Easily one of the worst car rental experiences I’ve ever had. Avoid at ALL COSTS! Having a pre-paid booking for a Tesla Model Y (Electric), I was informed just a couple of hours before my check-in that Tesla is not available. I already paid a premium to get a Tesla, however a disappointment even before getting the car. I arrived a couple of minutes prior to my rental at the counter however staff was not cooperative at all, told me that she is the only person in the office and there’s only one person up in the garage, they are both “very stressed” and cannot help. I waited 40-45 mins at the Starbucks next door and when I arrived, I was advised that no clean cars in the category or higher are available. After a long discussion, I was given an Audi Q3 which was in quite dirty condition, as they explained “outside is rainy so no cleaning necessary”. It’s also worth mentioning the car fuel was at 5/8. I returned the car on time and with 7/8 fuel since it was not the easiest to keep at the same level. Guess what happened? They charged me for fueling! This is an ongoing claim so will keep you all posted. STAY AWAY from this Sixt.

Got a Mercedes E200 here. The rental process was good and fast, and you take the elevator on the left once you just walk out the door after the confirmation was done. Make sure you have a ticket from the staff so you can use it upon driving out od the parking garage.

Worst rental company we have ever dealt with!! Drive over 200km to pick up the vehicle and it's not available and they don't even know what vehicle we booked even though we have it written in a email. Pathetic and to think our company has multiple leasing with them. Time to look elsewhere!!! And don't ask us to contact customer service to resolve the issue because it's also useless. Not the first time this has happened

I am very satisfied with this Sixt rental car branch. I have rented a car here 4 times and have always been satisfied. The employees are always very friendly and helpful. The staff at the issuance and return are always present and answer all questions. The station also has a lot of electric cars in its fleet. So it's perfect if you want to take a longer test drive with a Tesla or Polestar. The cars are always almost new and in very good condition. My last Tesla 3 only had 183km on the clock 👍

They simply canceled my reservation with less than 12 hours in advance. I needed the car for 7:30, they sent an email at 22:40. I had three experiences with Sixt and all of them were bad. They never have the car you book and sometimes they offer a replacement that doesn’t fit to my needs - that’s usually a big trunk. This time they didn’t even offer a replacement, they just cancelled. The website is also not trustworthy because I saw the car was available at another agency and it turns out it wasn’t. So yeah, never again.

Don't trust the 5 star reviews, they are all from inside the company. I lost 591€ with these unprofessional people at DDorf airport. Apparently my card said "electronic use only", so I couldn't pay the 300 euro bail of my full protected car. Bad manners, no solutions, and I was left with no car at a very important fair. My only advice here: don't rent anymore with sixt, they are too unprofessional. especially if you're coming from another country

The worst experience I had they are un professional they don’t know the difference between translated license and international license, despite this is not the first time I use my international license, they ruined my plan and vacation. May be the the company is good but the person behind the desk is not

I have booked and prepaid for an automatic transmission diesel/petrol vehicle two weeks in advance. However, at the counter, I was forced to accept an electric car as no automatic transmission vehicle was available. For the electric car I got on the first day, there was no fast-charging cable in the car. Therefore, there was almost impossible to charge the car upon arriving at the first destination. With the slow-charging cable in the car (wall plug), it takes 23 hours to fully charge the vehicle. As a foreigner, most of the charging facilities cannot be accessed as their use requires registration with a local mobile phone number. It takes me more than 2 hours to drive around at the first destination to get an electric charging facility. After 2 hours charging, I was confident to drive back to Dusseldorf. When I asked for the exchange of the vehicle after returning to the rental, the staff did not respond to my request. With a slow-charging cable, 100% recharge is not possible. However, it was then charged to me in the invoice for not fully charging the electric car. With the help of a local friend, I was able to change to another automatic vehicle. This showed that they had the automatic vehicle but did not want to give me one at the beginning. This is the worst rental experience I had. I used Sixt for many years when I go to Europe. However, I would reconsider using another rental company after having this experience. Advice for other non-local users: Do not accept an electric car. The staff told me that the battery would last for 450 km. However, the OPEL they offered only shows 312 km at a 98% battery level. Moreover, after driving for 98 km, the battery showed about 175 km remaining. The setting in the OPEL electric car cannot be changed without using their APPS. For non-local users, downloading the APPS is not allowed.

Booking online in advance was fine and worked without any problems. Picking up was rather difficult (we couldn't find the key box despite the description in the email and then had to rely on the employee in the local shop) The employee at the return was less friendly and, according to the handover protocol, suddenly "cheered" two stone falls on us, which we were completely unaware of - fortunately, but without charging the costs (since it was out of sight), I would recommend supervising the return.

Sixt Düsseldorf City/Train was an impressive experience that I would strongly recommend. What particularly impressed me was the automated vehicle handover and return system. This system made it quick and easy to use and saved me the stress and waiting times I experienced with other car rental companies in Germany. On top of that, the staff was extremely friendly and helpful in ensuring my needs were met. Overall, the quality of service from Sixt Düsseldorf City/Train was excellent and far exceeded my experiences with other German car rental companies. This was a positive and pleasant experience and I will definitely rent from Sixt again the next time I need a car rental in Düsseldorf.

Worst experience I’ve had in a while. No information about my cancellation, no empathy that things went wrong and no solution was offered. Looking up possible alternatives at DUS location wasn’t possible. Simple tip: never argue with your customers. Meanwhile both continued their conversation as if nothing happened and let me stand in the cold. Shame on you SIXT, I thought you aimed for Premium - but you clearly lost your mojo.

