1/5 Carly R. 10 months ago on Google
Warning:
Long
Review:
I'm
giving
Moda
Salon
two
stars
for
the
hairstylist
and
the
receptionist.
Otherwise,
I
would
give
it
1.
I'm
writing
a
bad
review
regarding
the
manager
of
the
salon.
I
will
not
be
back.
I
genuinely
liked
my
hairstylist,
but
she
didn't
listen
to
me.
When
I
first
asked
her
to
cut
my
hair,
I
asked
for
a
hair
trim
(1
inch);
she
cut
off
3
inches.
It
was
a
cute
haircut,
so
it
didn't
bother
me.
We
talked
about
hair
color
several
times
before
our
appointment.
I
explicitly said
I
didn't
want
dark
brown
mahogany
hair.
When
she
was
drying
my
hair,
my
roots
were
bright
red,
and
the
rest
of
my
hair
was
dark
brown.
To
remove
the
red
roots,
we
had
to
dye
my
hair
dark
brown
-
that
mahogany
brown
color.
I
told
the
receptionist
I
wasn't
happy
with
my
hair
as
I
checked
out.
She
said
she
understood,
and
I
shouldn't
pay,
but
I
had
to
talk
to
"Mayghan,"
the
manager.
I
waited
for
the
manager
for
10
minutes
after
she
got
out
of
the
bathroom.
She
said,
"I
understand
you're
unhappy
with
your
hair,
but
I
saw
the
hair
color,
and
our
hairstylist
gave
you
what
you
wanted.
So
you'll
need
to
pay
for
the
full
appointment."
I
understand
that
mistakes
happen.
However,
the
lack
of
accountability
is
the
issue
here
and
is
why
I'm
writing
the
review.
It's
like
asking
for
salmon
at
a
restaurant,
and
you
receive
chicken
and
being
told
you're
supposed
to
eat
chicken
because
that's
what
you
ordered...f*cked
up,
right?
Just
no.
In
the
end,
I would
have
returned
to
this
salon
if
they
had
taken
accountability,
admitted
they
had
made
a
mistake
with
the
hair
color,
and
offered
a
free
color
correction.
The
manager
was
so
off-putting
that
I
don't
want
to
return
to
my
stylist
again.
It's
clear
that
the
salon
doesn't
care
about
its
customers
and
especially
doesn't
welcome
constructive
criticism.
Thankfully
my
bank
will
refund
me.
UPDATE:
After
the
owner's
response
I
am
reducing
the
two
star
review
to
a
1.
The
lack
of
professionalism
of
this
spot
is
appalling
to
me.
I
have
gone
to
higher
end
salons
that
are
willing
to
admit
they've
made
a
mistake,
and
it's
hilarious
to
me
that
they're
telling
me
I
had
the
hair
that
I
wanted.
I'm
happy
to
provide
photos
with
the
inspiration
I
shared
with
my
stylist.
It's
nothing
like
what
I
had
asked
for.
For
anyone
who
is
considering
Moda
as
their
new
salon,
I
would
look
elsewhere.
Also,
side
note
I
love
the
owner
spelled
my
name
wrong.
:)
3 people found this review helpful 👍