale M. 9 years ago on Google • 1 review
    Ok

  • 5/5 Malena P. 2 months ago on Google • 1 review New
    The best doctors. It's good that they expelled the reception staff. 100% recommendable. The staff, nurses and doctors are the best. Every time we went they treated us with the tip of the foot. Today they treated us in the best way. Thank you Fatima!!!


Call +52 55 5787 3221 Open on Google Maps

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