The car was booked for 8:00 a.m. Even at 10:00 a.m. it was still not finished and was handed over uncleaned inside and out (see pictures)

Coming from the US, I am always excited to rent a car at SIXT and get great vehicles like BMW, Audi, Mercedes.... The challenge is always when you arrive at the counter: it takes FOREVER!! The process to get the contract and the keys is way too long: the employee is completely absorbed by the numerous information fields to fill out for very long minutes... This is not seamless and not as simple as walking directly to the car in turning the ignition key.

This review is addressed to SIXT at Stuttgart airport, where I returned the car (with pick up at Düseldorf). I had a fixed and prepaid rate of € 179,95 which included taxes, fee for return to a different location, tires and windows protection. I returned the car with a top tank, stopping at the gas station just at the airport area. However, the closing invoice I received is for 406.90 euros with the following extras: 190.71 fueling, 37.81 one-way fee and 64.97 euros tax. This is unbelievable and totally wrong. Very disappointed. Sent a claim and expect to receive a prompt reply and a correct invoice.

We booked and paid a car online in advance for our family vacation and on the pick up day the booked car or similar models were not available. We as the customer made more effort offering solutions, while Sixt only offered us different cars, all of which were downgrades or didn’t fulfill our needs. In the end we did not end up with the car we wanted, with less cabin space and ultimately left very dissatisfied after the model we booked in advance was not available. We still think Sixt could have made a much better effort for us as customers. We’ll definitely look for an alternative when renting in Düsseldorf.

Rented a truck in Düsseldorf at Sixt because of moving a friend from apartment to apartment. What great service, it was really amazing. Never had such an experience with renting a truck. Most of those rental company's realy suck in either kind of way but Sixt gave me an experience from beginning to the end with full service and explanation and for that price. The staff was so nice and patience with me. Only for that i would definitely go back to Sixt Düsseldorf. Thanks guys, realy good job 👍👍👍

We were given exact same car that we had chosen a BYD 4 electric car. Everything went smoothly. No surprises or additional charges although we only had the most basic insurance. The only problem was we were to return the car at the airport and it took some time to find the place.

24/7 opened that’s a great value and greatly appreciated I got an upgrade from VW to Audi 🎉, thanks. But the problem I had with oil missing and having to buy 1L for 20€ at a service station reduce the rating, for the price we expect that the car are in good maintenance with oil engine check before. So when renting there ask all this questions on the maintenance to avoid issues on the road!

They didn’t have the car I selected but they offered to upgrade me for an extra cost l. The car was clean and brand new. Service was very nice. Only issue is that the car was a disel and I had to top up the adblue for it to continue running however I was compensated.

They cancelled my reservation without any prior notice/warning. My reservation was made for 10:00 AM, I have received a cancellation mail at 11:07 AM. I was at the pickup location at 12:00AM and they said they don't have any available car. I have checked all the information in the reservation form, I do not see any warning regarding to the no-show-off. It was very frustrating to manage such a situation when you have already made a comprehensive plan for a vacation.

I would like to thank the great team very much. I received a great welcome, everything went smoothly, I am completely satisfied and would be happy to rent a car from this branch again next time. See you next time ! :) -Super polite employees at the counter -Clean car, exactly what I imagined -Great service, no long waiting times

Great customer service and convenient pick up and drop off timing. I wish for the future to get the same care I chose.

Very convenient location for the Dusseldorf train station. Very friendly staff both at the desk and at collection/drop off. I was able to book via app and get a very good price on a very short notice - same day booking. The car was ready within less than an hour. They had the car seats we required, it was excellent! As a long standing Europcar customer, I don't think I'll go back to Europcar if there is s SIXT around.

Extraordinary staff, super helpful! Easy to found.

Insurance policy shouldn't be illegal in Europe. Not having excess and forced to have full insurance is what you expect from crock company form third world not from sixt in Germany. Will never use your company anymore.

Thought I’d go in and check their available cars, given online had some for <24 hours and some for 24 hours. Only here on a flight stopover to Australia… Turns out no manual convertibles or coupes, even though website allows it. “Try the airport, we’ve had to cancel bookings for manual Coupé or Convertible” the lady interjected as an employee was about to start helping me. So, no manual Coupés or Convertibles even though the website said MX-5 convertibles and/or Audi TT coupes were available. Was prepared for the 200€ hire for 24 hours but seems she couldn’t be bothered in helping for 5 minutes to find the right vehicle, instead passing me off and suggesting they have nothing in manual. So, either website was lying or her…

I rented a car from them with a few friends. Totally professional, everything was well explained. Staff very friendly. If you are renting within Dusseldorf, choose this branch. And if you are renting in Europe, Sixt is your best option ( in my opinion). The quality of the service and their overall system is worth it.

Everything went smoothly from picking up to returning. However, I received a fine of 10EUR afterwards. The thing is, I have to pay another 29EUR to Sixt as handling fee, which is too expensive.

The best company to rent cars in Germany.

Close at 6PM instead of 10pm. Have to come back the day after, no discount for trouble, bad service.

They are truly awesome! great customer service, they are super customer oriented and this doesn't happen in all rental stations! but I have no problems whatsoever with Dusseldorft HBF. Thank you very much ladies and gentlemen! I raise the hat for you.

Free car and insurance upgrade. 5 minutes unlike Eurocar 25 minutes for the signature and key!

It’s quite often when I use this branch as you can find quite unique and passionate cars, in the heart of Düsseldorf. Quick service and acknowledged employees will help you to take a ride! Just be careful with a narrow ramp while getting in or out the parking.

Nice cars and smooth service, but the child car seat we booked online was not availible at the central station. Took us time to fetch the child car seat from another office. Instructions for the staff concerning size of car seat needed for the baby would be very helpful. Leaving the car at the Airport was nice and easy. We took our luggage and left, everything was prepaid.